The cargo van that I've used a couple times has a miss and needs attentionERWINLESLIE M.
Customer Reviews for Brook Road Mini Storage
(Distribuidor de U-Haul del vecindario)
Glen Allen, VA 23060
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: 12 p. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Best customer service in the area.JAMESA B.
The whole process and customer rep at this location was stellar.Victor P.
El cliente no dejó un comentario.SHANIQUA R.
Make sure you keep Marvin as an employee. He is very personable.PAUL B.
Great service.Keith H.
The online check-in process needs to be adjusted. I was not aware that since I did not have a Virginia license I would have to use other forms of Identification like my passport or a local bill, like my rent contract. The vehicle was not parked where the instructed said it would be. If I could have started the check-in process at home, I wouldn't have to be sitting in the sun trying to figure out what I'm doing because I could barely read my phone screen while sitting in the hot ass vehicle waiting for the approval. You should be able to complete the entire check in process at home until you are physically at the vehicle and ready to get the keys. Just my opinion.Dennis C. H.
El cliente no dejó un comentario.STANLEYCOLE T.
Great customer service!James O.
El cliente no dejó un comentario.ZETIALOVELY B.
The gentleman running the place was great!! The truck itself was an older version. No AC or radio but that is not what we needed it for. The engine did frighten me a bit. This truck may need to be retired soon.Madeline W.
I just wanted it noted that I actually dropped the 10' truck off before 7pm but my return invoice says it was 7:30pm. I tried to use the link to check my trunk in but it was not working.JENNIFER LYN C.
El cliente no dejó un comentario.Michael A.
Securing a truck and dolly at the same location was impossible. I took an Uber from Newport News to this location just so I could have a truck to move. This pick up location was nice and well kept but this was the worst Uhaul overall experience everJessica C.
El cliente no dejó un comentario.Lucy W.
Fix your rental system. The Uhaul system went down twice while I was there. It was terrible. The ONLY reason for my positive review is the great customer service I received from Marvin the manager.John T.
Nothing at this time.CHRISTINE S.
Great service, keep doing what you are doing.Jim B.
El cliente no dejó un comentario.Nigel B.
I am sure it's a busy time but driving 70+ miles to pick up a 20 ft uhaul is a bit crazy to me. I got to drop it off 5 minutes from my new home.jeremy F.
El cliente no dejó un comentario.RYANKEITH L.
Staff was excellent as was the vehicle. Very smooth process.William M.
Location was a little difficult to find and in a deserted area. Can't say for sure I would recommend.Rebecca S.
All was perfect. Thank you and please keep up the great work.Julia P.
El cliente no dejó un comentario.Richard F.
The truck was seriously in need of an alignment. It kept pulling to the right.Daniel M.
El cliente no dejó un comentario.Zamar D.
People great U-Haul does group or respect its customers We wasted 2 complete 1/2 days getting all the trucks and auto carrier Then they wanted to overcharge me at return Shame on you The public isn't your employee Hire some drivers and get your equipment to your clientPETE S.
El cliente no dejó un comentario.DARRYL M.
El cliente no dejó un comentario.CLaudia C.
El cliente no dejó un comentario.Cholette M.
Great customer service, super helpful and understanding. Marvin and Herbert somehow managed to make a moving day pleasant!!!Michael S.
Great service. Friendly staff.James O.
I had a wonderful experience, they were great to work with.Carolyn B.
Easy to do website and when I needed to call and change my reservation time, Walter (I think, I don't remember if that's right name), was extremely helpful.Tobin W.
Quick professional and easy to pick up abs return vehicle after hours Would use this location againSharon B.
The online option for renting was great. Being a Sunday rental without office hours this was my best option. It worked perfectly. Just need to be comfortable with a smart phone and using the website checkin process from your phone at the pickup location. Do your homework before using this option. No way my Dad (age 72) for example could have done this, but it was perfect for me.Richard L.
El cliente no dejó un comentario.Nathan C.
Nothing outstanding to report.john D.
Truck ready to dispatch...Marvin as usual provided courteous, prompt service...a pleasure renting at this facility...william G.
El cliente no dejó un comentario.Dorothy T.
El cliente no dejó un comentario.BRANDY S.
El cliente no dejó un comentario.Chernor B.
