Customer Reviews for Brown Brothers Automotive
(U-Haul Neighborhood Dealer)

86 reviews

15140 Halsted St   Harvey, IL 60426

(708) 566-9054

Office Hours

  • Mon: Closed
  • Tue-Fri: 8:30 am–5 pm
  • Sat: 8:15 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(708) 566-9054

15140 Halsted St
Harvey, IL 60426

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 8:30 am–5 pm
  • Sat: 8:15 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

THOMAS JORDAN 
Rating:
1.0

Make sure that the drop off or pick up locations employees are trained the right way to make sure customers are not accused of stealing property or dropping off late

Brianna Williams 
Rating:
5.0

Customer did not leave a comment.

Latina Brown 
Rating:
5.0

Customer did not leave a comment.

HERMAN DAILEY 
Rating:
5.0

Customer did not leave a comment.

GEORGE JONES 
Rating:
5.0

Great customer service over at Brown’s

ROBERT MC CAMURY 
Rating:
5.0

Mr. Brown was very professional, nice and courteous.

LoDonna Fleming 
Rating:
1.0

Vernita needs to service customers with an Greet and smile instead of looking out the window pointing directions (very unprofessional) I had to say hello because she was looking mad, as she was reviewing the truck I stood at the end in the cold and snow fall never knowing she walked inside to service the next customer, U walked in and she said oh that was it! Now I'm lost like why didn't she tell me that! I said is everything ok and she said she didnt know but check my email. I said happy new year and walked away. Very mean person.

Kimberly French 
Rating:
5.0

Customer did not leave a comment.

Pamela Webb 
Rating:
5.0

Lorenzo was so sweet and polite. And I would rent from him again any day.

Michelle Jones 
Rating:
5.0

Customer did not leave a comment.

Fernando Benitez 
Rating:
4.0

Customer did not leave a comment.

Nathaniel Williams 
Rating:
5.0

Customer did not leave a comment.

Erica Early 
Rating:
5.0

The owner was very friendly and helpful

Michelle Coon 
Rating:
5.0

Customer did not leave a comment.

Luttrell Jones 
Rating:
5.0

The owner was pleasant and efficient. The equipment had one working headlight, but great on gas! Had truck in daytime hours, so did not need the headlight. Equipment was prepped and ready and charges were accurate.

Gail Jackson 
Rating:
4.0

The guy who owns the lance eas very polite and professional

Ebony Lyles 
Rating:
2.0

Clean up the area where U-Haul customers sign their contracts! It is filthy!! Have somebody from U-Haul actually go in there! That is the only way it will get cleaned!!

glenn gallagher 
Rating:
5.0

I place my rental online through U-Haul.com I received my confirmation email. I supposed to pick up at 453 Commerical Ave Calumet City, IL going by my confirmation. When, I got the location at 9am the lady proceed to tell me I did not have reservations. I pulled up my email to show her. She seem so unconcerned and could not help me. So looked in the system she tells me that my reservations was in Harvey, IL. I'm very disappointed with U-Haul. I would not recommend or use again. The loaction on Harvey was great. Very disappointed customer. You guys need to look into your online because it's sending people off. Very disappointed customers

Kellie Avery 
Rating:
1.0

You guys promised a 50.00 guareentee never received it reserved truck for 12 30 didnt get truck until 1 30

Ericka Bowens 
Rating:
1.0

I love to rent from U-Haul but this location is very unprofessional.

Arlene Watson Williams 
Rating:
4.0

Update the system for the brown brothers. Thank u

SHANTIECE CARTMAN 
Rating:
2.0

Poor customer service by browns auto the office was nasty along with area

Iesha Allen 
Rating:
4.0

Customer did not leave a comment.

romanius Newton 
Rating:
3.0

Customer did not leave a comment.

Clarence Relinski 
Rating:
3.0

Customer did not leave a comment.

Ebony Allen 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA TURNER 
Rating:
1.0

This entire experience has been absolutely horrific. I was charged more than I was quoted, delayed hours regarding my pick-up. I was promised a customer service manager would contact within 3-5 business days - It has been almost 2 weeks and haven't heard from anyone. I am beyond pissed. I will never rent from U-Haul again.

isaiah butler 
Rating:
4.0

none.

matthew harvey 
Rating:
4.0

Customer did not leave a comment.

