Customer Reviews for Busy B's Boothtique
(U-Haul Neighborhood Dealer)

128 reviews

1930 Redmond Cir   Rome, GA 30165

(706) 295-0241

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 295-0241

1930 Redmond Cir
Rome, GA 30165

Services at this Location:

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Offer to help with the customer move and packaging because didn’t have the right people around to help me with the process and it would have been better if they had been more helpful to us and we asked about a discount on the rental because of the price of how long we had to rent the truck and I got hurt and couldn’t load truck or unload for almost two weeks and that hurt with the price I was charged and didn’t get nothing off of the bill so could you please help me with that please thank you

Rita Calthon 
Rating:
1.0

Customer did not leave a comment.

Crockett Ledford 
Rating:
5.0

Customer did not leave a comment.

GERALD BLUM 
Rating:
5.0

Customer did not leave a comment.

CAROLYN VAUGHN 
Rating:
5.0

Thank you for a great experience

Angela Beard 
Rating:
5.0

Everyone was very nice and helpful and I will be telling anyone that needs a truck to call you guys.

Christy McKerrocher 
Rating:
5.0

Customer did not leave a comment.

Webster Johnson 
Rating:
5.0

Customer did not leave a comment.

Steven Barton 
Rating:
5.0

Satisfied customer

Trey pope 
Rating:
5.0

Keep doing what you're doing. I love your customer service.

Consuela Bray 
Rating:
1.0

Customer did not leave a comment.

Joseph Wright 
Rating:
5.0

Very satisfied

Chester Kendall 
Rating:
3.0

Customer did not leave a comment.

Everett Harris 
Rating:
3.0

The truck door wouldn’t close well. The cupholder had a dark liquid spilled in it. Even though I didn’t request a dolly or furniture pads, they were still included in the back of the truck. Additionally, the credit card that I used to pre-authorize my rental when I picked up was not able to be used to finalize the payment due to a glitch with your system. The vendor had to call me later that evening and request payment from another card over the phone, even after I called my credit card company and was assured the original card was valid and in good standing. Pretty frustrating service overall, but when you’re moving you have bigger fish to fry so we made it work.

Jonathan Luttrell 
Rating:
5.0

Customer did not leave a comment.

jonterria jackson 
Rating:
3.0

Dropped if after hours. NA for any review.

Steven Lee 
Rating:
3.0

Easy to pull truck in and park. Great counter help.

Barry Brazelton 
Rating:
5.0

The lady that helped me was very astute and took care of all my needs promptly and professionally.

Ruth Coleman 
Rating:
5.0

Customer did not leave a comment.

Ron Dempsey 
Rating:
5.0

Customer did not leave a comment.

michael mccullough 
Rating:
3.0

Faster checkout process to create a more reliable fast service to get the customer in and out

Jacquis Hunt 
Rating:
1.0

Train them on how to do this efficiently. It took her 45 minutes to get me checked out. Also, have the additional items with the truck that have already been paid for.

Ron Howard 
Rating:
5.0

Customer did not leave a comment.

George Morrison 
Rating:
3.0

I liked the 24/7 checkin process, except there was no way to speak to someone in the event of a problem. As soon as I got in the truck, a warning popped up in the dashboard regarding the tires needing service. I had to drive 12 hours alone, concerned the entire way that something was wrong with the tires. And then, about halfway there, a second warning popped up about 0% oil life left. I arrived safely, but these warning lights freaked me out the entire way, adding stress to an already stressful situation.

Karen Timberlake 
Rating:
3.0

The mileage was off. We took a video of the mileage before we drove off. When we got back it was off by three miles but the sales person just ignored my concern. It's only 3 miles but it's the principle of good customer service

Henry McCombs 
Rating:
5.0

Customer did not leave a comment.

brock william 
Rating:
4.0

The women who manage this location are the nicest people ever. So willing to help!

sally keasler 
Rating:
5.0

Truck was dirty...clean before loaning out is always recommended...

Deborah Foster 
Rating:
4.0

There didn't seem to be a way to detail the problems/damage inside the truck.

sherry scott 
Rating:
5.0

Great experience!

William Linkens 
Rating:
5.0

Sisi was better helpful from beginning to end.

Carlos Colon-Velez 
Rating:
5.0

Customer did not leave a comment.

Jose HernandezFranco 
Rating:
4.0

Customer did not leave a comment.

William Davis 
Rating:
5.0

Have truck cranked up and worn up before you get there

Mark Rickman 
Rating:
5.0

Customer did not leave a comment.

Clyde Lobaugh 
Rating:
5.0

Customer did not leave a comment.

James King 
Rating:
1.0

Had a tire blow out on a car trailer while hauling a car. I returned the trailer and all the woman kept saying was why didn’t you call roadside service. It could have ended very badly and all you can say is why didn’t you call roadside assistance? How about you maintain your equipment so that things like this don’t happen.

JASON ALDRIDGE 
Rating:
4.0

Customer did not leave a comment.

JOHN GRAHAM 
Rating:
5.0

Customer did not leave a comment.

JOHN TALLMAN 
Rating:
5.0

Great experience! The truck was exactly what we needed and the on line reservation and customer service was excellent! Would highly recommend using this U haul location again!

