Customer Reviews for Buttermilk Pike Self Storage
(U-Haul Neighborhood Dealer)

377 reviews

2550 Schmidt Ln   Crescent Springs, KY 41017

(859) 446-7379

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–3:30 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(859) 446-7379

2550 Schmidt Ln
Crescent Springs, KY 41017

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–3:30 pm
  • Sun: 9 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
5.0

Excellent customer service

Stephen K 
Rating:
5.0

This location is the best.

Stuart H 
Rating:
5.0

The app is not the best. I had trouble with it crashing while trying to upload pictures.

Mike W 
Rating:
5.0

Customer did not leave a comment.

Stephaine R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda H 
Rating:
5.0

My reservation was to drop off at the 4425 Dixie Hwy, Elsmere, KY 41018 location however they refused to take the trailer despite having a reservation. They made me find a different location to return to. It was incredibly frustrating. They made it sound like I should’ve not made the reservation online. Thankfully the Cresent Springs location took the trailer despite not having a reservation for it.

Tim L 
Rating:
4.0

This is my second rental in less than two months and I have been very pleased with both experiences. I can't imagine renting from anywhere else!

Mark S 
Rating:
5.0

This location is excellent. The customer service is fantastic. Uhaul should require all of their locations to be as good as Buttermilk Pike Self Storage.

James C 
Rating:
5.0

I cannot say enough good things about the professional, friendly and helpful assistance that I received at this facility. I would highly recommend this facility for storage and any of your UHaul needs..............they are wonderful. Thank you and if I ever need your services again, I will use yours.

Edna A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIAMOND C 
Rating:
5.0

Nothing that I can think of.

Marvin S 
Rating:
5.0

Customer did not leave a comment.

Breanna L  |  Overall Experience 
Rating:
5.0

Great staff, they’ll always greet you with a smile!!

Christian S  |  Overall Experience 
Rating:
2.0

Woman at the desk was very rude.

Amy J 
Rating:
3.0

Customer did not leave a comment.

Laurel G 
Rating:
5.0

Outstanding customer service. Had no issues at all.Definitely will use this location again.

Jim B 
Rating:
5.0

Front desk help was incredible - they were very accommodating with my situation and went above and beyond to make sure I had what I needed for my local move!

Taylor Z 
Rating:
5.0

Customer did not leave a comment.

Kathryn S 
Rating:
5.0

I could not have been more pleased with the friendly, courteous service I received scheduling and picking up the rental. I am going to need to rent another truck in the near future and I know that this is the location I wand to deal with. They were fantastic!!

Mark S 
Rating:
5.0

Customer did not leave a comment.

Anthony C 
Rating:
5.0

Customer did not leave a comment.

Benjamin S 
Rating:
5.0

Customer did not leave a comment.

RONNIE A 
Rating:
5.0

Jessie was very knowledgeable and easy to communicate with. He was very helpful and a professional and got me on and off the road quickly.

Lori T 
Rating:
5.0

Customer did not leave a comment.

John S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
1.0

The female employee was late opening office , Took her time getting out of truck to turn on lights and unlock doors of business that should’ve already open. There was 3 cars waiting to be helped with 9am reservation behind mine. It was well after 9 am by time my rental was on the road. She was very rude to myself and other customers waiting as we asked questions about our rentals as we waited for her to turn on computer. . I would not have someone like her working my front desk dealing with customers.. family business or not. Which she made clear.. so assume she’s the family. Would not recommend this location. This is second time I have dealt with her so it seems to be a pattern. Avoid.. very unfriendly and rude business practices. Hope they address the issues for future rentals for other customers.

Thomas D 
Rating:
5.0

Everything went smoothly. The lady in the office was friendly, knowledgeable and helpful.

Tracy C  |  Reservation 
Rating:
5.0

Everyone was super helpful and nice Definitely will use them again and recommend them to everyone in need of their services

Susan F 
Rating:
5.0

Thank you for accommodating my need for extra time! Great customer service and will definitely use again!

Kimberly S 
Rating:
2.0

Honestly, I would not recommend any uhaul. The charge for them having to record the mileage you used, actually having to down load an app on your personal phone. Is asinine.

Charissa S 
Rating:
5.0

Very nice, efficient, helpful staff. Truck was clean, nice to drive. Great experience. Will use them again.

Nicole F 
Rating:
5.0

Both members of the staff were very professional and helpful. Excellent.

