Comentarios del cliente para Budget Store & Lock

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Budget Store & Lock

Grado total:

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angela M. en

Grado:

There was a little wait picking up the equipment but overall I had a great experience I would rent from U-Haul good again

jackie V. en

Grado:

El cliente no dejó un comentario.

Bridget P. en

Grado:

Mobile app was malfunctioning and personnel offered assistance

CHRISTOPHER H. en

Grado:

We were very happy with out unit. It was clean, no rodents or bugs. The staff was friendly and helpful.

GREG D. en

Grado:

The manager, Suzette, was always very helpful and accessible.

CHRIS S. en

Grado:

Will recommend in the future! Suzette was great to deal with and always helpful.

jeffery H. en

Grado:

El cliente no dejó un comentario.

david B. en

Grado:

El cliente no dejó un comentario.

Michael F. en

Grado:

I am not happy. I had to pay for 23 extra miles that I would not have had to do because of pick up lovation I was moved too. I have moved 5 times in last 4 years and always chose uhaul. This was my worst experience. I tried calling and was transfered multiple times to different people and noone was helpful. The place we picked up from she was very nice but as for customer service it was horrible. Yes I got an40 cent a mike discount but I feel more should have been done considering how much out of my way I had to travel.

Walter Z. en

Grado:

I rented from a full service UHaul location and you forced me to pick up from a non full service storage facility many miles from my home. You don’t seem to care about the inconvenience you cause - my cost for a ride there, your lost sale of a tow bar hitch and ball, and my lost time because of the extra time it ended up raining which delayed my loading so I got to my destination at 1:30am that evening...

Nicole Z. en

Grado:

El cliente no dejó un comentario.

Scott M. en

Grado:

El cliente no dejó un comentario.

Jessica W. en

Grado:

This is where I was sent for my truck bc the location i preferred (even though I had reserved online over a week prior) wasn't going to have the size truck I needed. I was told I'd be given extra. I leave to accommodate but what I was NOT told is that they'd charge me an extra 50$. Not impressed. Not sure I'll ever use Uhaul again after that stunt.

Randolph S. en

Grado:

El cliente no dejó un comentario.

Daniel A. en

Grado:

El cliente no dejó un comentario.

Mukundhan R. en

Grado:

El cliente no dejó un comentario.

Deepak P. en

Grado:

Was expecting a clean appliance dolly.

Nathan S. en

Grado:

El cliente no dejó un comentario.

Nicole L. en

Grado:

El cliente no dejó un comentario.

Anthony P. en

Grado:

El cliente no dejó un comentario.

Anthony P. en

Grado:

El cliente no dejó un comentario.

Erica F. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

Actually have the truck available at the location they select

Godfrey M. en

Grado:

not a thing the associate was very helpful.

Rose L. en

Grado:

El cliente no dejó un comentario.

CHRISTOPHER M. en

Grado:

Suzette was great to deal with!

Richard W. en

Grado:

El cliente no dejó un comentario.

BRIAN P. en

Grado:

Process was great. Customer service was excellent. Would recommend notifying potential customers to make reservations ahead of time clear in advance. If I didn't I would have driven two hours for no reason as there weren't other trucks available. Overall experience was great a do would recommend.

CHARLES W. en

Grado:

Everything was good,i didn't see any thing that needed improvement. Thank You

JESUS R. en

Grado:

El cliente no dejó un comentario.

Laurie S. en

Grado:

We dropped the truck after hours without a problem. My husband needed to talk to someone the next day after we dropped the truck and the women at the Schnecksville location was very nice on the phone.

Howard R. en

Grado:

El cliente no dejó un comentario.

CLAIRE M. en

Grado:

El cliente no dejó un comentario.

EDWARD P. en

Grado:

El cliente no dejó un comentario.

Adrian N. en

Grado:

I don't like to get a short notice, in one hour to pick-up time, saying pick-up location has to be changed to 20 min away. I made the reservation 4 days ago and the confirmation said the original pick-up location was guaranteed. Although the rate is 50% off, the move time doubles ! This is an unpleasant experience although the person in independent drive was nice.

jason W. en

Grado:

El cliente no dejó un comentario.