DOUGLAS SLADE 
Rating:
5.0

Customer did not leave a comment.

Daniel Barker 
Rating:
5.0

It was the best

DAVID GRISHAM 
Rating:
5.0

The customer service was the best that I could have asked for if not better

DAVID GRISHAM 
Rating:
5.0

Customer did not leave a comment.

BROOKE NEAL 
Rating:
5.0

The lady went out of her way to be out in the heat and help me get all the lights working, when it was my truck w/ the bad connection. She even came back out with a cold water for Me. Thanks and you need more people like her.

BRADLEY SMITH 
Rating:
5.0

Great customer service

TABITHA CHATMAN 
Rating:
5.0

Customer did not leave a comment.

JEREMY LINVILLE 
Rating:
5.0

Customer did not leave a comment.

Mark Brothers 
Rating:
5.0

good rental- no issues at all.

Tracy Hardy 
Rating:
5.0

Customer did not leave a comment.

Stephen Adams 
Rating:
5.0

Customer did not leave a comment.

Joseph Stokowski 
Rating:
5.0

Customer did not leave a comment.

Gene Mathis 
Rating:
5.0

Ms. Cissy was so help and kind.

BUFFY PATEL 
Rating:
5.0

Customer did not leave a comment.

BEVERLY COMPTON 
Rating:
4.0

Make sure it is clean and the right amount of fuel is marked on paperwork

TIMOTHY SHEPHERD 
Rating:
5.0

Customer did not leave a comment.

SHYMALE DUBLIN 
Rating:
5.0

Customer did not leave a comment.

Kenneth Christensen 
Rating:
5.0

Customer did not leave a comment.

CAROLYN VAUGHN 
Rating:
5.0

Customer did not leave a comment.

Amelia Howell 
Rating:
5.0

Customer did not leave a comment.

John Franklin 
Rating:
5.0

The lady at this location was extremely nice.

larry williard 
Rating:
5.0

Customer did not leave a comment.

RICHARD SELMAN 
Rating:
4.0

Staff was not wearing a mask

Adam Gohl 
Rating:
4.0

Sissy the employee at Busy B's has excellent customer service! She made my experience less stressful and explained everything in detail. She didn't just treat like a customer but treated as a friend!

Diane Garrett 
Rating:
5.0

Customer did not leave a comment.

Priscilla Padilla 
Rating:
1.0

Please put people in the front that know what they are doing.

Tanesha Hunt 
Rating:
3.0

The location was a side business to a retail ecletic junk shop. The receiving agent didn't quite understand that if you are given two days why you would turn it in when you were finished using it. Said I had had an accident when in fact I did not. Agent did not park the unit or disconnect it from the tow vehicle.

Glenn Myers 
Rating:
5.0

Customer did not leave a comment.

James Butler 
Rating:
3.0

Customer did not leave a comment.

JORDAN SPENCER 
Rating:
5.0

Better location than the U-Haul store that I usually use

Christopher Manuel 
Rating:
5.0

I did online pickup and it was very easy and when I returned the vehicle the staff was really nice. I will definitely recommend this location.

TARA SCOTT 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Townsend 
Rating:
2.0

To busy working on there self to give good service,to uhsul customers.sell her own goods not finishing with my transaction before starting some else then coming back to me.

Carl Davis 
Rating:
2.0

Customer did not leave a comment.

Burl Horton 
Rating:
5.0

The lady at check in was wonderful I had a error in my paperwork and she worked hard to fix corporate mess She needs a raise

Michael Pegg 
Rating:
5.0

They were closed when I dropped off.

Brad Padgett 
Rating:
4.0

Additional equipment. The small trailer I rented was there only piece of U-haul equipment and it didn’t look like they had much else in a while.

Scott Jones 
Rating:
3.0

I returned the truck on Saturday after 5 pm and no one was available to check in the vehicle and equipment.

william daniels 
Rating:
5.0

Customer did not leave a comment.

Ashton Green 
Rating:
4.0

Make sure the truck will be there when customer has contracted for on time. I spent 2 hours in Rome trying to find a truck when I was suppose to have one at 12:00. The Computer store I contracted with only said they were sorry. The gentleman at the main Hertz, Aaron searched everywhere. Some called at 12:15 from B’s Boutique and said I could rent the one that was for sale. I had a truck so movers could start even if an hour late.

sandra ware 
Rating:
3.0

Customer did not leave a comment.

Jeff Yoder 
Rating:
5.0

Customer did not leave a comment.

John Davis 
Rating:
5.0

Customer did not leave a comment.

Andrew Chandler 
Rating:
5.0

Customer did not leave a comment.

Stan Burrage 
Rating:
5.0

Customer did not leave a comment.

Eric Smith 
Rating:
3.0

The vehicle brakes need to be checked. The transmission appears to be grinding and it felt unsafe to drive. I only had to make a short trip but if I had been driving any distance, I would not have wanted to be using this vehicle. The fuel mileage fee is too misleading too. I drove less than 20 miles in this vehicle, from pick up to drop off. I put $5 of fuel in the tank before dropping off, yet, I was charged for $8 for fuel. There is no way that the vehicle used 8 gallons of fuel in such a short distance, unless there is a problem with the fuel tank. In the future, I will be more selective in choosing a rental location.

