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Customer Reviews for Buttermilk Pike Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Buttermilk Storage and U-Haul provides excellent customer service, clean trucks and are very clear and efficient getting you into your truck in a timely manner. I also have a storage unit at this location, and like with the U-Haul trucks, they provide excellent service and a very clean facility. I recommend this location highly.
PAUL SThis is the third time I have used this location for a truck rental. I have been completely satisfied every time. So much so that I rent a 10x15 climate controlled storage unit this week. Keep up the good work.
MARK SThe man who helped me on Saturday 5/10 was incredibly helpful and informative! I will definitely recommend them to anyone looking for a gal or storage.
SYDNEY CThe person who helped me at this location was the BEST I’ve EVER encountered in my 61 years!!!
JOSEPH C⭐️⭐️⭐️⭐️⭐️
stephanie JStaff was extremely friendly and helpful. They even called to let us know the van arrived back early so we could come pick it up if we wanted. Easy drop off and pick up. We would definitely use this location again
Kevin PThe manager of this location was extremely rude to my mom and I when we were doing our mobile truck pick up. He acted like we didn't have a right to be there or to be renting a truck because we were females and it made us extremely uncomfortable and I would absolutely not use this location again.
Megan HI can't think of anything. Was pleased with the whole experience. Everyone was great to work with.
JAMIE TThis is a family owned business and they truly take pride to make sure your experience is a great one! I would recommend to anyone!!
LINDSEY HDid not come with the moving blankets that I got charged for. Had to break the green zip tie for the ones in the back and paid even more.
Mitchel BThose guys are excellent
GARY BThe woman working when I returned the truck was very rude. You shouldn't have such an inconsiderate, abrasive person working a customer-facing position. I will avoid this u-haul location for my future needs.
JAMIELA BI wouldn't change a thing. The men behind the desk were quick and friendly. I wouldn't change a thing. A+ service.
GARY PAll the above, great staff.
Jessica P | Overall ExperienceI love the employee she was so nice and helpful she took the time and helped me pick out the best uhaul for me I will always go there
CHERYL AThe gentleman that helped us was outstanding. Going to use this location again this week.
ANNA RThought it was a little pricey
GARY BI setup the rental the way I wanted it and when I arrive they tell me that INSURANCE was added. I asked them to take it off before I left with the vehicle and when I returned the vehicle there was the charge for INSURANCE. VERY DISPLEASED THEY TOOK THE LIBERTY TO CHARGE ME FOR A SERVICE I DID NOT WANT!!
Scott HEveryone I delt with was very friendly and helpful. Place was always clean and even text me if I forgot to lock my unit. Best price around for any storage facility. Wish I would have found this place first!
Travis S | Overall ExperienceThe truck had a cracked in windshield which was not identified before we used it.
JEFFERY DThe staffs were rude and unprofessional.
Koustav R | Overall ExperienceFriendly cooperative staff
GARY B...nothing. Everything was just fantastic. Fast and efficient. On my way quickly when picking up my rental van.
DAVID SI cannot say enough good things about your business! From the very first day I stopped in your staff was nothing but kind, polite, professional, knowledgeable & accommodating. Moving and having to store your things is hard and stressful enough. Jessie, Christian, Derreck couldn't have been kinder and more helpful. I have already recommended you to others and I will continue to do so. I am hoping I will not have the need for storage anytime soon, but if I do I will be back to Buttermilk Storage. It was a pleasure doing business with you!
Melissa V | Overall ExperiencePeople were friendly, too. Nothing about this experience could be better.
JONATHAN SI was completely satisfied with the customer service and the vehicle. Cannot think of anything I would change.
MARK SDid not catch the name of the young man assisting us with our rental today, however he was the most helpful and kind person I've encountered on any uhaul experience thus far. Best pick up service by far. Truck was very clean.
ELIZABETH VTeach the person in Florida to be like the guy in Kentucky
Amy PParking situation was rough, additional customer parking would be great.
WILLIAM DNothing at all.
JOHN OPeople working were amazing, super friendly and helpful, wonderful guys all around. The rental process was super easy and affordable. Great experience all around.
CHLOE KReally nice location and friendly staff. Thank you for all your help!
Jill E | Overall ExperienceI couldn't ask for any better service. Everything was top notch
DAVID ZNO ONE TOLD ME I HAD TO CRESTE AN ACCOUNT AND DOWNLOAD THE APP TO RETURN THE TRUCK. PLUS ALL THE PITCHURES I HAVE TO TAKE BEFORE RETURNING THE KEY. IT SEEMS LIKE YOU'RE IN TRH BUSINESS OF CHARGING EXTRA FOR LATE RETURN OR IMPROPER RETURN. YOU SUCK
SIMON CGreat people to deal with...very responsive and helpful. Nice facilities and the dumpster came in mighty useful.
