Customer Reviews for Budget Appliances
(U-Haul Neighborhood Dealer)

336 comentarios

33W361 Roosevelt Rd   Geneva, IL 60134

(630) 517-3140

Horario

  • Lunes
    10 a. m. - 8 p. m.
  • Tue–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(630) 517-3140

33W361 Roosevelt Rd
Geneva, IL 60134

Servicios en esta ubicación:

Horario

  • Lunes
    10 a. m. - 8 p. m.
  • Tue–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Did overnight drop-off.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex G. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

Service was excellent

Danielle K. 
Clasificación:
3.0

Did not have pass or dolly. Had to wait to get them. Lucky he was there early or I'd have been screwed.

Bruce H. 
Clasificación:
4.0

I returned it on Sunday at 4:30 PM but the invoice shows I returned it on Monday morning. This is confusing. Anything to get another day's charge on the invoice I suppose. 2 Day rental turned into a 3 day for the sake of billing.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mirko S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara L. 
Clasificación:
3.0

Business owner has dogs that are in his furniture store. Both dogs approached and were licking my legs while I was at the counter. Business owner did help me hook up to the auto transport, which was helpful. However the lack of restraint of the dogs was distracting and disturbing.

Gregory M. 
Clasificación:
2.0

Got charged for something did not need.

Ryan R. 
Clasificación:
3.0

The one thing that was alarming - the man at the store hooked up the trailer to my truck and sent us off. He never cautioned us to check the lights . The trailer was backup into a fence so would not have been able to see. We didn't think about checking - when we got home the rear door of the trailer was up and a dolly was inside - luckily it did not fall out during our drive. I admit that's on us too- but not pulling too many trailers in the past we just assumed it was closed

Michael C. 
Clasificación:
1.0

Give more discount for the inconvenience. Take into consideration all of the costs.

Jeffrey H. 
Clasificación:
5.0

After hours drop off. No one onsite

Brian B. 
Clasificación:
1.0

I was charged for cleaning fees and gas fees even though I filled up the tank.

Monarch B. 
Clasificación:
5.0

Nada

Kevin H. 
Clasificación:
1.0

El cliente no dejó un comentario.

MATTHEW P. 
Clasificación:
1.0

Rude employee that didn't help and handicap individual unload a trailer with no jack.

Ryan M. 
Clasificación:
5.0

Very nice and easy location. Very friendly and helpful local staff. U-Haul Signage and online instructions are a mess.

John C. 
Clasificación:
3.0

Typical bait and switch scheme. I ordered online the smallest trailer available (5x7). They offered for $14.95 + $8 insurance. Called me after order to let me let me know they would be giving me a larger 5 x 8 for the same price but pickup was changed to Budget Appliance. When I pickup and.after arguing about the wrong rate and a call to main office they again, agreed to the reduced rate. Dropped off the trailer 4 hours later, much earlier that the agreed end of day. Got the bill late the next night and they charged me DOUBLE the lower daily rate!!! As if I didn't drop off the trailer until the end of the following day, just so they can get the original rate they wanted.

Steven V. 
Clasificación:
5.0

We made our Uhaul reservation a month and a half in advance. The day before we were picking up, I got a call that our truck was not available at our preferred location. We had to pick it up farther away. Got there on the the day and they didn't have our reservation. Not sure what happened but wasn't happy about that at all!

Lori E. 
Clasificación:
3.0

I dropped my rental at 2 pm lady on the counter told me i will check you out and will send you reciept thru email. I got reciept for checkout at 4.25 pm and charged 20$ extra for after time check out.

Faisal G. 
Clasificación:
2.0

El cliente no dejó un comentario.

David M. 
Clasificación:
2.0

I pay that much money for a truck that almost broken down doesn't run right check engine light on and you pay more in gas if it's not running righ

GREG G. 
Clasificación:
3.0

U Haul closer , enclosed trailer

JOSEPH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaun B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
3.0

Clearer idea or signage that it was a Uhaul location

Robert G. 
Clasificación:
5.0

Seamless pickup and drop-off

Patrick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

jesus M. 
Clasificación:
5.0

Super convenient.

David C. 
Clasificación:
5.0

For improvements I highly recommend for your 6x12 trailers that you put a jack on the front of it. The trailer I rented did not have that jack and to try and lift it to get it hitched is hazardous and could cause serious injury. Also, even though that trailer sat very low so as to make loading easier it was still difficult to load heavy objects into the back of it. I recommend ramps for this. Other than that the customer service was fantastic and they answered all my questions. I would recommend them again

Brian F. 
Clasificación:
5.0

The location fulfilled it's obligation. Timely and promptly.

Richard A. 
Clasificación:
3.0

There was quite a bit of snow on it that I had to remove before loading my vehicle; that's the "clean" part above. The trailer was the usual high quality. I don't know if I am being unreasonable or not. It wasn't a really bog deal but it seemed like a safety issue for me loading my car on it. I kind of expected to be able to grab it and go. Remind him to test the lights before people drive off. He forgot.