JOHN G. en

Grado:

The Oil change light was lit. The worker didn't seem to care. When driving on the highway, if you hit a bump in the road, the ABS light came on. When we got to our new house, the interior light of the moving truck didn't work.

STEVEN S. en

Grado:

El cliente no dejó un comentario.

MARIA B. en

Grado:

Great customer service from Suzette.

paul S. en

Grado:

Truck washer blades. Did not work. Was hasseled about amount of gas and charged extra. Only went 14 miles in the truck. Took a long time to process rental agreement.

donna E. en

Grado:

Everyone at Budget Storage and Shipping Plus Business Center where great. The guys at Shipping Plus went out of their way to find me the right truck at the closest location as they didn't have one. Great service!!

John M. en

Grado:

El cliente no dejó un comentario.

DOMINGO R. en

Grado:

El cliente no dejó un comentario.

Tracy R. en

Grado:

El cliente no dejó un comentario.

dale H. en

Grado:

El cliente no dejó un comentario.

neil S. en

Grado:

truck was in excellent mech. condition and drove and handled great. When we left the sun was to my lefthand, I never noticed a film on the inside of the windshield. I was on I78 heading west. The sun started to set and the sun caused the film on the inside of the windshield to make seeing the road almost impossible. We had to pull off and go to a gas station and clean the inside of the truck windshield . My brother and I are greatly disappointed in UHaul.

Amber N. en

Grado:

The place smelled strongly of cigarette smoke. I had to wait over an hour for computer problems, maintenance, and printer issues. He had to call the Uhaul company and have my receipt faxed to the store so I could have a copy. My advice- pick a new location. I would rather go with a different rental company than go back here.

KAREN D. en

Grado:

El cliente no dejó un comentario.

frank Z. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

U-Haul lost my business.

JOANNA M. en

Grado:

This comment is for uhaul in general. For a one way rental I am a little dissapointed in the amount of miles you give. There is no way a person can stay under the number of miles given especially if say they had to go to a storage unit or their home. The number of miles might be fine if you are going straight from one rental company to another but that is not usually the case. What do u do if you have to go to a storage unit or to your home. Just trying to make a buck I guess.

lauren G. en

Grado:

The company I rented from was great!! I think it's a shame that U-Haul changed the price and charge by the mile now AND you still have to fuel the truck. I think this is sort of a rip off. I rented the UHAUL for 2 hours to move a couch and it cost me 35.00 in milage alone. Raise the rental price and drop the milage charge for under 50 milies.

Margaret L. en

Grado:

Give Bob the training he needs so he won't look like an idiot to the customer!!! It took us over an hour to get a truck because he was not properly trained on the computer! Even the person he called for help from Budget rental could not help him, and we had to talk on the phone to someone from Uhaul. Bob is a great guy and acted as professionally as he could given the circumstances- we really felt sorry for him because he was trying to help us the best he knew how!!! There is nothing worse than getting a new job and not being properly trained. Shame on YOU!!!!!!!!!!!!

SEAN S. en

Grado:

El cliente no dejó un comentario.

Jennifer E. en

Grado:

I spent time entering all the credit card information online, and then when I got to the place for pickup, they needed to have it called in over the phone all over again. I don't think I'll rent the van we use for my store there again, it was more of a hassle than the convenience I was looking for. The gentleman who helped us was very nice, but I'm not comfortable giving out a work credit card over the phone like that. I reserved online on purpose. Thank you.

GAIL R. en

Grado:

make sure gas tank is filled and offer discount coupons, had to wait an hour to process order, store computer inoperable, employee very helpful but unable to fix, called in for assistance.

Lynn B. en

Grado:

Thank you, James, for making this rental such a smooth transaction. You were very helpful and organized.

en

Grado:

I was confirmed with a 17 ft truck. Then they gave it to someone else. So I had to have a 14'ft truck. Truck had 1/8 tank of gas. Everything was charged doubled. He rang me up as if I was returning the truck there when I clearly wanted a one way rental. I had to do alot of extra work to do on my end and was not accomodated by u-haul. I will never use uahul again because I was not compensated at all. I would suggest a better communication system between the locations and the main center where everything is scheduled. Also, the guy at this location told me to call uhaul to try to get everything fixed. I felt that they should have done that for me. Please call me if you would like further explanation or advice. 6107462116