Customer Reviews for Broad Street West Mini Storage
(U-Haul Neighborhood Dealer)

356 comentarios

3950 Deep Rock Rd   Henrico, VA 23233

(804) 275-6033

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 12 p. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 275-6033

3950 Deep Rock Rd
Henrico, VA 23233

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 12 p. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

I want to give the greatest thanks and appreciation to both Ms. Kathy and Ms. Janine, who took amazing care of my family this weekend during a stressful move. Their customer service made this entire weekend more bearable, and I overall, a blessing. Thank you both.

John D. 
Clasificación:
2.0

The automated check-in system is broke. I showed up an hour before the place was open and was told I had to use the self check-in. This was because the location I requested moved to this location and the hours weren't the same. It also cost me $6 more in mileage fees. In the app I go all the way to the place where I was waiting for a code to be given for the lockbox but no code ever showed up. I texted the chat assistant 3 times about 5 minutes apart each text and no reposmse were ever provided. Horrible experience.

Jody H. 
Clasificación:
5.0

Wish they stayed open til at least 6:00 pm

PAMELASAUNDERS L. 
Clasificación:
3.0

Everything was fine everything was good Kathy and her partner are very nice great customer experience.

KATHLEEN S. 
Clasificación:
5.0

The associate was very professional and accommodating.

kim M. 
Clasificación:
5.0

Nothing that I can think of at this time.

Sheila M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon W. 
Clasificación:
5.0

warm, welcoming and attentive.

Leo L. 
Clasificación:
5.0

No improvements nessesary.

Charise W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse H. 
Clasificación:
5.0

Friendly staff and efficient service.

George Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela W. 
Clasificación:
5.0

Kathy the site Manager went above and beyond. Very helpful and kind.

Al J. 
Clasificación:
5.0

Customer service was excellent and the place was so clean! It was the best experience I've had in awhile in this city. Thank you!:-)

Ataska D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve A. 
Clasificación:
5.0

The staff was helpful and friendly!

David M. 
Clasificación:
5.0

no suggestions

ziba S. 
Clasificación:
4.0

We didn't realize if we were an hour late, we would first be directed by the app to locate the truck (which was a long, long, long walk from the office) and then be directed to go to the office for a key. Apparently, if we had been on time, the app would have directed us to get the key first. Also, we did not know the gas tank would be on empty at pickup.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

Nothing more can be done. Two great ladies running this storage facility - Kathy and Jannine. They couldn't be more helpful and friendly.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tameca W. 
Clasificación:
5.0

I would like to to improve the night drop off instruction vat the time if rental

mechee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

The rep for your company was awesome... great customer service, great personality, and will definitely recommend the location because of her.

Kathy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamas A. 
Clasificación:
5.0

Friendly staff and easy location to find

Mohammad S. 
Clasificación:
5.0

Hire more people like the wonderfully helpful human who helped me!

Russell L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis V. 
Clasificación:
5.0

Kathy is amazing! Awesome customer service, accommodating and so helpful! Great representative of your brand.

MICHAEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia T. 
Clasificación:
5.0

Nothing! She was very helpful and pleasant. Would definitely use again.

Helen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliane D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUTHUKUMAR E. 
Clasificación:
5.0

The Deep Rock Rd. Office and it'# workers were amazing! Clean and immaculate truck and office. The 2 ladies there were so helpful, engaging and courteous. It was in the high 90's that day, and they kept me company in the air conditioned office until my ride came.

Gloria T. 
Clasificación:
4.0

Everything went well

Duwayne O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saleem B. 
Clasificación:
5.0

The staff was extremely helpful and professional at every point of contact both by phone and in person. The truck was very clean and the after hours check out and return procedure was well explained by the staff. I would highly recommend this location and would use them again without any hesitation.

chris H. 
Clasificación:
5.0

The site attendant was awesome and took great care of me while handling a large number of customers at the same time.

Mark M. 
Clasificación:
5.0

The guy was very polite and informative.

KEIVOEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Markeysha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra J. 
Clasificación:
5.0

Thanks for the immediate and friendly on a Holiday weekend.

MYRON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren N. 
Clasificación:
5.0

Overall very pleased. Customer service was excellent! The cargo van functioned well and got the job done. My only negative is the van smelled of cigarettes, and the passenger seat was covered in dog hair.

Robert J. 
Clasificación:
5.0

Outstanding customer service!

