Customer Reviews for Budget Store&Lock
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you very much

Rating:

2.0

Just not a good location, on a hill and office is too distant from parked uhaul trucks.

Rating:

2.0

There was either human or animal feces in the truck. We didn't notice it until we opened the back of the u-haul and smelled something foul. Turns out it was feces smashed into the flooring, and was spread all around. We were picking up big furniture that was thankfully covered in plastic, but the feces got onto the plastic coverings. It was absolutely disgusting. The driving and towing ability of the truck was fine, but the feces in the bed of the u-haul is unacceptable.

Rating:

5.0

Everyone was nice and helpful

Rating:

3.0

When I reserved this vehicle I thought it was for 24 hours not 20 hours. I picked up the truck at 3:30 PM and returned it at 12:30 and charged a full extra day. This was quite un expected and certainly not appreciated one bit. You can be certain I will seek an alternative should the need arise again requiring a rental truck. I have already shared my concern with others and will continue to do so.

Rating:

1.0

This was an awe full experience! We reserved a truck two weeks before we needed it. We reserved fore a move just a few miles from where we were going to pick it up and return it. However, U-Haul called and said they had to move our reservation to a place further away since they weren’t able to have a truck sent to the original location. When I arrived at the second location, I was told I’d have to pay milage on the 20 extra miles they added to my journey! That is not fair or right in anyway! The guy behind the counter said he couldn’t do anything about it. I HAD NO CHOICE BUT TO PAY THE EXTRA SINCE I HAD MOVERS COMING WITHIN THE HOUR OF PICKING UP THE TRUCK THAT WAS 30 MINUTES AWAY!!! When we opened the back we found that the truck was trashed inside! We were told that if it wasn’t clean when we brought it back, we’d have to pay another fee! We returned it way cleaner that we received it. U-Hauls changes and we have to pay for it!?!? Ridiculous!

Rating:

5.0

Friendly and professionally managed

Rating:

5.0

Everything was good .

Rating:

1.0

I turned in my truck, and they made a reservation for someone else under my name and I was charged over 400 dollars for someone else’s use. They were not willing to fix this and I have been spun in circles on the phone as everyone tells me that they can’t do anything about it. The receipt shows that my 160 mile one way trip was over 1000 miles, ridiculous.

Rating:

3.0

We arrived at the location on the designated day, but no personnel were available. We called several times, and the office said "Open" but no one was around. So we initiated the return via the link for off-hours returns. We *hope* it all worked out fine. It would have been better to speak to a person or know for sure we needed to return online.

Rating:

3.0

Windshield was cracked, but in the current environment, I can understand. Equipment I ordered was not available, despite confirming with Corporate 24 hours earlier. Furniture dolly was OK, but I needed moving pads...they found two bags (which ended up containing 6 pads each), but indicated I received 24 pads. I was able to straighten out with corporate afterwards (THANK YOU!)

Rating:

4.0

My truck was not available at the location I requested when I reserved it I had to go 20 miles to get the truck while my friend was waiting to help load it I had ordered moving blankets and they weren’t available where I got the truck The customer service was good where I picked up and returned the truck I’m not really happy now

Rating:

1.0

Received a truck with the back covered in oil, didn’t know that’s what it was, thought it was just dirt. Returned it to a new location and had to spend an hour cleaning someone else’s mess because this location thought it was appropriate to give a customer a truck in this condition.

Rating:

5.0

Very satisfied with the service provided. Thank you for everything

Rating:

2.0

Truck did not function properly

Rating:

5.0

Truck needs steering serviced. Alignment needs to be done on tires.

Rating:

5.0

Uhauls software was down! Truck had a dead battery that an employee got up and running! Both employees were phenomenal and the woman that worked the counter should get a raise having to deal with people complaining of lack of vehicles etc ! When I call your customer service I generally have to wait 45 minutes minimum which is 40 minutes too long!

Rating:

5.0

Great staff with the time I had spent with them. Facility was clean and safe.

Rating:

3.0

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Rating:

5.0

Everything was great! I see my self using your service once again!

Rating:

1.0

No dolly was provided and yet they charged me $7 extra for that. There was no option to mention this to the customer care and no one contacted me either. Disappointing!