Cherry Walker 
Rating:
5.0

Customer did not leave a comment.

Christopher Brown 
Rating:
3.0

My initial drop point made me wait 15 minutes to tell me that the lot was full and I would have to find another place to drop the trailer. Very rude man! When I arrived at the new location the store was about to close, fortunately the shop owner allowed me to drop the trailer, but was unable/unwilling to even help me get the trailer backed into the spot she wanted it in. There was no jack on the trailer, and no one to help me unhook it. I sat for 30 minutes until someone came along who could help me lift the trailer off of my hitch. Definitely not very happy with this rental and will probably not use UHaul again due to not being able to unhook trailers without assistance.Not everyone has the ability to lift a trailer off by themselves!

Codi Miller 
Rating:
1.0

They are crooks, (Busy B's Boutique 1930 Redmond Rd. I rented a dual axle car trailer through the people I trust at Computer City on Shorter Ave. (As I have many times) Their unit was out on Rental, So they found me One at Busy B's. I ask for Thursday 3/14/19 at 5:00pm to return Saturday 3/16/19 by 5:00pm. I needed the trailer to haul a 1970 Corvette to Pigeon Forge, Tn. (A Two Day Rental). My plans changed, I called Busy B and told them that I would pick up Friday 3/15/19 at 10:00am and Return by Sunday 3/17/19. For a Two day Rental. I got home Saturday evening, 3/16/19 and I got up Sunday morning 3/17/19 and took the Trailer back, dropped it off right at 10:00am made it back to go to Church 30 miles away from Busy B's by 11:00am. I reviewed the online Billing Statement, and saw that They had charged my Card for Three Days, So I Immediately called them. The Owner of the Business would not even come to the phone to speak to me. So through a nice young lady she was speaking. I heard her tell her Employee that I was lying, because she road by the lot after 12:00pm and that trailer was not there on her lot. My response to that, was "She is wrong, because it was definately there at 10:00am. I left ther and went through McDonald's Drive-Thru in my Truck Only to get a McMuffin and cup of Coffee. The receipt is time stamped at 10:10am 3/17/19. I will never Rent from these people again, and Social Media is a Powerful Tool. I will advertise for Busy B's and U-Haul's choices of who they allow to Rent their Equipment. My ad and my story will not be good, but it will be the Truth. Someone owes me $59.36.

james wilson 
Rating:
1.0

Uhaul at this location Critically made the mistake of not putting my drop off location originally as the 2951 express Parkway in Chamblee Georgia causing an extra charge on my card and additional headaches . It was a two day rental. We did it in one day dropped it off the first day 1030 at night at the chamblee location. Called in the morning on Saturday notifying the Chamblee location that we dropped it off, to check it in, and confirm. No one called us back. I called corporate that my original instructions were we were going to drop it off in Chamblee Georgia down in Atlanta. They could not remedy the situation over the phone. And just kept saying it was in the contract it to be dropped off back in Rome Georgia that it was in Intown rate. I specifically said my travel plans were to end up in Chamblee Georgia and drop it off at the indicated U-Haul location. This whole ordeal made us drive over 200 miles spend over 3 1/2 hours of my time and my fiancé time to try to figure this out. If the last customer service rep did not tell me that it was already checked in around 7:30-8pm I would have been taking the U-Haul trailer back. One of the representatives out of all the reps we talk to approximately five total. Told us we would be charged over $200 because it was it incorrect location so our remedy was to head down to Chamblee and pick it back up and drop it off in the room location. But we did not thankfully for that last rep we talked you said it was already checked in. I am not in agreement with the charge the extra charge because it was a critical mistake from the beginning and also all the driving in time spent calling and headed down to remedy into situation.

Abraham Zavala 
Rating:
2.0

Customer did not leave a comment.

DAVID COVINGTON 
Rating:
5.0

Customer did not leave a comment.

Charles deam 
Rating:
5.0

Cozy and inviting, the location was pleasant to be at. The woman we returned the keys to was sweet and thorough. I'll definitely return here the next time I need to use Uhaul!

Stephan Plott 
Rating:
5.0

Customer did not leave a comment.

phylicia smith-partridge 
Rating:
5.0

Great customer service would do business with again!

Dakota Ott 
Rating:
5.0

Nothing business is amazing with these people!

Dakota Ott 
Rating:
5.0

Customer did not leave a comment.

Tina Lee 
Rating:
5.0

Customer did not leave a comment.

Robert Jones 
Rating:
5.0

Customer did not leave a comment.

David Sowers 
Rating:
3.0

I was charged an additional fee for gas when I returned the truck with the same amount of gas that was in it when I picked it up. I know how much y’all charge for gas at the U-Haul store so if I was not on the right line of gas I would have saved money by putting gas in it myself!! I’m very disappointed at the extra charge on my card. I am Not happy at all. The charge should be taken off of my card immediately.

Stephoni Trotter 
No reviews have been submitted for this location.

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