Customer Reviews for Brown Bridge Automotive
(U-Haul Neighborhood Dealer)

154 reviews

11507 Brown Bridge Rd   Covington, GA 30016

(770) 786-8816

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(770) 786-8816

11507 Brown Bridge Rd
Covington, GA 30016

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck was dirty

TAMEKA M. 
Rating:
5.0

Customer did not leave a comment.

ALETTRIC F. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

trailer was dirty inside. made no offer to clean it out, gave me a hard time about hooking it up to my truck.

SALLY C. 
Rating:
5.0

Customer service and trucks always clean and ready to go

FIELDING C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA A. 
Rating:
5.0

The agent was pleasant, professional and insightful. She was thorough. I would highly recommend this location

LATOYA J. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE M. 
Rating:
5.0

Customer did not leave a comment.

BRANDIS B. 
Rating:
3.0

N/A

DARLENE S. 
Rating:
4.0

Customer did not leave a comment.

LEROY S. 
Rating:
5.0

Great people, very helpful

David C. 
Rating:
1.0

I feel like I was overcharged. I moved from Alabama in January I paid 345.00 with a deposit of $100.00 included I paid 151.00 when I got the truck and additional 273.00 when I returned it. I'm trying to see why it was high and I was in state. But I will never rent another one.

REGINA W. 
Rating:
3.0

Give grace period for burrow time. I scheduled to have it for 4 hours but there was traffic due to accident so I ended up have it for 6 hours

Tatyana S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Clean, Knowledgeable Professional Business

CALETHA M. 
Rating:
5.0

Very satisfied, no changes needed for Brownbridge location.

SYLVIA M. 
Rating:
3.0

Customer did not leave a comment.

RAFAEL H. 
Rating:
5.0

Very friend secretary and very helpful with the renting process

DAKIEYA S. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS G. 
Rating:
5.0

Customer did not leave a comment.

Benita B. 
Rating:
3.0

Spent 45min to an hour due to no internet service

JAMES P. 
Rating:
5.0

Well it was a very good experience with the drop location and use of the vehicle my issue occurred when I returned the truck it was during the gas crisis and couldn't find any gas for miles. I called the 1800 number talked to rep that reassured me that all would be taken care of. Upon receiving the bill the gas issue wasn't resolved and I still was charged for moving pads I didn't get. I called a rep again with the receipt and was told I needed to await a call from a district manager?... If the customer service representative is the only contact with customers she or he should be able to adjust bills and accommodate clients. Not send them to 2 more people I didn't get the call from another manager but did get a accurate bill and will continue using u-haul for all my needs. I also would like to start a corporate account if possible. Thank you.

Fielding C. 
Rating:
5.0

Customer did not leave a comment.

Kevan P. 
Rating:
5.0

The instructions of what to do with the truck/keys was plainly stated. The parking lot was clean and in order. Thank you for a wonderful experience!

JERRIE M. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN B. 
Rating:
3.0

Customer did not leave a comment.

ASHLIE M. 
Rating:
4.0

Customer did not leave a comment.

Rodrick S. 
Rating:
5.0

Great location. Everything was in order and ready to go when I arrived at my scheduled time. Verified my information, hooked up to trailer and was on the road.

MICHAEL H. 
Rating:
1.0

Brakes squeaky wheels out of alignment. 1/4 tank worth of gas. Instructions to get keys were incorrect. Because of that I had to pay movers for extra time.too many wrong things to recall?just horrible!!

Alex A. 
Rating:
5.0

Good service

JEFFREY B. 
Rating:
5.0

Small issues with the retuned. We didn't see the return box behind the vehicle that block the garage. Tried to send phone location when we were at the drop off address, it was down. So I had to come back the next morning.

Estell G. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

This location is great for a drop off, but they don't stock all size vehicles. So must must call to verify what is available and return it back to them. I will use them again.....ðŸ'¯ðŸ'ðŸ˜Š

Yvonne M B. 
Rating:
5.0

Nothing everything was good and great customer service 👍

VERONICA W. 
Rating:
5.0

No comment

SAMUEL B. 
Rating:
5.0

The service was good. In and out with no problems. Very satisfied. Thank you.

RAPHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Rolando D. 
Rating:
5.0

They were very nice and made this easy

Laura T. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

None

RODRICK S. 
Rating:
5.0

Customer did not leave a comment.

HUBERT M. 
Rating:
5.0

Customer did not leave a comment.

Armani M. 
Rating:
5.0

Customer did not leave a comment.

ASHAUNI S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

Jimmy L. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
3.0

I had to drive 10 miles out of my way extra to pick up from this location. This was not the location that my original rental was done. I also was given a much larger truck that was made my move much more difficult.I was not happy with the size of the truck or the extra distance.

Debra K. 
Rating:
5.0

Customer did not leave a comment.

REGINALD R. 
Rating:
5.0

The handle to secure the trailer to the hitch ball was stuck and the trailer bounced off the hitch Cleaned the screw down kind to where the support fingers to latch the ball

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

nancy W. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE C. 
Rating:
5.0

Very friendly and helpful.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

BRANDIE C. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Only thing wrong , the charger for phone did not work.

Marjorie T. 
Rating:
5.0

Customer did not leave a comment.

Monica M. 
Rating:
5.0

Customer did not leave a comment.

Lamithia R. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

sharonna M. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel B. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Tamika W. 
Rating:
5.0

Customer did not leave a comment.

Maria W. 
Rating:
2.0

Customer did not leave a comment.

Thotsani H. 
Rating:
5.0

Customer did not leave a comment.

jack T. 
Rating:
5.0

The people doing this are people who seem to understand us.

RICHARD G. 
Rating:
4.0

clean rentals and make needed repairs before renting to anyone.

Garland B. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Your App sucks wouldn't show my insurance paid for.

Craig D. 
Rating:
4.0

The only thing was that I had to fix one of the trailer lights, other than that I was pleased.

Richard W. 
Rating:
5.0

Night Drop Off is the only reason I chose Not Applicable for 'Was the personnel helpful?'

Kira F. 
Rating:
5.0

Customer did not leave a comment.

Willie M. 
Rating:
5.0

Explain invoice

RONNIE F. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

ligaya D. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

The checking in and out process was great. I appreciated that.

Elizabeth W. 
Rating:
1.0

Nothing it hard for them

Marquil F. 
Rating:
5.0

Customer did not leave a comment.

kim Y. 
Rating:
4.0

Customer did not leave a comment.

Arvette M. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer service was excellent.

PHYLLISIA H. 
Rating:
5.0

Customer did not leave a comment.

TERRI S. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
4.0

The pad lock on door was difficult to remove.

Dona C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Maureen A. 
Rating:
1.0

The Amount of fuel in the truck didn't match the papper I was given.

Rickey B. 
Rating:
5.0

Customer did not leave a comment.

Sara M. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

cindy B. 
Rating:
3.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Very friendly and professional. Really liked dealing with these folks. It was a longer drive than using the U-Haul down the street but worth the drive. I highly recommend this location to others.

Doug W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA G. 
No reviews have been submitted for this location.

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