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John K
Customer Reviews for Buckley RV Storage and More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The driver both to deliver and remove we terrific! The box seemed to be beaten up, probably at the storage facility? Everything was in good condition! Very professional! Will definitely use again!!! Gracias
Alice HCustomer service was excellent.
Myles RSince I dropped the trailer off after hours, I had no contact with personnel. However, I appreciated the drop-off option, and that my action was recorded and documented.
Timothy LCustomer service was excellent! He had one pickup after another and got everyone taken care of promptly.
Kimberly SGet rid of the massive upsell things to click through to rent a trailer. It's overkill.
Jeffrey DProvide a parking so customers can park their personal vehicle at your site and pick up the rental, like I went first time to get a rental truck by. My self then turned back home to get someone drop off me at U-Haul location
Sanjay RThe gentlemen who I called the day before and was there the day my son-in-law picked up the truck was truly fabulous. He knew exactly who I was and what I needed. A huge thank you to him!
CHRISTOPHER SAfter a minimal checkout, I started the vehicle and the check engine light was on. Jay plugged a diagnostic tool into the vehicle and determined that there was an issue with the gas tank pressure system, but simply that the gas cap wasn't on tight enough. I drove down the road to fill the gas tank, it got close to full and then started dumping all over the ground just as the gas pump automatically shut off. I crawled under the truck to find a fuel line on the top of the tank disconnected (probably the actual problem for the tank pressure issue). I called back to Jay who was very unhelpful. We carefully/slowly drove across the street to another U-Haul rental spot where they were more than helpful even though we didn't even rent from them. We were able to work out a return and hope to get our money back, I but I will never be going back to Buckley RV & Storage. The customer service is minimal at best.
Jonathan ENo personell present, no way to get into the yard where the enclosed trailer seemed like it should go as it's all fenced in and locked down.
BRANDON WThe representative is an awesome guy. Give him a raise.
Chris BU-Box arrived early at the location and U-Haul contacted me to make me aware of that. I was able to easily schedule a quicker pickup. At time of pickup, the U-Box was waiting and the agent was very helpful in hooking it up and getting me on my way home quickly. I will recommend U-Box.
PAUL JThe owner of the location I went to is amazing!
ROBERT LThey always have what I want and are very friendly and helpful.
DONALD RDirty and smelly
Joshua FClean trucks and fast friendly service!
Troy MThe guy was great. Came right out to greet me and was very attentive. In and out in 5 min. Wonderful !
MICHELLE HDid not receive final bill
david sThe equipment was clean and ready for use.
Bruce REasy process. Very helpful.
CHRISTOPHER MBrakes didn’t work and two wheels almost came off because the lug nuts were loose.
LARRY RYou can keep this location open and quit trying to close it. Jay gives the best service and always has our best interest at heart. This is easy to get to from our home. We are senior citizens and the U-Haul 800# always sends us 330 miles or more from our home. This is not easy for us and a lot of places are not personable. Jay is the best. Thanks.
Ira MNo improvements needed. Always a quick and easy transaction at this location.
JEREMY BManager is super helpful, highly recommended!!!
Michael MFriendly staff. Knowledgeable for my needs.
Craig HWe were supposed to have a 26’ at different location and they moved it to this location and then didn’t have the right truck size for us.
Emily BThe service provided by the agent was excellent. Thank you!!!
Theophilus EStaff at Buckley RV Storage And More saved the day. As directed by U-Haul website, I tried to use the U-Haul app (the day before scheduled rental). Result was informing me I had attempted login too many times, although it was my initial contact and merely trying to set up an account - not trying to log in. As per U-Haul web site instructions, I attempted later times and all attempts resulted in same result. Fortunately, on the day scheduled for my rental very competent staff member got me on my way within minutes after arriving at Buckley RV Storage And More. Great service! U-Haul app was a complete failure. My schedule was tight and without competent staff at Buckley RV Storage And More, there was no way I could had met important time gates.
Larry PI have been to this location multiple times and the service is top notch!
Michael MMy experience so far with UHaul has been exemplary!
