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Sherri N
Customer Reviews for Buena Park Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A kindly reminder up front letting people know when to return the vehicle. We were 2 hrs late only because nothing was said about what time to return the truck just to retun it on Monday and we were charged another day. We were so busy with moving, a kindly reminder at the time of pick up would have been nice. I didn't like the fact that we were charged another day when we were only 2hrs late. Moving is costly enough with out the added charge. Not a happy customer.
Carolyn ROverall excellent experience and the staff was fantastic.
Michael KYOU CHARGED ME ALMOST $60 IN FUEL!!!! This Is Bullshit!!! There was no heads up about fuel!! Criminal!!!
Gary PUhaul truck has a gas leak please fix I have rented this truck many times past couple month and has same gas smell. And today I noticed the gas leaking
Robert PThe whole process was very smooth and easy to use. Both facilities were very helpful with all my questions and concerns.
Russell LEverything was perfect!
Ray LHave tall hand trucks available. Everything else was great.
Cynthia SThe truck I drove smells like gasoline inside the cab.
Robert PEverything was perfect I rented twice in 4 days The young woman at the counter is hands on She handles anything completely
Victor Shelpful and quick to get me through the process. Thank you
Summer HAlways a smooth no hassle rental with u haul. ...
Lisa PThe person working front desk was very kind. He really made the process easy!
Ryan BThank you!
alice kI do not know the ladies name that helped me but she was awesome. Really nice and friendly. Thanks.
Kerry SGreat customer service very friendly and helpful.
Adrian SMaybe have a spare tire available on the rental trailer to give the option to the customer allowing them to change the tire themselves. With no spare available your force to wait for roadside assistance, which can be 2 to 4 hours. In my case it was 2 hours before I was back on the road.
Richard aNo problems, trailer was ready and pick up and drop off was quite easy.
Timothy KHello, make sure vehicles are properly inspected. I picked up a uhaul with a squealing belt in the engine. Had to return it once uhaul opened at a completely different location and it took almost 2 hours of my time.
Dayna Leverything was perfect
kevin yAwesome experience
David WI would like to know why I have a “rental charge” of $39.90?
Robert SThe pick-up and drop-off processes were a bit confusing and I ran into a couple hurdles.
Da JJessica the office manager did an excellent job. She was very professional and getting me in and out without an issues. She was also very detailed on what I need to do when returning the vehicle. Jessica is amazing
Richard YFantastic service and wonder staff in person and on phone. Amazing vehicle, great rates. Very easy check in and check out
ALEXANDER LDori was very rude. She did not want to assist with the return of the truck after we told her we were having a hard time with the check in with the app. She told us she could not help us because she was doing inventory but she was not doing anything. After she finally got up to help us she had a very nasty attitude. I was walking behind her to get a printed receipt and she let the door slam in my face and the door hit me. I almost went off on her but she showed her true colors. I kept quite and said I would do the review when it was sent to me. I WILL NEVER EVER VISIT NOR REFER ANYONE TO THIS LOCATION BECAUSE OF DORI. I dont want anyone to be treated they way we were treated today.
Saidrick CI just walked in with the key and the clerk said have a great day!
Kelly RTodo excelente me gusto la atención de la persona que me atendió fue muy amable y respetuosa
pedro sCustomer service was excellent!
brian hCan't think of anything. Staff is always extremely helpful and friendly, particularly the lady who helped me today, and a couple of times in the past. Pick-up and return is always quick and easy.
Bill MGreat customer service from Jessica. Very helpful and knowledgeable.
Juan AMy personal experience with the customer service at the time was very supportive and helpful.
Jaime CFriendly, professional, and timely service. Thank you!
MARCELO SAs simple a drop off, as returning a car rental! Just handed over the keys, and I was finished..
mike sGreat exp. Thanks to the staff for helping.
Diwakar RNo improvements, EXCELLENT SERVICE , definitely I will recommend & go back .
Ma CFriendly, knowledgeable and professional employee.
JAMES PI had a terrible experience with UHaul over the last 2 weekends. I reserved a 26' truck for 21st and 28th from the Fullerton and Placentia locations and both days when I arrived the locations did not have a truck available for me. Both days I was told to go to another location because they had a truck and when I arrived at the second location was told that they did not have a truck for me. Finally, I found a truck at a third location. It is absolutely ridiculous to send a customer to 3 places to find a truck. UHaul should track and move their inventory better to accommodate requests. I reserve the trucks far enough in advance that you all should be prepared. The man who "helped" me at the Placentia location on the 28th was a bit rude and made it seem that it was my problem that I reserved a truck at the "end of the month". He told me there was a 20' truck in Whittier, but when I called Whittier they said they had no stock and were not expecting anything until the following day. So I called UHaul and they said the closest location with a truck was either Torrance or Buena Park. I opted for Buena Park and the man there was helpful. What more do I have to do to get a truck at the right location when I have already reserved it in advance and you give me a 100% guarantee it is going to be there? Isn't that a lie? To make me run around all over town to find a truck is the worst customer service possible. SO, I guess you could say you have a LOT of improving to do! My experience so far has been awful and I have 3 more dates I need a truck for (that I have already reserved) and I hope that I actually get a truck on the first try this weekend. If not, I will be sharing my experience with every social media outlet I can find.
