Customer Reviews for Cabello Store
(U-Haul Neighborhood Dealer)

589 comentarios

2302 Guadalupe St   Laredo, TX 78043
(W Of Hwy 83)

(956) 722-3934

Horario

  • Mon–Sat
    9 a. m. - 6 p. m.
  • Domingo
    12 p. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(956) 722-3934

2302 Guadalupe St
Laredo, TX 78043
(W Of Hwy 83)

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 6 p. m.
  • Domingo
    12 p. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucia M. 
Clasificación:
3.0

The truck was clean but there was a lot of engine noise. And the engine light was on

JANICE T. 
Clasificación:
1.0

Horrible. Customer service, ac wasn't working from truck, they over charged me, had to call to get a refund

Sharillee F. 
Clasificación:
3.0

They don't have everything you need.

JAMES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Will C. 
Clasificación:
5.0

Doing great. No need for improvement.

ricardo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria H. 
Clasificación:
4.0

A/C did not work on the truck

Cesar C. 
Clasificación:
5.0

Nothing. Everything is great the way it is. Cesar Cabello go over and beyond to give you the best customer service.

richard V. 
Clasificación:
3.0

The truck was dirty especially in the cargo area i advised them passenger mirror was broken could not be straightened , when driving loose suspensions when brakes pulls to the left very bad maintained truck .

Steven Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC Jr M. 
Clasificación:
3.0

Truck was clean in the cab, but outer was absolutely filthy

Daniel T. 
Clasificación:
1.0

The young lady at the front desk (She wouldn't offer her name when I asked) wasn't helpful at all & when I asked her how to pickup the U-haul truck, she said she couldn't offer any information because I made an online reservation. I rented this same truck the previous week & I explained the problems with the truck. The A/C didn't work and the truck jumps when you put it into reverse. It was over 100 degrees during this time & we were soaked by the time we got the truck home due to the A/C not functioning properly. The air only came out of the defroster on a low speed. Management didn't fix the problem & I ended up with that same truck the 2nd time. I also rented the truck for 24 hours & I was charged for 2 days instead of 1 day, even though I turned the truck in prior to the 24 hour mark. I called the dealer & then the 800 number. I was told they would reverse the 2nd days charge, but that never happened.

Dana B. 
Clasificación:
1.0

My uhual is was dirty and beat up . The place had a side business of towing cars which seem to be their first priority. Flys everywhere.

MARCO Antonio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jami C. 
Clasificación:
5.0

Fast

Ruben N. 
Clasificación:
3.0

El cliente no dejó un comentario.

maria M. 
Clasificación:
3.0

The guys that hook up the trailers need more experience. I rented from them a few times and its always the same thing. This last time they scratch my truck. Sadly this is the only location with stock trailers.

Julio Esteban S. 
Clasificación:
5.0

This personnel at location this location are amarizo f. Always willing to help and go above and beyond to service your needs.

Alberto S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aracely S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace D. 
Clasificación:
5.0

Everything was great!! no comments. Thank you

Zulema B. 
Clasificación:
5.0

Great service!!

Rene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sable M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria V. 
Clasificación:
3.0

Customer friendly but U-Haul was dirty other than that was great

Maria M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
1.0

The representative from Cabello Store was not understanding of my situation concerning the return date of the equipment. He was very rude over the phone and I would not recommend this place to anyone.

Cesar L. 
Clasificación:
2.0

Truck was dirty when I recieved it, the app wouldn't let me upload the pictures needed, had to customer service to let them know I dropped off. Then the location calls me 12 hrs after drop off asking for the truck. Very upsetting

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda Anell G. 
Clasificación:
5.0

My dad said the people were very very helpful was a happy experience

ashley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELVIS B. 
Clasificación:
1.0

employees or owner, who ever they were, seem to like to make false arrangements towards your policies, the woman there said i could use my mothers ID without her being there, since my mother was still going to be at work, they wanted to charge me 60 for a deposit the next day and made it seem like, it was a bad thing to use my debit card, they also said they wouldnt charge my debit card until after i was done, we got charged almost right away that day, had no mention we needed to buy the plug for the lights, so we can take the trailer from the lot, and were forced to buy yours, which is commercial/consumer theft, all in all, it was a very bad experience, i was forced to use my own ID which i didnt have , had to get my pregnant wife to send me the pictures, she almost fell and who knows what mightve happened, highly recommend a change of management and employees, this is not how you do business

Mario Erie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal O. 
Clasificación:
5.0

I really appreciate the courtesy they give to their customers. Are always there to help their customers and explain every detail how they charge. They hide nothing!

Jonathon G. 
Clasificación:
5.0

great customer service specially from the girl with the red hair

ALFREDO G. 
Clasificación:
3.0

The trucks cabin shouldve been cleaned.

