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RHONDA L
Customer Reviews for Buckley RV Storage and More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The person who helped us was friendly and helpful. We had no problems and the service was excellent.
STEVEN JI feel like the building could use a little love but the customer service was excellent and the employees were very friendly.
Gregg RWe appreciated the quick check out, being able to drop off before the Buckley center was open, with the assistance of a uhaul rep on the phone!
DARIN MIt was late night and we didn't see inside of the store or any personal. I can't judge. Very easy drop off though.
HAMDALLAH MNone. He was waiting and ready for me and prepared when I showed for my appointed time.
Rick BI requested mobile sign in. The truck wasn't ready for me at 8am when I was supposed to pick up. The site told me I had to wait until the location was open at 9 am for hand delivery. I was there at 8:15 am. I left and came back at 9 and there was a line of people and the location still wasn't open. There was an employee who said he didn't know where the owner was. He had to check in all the vehicles prior to being able to help anyone. We didn't leave the lot until 10:15am
CONNOR RStaff was great to talk to, professional and had me in and out quickly!
DAVID MNone. Experience was easy and fast.
David KNo one was on duty during the time I dropped off the equipment so I can't comment on whether they were helpful. There really should be an N/A response available. I dropped off the equipment around 10 PM so I did not expect anyone to be there. The location was accessible and it was easy to figure out where to put the equipment and find the key drop box.
MICHAEL MGreat experience
rick JClerk was very good and helped get the extra charge added at pickup site.
Fred MI would give the dealership no stars if it was an option. This is the worst U Haul dealership I've ever dealt with. A dirty overgrown, & disorganized mess. I've seen junk & salvage yards in better condition. Rather than unhitch the trailer & roll it to a spot next to the fence. Your rep was insistent that I back the trailer through the lot making tight turns. I couldn't see well enough to safely maneuver the trailer & his spotting was a joke. Your rep was dirty & smelled like he hadn't bathed in days. Can't believe that your business name is attached to this crap hole. I will NEVER do business with this dealership again!
MICHAEL BI felt everything was great
jim wVery friendly and helpful.
anne bEverything was great, very easy, exactly as the instructions stated. Was in and out in just a few minutes. Would def recommend to others.
William CFantastic customer service and curtesy. PITA WAS THE GREATEST DOG!
Sven SDrop off was easy and the staff was friendly.
brad wFast
SCOTT MGreat location, excellent service, thank you.
Max DJay, is awesome!! He's very accommodating and so nice! It was such an easy transaction! I will always go back to his place for a uhaul! I think we've used his 3 times now and all times, so so so convenient!! We love us some Jay at the Buckley location!! I'm a vibe type person and he gives off a great vibe! Pleasure doing business, Jay! Sorry our return was a tad bit late as promised. My car got locked in at my storage unit facility! Lol! But I filled up the tank for ya! (Just in case you're reading this:) Godspeed to ya!
Samantha PJake had great customer service skills and was very helpful
Mohamoud AExperience and location was flawless. Thanks!
Joseph HSeamless… Attendant was there and trailer ready when I arrived. Very smooth transaction. Attendant unhooked trailer from truck upon return.
Mike RJust keep the gentleman there that is currently there. He knows what he is doing! He helped to inform me about a lot of things. He was VERY helpful and well informed!
Karen RI originally reserved an enclosed trailer online but when we got there realized it was going to be to small to move a king size bed. The gentleman at uhaul redid my contract for a larger open trailer which ended up being the perfect size.
LYNDON LThe only issue I had was with the App working at this location. Luckily the owner was there before hours and helped me. The same issue when I returned it. Wifi I'm thinking.
Dawnee MI had a great experience from the first contact with this office, wish I would have remembered the name of the person who was so helpful. From the time of making the reservation and when we changed our reservation to a smaller trailer right up to picking up and hooking up it was a very smooth, effortless and wonderful experience. Thank you very much.
Richard EJay was wonderful. He runs a top rate operation there. I'll definitely rent from him again
Frank RThe front lobby was dirty, and few helpful products available. No tape, lifting straps, no locks, ect.
GABRIELLE QEmail me my receipt didn't get ljddove@outlook.com thank you
john dHave the car dolly also at the location. We had to drive 2 hours to get it.
Charles EEasy and I know the owner as local to my home town....
David BYour representative was very helpful and accommodating.
rustin cService from owner is great. 5 stars
Keith WLike to rent from there
todd sVery impressed with the store clerk. I didn't get his name but he was a great help. ¡Gracias!
terry hNada
Rod MImprove your online app. It is terrible and fails to move thru the process smoothly. I hear similar stories about this from others. OVerAll I like your services
colin tYou guys are already amazing!
JONATHAN SHave more rentals available
John JVery friendly.
Michael BEverything was great.
Karen LMy reservation and all of my information was used to rent another truck earlier in the day. A contract was sent to me signed by someone else and my card was charged. I am still shocked this could be allowed to happen.
Tammi IMore equipment in stock other than that this location does a great job.
Jeffrey CThe gentleman working there was very nice but the facility itself was really gross. The room smelled like mold and it was making me sick standing there in line as in very allergic to mold. The counter was dirty and the building inside was gross. The equipment seemed ok but the electrical hook up on the trailer I used was covered in mud which concerned me. I will be going out of my way to avoid this particular facility and my family and friends will as well.
Gabrielle CThe guys that work at this uhaul know what they are doing! Check in smooth. Hook up is quick. They are the best uhaul guys I have ever worked with. I refer all the locals there.
Christopher BAs always was a great pleasure to do business with Buckley RV Haul!!
Franklin HQuick and easy to pick up and drop off.
Charles CThe manager there went out of his way to make this an easy experience for us! ; )
TRACY MEverything was great
Jeffrey DOnline reservation was easy and trailer was ready for us when we got there. It was a smooth process.
Cheryl BThe gentleman that helped my husband and I was super helpful and made the pickup process quick and easy. The truck was well maintained and ready for us on time. Highly recommend. Will return again for future uhaul needs.
Kelly HI don't know anything about how a moving truck rental establishment works, and not willing to learn. What can I do to improve as a customer? Rhetorical question
Jason FGreat guy. Really nice, helpful and his lot is clean, professional and welcoming.
Jennifer ZThe employee was excellent!
Dillon AOutstanding service-would recommend to family and friends
Gfff GExcellent service!
Julie CI did not utilize the facility.
tyler w | ReservationWould def use again
Gwen S | Overall Experienceno comment
JOHN D | Overall ExperienceGreat storage experience
Trisha H | Overall ExperienceJay was very helpful and responsive to all my questions. He is very experienced at this business. I couldn't have had better service. Thanks Jay
john h | Overall Experience