Dominique Holmes 
Rating:
1.0

Place is a dump & parking is inadequate.

Josh Reuter 
Rating:
3.0

I was a little upset at the rates charged. I only needed the truck for one day as a one way and there are no options to pay less one way for one day. I think that policy should be changed. I drove 122 miles and dropped the truck off the same day, I shouldn't have been charged for 2 days. Also, I still cannot get a break down of my charges, instead it's a flat rate. This is not a fair method of charging customers.

DULCIE GENTLE 
Rating:
5.0

Customer did not leave a comment.

TALAINIA WILLIAMS 
Rating:
1.0

The person I had to deal with didn't mnow what she was doing, the DSL was disconnected after she started doing my application and didn't know what happen. 2 credit cards wouldn't go through. I paid extra money at the ATM to paid in cash after I was asked too do so, that still wouldn't go through. The lady called someone else and they were able to do my contract after 1 1/2 hrs and inconvenienced with having to go to an ATM and pay extea fees for not using my own bank. My reservation was for 11:00 am I arrived at 10:20 am and didn't get the van until 11:56 am which made me 1hr late for an appointment which was the reason I needed the van.

Marilyn Bedgood 
Rating:
5.0

Efficient courteous service. Much appreciated.

DOROTHY JACKSON 
Rating:
5.0

Customer did not leave a comment.

Shaunti Brooks 
Rating:
5.0

very good people, very good

ulysses jackson 
Rating:
3.0

Make sure an attendant is available to check truck out. I had to sit and wait in my car for about 30 minutes for the attendant to return from an errand.

Abidemi Ogunjimi 
Rating:
5.0

Excellent service from Brown Brothers Repair Auto

Alysia White Bennett 
Rating:
4.0

Customer did not leave a comment.

TERESA BROWN 
Rating:
5.0

Excellent customer service

KATINKA JONES 
Rating:
1.0

Credit my account $150 - I did not receive the location or pick up time as agreed my last 3 rentals in 30 days. My last 2 before this one - took me 2 states to pickup and 2 states to return. That made Chase thouhrvit was fault and I had to call them when attempting to refuel the truck and pay the bill. It was such a horrible experience and the $50 you credited was not sufficient. Very unsatisfied customer

DIANNE BURGESS 
Rating:
1.0

Too small and dirty and busy as a car shop.

valarie cambric 
Rating:
5.0

Customer did not leave a comment.

Preston Wood 
Rating:
5.0

Courteous, considerate. Hooked up the trailer for me and made sure it was all operating properly with brake lights, demonstrating they were concerned with my safety.

jorge guerreiro 
Rating:
4.0

Bad neighborhood, okay shop.

Nick Shelton 
Rating:
2.0

Brown Brothers is an auto repair shop primarily. Did not have the 6-4 pin connector device (I was able to obtain from a auto parts store about 1/2 mile away). No other supplies available that I could see. Manager was friendly. Trailer was clean.

Glenn Martin 
Rating:
3.0

Customer did not leave a comment.

Rubin Chen 
Rating:
5.0

My experience was pleasant. The staff was curteous and professional.

Maggie Meeks 
Rating:
1.0

I stay for more than two hours to have the rental done ... Also the was so mean and not professional. That was the worst experience with u haul

KHALED ABUMANSOUR 
Rating:
5.0

Customer did not leave a comment.

Barbara Wilkerson 
Rating:
4.0

Customer did not leave a comment.

PAUL FULLER 
Rating:
3.0

Customer did not leave a comment.

MARK GREEN 
Rating:
2.0

Customer did not leave a comment.

MICHELLE HATCHER 
Rating:
4.0

Customer did not leave a comment.

JOEL WATSON 
Rating:
3.0

Rental was great but I had to drive to another location to get a Dolly that I order online and when I got there they said they didn't have one.

WILLIAM HARMON 
Rating:
5.0

Customer did not leave a comment.

jouhan sawe 
Rating:
2.0

Customer did not leave a comment.

Djuana Harvey 
Rating:
5.0

Keep doing what you're doing, keep sending out clean well maintained trucks and definitely have that Friendly staff handling your customers. Yes I will and already have recommended this location to my family and friends. Thank you. Claude Fields II

CLAUDE FIELDS 
Rating:
3.0

Customer did not leave a comment.

