Customer Reviews for Browns Auto & Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

I used the after hour drop box. Very easy and convenient. This is my second time using Browns. The first time I called to make sure they got my truck return and very pleasant and friendly on the phone.

Rating:

5.0

Overall the experience with them was great but the experiemce with U haul as a company poor as hell.

Rating:

5.0

Trailer would be nice. Tow dolly worked great.

Rating:

3.0

Uhaul we originally rented had a dead battery I'm guessing from poor maintenance.

Rating:

2.0

Never got a call the day before with is what your ruules are. They moved my pickup location 45 mins away in a email the day before pickup. The new pickup place couldnt log in to check me in which I did myself online, then they repeated the whole process i did online,they said thats how it works. The trailer turn signal and brake light didnt work, and they did have the part to fix it, so i was offered to find another location, or take it as is, and i could call anothetr place on the way to florida from illinois and swap it out, or roll the dice a drive with it to florida and hope to not get pulled over. Not very good for a company thats been doing this for a real long time.

Rating:

3.0

We decided to do the online pickup, I will say first the young lady who helped me over the phone was wonderful! It took us over an HOUR to do the online pickup. The Uhaul site and app are not user friendly at all. Zero stars on that one. I will say though you have some very good customer service representatives. That was the only pleasant part regarding the entire online pickup. If we ever decide to use Uhaul in the future it will be at a place where you can check in with an actual person. It put our one day we had available to move behind and we had help lined up who ended up leaving because they had other obligations. We were very disappointed and I myself was very frustrated with the online check in, it should not have been that difficult. 😕

Rating:

5.0

Super smooth drop off.

Rating:

5.0

Thanks

Rating:

1.0

well the location that i was suppose to pick up my trailer at DID NOT HAVE ONE. So I had to travel 2 1/2 hrs out of the way to get one, NOT HAPPY

Rating:

4.0

n/a

Rating:

3.0

Make sure the representatives call ahead of time if something comes up and not wait until the last second.

Rating:

1.0

No assistance with hookup or drop off…fortunately I had friends to assist with the lifting of the trailer which was frozen to the ground and a floor jack to disconnect from my truck..not renting from an isolated location again…..

Rating:

4.0

Like working with JR the owner.

Rating:

5.0

I really wish the box trucks had cruise control.

Rating:

1.0

The key was not in the right location. If there had not been an employee there, I would not have been able to even rent the truck. The employee was friendly, but other than getting the key and a couple of answers about the truck, he was not very helpful in the pick-up process. I ordered pads and a dolly and neither of them were put on the truck. I had to find them at different location.

Rating:

5.0

Very kind and helpful

Rating:

5.0

Location was excellent. Uhauls scheduling website was terrible.

Rating:

3.0

I wanted to drop off when someone was there. Not as convenient as I had hoped.

Rating:

1.0

While the truck fulfilled my hauling needs, I am very disappointed in this facility. Took 45 minutes to complete the rental which put my entire schedule for the day behind. The gas tank was NOT full when I received the truck so it cost ME $50.00 to fill it when I returned the truck since every other rental I have done requested to fill the tank when I was finished. This was not what I received.. I will NOT use this facility again. Not happy.

Rating:

5.0

The man who rented the trailer to me was wonderful. He was very helpful to me and was very knowledgeable. He explained anything I needed to know about the trailer. He was very nice and respectful.

Rating:

5.0

Couldn’t have asked for a more polite and helpful representative at your UHaul location here. I’m sure that helping an old lady hook up a trailer wasn’t the highlight of his weekend but I absolutely left the business smiling and appreciating his positive attitude and friendly conversations! Thank-you.

Rating:

5.0

All good everything works great at this facility

Rating:

5.0

The online drop off is complex asking for photos all at once may ease your customer experience. Overall this place was more than helpful as they jumped my vehicle that died when dropping off our uhaul.

Rating:

1.0

Totally filthy! Arrived at 10am, 1 customer was in the office. Took 40 minutes to complete that transaction. No acknowledgement that we waited that long. Was then told they had no truck! 15 minutes later, husband told her to refresh screen! Again, no apology for delay!! Was then given wrong keys, when asked where truck was, she did not know and told us to go look for it!! During all this, I have a crew waiting at home.

Rating:

2.0

I would suggest not changing someone's reservation. I had a confirmed reservation for a 26 foot truck and when I went to pick it up someone at uhaul changed it to a 20 footer. So I had to make 2 trips instead of 1 which is no big deal other than my company had to eat the expense of the second trip because we deal with insurance companies a d when they see we hauled everything out with a 26 footer in 1 trip and then took everything back in a 20 footer in 2 trips they will only pay for the same thing. Thankfully JR was as able to get me a discounted rate so the loss wasn't to bad. I was just very disappointed. I have used uhaul quite frequently and not had a problem til this time.