MARCO A. 
Clasificación:
3.0

Rental area is really dated and not very appealing. There are few options in Laredo for truck rentals- I figure they know we have no choice. Equipment - truck - was neat and clean and staff was helpful.

Claudia S. 
Clasificación:
3.0

Be honest to client on the phone. I called first and specifically asked for a smalll size pickup , no box truck because i am truly one of the worlds worst drivers and I knew the box trucks would keep me in constant stress. she said nothing was amiss when i got there until after she got my money and then let me know my only option was the box truck.. Honestty is always best fir everyone involved. For instance i am on 3 different strong "controlled medication due to diagnosis of sever generalized anixety disorder,depression with past suicide attempts,ptsd, and severe manic behavior when i do not take my meds or do not take correctly.

Aleesha J. 
Clasificación:
5.0

The service was very good

SIMON S. 
Clasificación:
3.0

They were a little slow on delivery. Also the air conditioning did not work. It would be a good idea for the location to check all functions before delivering the vehicle.

CHRISTOPHER H. 
Clasificación:
5.0

Seguir con el mismo servicio de exelencia

JOSE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Miguel Angel Jr M. 
Clasificación:
3.0

The address indicates that the drop off is at the Cabeklo Srore. Thee is no sign I could see for this. I got lucky and saw several UHaul truck in the adjacent lot so I assumed I was in the right place. The turn in process is very effective

JEREMYROY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
1.0

Servicio al cliente

DANIEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda Anell G. 
Clasificación:
5.0

Excellent customer service! Highly recommended.

Paul Alejandro S V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria Sonia J. 
Clasificación:
1.0

make reservations easier..dont put pickup is available 24/7 then you have to wait until your open to receive vehicle. people make plans with the time they reserve.

RUBEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A. 
Clasificación:
2.0

El cliente no dejó un comentario.

ABRAHAM H. 
Clasificación:
4.0

Very friendly and helpful.

de W. 
Clasificación:
5.0

The staff were SUPER!!! Competent and friendly.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor Manuel P. 
Clasificación:
4.0

Very nice and helpful employees. The return process was easy and fast which was greatly appreciated.

Eduardo P. 
Clasificación:
5.0

Servicio al cliente de excelencia. Friendly staff greeted me with professional etiquette.

Jose A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILEEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AXEL L. 
Clasificación:
3.0

Uhual had bird droppings all over it was dirty I had to go to a car wash before loading.

Raul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo G. 
Clasificación:
5.0

No Comment excellent Service

George T. 
Clasificación:
5.0

Very helpful, bilingual service.

berker A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita S. 
Clasificación:
3.0

They charged me for a whole extra day just because I was late 21 minutes and wouldn't even at least not charge me for the second day of insurance or let me continue to use it if I'm being charged a whole day extra

osmond uriel C. 
Clasificación:
5.0

Keep the female working the reception area Friday 4/13 all the time. Shes absolutely gorgeous if you don't have a big hit me my names albert pena 9566013614......

Alberto P. 
Clasificación:
3.0

Truck was dirty and the back had roaches

JESSE L. 
Clasificación:
5.0

Excelente Servicio

Luis D. 
Clasificación:
5.0

Great service!!

MANUEL R. 
Clasificación:
2.0

My gosh, y'all need to be more professional! I got a call for corporate in Corpus Christi saying my truck would not be available after all THE NIGHT BEFORE MY MOVE!!!! What? Thankfully, I called the actual store and they confirmed this was wrong. I still panicked so much though. The people at the store were nice though. The uhaul was very dirty. Also, the address is wrong everywhere, including your website. I would not rent here again, sorry.

Julian E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Silverio G. 
Clasificación:
5.0

Awesome

JOSE P. 
Clasificación:
5.0

Every thing is correct nothing to say

Jesus G. 
Clasificación:
5.0

El cliente no dejó un comentario.

isaac P. 
Clasificación:
5.0

Friendly and Excellent customer service

OSCAR N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo G P. 
Clasificación:
5.0

Excelente service

Miguel Angel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MELANIE B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Eli M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernestina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN V. 
Clasificación:
1.0

Include my furniture pads and dolly. I needed the dolly to carry heavy equipment.

David R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mildred S. 
Clasificación:
3.0

Rental trailer was not available where I had reserved it. Had to go to another facility to pick it up, plus U-Haul didn't have the size a had reserved. Had to go with a smaller one which was not sufficient at all. However the U -Haul was clean and handled very well. I would like the opportunity to speak to someone in regards to these incidents. It just made my trip to lengthy and frustrating Thank you Allen (956) 286-6302

allen J. 
Clasificación:
5.0

A+ customer service. Clerk and workers very helpfull

Israel P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas L. 
Clasificación:
5.0

Great customer service highly recommended.

Cesar javier R. 
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