Comentarios del cliente para Buena Park Self Storage LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Buena Park Self Storage LLC

Grado total:

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Paul C.
Grado:

Nothing. Everything is good!

Kevin U.
Grado:

El cliente no dejó un comentario.

Naghma B.
Grado:

El cliente no dejó un comentario.

Marquis L.
Grado:

None at this time.

Sokhoeun B.
Grado:

Another great experience thank you

Tammy H.
Grado:

There was only 1/4 tank of gas when we picked up

James V.
Grado:

El cliente no dejó un comentario.

Hai N.
Grado:

El cliente no dejó un comentario.

Lydia E.
Grado:

Nothing that I can think of

Elia G.
Grado:

El cliente no dejó un comentario.

julie U.
Grado:

El cliente no dejó un comentario.

Sokhoeun B.
Grado:

Great service from beginning to end. Also got a storage clean, secure and at very awesome price. Thanks

Thomas Austin Sr H.
Grado:

Very smooth start to finish.

Jennifer C.
Grado:

El cliente no dejó un comentario.

Ryan C.
Grado:

N/A

Jose R.
Grado:

Great customer service and prices are unbeatable. Manager was the best manager I seen so far.

James M.
Grado:

El cliente no dejó un comentario.

Jean G.
Grado:

Always have the truck filled up on gas when it goes out.

Bruce J.
Grado:

The service clerk was friendly and helpful. Thank you.

Kevin M.
Grado:

The interior cab wasn't clean

Cole H.
Grado:

El cliente no dejó un comentario.

Jason Y.
Grado:

El cliente no dejó un comentario.

Osvaldo G.
Grado:

El cliente no dejó un comentario.

Taehoon C.
Grado:

Staff is so kind

Youngseok K.
Grado:

So this drop off location said this equipment was never picked by me I assumed when I picked up,They couldn’t register me in their system because the system went down? They said They can’t accept this vehicle and you need to figure out what is going on. so i called uhaul customer service and they got me local scheduling location number and I called them again and on the phone with them and finally I was able to return the equipment in second try. This was so bad experience and never going to use this. They were so unkind and disrespectful.

tony H.
Grado:

Too bad manager ken I got discount from the traffic in San Bernardino he took it off and got no ready truck unclean he didn’t care about it he doesn’t deserve even one star

julio H.
Grado:

El cliente no dejó un comentario.

Jung C.
Grado:

I have rented from other Uhaul locations but I always come back to this location because of the quick service.

DIANA R.
Grado:

Excellent service and would use them again..

Javier N.
Grado:

Waited for 1 hour 45 minutes in line for my reservations

JOELLA H.
Grado:

El cliente no dejó un comentario.

Ben H.
Grado:

Everything went smooth

glen C.
Grado:

Cannot say enough great things about the customer service that Ken has given me. From preparing the correct truck to pick up large appliances to saving a rental at the last minute, Ken has exceeded any expectations previously had about renting a truck to move. Keep up the great work! Will be renting again!

glen C.
Grado:

Came back and Ken had everything prepared upon my arrival! Talk about going above and beyond my expectations for a rental truck! Highly recommend!

glen C.
Grado:

Ken is simply fantastic & highly knowledgeable! Will be renting again from him soon!

Jose C.
Grado:

El cliente no dejó un comentario.

YONGIL K.
Grado:

Please maintenance vehicle, my rental truck is go straight with 11 a clock degree steering wheel. I’m using lot of u haul truck, but I can’t see normal conditions.

Michelle C.
Grado:

It was so dirty ... No front license plate. One headlight on vehicle was out.

Brandon G.
Grado:

The front end of the truck could have used maintenance. Something was very loose and worn. The mobile checking worked terribly! But the store associate was great as usual and got it done for me.

Oscar T.
Grado:

Fast and friendly people

Megan M.
Grado:

Customer service was great. The guy at the front desk was informative and helpful. Rental process was quick and easy. Would definitely recommend for moving

Darlene G.
Grado:

Excellent service

Teddi G.
Grado:

Poor customer service/trucks are aerodynamically unsafe.

