Customer Reviews for Burton Floral
(Distribuidor de U-Haul del vecindario)

456 comentarios

13020 Kinsman Rd   Burton, OH 44021
(1 1/2 Miles East of Rt 306)

(440) 834-0088

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 3 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(440) 834-0088

13020 Kinsman Rd
Burton, OH 44021
(1 1/2 Miles East of Rt 306)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 3 p. m.
  • Dom.: 10 a. m. - 3 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
5.0

Van side door leaked rain water. Maybe door hinges need adjusted. Air conditioner may also need recharged. Vehicle ran well. Thank you

James Y. 
Clasificación:
5.0

This was absolutely ideal. Friendly, helpful pickup. Five stars for sure.

ERIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DALE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

Nothing much. The staff at Burton Floral is a pleasure to work with.

JONATHAN W. 
Clasificación:
5.0

Fast, friendly and clean with easy pick up and drop off

Jason S. 
Clasificación:
5.0

Quick fast and friendly. Went over the equipment and made sure everything was understood

TIMOTHY T. 
Clasificación:
2.0

Part of a floral shop. We got there after a 4 hour drive and the only bathroom they would let my wife use was an outhouse behind the flower shop in the rain and mud. Didn't know where to park the truck. Parked it and walked thru the mud back to the office. The man who eventually helped us was nice though. U haul must have a better option in Newbury or Burton

Mark L. 
Clasificación:
4.0

pave the driveway

Colin J. 
Clasificación:
5.0

Awesome experience!!! In and out quickly with mobile check in! Thank you!

Cary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW G. 
Clasificación:
5.0

Staff was very friendly and helpful.

PAUL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHEYENNE K. 
Clasificación:
5.0

I really liked working with John at Burton Floral. He was great.

charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason P. 
Clasificación:
4.0

Friendly people and fast service.

Demetrius L. 
Clasificación:
5.0

This is my third time using this location and I must say the owners are polite, knowledgeable, and very welcoming I hope all locations are a good as this one!

TOBBIE S. 
Clasificación:
5.0

This is not a review left for the pick up location of Burton Floral- they were excellent in assisting me. My experience with UHAUL was poor. I had a specific window that I was able to move in during which is why I scheduled a pick up time of 5:30AM. The order ensured me I would be able to pick up the vehicle at this time using the 24/7 mobile app. Once I arrived at the location the app told me I had to wait until 8:30AM to get the vehicle which completely ruined our move in. The location let us know that UHAUL did not notify them of the after hours pick up. I really hope this does not happen to any other customers.

MEGHAN W. 
Clasificación:
5.0

Vehicle was in perfect condition.

CURT MARSHALL W. 
Clasificación:
1.0

The dark haired woman that works there was possibly the rudest person I have dealt with in a long time. She was very annoyed that we were not able to use the app to pick the truck up and continued to complain and tell us how she hates when people can't figure things out. Apparently it is my fault that your system was not functioning correctly and she felt the need to let me know that. We were dealing with moving our elderly parents to a care facility 600 miles away, and we all came from out of state to handle this. Now we have one parent back in the hospital and we're unable to complete the move. We returned the truck locally to 8140 Mayfield Rd in Chesterland, OH and the owner and his wife were extremely helpful and accommodating to our situation. Please address the person running the Burton Floral location, as she is not helping your brand in any manner.

DOUGLAS N. 
Clasificación:
3.0

El cliente no dejó un comentario.

melissa S. 
Clasificación:
5.0

I absolutely love working with the hard working men and women of Burton Floral. 5 stars

HENRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN R. 
Clasificación:
5.0

I have no complaints, They had the right truck for the job

Charles J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE O. 
Clasificación:
5.0

Everything was ready, and the people there were great to work with

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON T. 
Clasificación:
4.0

Good people and good customer service.

Demetrius L. 
Clasificación:
5.0

Excellent Expedient Service. The location was easily accessible.

Glenn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

forest E. 
Clasificación:
5.0

Everything was good

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

EVAN M. 
Clasificación:
5.0

This experience was stellar! Thank you!

Steve M. 
Clasificación:
5.0

Just seeing Jennifer is worth the cost of the rental

Paul C. 
Clasificación:
5.0

The folks there were very friendly and helpful. They loaded the vehicle onto the carrier and strapped it in place. They deserve a trophy, plaque or something for their good work.

Jesse D. 
Clasificación:
5.0

El cliente no dejó un comentario.

forest E. 
Clasificación:
3.0

They should not laugh and be rude to a customer that does not want to enter the building due to COVID-19. The paper could have been signed outside.

