Customer Reviews for Buena Park Self Storage LLC
(U-Haul Neighborhood Dealer)

2,166 reviews

7111 McNeil Ln   Buena Park, CA 90620
(on Mcneil ln south of Orangthorpe between Western and Knott)

(714) 522-1964

Office Hours

  • Mon-Sun: 9 am–6 pm

Services at this Location:

Contact Us

(714) 522-1964

7111 McNeil Ln
Buena Park, CA 90620
(on Mcneil ln south of Orangthorpe between Western and Knott)

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHAN Y 
Rating:
3.0

Customer did not leave a comment.

Richard H 
Rating:
4.0

Needed washer fluid other that one of the easiest experiences I have ever had for u haul

Brent G 
Rating:
5.0

Customer did not leave a comment.

maria s 
Rating:
5.0

Customer did not leave a comment.

Arminda R 
Rating:
5.0

Although text reminders were sent I was in a hurry and didn’t do initial check. I would like verbal reminder first thing to do initially and also for drop off

MaryAnne A 
Rating:
5.0

You guys were awesome when I needed extra days you were there to give them to me keep up the good work Buena Park U-Haul 😀😀😀

Juanita H 
Rating:
5.0

Customer did not leave a comment.

KI H 
Rating:
5.0

The after hours app did not work! I called for help and was sent to the website which did not work well. Took over 40 minutes to finally get the system to move forward and was still on hold waiting for advance technical help which was over 20 minutes more of wait time. Not a happy with the useless phone help that was a stated 30 minute wait!!!

Lee N 
Rating:
5.0

Customer did not leave a comment.

jack g 
Rating:
5.0

Jessica who helped us was very nice and friendly. Got us checked in and on our way very quickly. Overall great experience !!

ROBERT R 
Rating:
5.0

Customer did not leave a comment.

Brian L 
Rating:
5.0

Customer did not leave a comment.

Cesar H 
Rating:
2.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Kimberly S 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Robert I 
Rating:
3.0

Truck was a little dirty. Not washed due to dead bugs in windshield. Inside dusty. But it got the job done.

Christina A 
Rating:
5.0

Customer did not leave a comment.

Raymond B 
Rating:
5.0

Customer did not leave a comment.

Pedro G 
Rating:
5.0

Customer did not leave a comment.

Jovita R 
Rating:
5.0

Customer did not leave a comment.

Hong P 
Rating:
5.0

Customer did not leave a comment.

Romel Z 
Rating:
5.0

Customer did not leave a comment.

Jacob E 
Rating:
4.0

Customer did not leave a comment.

Emad A 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

Customer did not leave a comment.

moses h 
Rating:
5.0

Great experience. Jessica was very helpful, professional and knowledgeable. Would surely get back when the need arises next time. Thank you! Sunitha

Sunthia S 
Rating:
5.0

Customer did not leave a comment.

Alexander J 
Rating:
5.0

None, sustain the good service

Roberto B 
Rating:
5.0

Customer did not leave a comment.

Eung L 
Rating:
2.0

Customer did not leave a comment.

DORCAS S 
Rating:
5.0

Fast and Easy

George C 
Rating:
5.0

Clearer instructions for after hours drop off and where to park equipment.

Nicholas P 
Rating:
5.0

It was a smooth process picking up and returning the rental.

George C 
Rating:
5.0

Customer did not leave a comment.

jeff c 
Rating:
3.0

Wasn’t told about a few things that we’re important when it came to the truck rental

Dina M 
Rating:
4.0

Customer did not leave a comment.

JIN H 
Rating:
5.0

Very well service excellent

FERNANDO R 
Rating:
5.0

Customer did not leave a comment.

Denise H 
Rating:
5.0

Excellent customer service, online reservation and check-in.

Kenneth S 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

Customer did not leave a comment.

CHETAN M 
Rating:
5.0

Easy and fast transaction and great equipment

Amibal S 
Rating:
5.0

Good service

Abraham R 
Rating:
5.0

Great service was provided!

Yong C 
Rating:
5.0

The customer service was extremely bad. The lady in charge was sitting in her car with phone in her hand doing something. Obviously it was personal since she said "my work is over and I am going home" with an attitude, refused to show me where to put the key back, refused to accept the key from me. When I said I put gas in the car and there is receipt as proof on the driver seat, she said "that's not my problem". I don't see how she can help you run the business

Sanjeevi R 
Rating:
5.0

None. Excellent experience

Kevin H 
Rating:
5.0

BP Self storage has always taken care of business the way it should be

glen b 
Rating:
5.0

Thank you good staff and easy process

Mariano M 
Rating:
5.0

Would absolutely recommend your facility. Clean, professional, courteous staff.

CAROL C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherri N 
Rating:
5.0

Customer did not leave a comment.

Kurt L 
Rating:
3.0

Customer did not leave a comment.