GARY H | Overall ExperienceMan that helped me, didn't catch his name, was excellent. Very good service, best uhaul experience I've had.
SEAN CSuper Clean facility… Staff was Super !
Andrew W | Overall ExperienceWonderful staff!
KRISTI DNothing that I can think of, the trailer was fine and the service was great.
William EThe manager was very helpful- would definitely recommend this location!
Donald SGreat customer service here. However, I filled the truck FULL of fuel, knowing that I only had to fill it to 3/4 full (making it easier for future renters.). But, I was still charged $1 / mile for extra mileage... -It would have been nice if my generosity would have offset that a bit...
Timothy BEmployees were super helpful
Seneca WDerrick and jesse gave me excellent service. So did Tom and John.
joe dI rented a unit for several years and was very pleased with the staff and the facility as a whole. I would definitely recommend them to anyone looking for a storage unit
Timothy M | Overall ExperienceThe best help ever’
Vincent WN/A. Customer service was above and beyond. Gracias
Barbara WGenial
Carla S | Overall ExperienceVery friendly, helpful and quick.
Emily HVery professional , One of the best U haul places I've rented from.
JUSTIN MSecure and professionally managed. When I needed storage this location was the most convenient. The peace of mind knowing when I was ready my possessions had been well cared for. Thanks for adding a personal touch and good references making the transition painless
Mark M | Overall ExperienceThey were super helpful and very efficient!
David BExcellent customer service
Stephen KThis location is the best.
Stuart HThe app is not the best. I had trouble with it crashing while trying to upload pictures.
Mike WMy reservation was to drop off at the 4425 Dixie Hwy, Elsmere, KY 41018 location however they refused to take the trailer despite having a reservation. They made me find a different location to return to. It was incredibly frustrating. They made it sound like I should've not made the reservation online. Thankfully the Cresent Springs location took the trailer despite not having a reservation for it.
Tim LThis is my second rental in less than two months and I have been very pleased with both experiences. I can't imagine renting from anywhere else!
Mark SThis location is excellent. The customer service is fantastic. Uhaul should require all of their locations to be as good as Buttermilk Pike Self Storage.
James CI cannot say enough good things about the professional, friendly and helpful assistance that I received at this facility. I would highly recommend this facility for storage and any of your UHaul needs..............they are wonderful. Thank you and if I ever need your services again, I will use yours.
Edna A | Overall ExperienceNothing that I can think of.
Marvin SGreat staff, they’ll always greet you with a smile!!
Christian S | Overall ExperienceWoman at the desk was very rude.
Amy JOutstanding customer service. Had no issues at all.Definitely will use this location again.
Jim BFront desk help was incredible - they were very accommodating with my situation and went above and beyond to make sure I had what I needed for my local move!
Taylor ZI could not have been more pleased with the friendly, courteous service I received scheduling and picking up the rental. I am going to need to rent another truck in the near future and I know that this is the location I wand to deal with. They were fantastic!!
Mark SJessie was very knowledgeable and easy to communicate with. He was very helpful and a professional and got me on and off the road quickly.
Lori TThe female employee was late opening office , Took her time getting out of truck to turn on lights and unlock doors of business that should've already open. There was 3 cars waiting to be helped with 9am reservation behind mine. It was well after 9 am by time my rental was on the road. She was very rude to myself and other customers waiting as we asked questions about our rentals as we waited for her to turn on computer. . I would not have someone like her working my front desk dealing with customers.. family business or not. Which she made clear.. so assume she's the family. Would not recommend this location. This is second time I have dealt with her so it seems to be a pattern. Avoid.. very unfriendly and rude business practices. Hope they address the issues for future rentals for other customers.
Thomas DEverything went smoothly. The lady in the office was friendly, knowledgeable and helpful.
Tracy C | ReservationEveryone was super helpful and nice Definitely will use them again and recommend them to everyone in need of their services
Susan FThank you for accommodating my need for extra time! Great customer service and will definitely use again!
Kimberly SHonestly, I would not recommend any uhaul. The charge for them having to record the mileage you used, actually having to down load an app on your personal phone. Is asinine.
Charissa SVery nice, efficient, helpful staff. Truck was clean, nice to drive. Great experience. Will use them again.
Nicole FJohn and Catherine are splendid on-site managers who deliver that personal touch so often locking in climate controlled storage facilities. I've use them on three occasions now and would gladly use them again in the future. They are exceptional to work with.
MICHAEL M | Overall ExperienceWonderful experience!!
