After hearing about all the hidden or surprise fees and horrible experiences some have experienced, I didn't know what to expect when I had to rent a small truck. Luckily my experience was very good. I told them how long I would need the truck, and about how many miles I expected to drive and they gave me an estimate of the complete final price. When I returned the truck, I was pleasantly surprised that the final bill was within $7 of the estimate. The staff was also very friendly and I would not hesitate to rent from them anytime in the future.James H.
Customer Reviews for Broad & York Mini Storage
(Distribuidor de U-Haul del vecindario)
Pataskala, OH 43062
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. - 1 p. m. / 1:30 p. m. - 5 p. m.
9 a. m. - 12 p. m.
- 5/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The ap didn't work. The emails didn't work. I was logged into Wi-Fi on my car. I spent hours trying to get the online rental to work. What a disaster. I will NEVER rent online again. If it weren't for Bob from this location answering the phone on Sunday I would be without a moving van. U-Haul needs to get it's program together. I spent two plus hours on hold trying to complete the rent al on a dang truck. I cannot stress enough how awful it was to think I wouldn't have a truck on moving day.Mara P.
Great experience. It felt nice and professional.Leslie B.
El cliente no dejó un comentario.Andrew E.
El cliente no dejó un comentario.Patrick J.
Very friendly and professionalJessica A.
The young lady was very nice and helpfulJames W.
Bob was very pleasant to work with!!LATRINA B.
El cliente no dejó un comentario.ROBERT T.
Staff was excellent very knowledgeable of everythingGREGORY M.
Robyn was very professional and helped. Wonderful experience.CHRISTOPHER K.
El cliente no dejó un comentario.ROBYN D.
El cliente no dejó un comentario.Alan C.
El cliente no dejó un comentario.Gary R.
El cliente no dejó un comentario.CARL M.
do not change anythingDANA K.
El cliente no dejó un comentario.REGINA P.
El cliente no dejó un comentario.DONNA K.
El cliente no dejó un comentario.Ron B.
robyn did a fantastic job with our accommodationsJAMES C.
El cliente no dejó un comentario.Christopher A.
Perfect! Employees were very polite and professional! Excellent!RICHARD M.
Everything went well but I question why I had to wear a mask when the guy behind the counter did have one on ?JEFFRY B.
Poor cell reception in the parking lot. Must go near the street!Stephen H.
It was a great experience. I'm using them again in the future.Samuel S.
Dirty vehicle.TIMOTHY R.
El cliente no dejó un comentario.Mike D.
El cliente no dejó un comentario.ALAN M.
Truck kept stalling and check engine light came onEDWARD W.
Perfect service. Everything was perfect.CHRISTOPHER R.
El cliente no dejó un comentario.David L.
I was charged for furniture pads that were not in the truck.Casey T.
Steering wheel was off center , you may want to have front end checked.David L.
El cliente no dejó un comentario.ADAM C.
Always a pleasure to do business with bob and his staff.BRADLEY R.
Make sure the truck is in good running order. I drove from Ohio to Texas with a broken air conditioning!!! With temps over 105JOHN R.
El cliente no dejó un comentario.Sandra D.
The lady who served us went out of her way to make sure we had what we needed. Thanks to her we got our job done.ROBERT Y.
Very nice staff. They assured me that I was not responsible for the windshield even though there was no note about it. They were quick to send my final invoice showing the truck checked in and no additional charges.Steve R.
El cliente no dejó un comentario.SUBHENDU D.
They arrived 15 minutes before scheduled opening to accommodate our plans for giving out boxes of food to the community...WHAT A BLESSING TO OUR CHURCH AND COMMUNITY!!GARY N.
Thanks for saving the day. Been able to rent on short notice despite the multiple bookings was great. Thanks a lot.DIEGO C.
The process was really easyMELISSA R.
Always a great experience!Bradley R.
El cliente no dejó un comentario.TYLER C.