Kyle S. 
Clasificación:
5.0

I had a very difficult time with the mobile check out but the ladies on the call center were great

Molly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chynna D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richonda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
5.0

The guy working there was awesome and super friendly. He was a huge help and I'll be going back here if I need to rent again.

Daniel R. 
Clasificación:
4.0

I had to call because I didn't pick up the moving van within 15 mins of the scheduled time. I had to wait 10 mins for an agent and then got disconnected. I had to wait another 10 mins to talk to someone to get them to reactivate the app to allow me to rent the truck. That's an unnecessary hassle to rent the truck and makes no sense.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

pat L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
4.0

Had to wait about 20 mins while he did something outside. Was very polite but should be 2 people working.

Michael B. 
Clasificación:
5.0

Nothing! The employee who helped us out Saturday morning was absolutely amazing and he was super professional. Would highly recommend!!

ALEXANDER J. 
Clasificación:
5.0

Great service from some good people. I'm new in the area and just needed a trailer for a few hours. They was very helpful and got me what I need. U haul has two good employees... Todd and a Ms lady. I never got her name. Todd helped me at first then she got me right so thank you. I will be back.

Ellwood O. 
Clasificación:
5.0

My only complaint is that the return app did not allow me to complete the return process. After making several attempts I ended up calling the customer service line to complete the return. I was on hold for 47 minutes. But I was determined not to pay a $20 Convenience fee for a $15 rental.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

debbie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manoochehr K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phyllis L. 
Clasificación:
5.0

I would like to say how Kathy Johnston with Broad Street Mini Storage was so pleasant and enjoyable to work with. She made it seamless and with no worries.

BONNIE T. 
Clasificación:
5.0

Todd and Kathy were SPECTACULAR! I will always come to this location! Great Service!!!

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL L. 
Clasificación:
5.0

What great service!!! They went out of their way big time to find me a one way since I had reserved a local only. Wow. Very service oriented team !!!! The best.

Glenda E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy O. 
Clasificación:
5.0

Truck was in great condition - staff was helpful and informative. Thank you, U-Haul!!! -Lindsay Kelley

Lindsay K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine L. 
Clasificación:
5.0

Service was excellent - equipment clean and ready as soon as we arrive. Highly recommend!

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Q. 
Clasificación:
5.0

perfect

Adam D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula H. 
Clasificación:
5.0

Kathy is always very friendly and accommodating. This location and Kathy are our first choice in U-Haul renting.

Chris M. 
Clasificación:
5.0

Customer service was above all.The representative Kathy ,was super friendly and helpful. If there were 10 stars I would give 10 stars .

Muhammad S. 
Clasificación:
5.0

Todd and Kathy there were so helpful and patient . I was all by myself and did not have a clue what I was doing . Todd especially helped me every step of the way!

patty H. 
Clasificación:
4.0

Nothing.

Cecilia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tandy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUISRUSSELL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parampreet S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MILESJEFFERSON A. 
Clasificación:
5.0

Todd was excellent! I called and made the reservation 2 days prior. He set everything up over the phone and when I came in, he had me out the door in less than 5 minutes. Van was in good shape! ¡Gracias!

RAYMONDALEXANDER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNWILLIAM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIACHAMBERL T. 
Clasificación:
5.0

I enjoyed working with Todd,at this location we came down from MD to help move our granddaughter. I miscalculated the size of the trailer needed, he exchanged equipment to larger size with no problem made my life so much easier.He did it while being extremely patient, pleasant and professional Thanks Todd!!!

VERONICA P. 
Clasificación:
4.0

I was not instructed to do the status survey of the van before leaving the parking lot

MORGANKAJSA TRAN C. 
Clasificación:
5.0

Mrs Kathy was the best!! Have her train everyone 😂

KAARYNN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCYJEAN L. 
Clasificación:
5.0

Very friendly and helpful! Cathy reviewed my trip with me made sure I had exactly what I needed and made the whole process super easy and personable.

Robert B. 
Clasificación:
2.0

I have three complaints: 1) The windshield and roof were not cleared and still had snow/ice on them. 2) There was unmarked damage to the vehicle. 3) The mobile pick-up and drop-off experience was cumbersome.

Matthew C. 
Clasificación:
5.0

Customers should be clearly informed of all fees prior to rental. The cost of mileage is where you are making your money. The taxes and other fees also greatly add to the cost. Your advertisements of $19.95 can be very misleading.

FORRESTREA M. 
Clasificación:
5.0

Nothing to add. I was satisfied.

RICHARD B. 
No se han enviado comentarios para esta ubicación.

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