Nothing the lady at the front desk was very helpfulCYLIS R.
Customer Reviews for Buttermilk Pike Self Storage
(Distribuidor de U-Haul del vecindario)
Crescent Springs, KY 41017
Services at this Location:
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 3:30 p. m.
- Dom.: 9 a. m. - 12 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing that I know,now.Dickson N.
I had a very awkward and inappropriate interaction with the owner (I believe his name is John) when picking up my truck rental. I was wearing a mask given that we are living during a pandemic and there is a state mandate to wear them. Instead of saying hello, John said, "You don't have to wear that here. Joe Biden stole the election." Not only was this unwarranted and intrusive, but misinformed. I kindly said hello and kind of ignored his comment. We then walked into a tiny trailer that was used as an office and John did not wear a mask. He then asked me who I voted for in the most recent election and proceeded to describe his thoughts on the results. Once again, I kindly let him speak and tried to change the subject. He then brought up education and asked me, "Why do you think democrats have ruined America's education system?" I let him share his thoughts and I respectively offered some data supporting educational policy changes shifting every 8-10 years depending upon the current administration. He ignored those statements. He then talked about a conspiracy theory about how the Vietnam war caused individuals to get PhD's so that they could indoctrinate generations of children to become more liberal. I kindly let him share his thoughts. I am all for politely sharing personal beliefs and participating in political discourse, but those types of conversations should occur outside of a place of business. I found the whole thing to be wildly inappropriate given that we were in the workplace and I was some random customer in need of a truck. I am sure that John is a well-intended guy simply sharing his thoughts with me, but it truly was not the right place or time to do so.Michael H.
El cliente no dejó un comentario.AMBER W.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Troy D.
El cliente no dejó un comentario.CHRISTOPHER W.
El cliente no dejó un comentario.Richard V.
El cliente no dejó un comentario.JAY M.
The man at drop off was very helpful and friendly. He was a bright spot in a very hard day.Richard T.
El cliente no dejó un comentario.GAYLE H.
The individual responsible for setting this rental up for me was very friendly, outgoing, and helpful. He went beyond what I expected as far as customer service and care. The location was overall clean. The price was very reasonable.Timothy B.
El cliente no dejó un comentario.James O.
El cliente no dejó un comentario.David L.
John runs a great operation! I will definitely recommend him to my friends and family that need a truck or storage in Northern Kentucky!Eugene A.
El cliente no dejó un comentario.Virginia G.
El cliente no dejó un comentario.Laura B.
The staff at buttermilk was super helpful and understanding. Easy and painless, great experience.McKinley C.
El cliente no dejó un comentario.Jerry M.
The lady who helped me was awesome!Dwayne H.
Great service! Professional and efficient.David C.
I've never rented a uhaul before. But sending an email or notification or something explaining the drop off process would have been nice.Heidi K.
Agent at location was very friendlyROBERT P.
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.Edward M.
Nothing to improve in this location . Customer service is excellent, friendly and knowledgeable. I will recommend this location 100%.ENRIQUE L.
Just recheck the trunk for any of their equipment we didn't notice until we got there was 2 moving dolly's and furniture pad bag so I had called her right away to let her she was nice enough to use it and also of no charge but we still didn't need so we didn't use it.ABUBAKAR A.
El cliente no dejó un comentario.Jacqueline O.
The guy that helped me was amazing.Erika H.
Very helpful and informative highly recommendedWilliam R.
El cliente no dejó un comentario.Richard V.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.DONN P.
El cliente no dejó un comentario.Mark L.
El cliente no dejó un comentario.Jesse W.
John Huffman is professional and makes things easy and user friendly for the UHAUL renter.David M.
Friendly knowledgeable staff. Small lot. Convenient location.SHAD S.
Truck was fine except previous renter didn't clean out bay well.Paul Y.
El cliente no dejó un comentario.Pamela P.
El cliente no dejó un comentario.Andrew A.
Office is a trailer, and the manager made a condescending remark when I accidentally left the door open an inch, letting the AC out. The gas tank was at 1/4 as required, but they claim it was significantly less than that. Their solution: charge me for $12.60 of gas PLUS a $30 â€œfill up service fee.â€ This after I cleaned the truck, folded the blankets, returned all equipment, etc. I can't believe it.Dominic M.
Uhaul should have a disinfecting policy in effect. Not just now but probably always.Joseph M.
I was frustrated as other options were not working out but the associate at this location was calming and more than helpful to see that I accomplished my plans to haul furniture that evening.CHRISTA A.
El cliente no dejó un comentario.Mitzi M.
El cliente no dejó un comentario.Terrance B.
Great service, highly recommend!Ramesh K.
El cliente no dejó un comentario.Randolph D.
This pick-up office is a small shipping container (about 72 square feet) with virtually no ventilation. This was of concern in this time of Covid-19. The U-haul representative at this location did not seem to care about this situation while we transacted the paperwork indoors. I was very uncomfortable with this situation.Everett C.