Theodore C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter S. 
Clasificación:
5.0

Alex, Alla and Daisy were very friendly and accommodating. Alex even guided me back to the hitch. Then he quickly hooked up the trailer and checked to be sure all of my signal lights were working properly. Drop off was just as convenient and easy. Thank you very much Merry Christmas to your wonderful family.

patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

cody C. 
Clasificación:
5.0

No comment

Samuel Y. 
Clasificación:
3.0

The place was kind of run down and isolated. The truck was old and serms like it needs work

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vitalii C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

Great service

Julie T. 
Clasificación:
3.0

Very frustrating looking for the key box It took a long time to get it open after finally finding it

Kathy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariela J. 
Clasificación:
5.0

El cliente no dejó un comentario.

lynn E. 
Clasificación:
5.0

?

WAYNE W. 
Clasificación:
2.0

You charged me for a dolly and blankets that were not on the truck

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
5.0

Do not try to scare your customers into getting the insurance (our agent did not do this, just U-Haul). There are dents and dings on a lot of your vehicles that are never dealt with.

Casey M. 
Clasificación:
5.0

Pick up and drop off was quick and easy. Rate was cheaper that I expected

Robert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric A. 
Clasificación:
5.0

Rework your app, I won't use it again.

Felipe L. 
Clasificación:
1.0

I was overcharged 70 dollars

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell T. 
Clasificación:
5.0

Great rental, very helpful staff. Highly recommend.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

vitally S. 
Clasificación:
1.0

Charging for fuel that was put in before returned. Put in 2 gals for 19 miles????? And checking in after done using by phone is a joke when it keeps telling you that you are not in the right location. I will never use this location again.

ALAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean-Paul E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

Uhaul.com needs to seriously improve the accuracy of its availability. I booked two trailer rentals at preferred locations, neither actually had the equipment, and a local Uhaul rep called to tell me I had to go to locations a considerably far distance away from where I originally booked. Finally, the rep did find something nearby, but it was not the size I was hoping for. This is the 2nd time this year I have had an experience like this. However, the location I did pick up from was and has always been one of the better locations to do business with. Great customer service.

Ryan S. 
Clasificación:
3.0

I reserved the trailer to pick up 2 miles from home. They called the morning I was to pick it up and said it wasn't available. I had to go to another location 12 miles out of my way to get a trailer. There was not even an apology. The trailer I used was fine but the customer service wasn't that great.

darrell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
5.0

I thought the fuel tank would be full, but I only had to put in what I used, so no big deal. First time I used my smart phone, and it was a very easy and fast experience

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

No complaints. Quick and efficient service. Person handling my rental was very knowledgeable and helpful.

Gary K. 
Clasificación:
2.0

Have the service representative service the truck and have it ready when the client arrives. That means sweeping off the snow clearing the ice from the windshields. And arriving on time.

Lawrence V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
3.0

Did not stock moving equipment thats offered at checkout online

Andrew F. 
Clasificación:
5.0

Everything went smoothly and checking out was seamless. ¡Gracias!

Lolita S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
1.0

I would never recommend Uhaul to anyone. I actually would warn them about your company. The quality of the truck and your check in process were ridiculous. I arrived at the pickup location at 7:50am and didn't leave till 9:10am. I also barely got the van out of its parking spot as it was iced in. Poor Service!

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Agustin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave K. 
Clasificación:
5.0

The associate at the pick up location was great. Curious, friendly and great personality

Jose G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan O. 
Clasificación:
5.0

All was well. friendly service!

Barbara B. 
Clasificación:
3.0

Truck's engine light was on and tire air pressure sensor was also on saying the left rear tire was low. Those things should all be checked prior to assigning it to a customer.

Deirdre P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald G. 
Clasificación:
5.0

You customer service has to improve. It is very difficult to get a hold of someone in a timely manner

RAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan E. 
Clasificación:
3.0

Make sure your equipment isn't leaking oil. Fulfill your promises to your customer. I'm still waiting for the 20% discount I was promised for all of the hassle I went through. I will never use uhaul again.

Ashley H. 
Clasificación:
2.0

I declined the insurance but the agent included the fee in my contract. I contacted the agent location by phone and email to request a credit. No response to either. I was charged without my authorization.

Erik P. 
Clasificación:
3.0

Nothing wrong with the location, the setup and pickup arrangements were a significant problem

Bill H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett L. 
Clasificación:
5.0

My experience with this u-haul vendor was excellent. They were very helpful and I was impressed with the service

John O. 
Clasificación:
2.0

They didn't have any of the pads or dollies I had reserved and refused to help me find another location that had them. Nor did they do a walkthrough/walkaround of the truck with me, just handed me the keys and told me to go.

Andrew G. 
No se han enviado comentarios para esta ubicación.

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