Comentarios del cliente para Brook Road Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Brook Road Mini Storage

Grado total:

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MAUREEN I. en

Grado:

The staff was very friendly & helpful. I've always used UHaul and have never been disappointed in using the service and equipment. The rates are very reasonable too!

MARCUS M. en

Grado:

don't put me down for 1 day rental when I specifically asked for 4 days! And don't close up shop half hour early just because things are kinda slow :(

Khalia M. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

This was the 2nd time this week I have rented a cargo Van and it was perfectly flawless couldn't expect anything better as an experience.

JUSTIN F. en

Grado:

El cliente no dejó un comentario.

DAVID Q. en

Grado:

El cliente no dejó un comentario.

DAVID Q. en

Grado:

Great customer service from the gentleman at the front desk.

Cassandra J. en

Grado:

Nothing! Manager was quick but friendly. In and out I know time.

ABDUL M. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

Nice agent checked me ou very quickly. Easy!

Donald R. en

Grado:

El cliente no dejó un comentario.

ELIZABETH D. en

Grado:

Staff was very friendly, efficient and knowledgable. Each page of the contract was explained as to the information and my responsibility. This was the easiest part of my move!

travis E. en

Grado:

El cliente no dejó un comentario.

EUGENE V. en

Grado:

El cliente no dejó un comentario.

ERIN W. en

Grado:

There was trash and loose change in the vehicle. The gas was also left at just over a quarter of a tank. I would expect a clean vehicle and a full tank if I am paying almost $100 for a rental for only two hours and 65 miles.

Joshua H. en

Grado:

Charged me for fees I should have never incurred. Said I rented from 8am from them which is untrue.

Deborah V. en

Grado:

El cliente no dejó un comentario.

ALLAN M. en

Grado:

Do not use the mobile pick-up option. It would be much faster and easier to just speak to a representative.

Chitai Y. en

Grado:

Check out is a bit slow at the busy opening time in the morning, but Herb added extra time to return, which is a plus.

donna C. en

Grado:

El cliente no dejó un comentario.

SANDY B. en

Grado:

Marvin was very nice and professional

Marios D. en

Grado:

El cliente no dejó un comentario.

Michael P. en

Grado:

The door on our truck was damaged. Not discovered until we were unable to close the door after we loaded it. Called roadside assistance after contacting UHaul and they couldn't fix it either. Took the doors off the cables to get it closed which meant we had to open and close without cables which was hard and potentially dangerous. Also spent 3 hours of a move day trying to get it fixed. After we complained, we did get a $50 credit.

Kristy T. en

Grado:

El cliente no dejó un comentario.

CHARLES C. en

Grado:

El cliente no dejó un comentario.

Alex L. en

Grado:

Marvin was amazing!! He helped me with the rental process, and we went above and beyond by finding a drop-off location for us. Thank you, Marvin

Kenneth G. en

Grado:

El cliente no dejó un comentario.

NATASHA M. en

Grado:

El cliente no dejó un comentario.

shandell S. en

Grado:

Everyone was sooo very nice to me and my husband, they were awesome.

Tyler M. en

Grado:

I’m not sure how the appointments are set up but I was supposed to pick up my truck at 12 pm and didn’t get it until 12:45ish...it was inconvenient that I had to wait and wasn’t offered another truck because I needed to move some stuff by a certain time. I didn’t receive a small reimbursement but I am dissatisfied with the service.

DAVID R. en

Grado:

Nothing I can think of. Marvin is an excellent representative of U-Haul. He was friendly, very knowledgeable, and efficient.

JAMES R. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

Windshield crack was not noted in an earlier inspection and when I returned vehicle I was accused of breaking windshield. I called location that I rented from and he basically told me it wasn't his problem and passed me off on a regional office. Terrible customer service. Also gas reading was not accurately recorded and I was informed that I returned the vehicle was returned with less gas then when rented, which required me to make another bunch of phone calls in order to avoid a refueling cost.

TIFFANY C. en

Grado:

Make sure staff at location is fully trained and know how to deliver the services . Of the times I’ve used Uhaul this occasion was by the far the worst experience with the company . Calling in to reserve was difficult and picking up took way longer than it should have and the onsite person could not explain the equipment substitution charge and did not explain the details of the fuel credit .

Claude L. en

Grado:

The assocate was rude and unprofessional. He is not properly trained to use the computer system. He could not complete the equipment pickup and dumped his frustrations on me. Furthermore he swiped my credit card twice which is kind of suspicious to me. My credit card is on file in my account. This is my first time at this location and was disappointed.