El cliente no dejó un comentario.Christopher E.
El cliente no dejó un comentario.Bruce C.
Things went very well.Lawrence P.
Maintain professional attitude and willingness to assist in all phases of rental process - my experience was as good as it can get - Thank You!Rodney B.
The owner was so friendly and accommodating. His joy is contagious. The truck was in excellent condition and his prices are very fair! I would highly recommend their service!Ann S.
El cliente no dejó un comentario.Ashley W.
Service was great, don't change anything.Nathaniel S.
El cliente no dejó un comentario.Lindsay E.
El cliente no dejó un comentario.michael todd L.
Other than being flirted with by the person that was there when I dropped off the truck my experience was fineAntonio C.
El cliente no dejó un comentario.Bryan K.
El cliente no dejó un comentario.Jeff T.
El cliente no dejó un comentario.Troy F.
El cliente no dejó un comentario.Vergie B.
El cliente no dejó un comentario.Emily W.
Good to goMark G.
El cliente no dejó un comentario.Christopher M.
the location had construction going on, but Jon, was proactive on helping with the return.James S.
El cliente no dejó un comentario.Joshua M.
El cliente no dejó un comentario.Megan M.
El cliente no dejó un comentario.Gary B.
Only thing is the office was cold but I did get there when it had just opened soooo probably didn't get a chance to warm up.Corrye L.
El cliente no dejó un comentario.Keith L.
Great management and very clean and well-maintained facility. Highly recommend!Rhonda H. | Overall Experience
Good location, very helpful rental personnel, good new truck that ran well. The only complaint is uhaul needs to order their trucks with more sound insulation. Either that or just forget the nice radio that you cannot hear over the noise.Mark H.
El cliente no dejó un comentario.Nervana W.
We received excellent customer service at this location - Thanks!Tom W.
Sherry was the best and I'm very thankful for her. A stressful and bad situation turned out okay.Brendan G.
Excellent service and very friendly personnel, definitely I will use this facility again.Ivan V. | Overall Experience
John went out of his way to accommodate us in our need for some temporary storage. We are vey grateful for all that he did to meet our need.tim d. | Overall Experience
El cliente no dejó un comentario.Patrick B.
The owner is incredibly friendly and fun to talk with. The unit I rented was pristine -- just moved everything out into my new home-- no bugs or anything unwanted. Highly recommend this place.Eric H. | Overall Experience
Have used this location twice, Truck's are always clean and well maintained. The biggest plus w this location is the owner John, he has always been helpful with any questions and very personablePaul M.
true to customer will help you get best deal. I will rent from them again. thanks for being there.Ron D.
El cliente no dejó un comentario.Marc G.
El cliente no dejó un comentario.Elizabeth S.
Fantastic experience!Gary B. | Overall Experience
El cliente no dejó un comentario.Alex I.
El cliente no dejó un comentario.Paul R.
Fantastic experience. First time I used a storage facility. Extremely clean. I would recommend Buttermilk Pike Storage to anyone.RON K. | Overall Experience
Excellent friendly service! They get you in, out, and on your way.William M.
I've used uhaul probably 7-8 times over the years and this location is hands down the model of how a business should be ran. They did an outstanding job from start to finish. GraciasPaul M.
El cliente no dejó un comentario.Aaron C.
The owner was there and was a huge help in picking up the rentalDavid D.
Very good customer service.John S.
Nice place.Kyle M. | Overall Experience
John is very helpful. Would definitely rent here again!Thomas R.
El cliente no dejó un comentario.Lance S.
The staff is amazing. The units are clean and well lit. The property couldn't be in a better spot. Such a great experience.Jeremy D. | Overall Experience
The location that I chose told me they didn't have room for the trailer and that I would have to take it to a location further away. That location turned out to be way nicer but not convenient.Brenda E.
El cliente no dejó un comentario.Jason H.
The young man working at this location was very professional and kind.Donna G.
John runs a nice operation. Super convenient locationDouglas A. | Overall Experience
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.Austin R.
Great experience. It also helps if everyone is prepared for the transaction, the move, etc. I love it when a plan comes together. Thanks U-haul, for making a potentially stressful situation, easy to handle!Gregory M.
John was very nice and truly wanted to help out a family who needed my truck the next day. Although I had to bring my truck to a new drop-off location, John's customer service was so excellent he got me a $15 refund for my troubles. I truly appreciate his effort to bring the best customer service to everyone who gets a uhaul from his location.Donald T.
John is an awesome person!! Easy to work with! Awesome facility!Travis C.
Easy to find storage and excellent staff...Hiram C. | Overall Experience
Great people and facilityRyan K. | Overall Experience
Owner was very friendly and easy to work with.Brandon K. | Overall Experience
Additional Services at this Location
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