Rating:

5.0

Very friendly and great service. I appreciate the help!

Rating:

2.0

The Uhaul 24 hour/share check in was arduous. No indication in the process to use the app instead of online. It took over an hour to wait for customer service to answer and then walk through the process. Once I was informed to download the app it went better. However, it is necessary to communicate up front and often that the app is the preferred method. I will be looking for other vendors in the future.

Rating:

4.0

Great guys..Easy to get to..

Rating:

5.0

There is nothing more that I coukd ask for.

Rating:

5.0

Excellent mechanic..I'm taking my car to him for service..

Rating:

5.0

The gentleman at the location was great. You are asking the wrong qustions. My overall experience was awful because the equipment was not at the pickup location i requested no line, no fault of either of the locations, and i didnt get my equipment until 7 hours after my scheduled time. I would give corporate a net approval rating of 0.

Rating:

3.0

Closed and dark location. Hard to find.

Rating:

2.0

Let customers pick up at Peoria

Rating:

5.0

Quick return service.

Rating:

5.0

JR was great to work with. Easy pickup and return. Thanks!

Rating:

1.0

You need to evaluate your representative. Very unprofessional. The truck cab was dirty, back door was hard to open and close. Handwritten on the receipt, which we left in truck, was "not responsible for water damage". This was not discussed with us prior to the rental.

Rating:

5.0

I wasn’t pleased that I had to drive to a location 1 hour from my city. Uhaul was kind enough to give me an extra 24 hours at no additional cost. Uhaul is very good at accommodating for an inconvenience.

Rating:

5.0

Because of the aforementioned problems during check-out, the check-in process was complicated. I returned the trailer a day early (afternoon Tuesday rather than morning Wednesday), but the agent was unable to complete the check-in process because my "one-day rental" record would not allow a change to the check in date. She offered to complete the check-in the following morning and call me to let me know it had work, which she did. However, because the record was a one-day rental for $75 (instead of 5 days at $15 each), the computer required her to charge me $20/day for each late day, totalling $100. I noticed this on my CC, and called her back. She said there was nothing she could do, and i would have to call the 800 number for assistance. I did that, and someone rather easily submitted a credit request ticket. The next workday I received a call saying the credit had been submitted; three days later I saw it on my CC. So I'm fine now. But this "simple five day rental" turned out to be quite difficult, caused by my needing a 4*8 trailer and not being willing to upgrade to a larger one.

Rating:

1.0

The person from Uhaul that called me was not friendly at all. She was actually very rude. I schedule to pick my truck up between 12-5 and when I called they said they rented my truck out for the afternoon and that it wouldn't be back until 5. I was was going to be there early afternoon and I had to wait. This was an extreme inconvenience as I booked the truck at a place in my home town but was told I had to drive an hour away to get my truck. I had to ask a friend to take time off of work to drive a two hour round trip when I could have walked to pick up on my own.

Rating:

2.0

Location difficult to locate. Apparently the business recently had moved. The location was changed from that requested, adding 20+ miles to pick up. The air conditioning did not function when picked up. U Haul offered to replace the truck, but had to drive to Lanark (40+ miles) to swap trucks and did not offer to drop one off at residence. Chose to purchase $35.00 A/C charging dispenser at auto store, which resolved the issue. Would suggest either maintaining the truck or selling it off. Did not receive a dolly at the pickup location but the drop off stated is was part of the contract, so expected one to be in the truck. Not sure how that happened, as I did not request one.

Rating:

4.0

Additional miles at n/c would be nice.

Rating:

1.0

Equipment was older car hauler. Guy renting it said people had refused it before. I had no choice, I needed it. Had a bad tire that ended up going flat and I had to off load vehicle and go back and get it.

Rating:

3.0

Seems their quite new at this ! Took alittle bit to get it figured out? I had an out of state license which seemed to be a problem ? It for the state I was driving the trailer to .

Rating:

1.0

I waited 2 hours and 20 minutes waiting for my vehicle. I was the 3rd customer at 10 o'clock. The shop is "dirty". It's a car repair shop with no place to sit. They operated the computer via a telephone "i-phone" and it kept going down. The attendant was very polite and apologetic account of the delay. Because of this delay I was almost two hours late for having the truck loaded in which I had to pay extra money to the individuals that were at the location to load the truck. I also had to additional drive an additional 40 with the truck as you had no truck available at Rock Falls, Sterling or Dixon, Illinois. I received no additional compensation for driving the truck the extra 40 miles or for the people that had to drive out of their way to pick up my car as they were at the location in Rock Falls waiting for me.