Customer Reviews for Brook Road Mini Storage
(Distribuidor de U-Haul del vecindario)

212 comentarios

9001 Brook Rd   Glen Allen, VA 23060

(804) 413-9409

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 12 p. m. - 5 p. m.
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(804) 413-9409

9001 Brook Rd
Glen Allen, VA 23060

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 12 p. m. - 5 p. m.
Horario especial
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Customer service was great

kinya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

Very nice people!

Jane L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY C. 
Clasificación:
5.0

Excellent service! Excellent people! Excellent store. Best in the Richmond area!

ROBERT F. 
Clasificación:
5.0

Your representative was terrific. A couple of problems came up that could have become very upsetting and inconvenient. She handled them like a pro. The only thing she could not answer positively was when asked if a small van could be rented one way. It was a pleasure doing business with her.

Daniel M. 
Clasificación:
5.0

Staff was very pleasant, knowledgeable and very efficient.

STACY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne F. 
Clasificación:
5.0

The lady at the counter that helped me was excellent. What a great employee. She knew what she was doing and was extremely pleasant.

David C. 
Clasificación:
4.0

I'm not a fan of the new check in experience, but the clerk was friendly and it wasn't bad.

Ben S. 
Clasificación:
3.0

El cliente no dejó un comentario.

michelle F. 
Clasificación:
5.0

The kind woman working the front desk was extremely helpful and professional.

Thomas L. 
Clasificación:
3.0

U-Haul representatives were polite and very helpful.

Don T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

Marvin keeps this facility in exceptional condition and has great customer support.

James B. 
Clasificación:
5.0

Everything went very well. No issues. Customer service was. Excellent.

Donnie M. 
Clasificación:
3.0

Ordered furniture dollies but none were available when we picked up the truck. Can't move without dollies! Had to find another place to rent them

LISA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ericka L. 
Clasificación:
5.0

The best in customer service!!!! The manager met me outside before I even got out of the truck. He made dropping off the truck quick and painless. First class!!

DAVIDGUY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ephraim E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINAF N. 
Clasificación:
5.0

Office staff upon pickup and drop off was very professional and friendly. Very efficient. Highly recommend.

ELAINE TUCKER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Customer service is great very accommodating

MARK V D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SARAH ALEXIS S. 
Clasificación:
4.0

Adding cruise control would be nice

RICHARDM M. 
Clasificación:
5.0

Everything was great

Ashar A. 
Clasificación:
1.0

Do not ask for secondary identification via passport or lease when someone is checking in via mobile, after hours at 9p in 35 degree whether, on the side of a highway.

Ty M. 
Clasificación:
5.0

The problem was that my drop off location was incorrect it kept showing NJ drop off which was incorrect

CHANTAY H. 
Clasificación:
5.0

The only thing at this location is he doesn't take car trailers but he did take this one.

Deborah W. 
Clasificación:
5.0

Ms. Jefferson was certainly professional, and patient with me!

GWENDOLYN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randy S. 
Clasificación:
1.0

No employee there and it was 10 miles further than the site we agreed to BUT I WAS THEN CHARGED FOR EXTRA MILES!!!!

MICHAELF B. 
Clasificación:
5.0

Very professional, the experience was great. Explaining everything and answer all our questions. The Van was clean and fully gas. We are so very happy with the location and the management was the most polite and welcoming. We will certainly use again and tell anyone needs to rent a vehicle that use this location for best service. Gracias

EARL C. 
Clasificación:
5.0

Great customer service and great truck

NITIN S. 
Clasificación:
5.0

Marvin is always helpful and does a great job.

JAMES A B. 
Clasificación:
3.0

The computer system was down for 1 1/2 hours so it was incredibly frustrating to have to wait. Once again this was not a location that I had selected for pickup so wouldn't recommend it.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

leesha B. 
Clasificación:
5.0

This location was extremely helpful!

Wendy W. 
Clasificación:
5.0

Always great customer service

JAMESA B. 
Clasificación:
5.0

Exceptional customer service as always.

JAMESA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor P. 
Clasificación:
5.0

Uhaul is a great place to rent their vehicles & use for storage. Marvin was a big help in getting me the right truck to rent and took time to show me the unit for me to pick from. I felt safe being in the building alone.

TERESA R. 
Clasificación:
5.0

N/a

CEDRIC C. 
Clasificación:
5.0

Thank you! The manager, Marvin is amazing! Everything was clean and ready to go and the office area was well organized and tidy. Thanks for helping me with this move.

CAROLYN P. 
Clasificación:
5.0

Keep up the great customer service. Marvin is exceptional at his craft.

JAMESA B. 
Clasificación:
5.0

The cargo van that I've used a couple times has a miss and needs attention

ERWINLESLIE M. 
Clasificación:
5.0

Best customer service in the area.