LATOYA JENKINS 
Rating:
3.0

Need Signing

lamark henderson 
Rating:
5.0

Very professional and quick service!

LATOYA EDWARDS 
Rating:
5.0

Staff was friendly and helpful.

TUNISHA COSBY 
Rating:
3.0

Customer did not leave a comment.

Brian Anderson 
Rating:
5.0

Very helpful, down to earth and funny staff

KANYADA HUDSON 
Rating:
1.0

Over priced!

mark mcginnis 
Rating:
3.0

Customer did not leave a comment.

ALBERTA HILL 
Rating:
3.0

Our original location was no longer affiliated with you. We pulled up and the guy came out yelling, that we couldn't leave the truck there. Thats after we called the 1-800 number to confirm the drop off location. We had to call the 1-800 number again and find a new drop off location. That's after a long exhausting day of moving, not to mention that we were being charged by the mile and for gas. Not happy with the return!

SHAINA ALEGRIA 
Rating:
1.0

All information should be communicated prior to rental. I did not get my receipt/contract until 2 days after I returned the truck. I am pissed with the service and the fact that I had to pay $70 for gas when it was never explained to me what the procedure/requirements were. I will use budget next time.

THERESA KING 
Rating:
5.0

Customer did not leave a comment.

Andrea Burnam 
Rating:
3.0

This site was very helpful but they did not do an inspection walk through.

Charlotte Coats 
Rating:
3.0

Very Accomodating. Pleasant experience overall.

CARA JOHNSON 
Rating:
3.0

Customer did not leave a comment.

Carol Patterson 
Rating:
3.0

I put the gas in before I returned it and they say it wasn't at the right level, but I checked and the driver did and it was at the correct level. I don't think I should have to pay 45.00 for gas when i Put it in prior to returning it. Something isn't right, because two of us verified it.

DENISE BAILEY 
Rating:
5.0

You have met my expectations (which is hard 2 do) especially now days. Thank you

JEANETTE BROWN 
Rating:
1.0

They were trouble and they charger me to much and cheated me. I will not be going back to u haul again!

CHARLENE WILLIAMS 
Rating:
5.0

Everything was great!! The only thing was the smell in the truck, it was bad. But the truck was clean. So maybe put some air freshers in there? Other than that it was Great!!

BRIAN JACKSON 
Rating:
5.0

Customer did not leave a comment.

saundra chandler 
Rating:
4.0

The reason I would recommend them to a friend would be because of their customer service. They show a true desire to make sure the customer is taken care of. The larger U-Haul stores could learn from the small locations like Brown Brothers.Thanks to them for a job well done.

JOHN KIRK 
Rating:
3.0

The customer service was excellent.

Sharon Johnson 
Rating:
1.0

Clean the trucks prior to the use of the next customer. I received the truck and inside the truck were "weed bags" and cigar "blunt guts/ wrappers" in the ashtray. Make sure the brake lights aren't broken and are working properly.

SHAWNDRA ROBINSON 
Rating:
3.0

Customer did not leave a comment.

IRENE SMITH 
Rating:
2.0

My experience was not a good one with this agent. I called 2 days prior and was told that I could get rental @ 8:00am. When I arrive about 8:45am, I was told that the person that handles rentals would be there in 30 minutes. After coming back I was able to get rental and was told to bring rental back by 7:00pm. However, when we arrived at 6:24pm the owner was closing up and refused to open up again and told me to come back the following day (Saturday) to conclude our business. When I arrived on Saturday, again I was told that the person I needed was unavailable and would return in 30 min. When I returned , I was told that I was not due any money in return even though my receipt clearly states that I should. I will not recommend this particular agent to anyone. I feel that I was not treated in a fair way. Although the refund wasn't for a large amount, the customer service that I recieved was unacceptable.

DeVera Jones 
Rating:
1.0

Exactly have U Haul, failed reservation.

Braulio Magana 
Rating:
3.0

Customer did not leave a comment.

DONNA WHEELER STEPHENS 
Rating:
2.0

Customer did not leave a comment.

GARRICK BROWN 
No reviews have been submitted for this location.

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