Was kind of weird that there's no trash dumpsters on site. Price was good , very clean.Roger K. | Overall Experience
Customer Reviews for Bta Self Storage Royse City
(Distribuidor de U-Haul del vecindario)
Royse City, TX 75189
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 1 p. m.
- Mié.: cerrado
- Jue. - sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
GraciasRobert H. | Overall Experience
Went in on a Saturaday the young girl that wirked there mentioned several times what she wouldnt do. She also stated that was leasing out the unit that I had reserved in advance. Not very personalable dry nit sure of herself.Danna D. | Overall Experience
I avoid making recommendations for any products or services as a course of habit.Billy M. | Overall Experience
The staff at BTA are always friendly, accommodating and professional. If you need something they take of it right away. I'm very impressed with BTA and their customer service. Something that's hard to find these days.Gordon V. | Overall Experience
Great service, from desk lady was very nice and helpfulElba T. | Overall Experience
I rented a storage unit from this facility for nine months. After paying my rent, I was informed that I still owed $10.00. I was informed that there was a rate increase that I was sent a email about two months prior. I never received any type of communication that there was going to be a rate increase. Had I received such a notice it been notified, I would not of had a problem. I was also informed that I would now have to pay a late fee of $10.00 in addition to my $10.00 increase. I questioned why I should have to pay a late fee on a rate increase that I was not aware of. I was told by the extremely rude "District Manager" that they sent out notices via email two months prior. Mind you, I had spoken to the staff on a few occasions during this timeframe and not one person informed me or even mentioned the rate increase to me until after I paid my rent for that month and then they locked me out for not paying the additional $10.00 and the $10.00 late fee. I asked to speak to the Owner and the "District Manager" told me that she would not give me the Owners contact information. After a Google search, I found out that the "District Manager" had the same last name as the Owner. I contacted another location and asked if I wanted to leave a message for the Owner to call me if they were responsive. I was assured that they would get the message and that yes, they were very responsive. I never heard another word. I will never do business with this business again nor will I ever refer or recommend their facilities to anyone. Please note that it wasn't the $10.00/month increase that was the problem, it was the manner in which it was handled and the lack of Customer care. This past year was hard enough without companies like this treating their Customers so poorly.Carey B. | Overall Experience
El cliente no dejó un comentario.Charles H. | Overall Experience
Just did not like having to buy their special lock when I already had a perfectly good padlock.Larry N. | Overall Experience
El cliente no dejó un comentario.DALTON I.
El cliente no dejó un comentario.JEFFERY F.
El cliente no dejó un comentario.Kathi A.
Flooding damaged my unit's contents and when reported to the management, they just blew me off. Would never rent from BTA again.Ginger W. | Overall Experience
The truck was overall clean but not sure how it happened, there was bird poop on the steering wheel of the vehicle.Kamilla B.
El cliente no dejó un comentario.Alejandra F.
However , I did rent a U-Haul from the DTA storage in Royce city I paid for two days but only made it for one she said that there would be a credit to my account but I have not seen that yetBecky A. | Overall Experience
Storing our things here after our move from Colorado has been a very positive experience. Staff is always kind and very helpful. Always felt that our things were very secure. Would rent here again!Timi E. | Overall Experience
El cliente no dejó un comentario.KYLE L.
I always call location because UHAUL website to make reservations in not user friendly. It also takes longer to reserve a truck than just picking up the phone and talking to a human.Paul P.
El cliente no dejó un comentario.K J.
Really great customer service. I really enjoyed how easy everything was to get started. The employee that serviced us really simplified a difficult move.Joshua S.
The lady at BTA made the uhaul and atorage experience smooth and easy. She helped me load my rental dollys and covers and explained everything so it was so simple If you could clone her that would be great!Melinda M.
El cliente no dejó un comentario.paul P.
El cliente no dejó un comentario.RICHARD H.
Make sure the location has all the equipment that is being rented. I had to drive about 30 minutes out of my way to the next location to pick up the rest of the equipment I rented.Zachary K.
El cliente no dejó un comentario.Johnny M.
El cliente no dejó un comentario.Thecia D.
The drop off location and the employee were both great!Brandon K.
El cliente no dejó un comentario.TODD A.
El cliente no dejó un comentario.Dawn J.
We professional and friendly. Equipment as ready to go. Supplies for moving we're also available and easy to use. Overall experience Excellent!!!!Rene A.
Since I had to wait and hour just to pick up my U-Haul I refused to refill the tank to where it was at. I only drove about 50 miles so it wasn't much but my refill charge was $12. I hate being petty but it's bull shit that on the day I made my reservation your systems where down and I had to rush my move and alter plans all within a small window of time that I had to work with. I should be getting a fucking discount for what my time is worth, it sure as shit isn't $12/ hr but I'm willing to calm down on this matter if you reimburse that fuel charge. You made a stressful day worse because of your system problems. If I don't receive an email or phone call regarding this issue promptly, I with be calling customer service with full rage, and they don't deserve to have to deal with it. GraciasEvan C.
El cliente no dejó un comentario.ALVIN L.
The lady who helped me at this location was much more accomodating However i was told i had to go pick up the uhaul and deliver it back to the orginal location Which i had communicated with the orginal location i intended to do, have message to prove the exchange, wasted a whole lunch break driving out there only to find out they had already charged my car for all the overages and did not communicate between locations so not only did i waste a trip, I wasted my time and gas when all it would have taken was a phone callMelinda M.
Your staff was very helpful and patient. Excellent service!sara M.
