Customer Reviews for Burton Floral
(U-Haul Neighborhood Dealer)

613 reviews

13020 Kinsman Rd   Burton, OH 44021
(1 1/2 Miles East of Rt 306)

(440) 834-0088

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(440) 834-0088

13020 Kinsman Rd
Burton, OH 44021
(1 1/2 Miles East of Rt 306)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

James Ross 
Rating:
5.0

Awesome location. Great service. Friendly staff.

Andy Hohman 
Rating:
1.0

Our rental was not ready at the time we reserved. The owner forgot to leave the key in the lockbox so we had to wait until the business opened to gain access to the truck which left our friends and family waiting for us at the storage units for over an hour.

Morgan Slane 
Rating:
5.0

Customer did not leave a comment.

Renee THOMAS 
Rating:
5.0

Customer did not leave a comment.

Ken Buresch 
Rating:
5.0

Customer did not leave a comment.

jerry heidenreich 
Rating:
5.0

I have a small business in Newbury Ohio. I use UHaul trucks A Lot! I rent from this location Burton Floral. I always have Great service and the vehicles are always clean. Thank You And Yes I would recommend this location and have 3x"s.

ROBERT GIBSON 
Rating:
5.0

Our son used this location before and highly recommended them to us. We were very pleased!

Eileen Phillips 
Rating:
5.0

Everything was GREAT Don't change anything.

Tammy Butcher 
Rating:
5.0

Customer did not leave a comment.

Patrick Brent 
Rating:
5.0

Customer did not leave a comment.

Ann Bolton 
Rating:
5.0

I have used this location several times. So when a last minute situation popped up I knew where to go. They had the equipment and were so kind! Definitely will continue to use!

Annie Sowers 
Rating:
5.0

Night drop off worked great. Easy to find key drop box.

Olivia Ware 
Rating:
4.0

Customer did not leave a comment.

Tom Lloyd 
Rating:
5.0

The people are really nice and helpful however the truck had an engine light on the entire time we used it. Also, the gear shifter wasn't right. Truck was clean and usable otherwise.

Charlotte Harris 
Rating:
1.0

Dropped off after hours and app would not bring up my info. I took pictures, locked vehicle, and dropped key in uhaul drop box. The next day, they still hadn't processed the return and I had to call uhaul to get it processed

Tim Oliver 
Rating:
3.0

I drove 6 miles home. I parked there for 8 hrs. Then I drove a quarter of a mile to where I moved to. Then drove the vehicle back. Somehow I drove 21 miles and was charged for it. Which is not okay. I drove less that 14 miles. But was charged for 21.

nicole baker 
Rating:
3.0

Check engine light was on. I Was told that’s nothing to worry about that u-haul knew about it. The trucks stealing was sloppy as in well worn

Alan Derry 
Rating:
5.0

Great customer service and the uhaul was their when I came.

Barbara Kjng 
Rating:
5.0

L

Amanda Graeter 
Rating:
5.0

Customer did not leave a comment.

Eric Tapager 
Rating:
5.0

Customer did not leave a comment.

Richard Frato 
Rating:
5.0

Customer did not leave a comment.

Eric Weigand 
Rating:
5.0

Customer did not leave a comment.

Jon Taylor 
Rating:
5.0

Customer did not leave a comment.

Leonard Fife 
Rating:
5.0

Nothing

peter rowe 
Rating:
5.0

Dealer was extremely friendly and accommodating.

Gregory Larkin 
Rating:
5.0

Very friendly and helpful staff

Apryl Cavallero 
Rating:
5.0

Customer did not leave a comment.

Bruce McMurray 
Rating:
5.0

Nice individual to work with

Jim Zydyk 
Rating:
5.0

Customer did not leave a comment.

James Ross 
Rating:
5.0

Customer did not leave a comment.

Kristin Ristau 
Rating:
3.0

Customer did not leave a comment.

David Campbell 
Rating:
5.0

Customer did not leave a comment.

Devin Greer 
Rating:
5.0

Very helpful customer service

Rodney Cartwright 
Rating:
5.0

Always very friendly and professional.

Timothy McKeogh 
Rating:
5.0

Customer did not leave a comment.

RODNEY CARTWRIGHT 
Rating:
5.0

Customer did not leave a comment.

Halen Pochard 
Rating:
3.0

Customer did not leave a comment.

Matthew Jacobs 
Rating:
3.0

Windshield was cracked.

Hallie Bandy 
Rating:
5.0

Customer did not leave a comment.

Terence Gliha 
Rating:
3.0

Customer did not leave a comment.

Jamin Miller 
Rating:
5.0

Customer did not leave a comment.

gregory dienes 
Rating:
4.0

Customer did not leave a comment.

Hallie Bandy 
Rating:
1.0

Staff was rude and un willing to provide me with a receipt of the drop off. Asked to speak with a manger and manger was just as rude as staffing and in willing to provide a receipt for drop off. This location needs to be reviewed for further business with uhaul.

Jacob W Mears 
Rating:
5.0

Customer did not leave a comment.

Michael Niro 
Rating:
5.0

The gentleman that helped me with the rental process was very friendly and helpful. A GREAT rental experience at Burton Floral!

Mark Bayzath 
Rating:
5.0

Customer did not leave a comment.