Kristyn P.
Grado:

El cliente no dejó un comentario.

Benny H.
Grado:

No problems or issues rented from them many times

michael K.
Grado:

early drop off internet access didn't respond well and would not allow re-entry. Also could not print email attachment with copy of bill. I emailed that fact back and have not heard anything further

Lolita N.
Grado:

El cliente no dejó un comentario.

Gabrielle W.
Grado:

Happy with the service.

Jaysen K.
Grado:

El cliente no dejó un comentario.

Chun K.
Grado:

El cliente no dejó un comentario.

John W.
Grado:

El cliente no dejó un comentario.

Chun K.
Grado:

El cliente no dejó un comentario.

John L.
Grado:

Food (looked like Taco Bell shredded cheese, etc) and children's toys found throughout. Nothing I couldn't clear out though

Mark K.
Grado:

El cliente no dejó un comentario.

ernest B.
Grado:

Clean location. Ken was super knowledgeable and helpful.

SAMMY K.
Grado:

If you pull up my account you would see how much I have used U-Haul in the past 3 years! I always place my order and my card is on file! I have rented U-Hauls for my kids in other states to move while in college. EVERY U-HAUL COMPANY I HAVE DEALT WITH WAS GREAT AND CHARGED MY CARD UNTIL YESTERDAY!!! This company told my son he had to give them his debit card and they charged his card! Which put him in negative with his bank! This is total crap and I will not go back to this facility!!! We need to use U-Haul 2 more times this week plus hire movers but I WILL NOT GO TO THIS FACILITY!!!

Carlos B.
Grado:

7111 McNeil ln is a good place to rent,, good service and they always have what you need ,, I recommend this place ,, but Fullerton and in La Habra ca, they got the worst service ever not only that you call them to reserve a truck they tell you they have it and when you get there the truck is not even there ,,,

Hyung K.
Grado:

El cliente no dejó un comentario.

Rian S.
Grado:

El cliente no dejó un comentario.

Nicole B.
Grado:

Customer service was excellent. The truck inside was a little messy. The cup holder wasn't clean. It was free from trash though. The back storage area was clean

Phuong L.
Grado:

The Asian gentleman that helped was very efficient!

Arlene W.
Grado:

El cliente no dejó un comentario.

Jose L.
Grado:

Nothing pleasant experience

Francisco R.
Grado:

Excellent customer service.

Christina B.
Grado:

El cliente no dejó un comentario.

Scott W.
Grado:

Very nice experience from start to finish

Dana V.
Grado:

El cliente no dejó un comentario.

Carl C.
Grado:

Add more workers

robert C.
Grado:

Great customer service

Dan S.
Grado:

El cliente no dejó un comentario.

Joseph R.
Grado:

El cliente no dejó un comentario.

Kevin B.
Grado:

El cliente no dejó un comentario.

Ronald R.
Grado:

100% satisfied

Bruce J.
Grado:

El cliente no dejó un comentario.

Lucie L.
Grado:

El cliente no dejó un comentario.

Patti U.
Grado:

Very much helpful!

joann T.
Grado:

A very pleasant experience,

jeffrey M.
Grado:

Easy and good service

Andrew W. | Reservación |
Grado:

Simple and efficient

CHERYL M. | Reservación |
Grado:

Mamager of storage was excellent! Great communicator. Call center customer service is horrible! Every time I call customer service I have a very bad experience with them. I end up having to drive ther

Soumya P.
Grado:

The accessories prices are too high.

MICHALE M. | Reservación |
Grado:

Nice facility

SHERRI M.
Grado:

The gentleman who assisted with my rental was AMAZING! Thank you so very much

Kaitlyn T.
Grado:

I felt uncomfortable when the male associate called me names similar to “sweet heart”. Keep it more professional please.

Edmund V.
Grado:

Improve smartphone app as it keeps crashing.