Tracy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kandi E. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marijana B. 
Clasificación:
5.0

As a tech guy working in the software development field, I was very impressed by the ease of use and simplicity of the process to rent, acquire, and return the truck. The only issue was not knowing from directions during the acquisition step was, where the the actual lockbox was located at this location. Luckily someone was around to kindly instruct me where it was. I think an improvement could be made to allow for more explicit and customized instructions based on the unique location. The instructions only said to get the key from the lockbox, but not where the lockbox was located in relation to this particular location. I would have never found it if someone didn't see me wandering around. It was a tad hidden. Otherwise, the staff member at this location was incredibly helpful, both telling where the lockbox was, and when I called to tell them I would be a few minutes later than my scheduled return time. Thank you for making it easy!

Jeremy E. 
Clasificación:
5.0

Join Taylor

Victor L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
1.0

I only had this for 3 hours. Made one local trip. And was charged 89.00 dollars. Ridiculous.

LAURA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Evan L. 
Clasificación:
5.0

showed this location the tire on the trailer and told them about the brakes

Jerry T. 
Clasificación:
3.0

on line reservations were a waste of time. when selecting the original location, when confirming was sent to a location about 16 miles farther from my home (nearly 50mi away). when trying to call customer service, i was on hold for over 40min only to have the phone ring about 17 times, then disconnected. Ultimately, the CS rep was able to find the desired equipment 11 miles, which is a better drive to get and return the equipment. on line confirmation was supposed to be a 'remote' checkin experience, but still had to go into the store, hand over my DL etc. as stated, the on line portion of this transaction was a waste of over 2 hours of my time. ordered packing supplies, and that was not ready to go (had to go to northfield anyway to get it) there was only one rep inside and stood nearly 20min inside waiting for a prepaid item. best score i can offer is D+ or one star.

KARL T. 
Clasificación:
1.0

When I made the reservation by phone, I was told by an employee at this location we could have the van back at 8 pm and charged for only one day. When we went to pick the van up, the owners were not pleasant about this, but eventually agreed (or so we thought). They must have just said that to get us out of their store because we were charged for two days anyways! We will NEVER go there again.

carrie M. 
Clasificación:
5.0

The gentleman was fantastic and extremely helpful

Spencer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
4.0

El cliente no dejó un comentario.

glenn J. 
Clasificación:
3.0

Your dispatch system has much room for improvement. Always changing your pickup location at last minute. You also book return time too close for ample time to accomplish task. Your phone number doesn't reach physical contact directly always sending back to dispatch who is clueless to situations. As much as I would have loved to give you a good review- my future plans are to rent from your competitors

MARK D. 
Clasificación:
5.0

Nada

Victor L. 
Clasificación:
5.0

Lower rates

Karl F. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard K. 
Clasificación:
5.0

Extraordinario servicio al cliente

Maureen G. 
Clasificación:
4.0

I would say the equipment could be cleaner given the times we live in--I cleaned after I got it, but you could clean all the hair off the seats and wipe down with Lysol so it feels safer/cleaner. Otherwise you did a great job and Sue was very helpful in costing it out!

Betty W. 
Clasificación:
5.0

Staff was helpful, super easy drop off after hours!

Diana O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S. 
Clasificación:
5.0

N/a

MICHAEL K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cassandra M. 
Clasificación:
5.0

I'm not sure I can offer a solution to the problem, but perhaps I can just offer some insight. When picking up my Uhaul using the mobile pickup, it took nearly 20 minutes to complete. I had expected 5-10 minutes. A majority was waiting on the approval process, and even trying to chat with someone took several minutes to get responses. My frustration was compounded by the fact that this system is made to use after business hours, which also means it's darker and no one is around to help. Also, with pick up and drop off, there are location/camera settings that have to be enabled for the browser. So there was some additional agitation with trying to enable these things because apparently on an iPhone, there are settings in two different menu locations on the phone itself that are not on by default (nor do I want them on for everyday use). After enabling in one settings menu, it still didn't work and I had to search location services in order to find a secondary setting to change. So at first I thought it just plain didn't work. Perhaps it would be worth looking into different technology, such as that used by BoxLock where information could be transferred and scanned via bluetooth or something.

SARA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
4.0

The people at Burton floral were great, but the booking and billing system had numerous problems that she had to call the Uhaul rep at least 3 times to get the booking correct in the system.

brad L. 
Clasificación:
3.0

Check in took too long. I used the app, was not able to check in until I was within a mile, and then Haul had to call a contact to confirm ...?? Customer service at location did not seem to be in any hurry to help.

Hallie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda O. 
Clasificación:
5.0

All was good!!

stacey W. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

Friendly, easy service and convenient for me to use

THOMAS M. 
Clasificación:
4.0

I would think that all equipment should be serviced, if needed, before rental. My cargo van said "oul change needed" from the start.

Marsha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN H. 
Clasificación:
5.0

Improve your system! Very slow or can't get through!

Charles R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff B. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tezeon W. 
Clasificación:
4.0

Dropped truck after hours, so I did not see a staff member. Lot was poorly lit, but large with plenty of spots

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

james B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam S. 
Clasificación:
5.0

Nice people

Thomas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa V. 
No se han enviado comentarios para esta ubicación.

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