I dropped off after hours and therefore had no interaction.Melanie P.
Computers down. Lady very nice. But waiting for phone calls to occur because comps down while my neighbors waited in the car. Held hostage.. a second time. Should drop and go be faster. They need a way to assist customers without wasting time when comps down.Judith J.
Helpful service tech, caring.ROBERT G.
El cliente no dejó un comentario.Rogers L.
The lady was very helpful and positive. Would definitely use this location again.Christine G.
El cliente no dejó un comentario.Morgan M.
The representative was very friendly and helpful. It was a very easy transaction.Steve H.
El cliente no dejó un comentario.Richard F.
El cliente no dejó un comentario.Anthony D.
El cliente no dejó un comentario.Molly K.
Nice being able to drop it off after hours.Laura R.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.TERRY T.
Fast and convenient. Great service, no issuesJames C.
El cliente no dejó un comentario.KEVIN R.
Great service !nathan R.
Brake lights did not work and found that out in a freeway traffic jam with a truck driver screaming at me to get off the road with the unsafe truck I was driving. I then used my emergency flashers every time I stopped because they did work which seemed strange to me. I thought the emergency flashers were the same light as the brake light. When I dropped truck off they were going to repair them. BDAVID J.
El cliente no dejó un comentario.Steve B.
This was a fantastic experience. The lady I dealt with could not have done any more to make it the easiest and smoothest transaction. I highly recommend her to everyone.JAMES AND KRISTI H.
El cliente no dejó un comentario.HOLLY V.
El cliente no dejó un comentario.WILLIAM H.
There is nothing to improve at this location. Julie was very helpful and pleasant to work with. The inside was clean and ready for Halloween! We will do business in the future. Thank you Julie!RICK M.
El cliente no dejó un comentario.DANNY D.
El cliente no dejó un comentario.WALTER L.
El cliente no dejó un comentario.MICHAEL S.
Great experience, helped me understand the equipment and process. Will definitely choose this location again!Thomas M.
El cliente no dejó un comentario.Charlotte B.
Not a lot of room for improvement. Julie is the most helpful person that I have had the pleasure of speaking/interacting with in a business setting!JARED W.
El cliente no dejó un comentario.NICOLE W.
El cliente no dejó un comentario.ROBERT S.
Went for preinspection. Lady never physically went out to make sure my truck had proper wiring or ball hitch. When we hitched up trailer, took several attempts to get trailer hooked up. When we tried putting car on the transport the hitch popped off causing damage to my truck.cathy J.
I reserved a trailer, and it was not there when I arrived. I had to go to a different location to get a trailer. I found all this out after waiting in line for 30 minutes. What a hassle.MARK G.
Julie was great to work with.She is a real asset to the company.Kyle M.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.MELBA D.
Staff very friendly , helpful they went above and beyond what was expected. GraciasNoel S.
El cliente no dejó un comentario.CLARA W.
DEBRA WAS AWESOME AS WELL AS THE REST OF THE UHAUL REPRESENTATIVES THAT HELPED WITH THIS MOVE. KEEP UP THE EXCELLENT CUSTOMER SERVICE FOLKS!LISA R.
Coffee?J D P.
El cliente no dejó un comentario.DANIEL K.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.RICHARD N.
They were very kind and easy to work with! Thank You.MICHELLE Y.
The truck was not customer ready. Saturday was a bad weather day. The doors were covered with ice. The only staff onsite was the desk clerk. When asked where the maintenance man was at - we were told he was elsewhere. We had to poor water on the doors to get the ice off. No gloves were offered to my son. His hands were blood red instantly. The truck would not start. The desk clerk did not know where the battery was located. We had to use jumper cables ourselves to ge it started. We had to jump the truck off several times throughout the move causing us a half day of down time. This situation was not the fault of the desk clerk. These issues are the responsibility of the management of this facility. Very bad service!RHONDA K.
El cliente no dejó un comentario.DANNY D.
The rep, Alexander, was very courteous and helpful.CYNTHIA J.
Guy that helped me at this location was excellent. Exceptional customer service which I found to be at a much higher level than I would expect from a truck rental company.COREY S.
I feel that I should have been offered a reduction for the rental due to the break down.T BRANDY C.
Right rear turn signal light did not work on my trailer, everything else was excellent. Have used them in past as well, will use them again in October for another move.BOB A.
El cliente no dejó un comentario.ROBERT N.
El cliente no dejó un comentario.EDDIE A. B.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.DONNA P.
El cliente no dejó un comentario.DENNIS L.
El cliente no dejó un comentario.LEO R.
El cliente no dejó un comentario.DONALD V.
Uhaul agent was very friendly and helpful.misty G.
Friendly personel, easy transaction. Excellent service at both locations. This was my first time experience with U- Haul and if I ever need to move again, I will remember the positive and easy service I received from this company. GraciasKELSEY S.
The best Uhaul sight and location that I have ever used.WANDA M.
I had to hook and unhook the trailerCHRISTINE S.
El cliente no dejó un comentario.TIMOTHY W.
El cliente no dejó un comentario.GERALD M.
El cliente no dejó un comentario.PATRICK O.
The lady was very friendly and the area made it easy to return the trailerJAMES K.
Make sure there is 1/4 tank of gas before the truck leaves the lot, (rather than 1/8).REBECCA B.
From what the representative told me they had three other locations in the area and I had to go to the furthest one out of town. That was an inconvenience for me when I could have gone right down the street if they would have transferred the trailer to the other location.