Comentarios del cliente para Broad Street West Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Broad Street West Mini Storage

Grado total:

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Peter H. en

Grado:

My reservation was originally for 4 hours, but the manager said that it's the same in-town rate for 24 hours, and she typically makes each customer's reservation for 24 hours. I really appreciated that. It gave me SOOO much more flexibility, and enabled me to get more done than I thought I could.

Peter H. en

Grado:

Harold means very well, but needs a little more training the U-Haul computer system. Some functions he could not do, so I had to call a neighboring office or 1-800. His office would not be open when I wanted to pick up, and the pick-up function was not enabled for the app to use.

Peter V. en

Grado:

Excellent and friendly service. I will definitely rent from them again.

Chimere R. en

Grado:

The young lady at the counter was amazing and very knowledgeable

Mark C. en

Grado:

Had to replace wiper blades right away as they were ‘chattering’ across the windshield. Cost to me: $20. Had to add air to all tires.

sharon W. en

Grado:

El cliente no dejó un comentario.

Angeline A. en

Grado:

The pick-up location/facility itself was great, however online check-in is not the best process; I lost 30 minutes on my rental due to having to wait for the online agent to approve/call references/etc, then had to take head shots, pictures, etc. UHaul likens online check-ins to skipping the line, but you might as well get in line - might have been faster.

Richard A. en

Grado:

El cliente no dejó un comentario.

Louis C. en

Grado:

El cliente no dejó un comentario.

Sharniece V. en

Grado:

El cliente no dejó un comentario.

julie D. en

Grado:

The service was wonderful in every way. I dealt with three different women who were all so courteous, considerate and knowledgeable. I felt very comfortable with their professional yet caring manner. My favorite place to rent from.

Hannah L. en

Grado:

The dolly I ordered and paid for was not in the truck.

Cary M. en

Grado:

Drop off was simple and easy, the associate was very professional and accommodating.

Sung Y. en

Grado:

El cliente no dejó un comentario.

JANIKA J. en

Grado:

Very respectful and very inviting. Great customer service experience.

Shawanna M T. en

Grado:

El cliente no dejó un comentario.

ALLAN M. en

Grado:

Do not use the mobile drop off option. It would be much faster and easier to just speak to a representative.

Diane D. en

Grado:

El cliente no dejó un comentario.

GREG G. en

Grado:

Marvin was great on check out. Kayla was excellent on check in. About as good a rental experience as it could be. Very helpful and easy to deal with.

Anthony L. en

Grado:

El cliente no dejó un comentario.

Chiquita J. en

Grado:

Wanda was so pleasant to work with. She handled the transaction efficiently and was kind in the process. A true pleasure.

Anthony L. en

Grado:

Easy online order; it's ready when picked up onsite Check in/out process quick.

Julie C. en

Grado:

El cliente no dejó un comentario.

Pedro F. en

Grado:

El cliente no dejó un comentario.

Elizabeth C. en

Grado:

El cliente no dejó un comentario.

David J. en

Grado:

Wanda did a great job helping me.

Kiran K. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

El cliente no dejó un comentario.

Alexandra C. en

Grado:

Keyla the UHaul Rep was super nice and helpful. People like her make it easy to go in and out of the facility. Even when I arrived right at closing, she was so friendly and checked me out. She deserves a raise.

Marie W. en

Grado:

The service representative (Kayla??) was so nice and very helpful. She explained how everything worked inside the van since I'd never driven one before. She was very knowledgeable and I told her if and when I rent again I hope she would be the one to take care of me.

Jennifer T. en

Grado:

El cliente no dejó un comentario.

Nick H. en

Grado:

This review is more directed toward Short Pump Simply Storage, although Broad Street West Mini Storage didn't seem to have their ducks in a row either. When I arrived at SPSS, the attendant had double booked the van I needed, even though I spoke with her the day prior when she called me assuming my reservation was on Friday, instead of Saturday. The attendant found another van for me at BSWMS, but when I arrived this attendant was also confused. All in all, not a great experience, as I made the reservation for 10am, but didn't get into the van until 11am. Probably would recommend going a different route before landing on these locations.

Nancy F. en

Grado:

Not a thing!

harold S. en

Grado:

El cliente no dejó un comentario.

MARION A. en

Grado:

the person who helped me was a pleasure to deal with.

Brittany G. en

Grado:

El cliente no dejó un comentario.

Ronald B. en

Grado:

Nothing. Service was excellent. I would definitely use them again.

Ed K. en

Grado:

Great service. Cargo van to due for. Ease of loading and unloading. Thanks, Wanda!

ROBIN F. en

Grado:

Have vehicles be non-smoking.

Joseph H. en

Grado:

El cliente no dejó un comentario.

Malik G. en

Grado:

The ladies at Broad Street West Mini Storage were AWESOME!!

Alan G. en

Grado:

Terrible rental experience. Reserved a 10 ft truck, 12 pads and one furniture dolly. Requested nearby U-Haul major facility didn't have a 10 ft truck so was sent to a distant location after several phone calls with U-Haul. Pickup location didn't have any furniture pads or a furniture dolly. Had to travel to several other locations and finally got the furniture pads but was unable to find a furniture dolly at any U-Haul location. Next time I rent I will try another company.

william W. en

Grado:

El cliente no dejó un comentario.

Susan H. en

Grado:

Welcoming and efficient

peter B. en

Grado:

El cliente no dejó un comentario.

DANIEL W. en

Grado:

El cliente no dejó un comentario.