This was the best experience I've had yet. I felt well taken care of and really appreciate it. Super friendly and helpful. Definitely recommend!KYLIE K.
Everything was great, from staff to the equipment. I will be using this location on a regular basis.James B.
El cliente no dejó un comentario.kathleen D.
Great jobKareem B.
Agent didn't have much information when I asked questions I was directed to the 1800 number. Very frustrating. I don't blame the employee, managers should have their employees well informed.MARIA and Antoni L.
Advertised helpers guaranteed. We paid for two helpers that didn't show up, even after I verified the night before. UNSATISFACTORY! My wife and I had to load a 20 foot truck by ourselves. My wife is 62 and I am 75. When I called and spoke with a supervisor, she was very unsympathetic and unhelpful. She said to go online and find another. We will never use U-Haul again.john S.
We a great experience. The gentlemen that did our rental paperwork was extremely nic and proffesional.jonathan G.
Easy in and easy out. Very professional and customer service oriented.Stephen G.
El cliente no dejó un comentario.MIchele H.
El cliente no dejó un comentario.George C.
Thank you so much to Brook Rd. Staff. They were professional and objective on s such stressful and busy time for us moving. I'll certainly refer your store to anyone looking for an outstanding customer service. My son and I had a great moving. Telma SantosTelma S.
El cliente no dejó un comentario.Melissa J.
Nothing everything was great!Leta J.
El cliente no dejó un comentario.Jeff H.
El cliente no dejó un comentario.Theresa D.
Staff at the location was fantastic! I will return for them.LEWIS R.
El cliente no dejó un comentario.Lonnie G.
El cliente no dejó un comentario.Sebastian N.
The experience was wonderful. I could not have asked for better customer service. I will always look to rent from this location again.Theresa B.
El cliente no dejó un comentario.Amy S.
Location Manager was onsite and attentive as the truck had comeback overnight. It wasn't a available for pick Up on the app. He was already getting another truck checked in for me when I arrived. Rather than making me wait and use the app, he opened early and processed me in the office. He had a terrific attitude and a sincere interest in taking care of me. He demonstrated superior customer service.Gary D.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.David T.
Great people at this center!!David B.
El cliente no dejó un comentario.NICHELLE W.
Great service and perfect equipment.Gina G.
El cliente no dejó un comentario.Tanya B.
I am very sad with the service charge me twice ! Price lady at the office don't know what she doing charge me prices wrong i need it be fixed as soon is possibleJorge David E.
Very nice and professional folks at this location made this easy. thanksJEFF R.
I'm a return customer because of the great service I received from Marvin. Awesome job!Scott R.
El cliente no dejó un comentario.VALERIA L.
Staff very pleasantGary G.
El cliente no dejó un comentario.NICK W.
El cliente no dejó un comentario.Ronnita W.
El cliente no dejó un comentario.NICK M.
El cliente no dejó un comentario.TYRONE H.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.DENIS M.
Great work, Marvin!Scott R.
No issues - courteous service - easy pick up and returnRobert H.
The location was great and staffed with very friendly and helpful people. The UHaul app, on the other hand was a pain to work through. The reason I can say the employees are very friendly and helpful is because they gave me plenty of help to try and speed things up, but the app kept slowing me down. I may never use the app again.Chris M.
El cliente no dejó un comentario.Jonathan H.
El cliente no dejó un comentario.Mark T.
Visit was excellent! Very Pleasant atmosphere if ever needed would definitely consider returTINA N.
El cliente no dejó un comentario.Brett F.
Extraordinario servicio al clienteMieko T.
Service was greatEugene G.
Nothing it was perfect.Nigel B.
The staff was very friendly & helpful. I've always used UHaul and have never been disappointed in using the service and equipment. The rates are very reasonable too!MAUREEN I.
don't put me down for 1 day rental when I specifically asked for 4 days! And don't close up shop half hour early just because things are kinda slow :(MARCUS M.
El cliente no dejó un comentario.Khalia M.
This was the 2nd time this week I have rented a cargo Van and it was perfectly flawless couldn't expect anything better as an experience.Robert S.
El cliente no dejó un comentario.JUSTIN F.
El cliente no dejó un comentario.DAVID Q.
Great customer service from the gentleman at the front desk.DAVID Q.