JAMESA B. 
Clasificación:
5.0

The whole process and customer rep at this location was stellar.

Victor P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANIQUA R. 
Clasificación:
5.0

Make sure you keep Marvin as an employee. He is very personable.

PAUL B. 
Clasificación:
5.0

Great service.

Keith H. 
Clasificación:
1.0

The online check-in process needs to be adjusted. I was not aware that since I did not have a Virginia license I would have to use other forms of Identification like my passport or a local bill, like my rent contract. The vehicle was not parked where the instructed said it would be. If I could have started the check-in process at home, I wouldn't have to be sitting in the sun trying to figure out what I'm doing because I could barely read my phone screen while sitting in the hot ass vehicle waiting for the approval. You should be able to complete the entire check in process at home until you are physically at the vehicle and ready to get the keys. Just my opinion.

Dennis C. H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEYCOLE T. 
Clasificación:
5.0

Great customer service!

James O. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZETIALOVELY B. 
Clasificación:
4.0

The gentleman running the place was great!! The truck itself was an older version. No AC or radio but that is not what we needed it for. The engine did frighten me a bit. This truck may need to be retired soon.

Madeline W. 
Clasificación:
5.0

I just wanted it noted that I actually dropped the 10' truck off before 7pm but my return invoice says it was 7:30pm. I tried to use the link to check my trunk in but it was not working.

JENNIFER LYN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

Securing a truck and dolly at the same location was impossible. I took an Uber from Newport News to this location just so I could have a truck to move. This pick up location was nice and well kept but this was the worst Uhaul overall experience ever

Jessica C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lucy W. 
Clasificación:
5.0

Fix your rental system. The Uhaul system went down twice while I was there. It was terrible. The ONLY reason for my positive review is the great customer service I received from Marvin the manager.

John T. 
Clasificación:
5.0

Nothing at this time.

CHRISTINE S. 
Clasificación:
5.0

Great service, keep doing what you are doing.

Jim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nigel B. 
Clasificación:
5.0

I am sure it's a busy time but driving 70+ miles to pick up a 20 ft uhaul is a bit crazy to me. I got to drop it off 5 minutes from my new home.

jeremy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYANKEITH L. 
Clasificación:
5.0

Staff was excellent as was the vehicle. Very smooth process.

William M. 
Clasificación:
3.0

Location was a little difficult to find and in a deserted area. Can't say for sure I would recommend.

Rebecca S. 
Clasificación:
5.0

All was perfect. Thank you and please keep up the great work.

Julia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
3.0

The truck was seriously in need of an alignment. It kept pulling to the right.

Daniel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zamar D. 
Clasificación:
5.0

People great U-Haul does group or respect its customers We wasted 2 complete 1/2 days getting all the trucks and auto carrier Then they wanted to overcharge me at return Shame on you The public isn't your employee Hire some drivers and get your equipment to your client

PETE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRYL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLaudia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cholette M. 
Clasificación:
5.0

Great customer service, super helpful and understanding. Marvin and Herbert somehow managed to make a moving day pleasant!!!

Michael S. 
Clasificación:
5.0

Great service. Friendly staff.

James O. 
Clasificación:
5.0

I had a wonderful experience, they were great to work with.

Carolyn B. 
Clasificación:
4.0

Easy to do website and when I needed to call and change my reservation time, Walter (I think, I don't remember if that's right name), was extremely helpful.

Tobin W. 
Clasificación:
5.0

Quick professional and easy to pick up abs return vehicle after hours Would use this location again

Sharon B. 
Clasificación:
4.0

The online option for renting was great. Being a Sunday rental without office hours this was my best option. It worked perfectly. Just need to be comfortable with a smart phone and using the website checkin process from your phone at the pickup location. Do your homework before using this option. No way my Dad (age 72) for example could have done this, but it was perfect for me.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan C. 
Clasificación:
3.0

Nothing outstanding to report.

john D. 
Clasificación:
5.0

Truck ready to dispatch...Marvin as usual provided courteous, prompt service...a pleasure renting at this facility...

william G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chernor B. 
Clasificación:
5.0

This was the best experience I've had yet. I felt well taken care of and really appreciate it. Super friendly and helpful. Definitely recommend!

KYLIE K. 
Clasificación:
5.0

Everything was great, from staff to the equipment. I will be using this location on a regular basis.

James B. 
Clasificación:
3.0

El cliente no dejó un comentario.

kathleen D. 
Clasificación:
5.0

Great job

Kareem B. 
Clasificación:
3.0

Agent didn't have much information when I asked questions I was directed to the 1800 number. Very frustrating. I don't blame the employee, managers should have their employees well informed.

MARIA and Antoni L. 
Clasificación:
5.0

ND

KEITH O. 
No se han enviado comentarios para esta ubicación.

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