Rating:

3.0

The truck was covered with snow and the windshield completely iced up. Took 15 minutes to defrost.

Rating:

1.0

Office was closed and mobile location was not working so I called the number. Person who answered gave poor instructions and ended up not helping anyway.

Rating:

1.0

The women didn’t even know how to pull out my reservation was eating her food didn’t even know how to log on to the computer the gas tank was below half way the center counsel had stuff in it

Rating:

5.0

I had a great experience.

Rating:

4.0

Very easy and smooth transaction, friendly and helpful. Would definitely rent a truck at this location again. Thank you!!

Rating:

4.0

The vehicle was filthy on the inside. Had to clean windshield on the inside before leaving on our trip. Seats need to be vacuumed and cleaned. Warning light that an oil change was required was on the entire trip. Rear view mirror was broken and flopped around. I would expect a vehicle with only 8500 miles to be in better condition. These rentals should be better checked before given to the next customer.

Rating:

3.0

U-Haul - Big rip off! Advertise $19.95 for a 10’ truck but never mention this fee, that fee, this fee. So a $19.95 rental ends up costing more than double that price. Never again.

Rating:

5.0

Keep doing what you do. You guys make sure to provide all the information needed by the customer; Hours, rates and days open or closed. I've dealt with this location numerous times. They're down to earth and nice. And yes, I would rent from them again.

Rating:

1.0

Sell the place to different buyers! Get rid of the owners! They don't remember their own schedule and will charge you for it! They will even try to charge you two days instead of the extra day that you asked, especially if you blatantly ask for 24 hours extra (which is what a day is to the normal person, who asks for the extra day) (they will sneak 6 hours as the day instead).

Rating:

3.0

There are two UHaul locations near me, and I unfortunately had to go to the further locations which is much less accessible. Also my truck was not clean, there were several items left in the truck, such as Tupperware and gloves.

Rating:

5.0

Everything Was perfect

Rating:

5.0

Associate went above and beyond to refund me for furniture pads, I didnt recieve/use, before I called to request.

Rating:

2.0

Not having the office open until 9am seems like a problem. I used the online system to verify who I was and it was a huge hassle. Between pictures being too blurry for the serviceperson and my wife not answering the phone from an unknown number when they called her to verify my secondary contact, it took 45 minutes of me on the uhaul live chat site. It's a nice idea, just not a good execution of the technology.

Rating:

4.0

The storage is easy to get access to, the room is spacious

Rating:

3.0

Allow specific options for drop off.

Rating:

3.0

Hi team U-Haul, I am writing to register a complaint about my recent U-Haul experience. I had booked a U-Haul 9 Feet Cargo Van for a one-way trip to Havertown from Bethlehem with a pickup location walkable from my apartment (at RJ's Mini Market, Bethlehem). When I visited RJ's mini market for pick-up at the pick-up time, I was told my U-Haul was actually booked at Whitehall U-Haul which was a 5 miles ride away from home. I was also told that they had booked a truck instead of a van which was contrary to my reservation confirmation. This caused a major inconvenience for me on the day of the move as I had to make last minute changes to my plans on top of an already unsupportive weather. There is a reservation guarantee from U-Haul. Wondering how would you honor it in this situation?

Rating:

3.0

They did not send me the link to set up auto pay

Rating:

1.0

This place is currently trying to double charge me, causing me to have to call my bank and dispute the charges.

Rating:

4.0

Worse experience ever!!!! Won't use Uhaul again!!!! Not enough characters permitted to type all that went wrong!!! One being OVERCHARGED, Promised a refund & still waiting!!!! $89 to rent a van when booked on line, confirmation said $19.95!!!! Not happy. I advised all friends & family on social media NOT to use this company!!

Rating:

3.0

Very helpful office staff.

Rating:

5.0

Everything was good. Long as the customer know to make reservations all is well. Thank you

Rating:

3.0

I would have given a higher rating for the overall experience but even after using my phone for earlier and faster check-in, the van that was scheduled for me had no key available and I spent just as much time waiting for all of the changes and new contracts to be made up that there was no time savings. The hole," keep all the keys in a combination lock box" doesn't work well if the last customer doesn't put the key where it belongs.