Dee D | Overall ExperienceThe staff was extremely professional and polite. The property is clean and organized. The unit and truck were in great condition. I give it a 10/10.
Andrew B | ReservationWe were very satisfied with our unit, it was clean, dry and secure. The staff was very helpful and friendly. I will definitley recommend Buttermilk Storage to all my family and friends, Thank you.
Raymond H | Overall ExperienceEveryone was great and super helpful. We had an inside unit and it was perfect. I would totaly consider an inside unit if possible. No matter the weather we pulled right up and accessed our unit in a temp controlled building.
Sue R | Overall ExperienceLovely people; very helpful and courteous.
Driss B | Overall ExperienceGreat customer service.
Robert M | Overall ExperienceVery professional, knowledgeable and friendly. Facility is high and tight. Will definitely use if I have storage needs in the future. 10 out of 10!
Greg L | Overall ExperienceThis is a family owned and operated business. They treat you like family, too. Always helpful, friendly and professional. Security is excellent. One time they called us to say we hadn't properly locked our unit. We were on our way out of town, so they put a lock on it for us until we returned and secured it ourselves. Entire place is really clean all the time. Had a storage unit for 13 months. Never saw a bug. Price stayed the same. Used autopay which made it easy. Will go back to them any time we need storage and will recommend to all our friends.
Jane R | Overall ExperienceGreat Experience - Great Staff - Great Location - Clean & Secure
Kelly M | Overall ExperienceThis was my first time using an storage unit and had a wonderful experience. I felt secure all the time and I had piece of mind leaving all my belongings from my whole home for the time I was there. I would definitely recommend Buttermilk Pike Self Storage. The customer service is excellent.
Milton M | Overall ExperienceVery friendly. Never had an issue.
Matthew I | Overall ExperienceYes everything was clean and nice I will always come back If I need a storage or If I need to rent a U-Haul this will be the place to go Great family great people just one of the nicest place to go , Thank you so much
Calvin G | Overall ExperienceEveryone at Buttermilk Pike Self Storage must have graduated from the master class on customer service. From day 1 when they helped me find the right unit unit (at the best price in the tri-state area) until I no longer needed extra storage, everyone I interacted with went out of their way to ensure my total satisfaction. Friendly and helpful service is their mantra, and it is my pleasure to offer my highest recommendation for them.
Aaron F | Overall ExperienceFrom day one every one was great and easy to deal with I will definitely use this place again thanks
Kenneth K | Overall ExperienceStaff always were quickquickto respond and helpful with billing, payments and details of account. No issues during our time using these facilities
Eryn J | Overall ExperienceTop notch facilities I would definitely recommend them to anyone.
Nathan K | Overall ExperienceThe main lady was rude as can be when she told me a 30ft enclosed trailer would fit in a parking and it actually sticks to far out and someone is going to hit it. After calling and telling her we're not going to take the spot and what about a refund. She told me I didn't give a 30 day notice and won't be getting a refund. Our trailer was never parked there and just about a week from signing up for this "makeshift parking spot" of course made me angry makes her demeanor was already negative so I asked to speak to a manager because I was done with her mouth and was told no you can't speak to a manager, don't call back and hung up on me. Never will a recommend this place.
Ashley S | Overall ExperienceGreat staff and facility!
Dave R | Overall ExperienceGreat company and great service!
Elizabeth T | Overall ExperienceThe staff was very friendly and easy to work with.
Gregory K | Overall ExperienceGreat management and very clean and well-maintained facility. Highly recommend!
Rhonda H | Overall ExperienceExcellent service and very friendly personnel, definitely I will use this facility again.
Ivan V | Overall ExperienceJohn went out of his way to accommodate us in our need for some temporary storage. We are vey grateful for all that he did to meet our need.
tim d | Overall ExperienceThe owner is incredibly friendly and fun to talk with. The unit I rented was pristine -- just moved everything out into my new home-- no bugs or anything unwanted. Highly recommend this place.
Eric H | Overall ExperienceFantastic experience!
Gary B | Overall ExperienceFantastic experience. First time I used a storage facility. Extremely clean. I would recommend Buttermilk Pike Storage to anyone.
RON K | Overall ExperienceNice place.
Kyle M | Overall ExperienceThe staff is amazing. The units are clean and well lit. The property couldn't be in a better spot. Such a great experience.
Jeremy D | Overall ExperienceJohn runs a nice operation. Super convenient location
Douglas A | Overall ExperienceEasy to find storage and excellent staff...
Hiram C | Overall ExperienceGreat people and facility
Ryan K | Overall ExperienceOwner was very friendly and easy to work with.
Brandon K | Overall Experience