BRIAN PARK 
Rating:
5.0

Easy pick-up and return process!

Don Fouts 
Rating:
5.0

Customer did not leave a comment.

Steve Walker 
Rating:
5.0

Very nice

Bob Carmack 
Rating:
5.0

Customer did not leave a comment.

Taylor Crawford 
Rating:
2.0

Customer did not leave a comment.

David Campbell 
Rating:
5.0

Customer did not leave a comment.

Colin Shaunnessey 
Rating:
5.0

Customer did not leave a comment.

Thomas Yerick 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Rayle 
Rating:
5.0

Customer did not leave a comment.

Kathleen Reinker 
Rating:
5.0

I think from this location was a good experience. The checkout process was relatively easy, and the return was very easy, with just having to leave the trailer in their lot. The only thing I would suggest would be to have some kind of walking mechanism that locks the hitch so that no one would be able to steal it after it has dropped off. I did inquire about that when they said when I’m done just leave it in the parking lot, as I was nervous that somebody might just hitch it up and steal it with not having any paperwork to return it since it was after hours I have a horse trailer myself and I have a hitch lock so that nobody can ever steal my trailer, or at least, steal it, without having to cut off a thick, heavy hitch lock.

katy slates 
Rating:
5.0

Always a pleasure renting from this location.

Bradley Raum 
Rating:
5.0

Young dude and his old lady. Nice shop, great location, easy entrance/exit

Francis Jacques Sherman 
Rating:
5.0

Customer did not leave a comment.

ROBERT GIBSON 
Rating:
5.0

Very friendly

dennid griffith 
Rating:
2.0

1. The phone app didn’t work. 2. The tire needs service overrides the mileage. 3. The battery dial kept fluctuating between 14 and 9. 4. The station management said they called. My cellphone didn’t show any missed calls. 5. The two good things was the van was clean and manager was polite when picked it up.

Angela Perry 
Rating:
5.0

Great experience at Burton Floral. Trailer was unhooked and pulled away even before I came out of their office.

Brian Ayer 
Rating:
5.0

I cannot think of any aspect to improve. Very friendly and helpful to work with. Thank you

JONATHAN MCKENZIE 
Rating:
5.0

Customer did not leave a comment.

jennetta anderson 
Rating:
5.0

Professional and very helpful. I would highly recommend to others.

Earl Beebe 
Rating:
5.0

Customer did not leave a comment.

Brandon Coxhead 
Rating:
4.0

Check the equipment. The truck we rented felt like it needs an alignment. It was very bouncy.

barbara Burlingame 
Rating:
3.0

nothing at this time

Philip Tate 
Rating:
5.0

Customer did not leave a comment.

Joseph Biello 
Rating:
5.0

easy in and out. Nice people

Charlotte Harris 
Rating:
3.0

Customer did not leave a comment.

David Campbell 
Rating:
5.0

Customer did not leave a comment.

Lauri Derricoatte 
Rating:
5.0

Customer did not leave a comment.

Anthony Casabella 
Rating:
5.0

Customer did not leave a comment.

Michelle Haffner 
Rating:
4.0

Customer did not leave a comment.

Ted Joseph 
Rating:
5.0

Customer did not leave a comment.

William Ashby 
Rating:
5.0

Customer did not leave a comment.

Jeff Plantan 
Rating:
5.0

Nothing, extremely pleased with the service at Burton Floral/U -Haul.

Jim Samuels 
Rating:
5.0

Customer did not leave a comment.

Francis Bittner 
Rating:
2.0

Customer did not leave a comment.

Karyn Wargo 
Rating:
4.0

Good overall except far from my house. 40+ mi.

Joann Sanguedolce 
Rating:
5.0

Customer did not leave a comment.

BETO GAGE 
Rating:
5.0

Customer did not leave a comment.

James Christensen 
Rating:
5.0

Customer did not leave a comment.

Paul Kucharski 
Rating:
4.0

People Skills could help the person I initially met at 0940 to rent the vehicle. She was very short and abrupt with me. I hope this feedback helps her relationship with future customers. Joe and

Joe Rose 
Rating:
5.0

Customer did not leave a comment.

Frank Maloney 
Rating:
5.0

Friendly, no hassle experience!

Charlotte Harris 
Rating:
5.0

Love the Burton Team! Great experience Great service Consider them my friends!

Brian Lane 
Rating:
5.0

Everything went perfectly

Eric Stransky 
Rating:
5.0

Great service. Friendly helpful people. Definitely a 10 plus!!!!

John Dale 
Rating:
5.0

Customer did not leave a comment.

john surdel 
Rating:
5.0

We couldn't be more satisfied with the service we received at this location, they were very helpful with the trailer. it was in great working condition. Just what we needed to move our son back to school.

Matthew Baca 
Rating:
5.0

Nothing! service here is AAAAAAAAAAA++++++++!!!!!!!!!!!

chris stone 
Rating:
3.0

Met the owner. Nice people. Got me in and out efficiently

David Campbell 
Rating:
5.0

Thanks for a good, effective experience!

Karen Dyck 
Rating:
5.0

UBS plug in.🙂

SHEILA ELLIOTT 
Rating:
5.0

Customer did not leave a comment.

April Cavallero 
Rating:
5.0

Customer did not leave a comment.

Edward Seely 
No reviews have been submitted for this location.

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