Michael W 
Rating:
5.0

John and Catherine are splendid on-site managers who deliver that personal touch so often locking in climate controlled storage facilities. I’ve use them on three occasions now and would gladly use them again in the future. They are exceptional to work with.

MICHAEL M  |  Overall Experience 
Rating:
5.0

No improvement necessary. The employee who rented the vehicle to me was excellent. He is an asset to your company.

Irene B 
Rating:
5.0

Nothing at all. The Men at Pickup and Drop Off were very nice and helpful. I'll definitely be back in the future if I need help with moving again. I'll definitely be referring you all to others!!! Thanks for everything, you all were awesome!!!

Kristen T 
Rating:
5.0

Excellent job!

Raymond A 
Rating:
5.0

Customer did not leave a comment.

Ed J 
Rating:
5.0

Customer did not leave a comment.

Scott R 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

Customer did not leave a comment.

Freddie P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob K 
Rating:
5.0

Super friendly and well equipped for all of my questions / needs.

Laura E 
Rating:
5.0

Easy to find. Super friendly staff.

Lori P 
Rating:
5.0

Customer did not leave a comment.

Freddie P 
Rating:
1.0

The young woman was extremely rude and over charged me. And u cannot get hold of the owner !!!!

MARJORIE G 
Rating:
2.0

My first problem was that I had to go to a separate location to get my van. My original location was less than a mile from where I would be using it. I was reimbursed $50 for the inconvenience, but it added too much travel time. Once I got the truck loaded and started on my journey across town, the engine light came on and never went off. This, of course, added the stress of not knowing if I was going to get to my destination. I kept an eye on the temperature gauge and was on alert the entire ride, making the trip more stressful. When I finally arrived to check the van back in, the App would not load my location. After waiting several minutes, I finally had to go to Uhaul.com to check-in. The 15 minute check-in took me over 30 minutes.

MICHAEL S 
Rating:
5.0

My experience with this location is always seemless, the people are very friendly and the equipment is always beautiful

Rebecca P 
Rating:
3.0

Staff was great to us

ray e 
Rating:
3.0

Customer did not leave a comment.

patty s 
Rating:
5.0

The truck wouldn’t start and we had to jump it but the service was excellent and the rest of the process was super easy

Samuel S 
Rating:
5.0

Super Friendly. Super Helpful. Super Easy.

Mathew K 
Rating:
5.0

Katherine is always super helpful & friendly. The truck was clean & drove well. Easy check-in & return. Beechgrove & Buttermilk Pike facilites immaculate, well maintained & employees are consitently available for assistance. Thank you.

Elizabeth F 
Rating:
5.0

Wonderful experience!!

Dee D  |  Overall Experience 
Rating:
5.0

Everything and everyone was wonderful..

Kristy G 
Rating:
5.0

Customer did not leave a comment.

Derek S 
Rating:
2.0

Picked up the rental with 65 miles to empty on the gas gauge and dropped off with 75 miles to empty on the gas gauge, but was charged $37 extra to add 2 gallons of gas after drop off

Vaughn B 
Rating:
4.0

Send text to the client on the expected day of return to fill gas tank to level when truck was initially rented

Michael W 
Rating:
5.0

Customer did not leave a comment.

Caleb A 
Rating:
5.0

The staff was extremely professional and polite. The property is clean and organized. The unit and truck were in great condition. I give it a 10/10.

Andrew B  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Shane C 
Rating:
5.0

Moved many times over My 40 years, and this was the BEST rental place I've ever used!! Even better service then car rentals I've used.. 100%

Aaron H 
Rating:
5.0

Excellent experience with Buttermilk Pike Self Storage and the Uhaul truck was great!

Nicholas V 
Rating:
4.0

Customer did not leave a comment.

Terry W 
Rating:
5.0

Customer did not leave a comment.

Billy M 
Rating:
5.0

Customer did not leave a comment.

TODD B 
Rating:
3.0

The representative told me at the time of reservation that it was a 24 hour renal period. When I showed up they told me it needed to be back before 9 am. If the truck wasn't available for 24 hours then you shouldn't mislead a customer.

michael s 
Rating:
5.0

We were very satisfied with our unit, it was clean, dry and secure. The staff was very helpful and friendly. I will definitley recommend Buttermilk Storage to all my family and friends, Thank you.