Brandon F 
Rating:
3.0

A kindly reminder up front letting people know when to return the vehicle. We were 2 hrs late only because nothing was said about what time to return the truck just to retun it on Monday and we were charged another day. We were so busy with moving, a kindly reminder at the time of pick up would have been nice. I didn't like the fact that we were charged another day when we were only 2hrs late. Moving is costly enough with out the added charge. Not a happy customer.

Carolyn R 
Rating:
4.0

Overall excellent experience and the staff was fantastic.

Michael K 
Rating:
4.0

YOU CHARGED ME ALMOST $60 IN FUEL!!!! This Is Bullshit!!! There was no heads up about fuel!! Criminal!!!

Gary P 
Rating:
5.0

Customer did not leave a comment.

Richard O 
Rating:
5.0

Uhaul truck has a gas leak please fix I have rented this truck many times past couple month and has same gas smell. And today I noticed the gas leaking

Robert P 
Rating:
5.0

Customer did not leave a comment.

Myung S 
Rating:
5.0

Customer did not leave a comment.

Juan J 
Rating:
1.0

Customer did not leave a comment.

Kyle D 
Rating:
5.0

Customer did not leave a comment.

Stefan S 
Rating:
5.0

The whole process was very smooth and easy to use. Both facilities were very helpful with all my questions and concerns.

Russell L 
Rating:
5.0

Customer did not leave a comment.

michelle y 
Rating:
5.0

Customer did not leave a comment.

Oscar G 
Rating:
5.0

Everything was perfect!

Ray L 
Rating:
5.0

Customer did not leave a comment.

Kurt L 
Rating:
4.0

Have tall hand trucks available. Everything else was great.

Cynthia S 
Rating:
5.0

Customer did not leave a comment.

Shuqian G 
Rating:
5.0

The truck I drove smells like gasoline inside the cab.

Robert P 
Rating:
4.0

Customer did not leave a comment.

Abraham O 
Rating:
5.0

Everything was perfect I rented twice in 4 days The young woman at the counter is hands on She handles anything completely

Victor S 
Rating:
5.0

helpful and quick to get me through the process. Thank you

Summer H 
Rating:
5.0

Customer did not leave a comment.

Steven G 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
3.0

Customer did not leave a comment.

Doug L 
Rating:
5.0

Customer did not leave a comment.

Arvie R 
Rating:
4.0

Always a smooth no hassle rental with u haul. ...

Lisa P 
Rating:
5.0

The person working front desk was very kind. He really made the process easy!

Ryan B 
Rating:
5.0

Customer did not leave a comment.

Christopher T 
Rating:
5.0

Customer did not leave a comment.

Tuong N 
Rating:
5.0

Customer did not leave a comment.

Cynthia K 
Rating:
5.0

Thank you!

alice k 
Rating:
4.0

Customer did not leave a comment.

Peter C 
Rating:
5.0

Customer did not leave a comment.

Jin S 
Rating:
5.0

I do not know the ladies name that helped me but she was awesome. Really nice and friendly. Thanks.

Kerry S 
Rating:
5.0

Great customer service very friendly and helpful.

Adrian S 
Rating:
5.0

Maybe have a spare tire available on the rental trailer to give the option to the customer allowing them to change the tire themselves. With no spare available your force to wait for roadside assistance, which can be 2 to 4 hours. In my case it was 2 hours before I was back on the road.

Richard a 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K 
Rating:
5.0

No problems, trailer was ready and pick up and drop off was quite easy.

Timothy K 
Rating:
1.0

Hello, make sure vehicles are properly inspected. I picked up a uhaul with a squealing belt in the engine. Had to return it once uhaul opened at a completely different location and it took almost 2 hours of my time.

Dayna L 
Rating:
5.0

everything was perfect

kevin y 
Rating:
5.0

Awesome experience

David W 
Rating:
3.0

I would like to know why I have a “rental charge” of $39.90?

Robert S 
Rating:
3.0

The pick-up and drop-off processes were a bit confusing and I ran into a couple hurdles.

Da J 
Rating:
5.0

Jessica the office manager did an excellent job. She was very professional and getting me in and out without an issues. She was also very detailed on what I need to do when returning the vehicle. Jessica is amazing

Richard Y 
Rating:
5.0

Fantastic service and wonder staff in person and on phone. Amazing vehicle, great rates. Very easy check in and check out

ALEXANDER L 
Rating:
1.0

Dori was very rude. She did not want to assist with the return of the truck after we told her we were having a hard time with the check in with the app. She told us she could not help us because she was doing inventory but she was not doing anything. After she finally got up to help us she had a very nasty attitude. I was walking behind her to get a printed receipt and she let the door slam in my face and the door hit me. I almost went off on her but she showed her true colors. I kept quite and said I would do the review when it was sent to me. I WILL NEVER EVER VISIT NOR REFER ANYONE TO THIS LOCATION BECAUSE OF DORI. I dont want anyone to be treated they way we were treated today.

Saidrick C 
Rating:
5.0

Customer did not leave a comment.

edward l 
Rating:
5.0

Customer did not leave a comment.