The vehicle had steering damage..someone had to have MUD run with vehicle b4 returning. I took pictures..they didn't have another vehicle to trade so I took my chances. they were very kind and helpful but I was crunched on time. recommend employees check all vehicles b4 returning in system.KRISTIN P.
El cliente no dejó un comentario.john S.
Bob and robbin work hard to find you the right truck for the job.BRADLEY R.
Had to use the self check-in process with my phone. prompts were easy, but all the required pictures seemed unnecessary.SEAN O.
El cliente no dejó un comentario.GEORGE S.
great service clean safe locationjames K.
El cliente no dejó un comentario.VICTOR W.
El cliente no dejó un comentario.STEPHEN G.
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.Aaron J.
El cliente no dejó un comentario.James W G.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.ARVEEDA B.
El cliente no dejó un comentario.Mark K.
Just keep being friendly and helpful as Robert did. He was awesome!ratana T.
Awesome experience: from using the website to reserve and pre-register. Friendly staff at this location. Only negative comment is the website seemed clear about pick-up location but was unclear about drop off location (it wouldn't let me pick the same location to return it) ThanksRandolph R.
El cliente no dejó un comentario.Holly H.
El cliente no dejó un comentario.Mark V.
Fix your app and make the self drop off less time consuming.Casey R.
Servicio al cliente de excelencia. You get to talk to a human!! They were very helpful and offered great advice on what we needed to safely move some sentimental pieces of furniture.Lisa W.
Awesome people and service! Wish every company like this !!Joe W.
I did not like the app for checking in the vehicle when I was done. It took too long and required too many photos.Mark F.
Excellent serviceSTEPHEN H.
El cliente no dejó un comentario.Sean O.
El cliente no dejó un comentario.Roger D.
Great place & lady was kind for us.Binod B.
Online check in was a little confusing at first. Made reservation in my name and listed husband as driver. He went to pick up truck but had problems using his phone to do it.Kept telling him that he had to enter an alternate number but would not accept my phone number. Went inside to complete check in And was told since it was started online it had to be finished online, I had to come and use my phone for check in finally.Joel B.
Mobile check on and check out was garbage. Staff was great. I wasted at least 30 minutes trying to check in and out for it to keep failing.Matthew J.
El cliente no dejó un comentario.Christina S.
Rented the truck on the app. I didn't fill out all the information needed and when I tried to get ahold of this location, tried 5+ times with no answer.Jenny C.
El cliente no dejó un comentario.James M.
Everything was great and customer service in that location was excellent. Gracias.SHAWN T.
The staff was ok but a little pushy on some of the things. Like telling us we should get the insurance. Not sure if I will go back there.Mark S.
Excellent customer care from Bob! Super friendly.BRETT H.
The people and facilities were great. The inside of the cab could have been cleaner. All in all it was a very good experience.Rebecca G.
El cliente no dejó un comentario.JESSICA L.
app took a little bit, but we are out pretty farjaysson E.
The key was not in the right spot for electronic pickup and I had to spend almost an hour on the phone with customer service to get it resolved.Carmen P.
Nothing, service was great.Robert W.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Laura T.
Bob and Kimberly are great and very helpful at the Broad and York Location.William D.
El cliente no dejó un comentario.chris P.
automated pick-up took 20 minutes of rental time and the truck still had to be back ON TIME! Better warn people about the delay and have them arrive 20 minutes early or apply four window once you have access to the keys!!!!! Really not happy about this. No the location's fault, they offered to help, this is a corporate issue.Larry S.
No furniture pads were left in the truck. Yet, I was still billed for them.Neil F.
El cliente no dejó un comentario.kyle S.
El cliente no dejó un comentario.Jeffery W.
Professional curb appeal. Clean, organized and comfortable. Well lit and colorful.GARY L.
El cliente no dejó un comentario.scott M.
El cliente no dejó un comentario.Conika B.