Ron BService was excellent
Ara AGreat Service! Fast in and Out.
Raymond NVery friendly staff
kamal sNothing to improve. Everything was super easy. The associate who helped me with the rental was very knowledgeable as well as courteous.
PRISCILLA RU-Haul I rented needs new tires they are bald
Robert PEverything was excellent and so was the staff. The staff was very helpful and friendly. I am very pleased with everything and everyone. Thank you very much. So far this has been the best experience I’ve had with any of my U-Haul rentals. God bless you all.
Cynthia BExcellent customer service thank you
Fernando CCould not ask for better customer service. Staff went above and beyond to assist us in a very difficult situation.
kim P | Overall ExperienceThe Lady that set me up with a The storage unit from the front office was such a pleasureful person to deal with. Give her a Big Thank You.
Richard m | Overall ExperienceMoving and having to find storage is already stressful enough- the team at this location worked very generously and patiently with me to make this an easy process. There was great communication and so much support, again in making this an easy process. Highly recommend this location!
sarah c | Overall ExperienceSatisfied customer and highly recommended!
Rosemarievic S | Overall ExperienceEasy access to storage my only complaint is wish they were more loading areas because it can get crowded in there sometimes.
Marvin M | Overall ExperienceThis facility was a great location, super friendly staff and well maintained. I'll recommend them forsure!
manuel c | Overall ExperienceI noticed in the restroom there was cockroaches and in my storage there was rat poop on all of my boxes and my open boxes had a bad smell of rat urine. This place looks clean but the rats poop needs to be follow up. That is what I will tell people about this location.
John G | Overall ExperienceNice and good price You are the best thank you
nazim E | Overall ExperienceGreat place and great location. Safe and clean.
Kelly W | Overall ExperienceClean facility. Very friendly staff.
Ara A | Overall ExperienceSimple and efficient
Andrew W | ReservationMamager of storage was excellent! Great communicator. Call center customer service is horrible! Every time I call customer service I have a very bad experience with them. I end up having to drive ther
CHERYL M | ReservationNice facility
MICHALE M | ReservationThank you
Monica G | ReservationThe facility is clean, easy to access & reasonably priced. Ken made this an effortless experience. Thank you!
Lois P | ReservationA rep called me to comfort my reservation within 15 min. Ask if all my needs were met. Very respectful and professional.
Judy D | ReservationThe staff was awesome and helpful and always willing to go the far distance to meet my needs..
Omar R | Overall ExperienceStaff very rude and unprofessional
ISAMAR R | Overall ExperienceUnit was quite clean upon entry. Roll-up door was easy to operate. Very pleased.
John L | ReservationSuper friendly staff, facility is always clean. Will definitely recommend to friends and if need storage at any other point I will be back.
pamela t | Overall ExperienceVery nice facility.
Gary W | Overall ExperienceGreat customer service. They follow up with the reservation twice, curtios and professional
Privacy R | First ImpressionsUltimately I did not move in. However based upon the location, price and the condition of the property I would not hesitate to rent a storage from these gentlemen in the future.
Privacy R | First ImpressionsCustomer service exceeded my expectation. I was happy to see a large unit was available on the first floor. I recommend Buena Park Self Storage!
JASON P | First ImpressionsThe rental agent was courteous and helpful. I didn`t experience any problems.
Privacy R | First ImpressionsKen was very helpful getting our unit set up. Thank you!
ASHWIN K | First ImpressionsI did not use the facility and attempted to cancel my reservation but the facility instructed me to cancel through U-haul which I already completed.
Privacy R | First ImpressionsThe staff was proefssional and very helpful! The process was simple and painless!
Privacy R | First ImpressionsThe 1st container smelled on mildew but the 2nd one was better.
Privacy R | First ImpressionsI was able to move into my storage unit with no problems.
Privacy R | First ImpressionsService is excellent
Privacy R | First ImpressionsDidn`t end up moving in but Service was excellent.
Privacy R | First ImpressionsKen was amazing. He made it simple and easy process to make my move into the storage during a stressful time. Wonderful person excellent customer service. Thanks Rob
Privacy R | First ImpressionsKen was very helpful. He showed us another larger unit for comparison. We decided to go with the larger unit. Great customer service and well kept facility.
NORMAN N | First ImpressionsGot right in. Clean space. Easy access. Easy access of renting a unit online. Needed a larger unit upon arrival and the upgrade was completed without any problems.
Privacy R | First Impressions