Rating:

5.0

Perfecto ,good *****

Rating:

1.0

I reserved a truck over the phone early in the week for Sat. Dec. 2. The truck had to be re-reserved for some reason and the woman taking the reservation was new or didn't know what she was doing. It was a terrible experience. An hour and a half later we were able to start our move. Really poor customer service.

Rating:

2.0

We ran into rush hour traffic on the way to take the uhaul back, and the place closes at five. I tried calling three times to a busy line, and when I finally got ahold of someone they said they would wait around for a few minutes after closing. We got there at 5:05 and he was gone. My mom, who was driving separately, got there a little before five and he had already left. He said if we didn’t make it there on time we would have to pay for another day. It just seemed to me like he wanted to get extra money out of us, so he left early so we would have to pay for the extra day.

Rating:

5.0

Thank you

Rating:

5.0

The young gentleman that helped me was so nice and appeared to be in a great mood. He was very clear and concise. I would definitely recommend this location over others.

Rating:

5.0

The truck needs a wheel alinement ,other than that everything was great!

Rating:

4.0

DO NOT OVERBOOK (see United Airlines). Final location was great. UHaul... not so much. My original reservation for Bath, PA was moved 15 miles away and to a larger truck (meaning more miles and more gas) in Allentown. Upon reaching Allentown I received a call that the truck was no longer available, but a new one was available back in... Bath (at a different dealer even though Allentown was the "closest alternative" to the original reservation in Bath), so I went there only to find that dealership closed. U-Haul then sends me back to... Allentown. I would have cancelled the reservation but UHaul already charged me without providing what was promised. I understand UHaul cannot control their vendors, but it CAN control its reservation process. Final pick up place (1090 MacArthur Ave) was pleasant and conciliatory for matters beyond their control. UHaul office in Wilkes Barre informed me there will be a $50 refund pending (which will not offset the movers I had waiting for an hour+ while I played follow the possible reservation). Guess I'll wait and see if that happens.

Rating:

5.0

Cathy was wonderful

Rating:

3.0

open earlier

Rating:

4.0

Great customer service, great little cargo van

Rating:

5.0

Whole process was a breeze!

Rating:

4.0

Lower the prices. I spent $94 on 2 hours of using the truck to move. Way to much money!

Rating:

5.0

Great staff, very helpful!

Rating:

5.0

Easy to get to: near my home; simple process and great price!

Rating:

1.0

I been missed guide and I end up use other service to finish and complete my moving still need to go back to NH to pick up my car

Rating:

1.0

Truck was not where it was supposed to be for pick up and no call prior. Rainy day and the truck leaked

Rating:

4.0

Kathy was very helpful when checking in. She explained all of the paperwork and was able to accommodate my request for a larger storage unit.

Rating:

5.0

Very nice people, friendly easy to talk to got me on my feet fast and got me moving!

Rating:

4.0

Nice people quick and fast delivery.

Rating:

1.0

Was not completely informed of charges. Bad equipment as well as customer service. Will not use u haul again.

Rating:

5.0

The lady that toke care of us was so nice and friendly.

Rating:

1.0

Absolutely the worst customer service I have ever encountered. I received zero information about returning the truck. I cleaned the truck (in better shape than i received it) and filled the tank of gas with more gas than when i took it off the lot.There wasn't any type of drop off box so I locked the keys in the truck only to find out the next day that I would be charged an additional $50 for this. The woman working that day (friday) told me that as long as I returned the truck by the time they opened on Monday morning I would not be charged any additional time since it was the weekend and they would be closed. In addition to 2 unexpected and unethical charges the young man that contacted me about the charges was extremely arrogant and rude. If you are the type of customer (as am I) who doesn't appreciate unexpected charges and extremely poor customer service I would highly recommend another location and am very very very disappointed and dissatisfied with this service.

Rating:

4.0

Suzzette completed he process for move in. She was very kind and courteous. Thank you.

Rating:

3.0

I had to cancel and the person I spoke to was helpful.

Rating:

3.0

I was pleased with the location but the service left something to be desired. the manager had a nasty attitude when I asked about the first month free promotion