Kathy S 
Rating:
5.0

Customer did not leave a comment.

Christain A  |  Overall Experience 
Rating:
5.0

Could not ask for better customer service. Staff went above and beyond to assist us in a very difficult situation.

kim P  |  Overall Experience 
Rating:
5.0

The Lady that set me up with a The storage unit from the front office was such a pleasureful person to deal with. Give her a Big Thank You.

Richard m  |  Overall Experience 
Rating:
5.0

Moving and having to find storage is already stressful enough- the team at this location worked very generously and patiently with me to make this an easy process. There was great communication and so much support, again in making this an easy process. Highly recommend this location!

sarah c  |  Overall Experience 
Rating:
5.0

Satisfied customer and highly recommended!

Rosemarievic S  |  Overall Experience 
Rating:
5.0

Easy access to storage my only complaint is wish they were more loading areas because it can get crowded in there sometimes.

Marvin M  |  Overall Experience 
Rating:
5.0

This facility was a great location, super friendly staff and well maintained. I'll recommend them forsure!

manuel c  |  Overall Experience 
Rating:
5.0

I noticed in the restroom there was cockroaches and in my storage there was rat poop on all of my boxes and my open boxes had a bad smell of rat urine. This place looks clean but the rats poop needs to be follow up. That is what I will tell people about this location.

John G  |  Overall Experience 
Rating:
5.0

Nice and good price You are the best thank you

nazim E  |  Overall Experience 
Rating:
5.0

Great place and great location. Safe and clean.

Kelly W  |  Overall Experience 
Rating:
5.0

Clean facility. Very friendly staff.

Ara A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan J  |  Overall Experience 
Rating:
5.0

Simple and efficient

Andrew W  |  Reservation 
Rating:
5.0

Mamager of storage was excellent! Great communicator. Call center customer service is horrible! Every time I call customer service I have a very bad experience with them. I end up having to drive ther

CHERYL M  |  Reservation 
Rating:
5.0

Nice facility

MICHALE M  |  Reservation 
Rating:
4.0

Thank you

Monica G  |  Reservation 
Rating:
5.0

The facility is clean, easy to access & reasonably priced. Ken made this an effortless experience. Thank you!

Lois P  |  Reservation 
Rating:
5.0

A rep called me to comfort my reservation within 15 min. Ask if all my needs were met. Very respectful and professional.

Judy D  |  Reservation 
Rating:
5.0

The staff was awesome and helpful and always willing to go the far distance to meet my needs..

Omar R  |  Overall Experience 
Rating:
1.0

Staff very rude and unprofessional

ISAMAR R  |  Overall Experience 
Rating:
4.0

Unit was quite clean upon entry. Roll-up door was easy to operate. Very pleased.

John L  |  Reservation 
Rating:
5.0

Super friendly staff, facility is always clean. Will definitely recommend to friends and if need storage at any other point I will be back.

pamela t  |  Overall Experience 
Rating:
5.0

Very nice facility.

Gary W  |  Overall Experience 
Rating:
5.0

Great customer service. They follow up with the reservation twice, curtios and professional

Privacy R  |  First Impressions 
Rating:
5.0

Ultimately I did not move in. However based upon the location, price and the condition of the property I would not hesitate to rent a storage from these gentlemen in the future.

Privacy R  |  First Impressions 
Rating:
5.0

Customer service exceeded my expectation. I was happy to see a large unit was available on the first floor. I recommend Buena Park Self Storage!

JASON P  |  First Impressions 
Rating:
5.0

The rental agent was courteous and helpful. I didn`t experience any problems.

Privacy R  |  First Impressions 
Rating:
5.0

Ken was very helpful getting our unit set up. Thank you!

ASHWIN K  |  First Impressions 
Rating:
3.0

I did not use the facility and attempted to cancel my reservation but the facility instructed me to cancel through U-haul which I already completed.

Privacy R  |  First Impressions 
Rating:
5.0

The staff was proefssional and very helpful! The process was simple and painless!

Privacy R  |  First Impressions 
Rating:
2.0

The 1st container smelled on mildew but the 2nd one was better.

Privacy R  |  First Impressions 
Rating:
5.0

I was able to move into my storage unit with no problems.

Privacy R  |  First Impressions 
Rating:
5.0

Service is excellent

Privacy R  |  First Impressions 
Rating:
5.0

Didn`t end up moving in but Service was excellent.

Privacy R  |  First Impressions 
Rating:
5.0

Ken was amazing. He made it simple and easy process to make my move into the storage during a stressful time. Wonderful person excellent customer service. Thanks Rob

Privacy R  |  First Impressions 
Rating:
5.0

Ken was very helpful. He showed us another larger unit for comparison. We decided to go with the larger unit. Great customer service and well kept facility.

NORMAN N  |  First Impressions 
Rating:
5.0

Got right in. Clean space. Easy access. Easy access of renting a unit online. Needed a larger unit upon arrival and the upgrade was completed without any problems.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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