Raymond H  |  Overall Experience 
Rating:
4.0

Drove 12 miles and was charged $8 for fuel.

Scott V 
Rating:
5.0

Nothing, it was great!

Jami W 
Rating:
5.0

This place was awesome! The girl at the counter was amazing and had answers to all of our question

Alex J 
Rating:
5.0

Customer did not leave a comment.

Debbie B 
Rating:
5.0

Customer did not leave a comment.

Steven K 
Rating:
5.0

Customer did not leave a comment.

Jesse S 
Rating:
5.0

Customer did not leave a comment.

Alex M 
Rating:
3.0

Customer did not leave a comment.

Nick S 
Rating:
5.0

Customer did not leave a comment.

Henry S 
Rating:
5.0

Nothing I can think of.

Diane A 
Rating:
5.0

Customer did not leave a comment.

Dale H 
Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
5.0

The truck was old and not fuel effiecient. It drove like a tank

Michael C 
Rating:
5.0

Everyone was great and super helpful. We had an inside unit and it was perfect. I would totaly consider an inside unit if possible. No matter the weather we pulled right up and accessed our unit in a temp controlled building.

Sue R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa G 
Rating:
5.0

Customer did not leave a comment.

Brandie H 
Rating:
5.0

Customer did not leave a comment.

kristen b 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Tristan M 
Rating:
5.0

I cannot say anything negative about Buttermilk Pike Self Storage. From renting a storage unit to renting a truck; they have gone above and beyond in providing exceptional service for me and my husband. A special thank you to Catherine for her vast knowledge of the storage units/rental trucks to having compassion for her customers. Jenny Alexander

Scott A 
Rating:
5.0

John, Katherine and the other's at Buttermilk Pike Self Storage are always a pleasure to work with. I will always use, and recommend, Buttermilk Pike Self Storage for any storage or rental needs to all my friends, family and co-workers.

Adam H 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Very friendly and courteous at this location and helpful

Chris B 
Rating:
4.0

Stay the course

John C 
Rating:
5.0

John and his team always do a great job. They are the go to for any moving and stirage needs.

Peter R 
Rating:
5.0

Very nice and clean location!!

JOHN H 
Rating:
2.0

Customer did not leave a comment.

AKONKWA L 
Rating:
5.0

Nothing, great service on both ends of the trip!

Ryan T 
Rating:
5.0

Thank you!

STEVEN V 
Rating:
5.0

Everyone there was awesone and easy to deal with . We have been also using them for storeage and they have been excellent.

Peter R 
Rating:
5.0

Customer did not leave a comment.

Rick C  |  Overall Experience 
Rating:
5.0

You at Crescent Springs U- haul are the best.

Stuart H 
Rating:
5.0

Friendly, efficient staff. Vehicle was clean and well maintained. Online after hours check-in a little difficult to navigate, but key drop-box worked just fine.

Stanley F 
Rating:
5.0

Lovely people; very helpful and courteous.

Driss B  |  Overall Experience 
Rating:
5.0

Great customer service.

Robert M  |  Overall Experience 
Rating:
5.0

I don’t know the name of the girl that help me but was awesome; great costumer service and very knowledgeable of the business. Give her a raise! Lol

Marcus B 
Rating:
5.0

Customer did not leave a comment.

Stuart H 
Rating:
5.0

Very professional, knowledgeable and friendly. Facility is high and tight. Will definitely use if I have storage needs in the future. 10 out of 10!

Greg L  |  Overall Experience 
Rating:
5.0

The truck had an engine light on, and didn’t drive well, however the pick up location and the service otherwise was super

Ahmed A 
Rating:
5.0

Customer did not leave a comment.

Stuart H 
Rating:
5.0

Customer did not leave a comment.

Jess Y 
Rating:
5.0

Customer did not leave a comment.

Shaunece S 
Rating:
5.0

This is a family owned and operated business. They treat you like family, too. Always helpful, friendly and professional. Security is excellent. One time they called us to say we hadn’t properly locked our unit. We were on our way out of town, so they put a lock on it for us until we returned and secured it ourselves. Entire place is really clean all the time. Had a storage unit for 13 months. Never saw a bug. Price stayed the same. Used autopay which made it easy. Will go back to them any time we need storage and will recommend to all our friends.

Jane R  |  Overall Experience 
Rating:
5.0

Love this location. Extremely professional and courteous. Highly recommend

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Brittany C 
Rating:
5.0

Customer Service was EXCELLENT on a Sunday morning!