Jurgen Z. en

Grado:

Uncorrect billing. Despite the fact I had returned the car on time I was charged extra $30.80 for insurance. At least that was what they told me. Several attempts to correct the billing failed. I have to dispute the unauthorized extra charge through my credit card company

Robin R. en

Grado:

El cliente no dejó un comentario.

Gabriela Z. en

Grado:

I pick up the truck at 10am and I returned after two days at 10:30 am. And they charge me another day for a half an hour.

Keith C. en

Grado:

Everyone was very friendly. I had a great experience with pick up and drop off.

Sheila R. en

Grado:

The 19.95 is a scam.

Kara L. en

Grado:

El cliente no dejó un comentario.

Jane M. en

Grado:

Superior customer service!

Mauricio A S. en

Grado:

I needed a couple of more hours and they allowed me to do so, I give 5 stars to this location

Ronny M. en

Grado:

Excellent customer service.. very friendly! Would definitely use that location again if needed

Pete M. en

Grado:

El cliente no dejó un comentario.

Michael N. en

Grado:

El cliente no dejó un comentario.

JOHN A. en

Grado:

El cliente no dejó un comentario.

CHRISTOPHER S. en

Grado:

El cliente no dejó un comentario.

Moniqueca S. en

Grado:

El cliente no dejó un comentario.

Amy D. en

Grado:

El cliente no dejó un comentario.

Kristell W. en

Grado:

The personnel was professional, considerate & welcoming. The truck was clean & ready to go when I arrived. Will definitely use this uhaul location again!

ARUNPRAKASH M. en

Grado:

El cliente no dejó un comentario.

Margaret D. en

Grado:

Quick, easy, friendly! Would definitely rent from here again.

christopher M. en

Grado:

New truck - very friendly service - I liked this place

KATHY Y. en

Grado:

The service was excellent. Agents were friendly and professional and the truck was great.

Alex K. en

Grado:

Didn't have the equipment I reserved online. Trash left over in the car from last customer. One of the staff made a bigoted remark about a departing customer's ethnicity.

keeran K. en

Grado:

El cliente no dejó un comentario.

Connie A. en

Grado:

Great service and friendly staff. We were in and out quickly for pickup. Drop off was just as easy. No issues whatsoever. The van was easy to drive and had very cold A/C. Overall a great experience. I will use this location again if I need to rent.

Julia D. en

Grado:

El cliente no dejó un comentario.

john P. en

Grado:

El cliente no dejó un comentario.

cleve B. en

Grado:

The representative did not tell me about the insurance charge. It was just billed to me without my knowledge. When I explained to her that she never told me about that insurance charge and I shouldn't be billed for it she said that there was nothing that she could do about it which is completely false.

Tamala T. en

Grado:

El cliente no dejó un comentario.

MIKE B. en

Grado:

It was a great experience

Lawrence H. en

Grado:

Wanda was very helpful, courteous, and informative; highly recommend.

christine W. en

Grado:

El cliente no dejó un comentario.

Carmen H. en

Grado:

Excellent service!

Wyatt N. en

Grado:

El cliente no dejó un comentario.

SYD C. en

Grado:

New equipment (truck) and friendly service!

James B. en

Grado:

I had planned to get the vehicle at 7 am by checking in with my cell phone. The website didnt work and I had to wait 2 hours for the office to open. The woman in the office was very nice and very helpful in getting my vehicle to me.

Julia B. en

Grado:

The key return box was not securely attached to the wall and fell off when I returned the key. It was repaced, but still very loose.

linda W. en

Grado:

Phone service was horrible except for Dave, I believe the gentleman's name was. On hold forever and no one knew how to change reservation to 24/7. They said online, but no way to do so online. Hung up on twice while on hold forever !!

Danny B. en

Grado:

The only problem was the dashboard vents were not delivering any air, but the weather was not too hot so not a big deal. Perhaps an interior function check would prevent this type of issue.

Nekia M. en

Grado:

El cliente no dejó un comentario.

Darko G. en

Grado:

El cliente no dejó un comentario.

John O. en

Grado:

El cliente no dejó un comentario.

Tralena W. en

Grado:

The pick up location was very cramped and hard to turn the truck around etc... very small

Ross B. en

Grado:

Very helpful staff and easy process

Diane T. en

Grado:

El cliente no dejó un comentario.

Sumit J. en

Grado:

I was really disappointment with the rates that was charged. The reception did not tell me about the per mile charged and neither it is mentioned clearly anywhere in the website. As a customer we see the price which is written in bold letters but its duty of renter company who should let customer know that 'we charge $1.29 / mile'. This was really surprising for me and would recommend people to ask if there are any hidden charges. I lost my money more then expected. Please refund at least 50% of it. Thank you. Hope you listen to the customer.

Adam K. en

Grado:

El cliente no dejó un comentario.

Lee C. en

Grado:

El cliente no dejó un comentario.

wally H. en

Grado:

El cliente no dejó un comentario.

Raymond D. en

Grado:

Excellent rental experience - Tom provided great customer service and was very attentive to my needs. A+ rating!!

Jean Joseph L. en

Grado:

El cliente no dejó un comentario.

Curry R. en

Grado:

El cliente no dejó un comentario.

Davis B. en

Grado:

I liked that the website was updated with plenty of selfserve options. Well done!

ASHLEY P. en

Grado:

Owner did not return my calls, charged me a dollar and didn't use my credit card ( I made an online reservation) and charged my employee the full amount (not what we requested). Great location, but owner needs to answer the phone and be more responsive.

Henry F. en

Grado:

El cliente no dejó un comentario.

HARRY C. en

Grado:

El cliente no dejó un comentario.