Rachelle RStraightforward rental! The gentleman who helped me was top-notch for sure!
Don GI use this facility a couple times a year. It's my favorite.
Jeffrey DGreat guy, he was very friendly and informative
Kelly KThe staff are always helpful and kind. Thank you.
STEPHANIE MThe guy that runs this place is very knowledgeable. He has given me some great help in recommending the best trailer for what I am hauling. Wouldn't use any other uhaul place. Both the guys that work here are great to work with.
Christopher BGet your website working. That'd be 👍
stuart hI rented one way and it was clear that I wanted to leave it in Fall City, which is where I live, they sent me to Northbend to leave it, I paid too much money, it is a total disappointment, not recommended and I will not use them again.
ROBERTO AFriendly staff!
Y'Kela SGreat customer service! Art was very helpful and answered all of my questions and concerns. I would absolutely recommend this location!
ERICA NJay is always great. I rent from him every year.
Randall SMy reasons for renting a truck were not pleasant, but my experience with the agent was. Gracias.
STEPHANIE MThank you very much for the quick rental. Easy transaction.
JAY TRenter did not rent me the correct trailer. He did not listen to me when I showed him on my phone my reservation. I tried to be patient. He asked me if I rented a 5 x 9 for 2 days. I said no, I rented a 5 x 8 for one day. He proceeded to rent me the 5 x 9 and told me a I would receive a text confirmation at that time. I did not receive a confirmation. He changed the reservation to one day. We went out hooked up the trailer and I asked him about the confirmation as I had still not received it. He said I should receive it any time. I left to run my errands, he called me 45 minutes later and told me I needed to bring the trailer back as he had rented me the wrong trailer and the person who had reserved was coming to pick it up in a few hours. He told me he would not charge for the use of the trailer. I told him I would bring it back in two hours as I was almost to my destination. This all happened because he did not verify my reservation I showed him on my phone 3 times. So I bring back the trailer and have to go through the whole process of rerenting another trailer. He did not use my initial reservation. Instead he canceled the old one and manually enters the information so inhale to wait Then he charges me for it and again, it is not a 5 x 8 trailer it is a 5 x 9, which I did not want. Evidently my time is not important, nor the gas money I spent to bring the trailer that he incorrectly gave me because he would not listen. Won't be using them again.
TIMOTHY MExtraordinario servicio al cliente
CHRISTOPHER MThis is the only place I go when I need a UHaul. The gentleman who works there is kind and courteous, I'm extremely satisfied and would recommend.
Susan MTold me I was going to have to pay for a lot of excess mileage. I replied no problem, I was expecting that.
BENJAMIN MNot sure. Staff was both friendly and helpful.
LINNIE SThis was the best way for us to move our stuff. I recommend this way of moving for anyone who isn't up for pulling a trailer or driving a truck. Cost effective also!
NANCY DThe older gentleman who checked me out had a very combative "you don't like it, you can leave " attitude. He was unwilling to answer basic technical and safety information about the trailer, or communicate in a professional way. When you walk in the office is a complete mess and smells of mildew and mold. Overall it is a very unprofessional operation. On a positive note, the man who helped when I dropped off the trailer was very helpful, and an excellent spotter for backing up the trailer.
IAN FThis location needs to do anything. Simply because they do everything! ¡Gracias!
CORY NVehicle ready when promised Quick processing Will continue to do business here
Kenneth LGreat service! Would DEFINITELY recommend!!!
Barbara BThe person who helped us was friendly and helpful. We had no problems and the service was excellent.
STEVEN JI feel like the building could use a little love but the customer service was excellent and the employees were very friendly.
Gregg RWe appreciated the quick check out, being able to drop off before the Buckley center was open, with the assistance of a uhaul rep on the phone!
DARIN MI did not utilize the facility.
tyler w | ReservationWould def use again
Gwen S | Overall Experienceno comment
JOHN D | Overall ExperienceGreat storage experience
Trisha H | Overall ExperienceJay was very helpful and responsive to all my questions. He is very experienced at this business. I couldn't have had better service. Thanks Jay
john h | Overall Experience