MATHEW L 
Rating:
5.0

Excellent in all areas. Thanks for making my experience with you all so professional. Best ever had with rental company. Thanks again.

Greg M 
Rating:
5.0

Customer did not leave a comment.

Matthew M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael c 
Rating:
5.0

Great Experience - Great Staff - Great Location - Clean & Secure

Kelly M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa D  |  Overall Experience 
Rating:
5.0

This was my first time using an storage unit and had a wonderful experience. I felt secure all the time and I had piece of mind leaving all my belongings from my whole home for the time I was there. I would definitely recommend Buttermilk Pike Self Storage. The customer service is excellent.

Milton M  |  Overall Experience 
Rating:
5.0

Very friendly. Never had an issue.

Matthew I  |  Overall Experience 
Rating:
5.0

Yes everything was clean and nice I will always come back If I need a storage or If I need to rent a U-Haul this will be the place to go Great family great people just one of the nicest place to go , Thank you so much

Calvin G  |  Overall Experience 
Rating:
5.0

Everyone at Buttermilk Pike Self Storage must have graduated from the master class on customer service. From day 1 when they helped me find the right unit unit (at the best price in the tri-state area) until I no longer needed extra storage, everyone I interacted with went out of their way to ensure my total satisfaction. Friendly and helpful service is their mantra, and it is my pleasure to offer my highest recommendation for them.

Aaron F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dylan K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M  |  Overall Experience 
Rating:
5.0

From day one every one was great and easy to deal with I will definitely use this place again thanks

Kenneth K  |  Overall Experience 
Rating:
5.0

Staff always were quickquickto respond and helpful with billing, payments and details of account. No issues during our time using these facilities

Eryn J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darleen W  |  Overall Experience 
Rating:
5.0

Top notch facilities I would definitely recommend them to anyone.

Nathan K  |  Overall Experience 
Rating:
5.0

The main lady was rude as can be when she told me a 30ft enclosed trailer would fit in a parking and it actually sticks to far out and someone is going to hit it. After calling and telling her we’re not going to take the spot and what about a refund. She told me I didn’t give a 30 day notice and won’t be getting a refund. Our trailer was never parked there and just about a week from signing up for this “makeshift parking spot” of course made me angry makes her demeanor was already negative so I asked to speak to a manager because I was done with her mouth and was told no you can’t speak to a manager, don’t call back and hung up on me. Never will a recommend this place.

Ashley S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve A  |  Overall Experience 
Rating:
5.0

Great staff and facility!

Dave R  |  Overall Experience 
Rating:
5.0

Great company and great service!

Elizabeth T  |  Overall Experience 
Rating:
5.0

The staff was very friendly and easy to work with.

Gregory K  |  Overall Experience 
Rating:
5.0

Great management and very clean and well-maintained facility. Highly recommend!

Rhonda H  |  Overall Experience 
Rating:
5.0

Excellent service and very friendly personnel, definitely I will use this facility again.

Ivan V  |  Overall Experience 
Rating:
5.0

John went out of his way to accommodate us in our need for some temporary storage. We are vey grateful for all that he did to meet our need.

tim d  |  Overall Experience 
Rating:
5.0

The owner is incredibly friendly and fun to talk with. The unit I rented was pristine -- just moved everything out into my new home-- no bugs or anything unwanted. Highly recommend this place.

Eric H  |  Overall Experience 
Rating:
5.0

Fantastic experience!

Gary B  |  Overall Experience 
Rating:
5.0

Fantastic experience. First time I used a storage facility. Extremely clean. I would recommend Buttermilk Pike Storage to anyone.

RON K  |  Overall Experience 
Rating:
4.0

Nice place.

Kyle M  |  Overall Experience 
Rating:
5.0

The staff is amazing. The units are clean and well lit. The property couldn't be in a better spot. Such a great experience.

Jeremy D  |  Overall Experience 
Rating:
5.0

John runs a nice operation. Super convenient location

Douglas A  |  Overall Experience 
Rating:
5.0

Easy to find storage and excellent staff...

Hiram C  |  Overall Experience 
Rating:
5.0

Great people and facility

Ryan K  |  Overall Experience 
Rating:
5.0

Owner was very friendly and easy to work with.

Brandon K  |  Overall Experience 
No reviews have been submitted for this location.

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