David B. en

Grado:

El cliente no dejó un comentario.

FARHAD Y. en

Grado:

The online pickup using the software was not a good experience. I had to get help for the pickup and now having issue with the billed amount. I would definitely use the store service for my next U-Haul rental.

Virginia T. en

Grado:

He act like he didn’t know what he was doing

Andrew H. en

Grado:

El cliente no dejó un comentario.

ERIC C. en

Grado:

Mrs. Staples was very nice and very efficient.. Very nice lady and very accommodating to my rental needs.

brian M. en

Grado:

I have helped friends/family move using Uhaul trucks before. So didn’t think twice about my wife’s thoughts on using them for us to move. Truck had trash in the back, no way to tie anything down as far as usable mounting points. Got charged $14 for the dolly that casually beat the hell out of the back while traveling down the interstate. Guy that rented us the truck seemed very surprised we needed to travel 100+ miles for our move. Considering we are 27 miles away from the rental office that we picked the truck up he thought it’d only be a 40 mile rental.... who uses a truck for 40 miles??? Needless to say I hope I never have to move again in the future and if so I’ll be taking my business somewhere else.

Gregory K. en

Grado:

N/A

LEE B. en

Grado:

The truck itself was serviceable and got the job done, however it was far from "broom swept" as requested. There was a lot of confusion amongst the lady that I originally reserved the truck with and the gentleman that was there when I arrived to pick the truck up.

Brendan L. en

Grado:

The back of the truck had not been swept out from the previous rental. The supplies I thought that I ordered on the website (and were listed in the online bill) did not make it to the location where I reserved the truck. Luckily the movers were able to get it done without costing more in labor. The guy at the store was very friendly and nice.

Kathleen P. en

Grado:

We returned our rental at 3 pm on Sunday instead of 10 am on Monday because we were done with it. The man working at the counter seemed annoyed that we were leaving it early. There were 2 open spots to park it. I asked him if there were any other drop offs between now and 10 am and then he said he could take it. He was much kinder to my husband.

KURT G. en

Grado:

Staff was great, helpful, friendly. Will use them again and recommend them.

Hampton A. en

Grado:

El cliente no dejó un comentario.

Thomas P. en

Grado:

Very helpful staff. Five stars!!!

Alexandru B. en

Grado:

El cliente no dejó un comentario.

Frank M. en

Grado:

El cliente no dejó un comentario.

Paula O. en

Grado:

El cliente no dejó un comentario.

Deidra K. en

Grado:

Ron and Gayle were friendly and efficient. Super helpful! Had a great experience!!!

Dominique H. en

Grado:

El cliente no dejó un comentario.

Joel G. en

Grado:

Our 15' was ready on time, spotlessly clean, and operation instructions were excellent. Gayle and Ron were especially helpful and patient with me. I'm 72 and needed some "hand holding".

HAROLYNN R. en

Grado:

Very courteous and that means a lot.

Deborah H. en

Grado:

El cliente no dejó un comentario.

Christian A. en

Grado:

El cliente no dejó un comentario.

JESSICA B. en

Grado:

Excellent customer service. I felt as though I was having a conversation with my parents!!! :)

Brian S. en

Grado:

The truck was older and has seen a lot of use. The sunvisor was broken and the steering was very loose. I think your truck need some major work to keep us safe.

Ed C. en

Grado:

When we went to pick up the truck, the dolly's and blankets were not there. We had to go to another location to pick them up which made us late. We were then told we would have to return the items to one location and the truck to another. Really not well organized.

Robin L. en

Grado:

I went by this location because I could not locate this location on uhaul.com. The office staff was wondering and help me out.

steve W. en

Grado:

El cliente no dejó un comentario.

Emily O. en

Grado:

El cliente no dejó un comentario.

SUSAN C. en

Grado:

The website needs work with regard to selecting locations for pick up. If the location selected is not available it should be immediately communicated allowing us to select another without the site selecting one that might not be convient for the customer.

dave G. en

Grado:

El cliente no dejó un comentario.

EDWARD D. en

Grado:

El cliente no dejó un comentario.

Dennis T. en

Grado:

this was the most organized and easiest move ever thanks to the U-Haul rep and Brook Road Mini Storage the receptionist was outstanding thank you

BROWN I. en

Grado:

It was 3:30pm when i called them. told them i was 20mins out. I got there at 5mins till 4pm. to find no one there. I called them back they told me they would be there in 10mins. they got there to help me 40mins later. there office was very nasty and look like a daycare. from 1 to 10 i give this place a -1 . just letting you guys know.