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JOHN W
Customer Reviews for Bumper To Bumper
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I have rented before from U-Haul, but it was only for moving trucks or trailers. This was my first experience with pick ups, but the owners of this location are very professional very fair and work with you to satisfy all of your needs. They have good personalities and do anything they can to help you. I would highly recommend this place and if I ever need their services again, I will not hesitate to return.
RITA WEquipment was dirty inside and even the box. Doesn't matter what I have to say to this point, but I will say I'll not use U-Haul again. Going from a 34. Dollar rental fee to paying 197 and change at the end of the day of turn in was extreme. You got me this time, but never again.
Roger BThe experience received at this location was awesome and seamless. No issues whatsoever, checking out the equipment had absolutely no hassle and the people that assisted were nice and courteous.
Alton CMake sure the truck is clean and the pullout ram is working well, had trouble getting it back in several times.
MARIE HMy only complaint is that I rented and paid for an appliance dolly, but received a utility dolly instead.
HARRY MThe last person to drive the vehicle had smoked in it. Even when you had every door open it still smells of smoke.
JUDY CThe lady was so nice 👍
NORMA Dalways a pleasure.
TONY MMany ants in the vehicle. Uhaul did compensate me 50.00 and it was much appreciated
JOSEPH PBest service at bumper to bumper!
Jennifer CTruck cab was filthy floor was not cleaned debris everywhere. The interior windows could not be seen through. I cleaned the windshield and side windows. I was driving over six hundred miles. The inside of the load area was fine. The 12' trailer was very beat up but was clean.
DWIGHT DBeen renting from here for about a month now and always gets me right.,friendly staff!!
CHRISTOPHER SSuper. As always.
TONY MA/C not working but awesome service from this location. They put a work Order in right away to get the equipment fixed.
ANDREW PThe original van that was on the order they could not find the keys so they had another one and checked that info on the computer all but the level of gas. It had 1/4 of a tank of gas and the original had 3/4. So when I returned the van it had 1/4 of a tank but I was charged for 3 gallons of gas but only drive the van for 19 miles total so a little of 6 miles to the gallon, yea I don't think so. This was not my original place I wanted to get the van from but due to available the app changes it to this location.
KRISTEN FThey did have my truck which I had a reservation for and never notified me of not have a truck for my reservation. I travel all the way from New York and was did have all the time to do want I need because of driving around to other local
William NSo easy and clean
Timothy EWebsite was down but guy at Bumper to Bumper location went above and beyond to get us our truck and get moving…
Mitchell RNo need to improve anything.
Eric EEasy pick up easy return.
JEANNE MEveryone was so nice and helpful. Supplied me with step by step.i always rent trucks from them, but this is the first time I used a car tow. They hook everything up for me and guided me straight on the rack. They even put a new tire on the tow bar for safety. Keep up the good job.
SHARON JSeveral times I rented from Bumper to Bumper. They're always helpful. Highly recommended.
RE JMy experience at Bumper and Bumper start bad and got worse over time. I called first to speak to someone and was told that Amanda would call me back when she was in. A couple of hours went by and I called again and was reassured that she would call after lunch. I notified that she was pulling in. I went to my vehicle and saw a missed call from Amanda, so I returned call and spoke to Amanda, who told me she was working on it that they had to repair a dolly. They then let me know that they can't do it because weight and towing guidelines. I then rented a truck and dolly. There was a snake on the rear bumper of the truck that my son was given the dolly to put in truck came upon. We informed them of this and changed to a Uhaul trailer. We were told that it would take 3 to 5 business days to refund our money. I was charged for another transaction. I t took a few hours to purchase the correct attachment for my truck because at first no one came out to hook up lights. After I walked back and forth 4 or five times, I asked someone to come out and look at what I needed. They informed me that I needed to go to Napa to get piece. I finally got it and was abled to get on the road. I would NOT refer anyone to this location.
Sarah BAs usual renting from Bumper to Bumper was a great experience! Easy, fair, helpful every time
Kathleen Esuper service as always at this location.
RE jThe U-haul representative was very nice and helpful.
Sharita LVehicle had been smoked in
Brian HQuick and helpful service in a convenient location
Ronald JThe man was very helpful and moved the truck to a better place to get out onto the highway. The woman at the desk was great.
diane aOnly comment I have is that the cab was so loud. The noise will drive you crazy on a long trip.
Michael sNada
samuel fThese guys are awesome!
BOBBY SThe personnel who retrieved the vehicle were professional and understanding. I should have rented from them.
jimmy iThe truck was filthy when I picked it up inside and out it Coca-Cola spilled in the bed. It was never cleaned up. The ramp was filthy. It had Coca-Cola spilled all over it too. The truck was not washed or swept out but I needed the vehicle. I am not paying for the cleanup and when I picked it up, it only had a quarter of a ton of fuel in it and I'm not paying a $25 fuel fee cause I brought it back with a quarter of a tank of fuel in it. The truck is filthy inside the windshield was filthy.
GARY TThe inside was dirty.
tyler sGreat experience.
Sam CKind, professional, and down to earth. Empresa familiar. Great place to rent from. They also have a auto shop. A gentleman named Gary helped us. Way cool dude.
mark RVery helpful
Ezra CYes excellent experience. People were friendly and very helpful and polite.
Sam CThank you for the good service.👍
JONNIE STruck leaked and ruined items I was moving
Amanda FThe return was a body shop/auto body shop. Maybe have better signage for pickups/drop offs.
Tom WPay attention to the customers reservation and refund people back all of the money they was over charged. Worst experience to be my first time renting from U-Haul
Ashley Mgreat service as always
bill GThis is my third experience with this location in a year. The guy behind the counter doesn't like to get off his stool. He sent me searching down his coworker in the terrible parking lot full of uhaul rentals and vehicles waiting for repair. This is just to tell me Where my trailer rental was. I spent ten minutes finally came back in and said I couldn't find him. So he went looking for a minute came back and said well there is only me and him so you will have to wait. Eventually after my boyfriend and I started hooking up the trailer, the coworker shows up and helped get it hooked up. When I returned the trailer, I couldn't find a place to back up the trailer with my limited experience. The lot of so crowded and right next to the busy 501 ramp. So I pulled next to the stinky garbage dump. No shade. I couldn't get the Jack to go down to get it disconnected. So I went in and asked if there was any trick to it. He laughed and said you didn't turn it long enough. I said I've bee turning it both ways and did not see any movement . My face is already beet red. So I go out and start cranking it 100 times one way. It finally pops off. By then I was physically tired, overheated by the 100 degrees outside, my hands are filthy and I'm mad. I wait until a day later to write this. But I'm going to a uhaul down 501 instead next time. It's got to be better than this dirty disgusting location. (Bags of rotting food in the lot. Huge pot holes. Broken glass everywhere, uhaul rentals so crowded I couldn't walk between the trucks)
Amy HThe 24/7 no contact pickup was faulty. I was supposed to be able to pick it up at 6am without someone being there, however it took an hour to get into the truck because of issues and delays (I did prepare and follow the instructions for the pickup). I still had to return the truck based on me "picking it up" at 6am, instead of 7am
Bailie Wthere awesome as always ty
bill GThe only reason I said this is because it's not too many places that has a bigger variety to choose from to rent, or the location. If they would take time to make sure the Vans/ trucks are cleaned it would never be a problem. Was very disappointed from my experience
VALERIE GSo kind and helpful!!! Could not have got my daughter moved without them.
April B