Parking of your personal car , not much space
Thomas F.
Customer Reviews for Bumper To Bumper
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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good experience all around
BILL G.Rick was super helpful.
Shawna R.I am a returning customer and have rented from you for 3 consecutive years. Gracias.
Holly C.Never rent from this store.
Brittany W.The vehicle seems like it has never been cleaned before. Many empty food packages were left in the truck, which was very smelly.
Stacey A.Have better. Parking
cheryl B.Rick was helpful and friendly.
WARREN C.Rental was easy, fast and smooth. Vehicle ready and I was on my way in 4 minutes great experience!
LAWRENCE M.Ordered 6 pads...they had 0 available. They gave me an address of another Uhaul location where I could get pads, but the next location knew nothing about it. No one called ahead to check with them. But the second place had plenty of pads and was very accommodating and helpful. The cargo space had not been swept out. There was only a quarter tank of gas, so had to stop for gas very soon.
Keenan J.Friendly, knowledgeable and generous. Nice people… continue what you're doing!
Laura L.Rented a dolly it wasn't inside the truck. Was also given the wrong lock box code and had to get an employee
Hailey B.Very convenient
Janet W.First time u-haul vehicle user and I was very impressed.I had no trouble with the vehicle. Everyone was nice and friendly when I picked up the vehicle. I sure I will use this facility again in the near future.
patricia H.Love the service and they always have what need
sabrina S.This was the best experience! I was worried because my first experience with UHaul at a different location was not the best. Bumper 2 Bumper was efficient, helpful, and some of the nicest people I've ever met!
Kiara H.Good experience overall. Was disappointed when my bill was $40 after seeing an ad for $19.99. All the fees added to a 10 mile, one hour round trip rental. More than I wanted to pay for but it was worth it I guess.
diana B.Amanda was awesome!
Denise D.Keep on keeping on.
EARNEST S.Team in the store was excellent. Very friendly helpful and overall a great experience. Trailer was filthy dirty and is need of maintenance. I was concerned it was going to have catastrophic wheel bearing failure all day. It is extremely noisy when you pull it. Needs attention. Thanks though for an overall good shopping experience.
Brian L.Super friendly people working at this location
JAGUARACI S.You could ensure that the truck reserved is staged so the customer doesn't have to contact support and be sent to another location
Jonathan R.Have someone assist customer with hook up of trailer, trailer had some broken branches, leaves and car parts in it and that's the way I left it.
john D.Hard to get into entrance
judith H.Truck while a day local rental was completely filthy inside with layers of sand and dirt on the floor. The bed of truck had not been swept out from prior uses. Other than a full tank of gas, that is about the extent of a good feeling about the pickup. U-haul has definitely gone down hill if this is representative of standards today vs prior U-haul rentals over the years. Very disappointed and I returned it in the same condition I got it other than having to sweep out the bed of the truck prior to my minor use.
Rohn S.Everything was great. No need to improve anything.
Brenda G.Fast Easy Service The staff was very professional & helpful. One way trailer rental to PA. ¡Gracias!
Rebecca D.Great customer service and they were funny and nice and great to interact with
Michelle H.Keep up the good work.
EARNEST S.I'm absolutely thrown back every time I deal with U-Haul. From the first call to the pickup of the truck to the return of the truck it's always been perfectly smooth. I would absolutely recommend Bumper to Bumper anytime to rent
Dawn M.The truck was turned in 2 hours before my receipt displayed. Not sure if that effected my charges, but it should be accurate.
DANIELEDWARD M.Nothing it was good
Mathias A.Please check the vehicles that thing sounded horrible.
Kristopher H.It's an Old School shop that has served the community for many years!
Charles F.Could not get the key. Code did not work. After hours on the phone getting bounced around. Finally got the key. HORRIBLE experience!!!
Rosemary H.They worked very hard to get me a trailer I needed for a emergency transport Thanks bumper to bumper conway sc
Roger A.The key was to a different uhaul number then the one they told me it was for. The lock on the box was old and rusty. It took several tries to get it open. It needs to be replaced. I finally figure out which uhaul it is and it's nasty inside. It was full of dirt, wood chips and gas cans. Someone was using this as ac work truck. I was not happy.
Nancy F.Best!!
Michael O.The truck was clean besides for the window hard to see out of them and the cab of truck smelled like smoke which made us a little nauses
Darla C.Location did a good job. Friendly. Helpful. Just wasn't my chosen one for some reason.
Sharon G.The physical store is rough and grimy but the staff super helpful and efficient. The trailer was hooked up and worked great. 2 new tires on it a plus.
Laurie S.Please do not allow people to make reservations only to show up and not have a truck available. I had to make an entirely new reservation at this location, which was excellent, because the previous reservation fell through last minute and I had so go through multiple lines of customer service only to be pushed back to the next day and I didn't even get a confirmation for the reservation they said they made for me. Overall it all worked out, but a terrible customer service experience and we will do all we can to avoid using UHaul again.
Adam C.Great fast and courteous service
powers P.When we go on site and request rental plus insurance it's cheaper than location by 30 to 40 % NOT GOOD !!!!!!
Bryan G.Tomorrow's service today
hitesh P.good people
bill G.Trucks are parked so tight together that passenger side mirrors are folded in and you are expected to back them out on rutted, busted pavement lot. I had to back out the length of two full trucks and turn into a narrow alley without hitting additional trailers. You nearly need a CDL license to accomplish this task.
Philip W.My reservation was set for the wrong dates, Rick took great care of me and rented me tha correct vehicle for the dates I needed. He also gave me his card and told me to call with any issues.
Anna M.Everything was good!
Margie S.Nothing I can think of
Quincy M.Not a thing, it's all good.
Sebastion I.The service at the location was solid. The problem was the truck. The truck I was given had major issues that resulted in me spending a total of 30 minutes after every stop trying to turn the key. The ignition would lock every time after I turned the truck off. Needless to say it was a nightmare. I called roadside 4x, each time they were very helpful by the time someone was dispatched the ignition would finally turn.
Craig M.The inside of the trailer was dirty. The chains were too long. I had to stop and replace the electric hook up half way thru my trip. If you look at the picture taken at in Conway,SC, you see the electrical hook up was weathered. When it was returned in Bloomsdale, MO, the electrical hook up cord is new.
Catherine D.Wery good service Thenks. John.
John K.