Gregg H.
Grado:

Giving some help to your "only" employee would be good.

donald K.
Grado:

Van was not cleaned kind of dirty and needs more attention

Monica G. | Reservación |
Grado:

Thank you

Myra A.
Grado:

We went in the Buena Park Self storage location yesterday to rent a truck and the man in the front desk named Ara was very helpful. He made our visit smooth and he was funny as well! Thank you Ara!

jose L.
Grado:

The rep was very thorough and knowledgeable, super easy experience w/this rental. Good person and friendly.

Alex K.
Grado:

El cliente no dejó un comentario.

Rachel W.
Grado:

The owner of the location was incredibly helpful and provide amazing service. I don't often write reviews, but thought he deserved a shout out for such great service.

Cathy M.
Grado:

They could not have made the process easier.

Robert A.
Grado:

El cliente no dejó un comentario.

Corina M.
Grado:

I have had a great experience these last 2x renting from uhaul. I understand some renters leave the vehicles dirty and the reps get to busy to clean them. I always wash them before dropping them off. Just to help them out a bit. I would choose uhaul over any other renting company.

maxx B.
Grado:

I never leave negative reviews. This was my first time using U-Haul and it may be the last. I believe corporate needs to review the unethical nature of this location. Please review all the yelp reviews for this location. All the bad reviews are accurate. Main issue is they charged me 15 miles over for what I actually drove. We used your service to pick up a bed then return to my house. I drove exactly 26.8 miles and when I got in somehow the odometer read 36 miles upon return. It’s not a huge issue about money. It’s how the representative responded. This location is strategic on how it takes more than it should. The reviews are evident and my experience today was. I know this is a corporate chain and your team doesn’t care about customer service but I am not going to be using U-Haul after today. The car was clean, easy and comfortable ride.

Matthew G.
Grado:

El cliente no dejó un comentario.

erin F.
Grado:

El cliente no dejó un comentario.

Lois P. | Reservación |
Grado:

The facility is clean, easy to access & reasonably priced. Ken made this an effortless experience. Thank you!

Leonel F.
Grado:

El cliente no dejó un comentario.

kevin S.
Grado:

Uhaul van was dirty and the employee kept hurrying me about truck

Adam L.
Grado:

El cliente no dejó un comentario.

Apolinar S.
Grado:

There’s was a McDonald’s coffee cup and hair ties in the cup holders. Also, this is my second time and not the last time I will use this service and the first time i had no problem with self check in. This time however, I was asked to retake my photo because I was wearing a hat, which I was the first time as well. Secondly, they had to call my contact to verify me.. which took too long and all for the the representative to just ask do you know Mr. Santana and all my wife did was say yes and the call ended. Then finally I was verified and able to get my keys. I was there too long. I would hope all this information can be saved on my profile to help speed the check in process on my future reservations. Or if you’re a returning customer working the same month I would have this trouble.

Matt D.
Grado:

El cliente no dejó un comentario.

VIGGO R.
Grado:

El cliente no dejó un comentario.

Judy D. | Reservación |
Grado:

A rep called me to comfort my reservation within 15 min. Ask if all my needs were met. Very respectful and professional.

Omar R. | Overall Experience |
Grado:

The staff was awesome and helpful and always willing to go the far distance to meet my needs..

ISAMAR R. | Overall Experience |
Grado:

Staff very rude and unprofessional

John L. | Reservación |
Grado:

Unit was quite clean upon entry. Roll-up door was easy to operate. Very pleased.

pamela t. | Overall Experience |
Grado:

Super friendly staff, facility is always clean. Will definitely recommend to friends and if need storage at any other point I will be back.

Gary W. | Overall Experience |
Grado:

Very nice facility.

JASON P. | First Impressions |
Grado:

Customer service exceeded my expectation. I was happy to see a large unit was available on the first floor. I recommend Buena Park Self Storage!

ASHWIN K. | First Impressions |
Grado:

Ken was very helpful getting our unit set up. Thank you!

NORMAN N. | First Impressions |
Grado:

Ken was very helpful. He showed us another larger unit for comparison. We decided to go with the larger unit. Great customer service and well kept facility.

No reviews have been submitted for this location.

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