Customer Reviews for Bristol Motors LLC
(U-Haul Neighborhood Dealer)

1,122 reviews

2701 County Hwy V   Sun Prairie, WI 53590

(608) 837-6733

Office Hours

  • Mon-Sun: 8 am–8 pm

Services at this Location:

Contact Us

(608) 837-6733

2701 County Hwy V
Sun Prairie, WI 53590

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–8 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The only issue I had wasn't the fault of Bristol Motors. When doing the online check in, things like a photo of your drivers license and emergency contact were optional. But for Bristol Motors to finish the contract out I had to do those anyways. If I had known they were not actually optional I would have just went ahead and filled out those bits and provided scans of my DL, instead of trying to take a pic of it with my phone and upload the pic in their office. Again, not an issue with Bristol Motors, but with how U-Haul has their online check-in set up. Bristol Motors was very friendly and had the motorcycle trailer I rented set up to be easily picked up. They helped my hitch up the trailer and when I returned the trailer they helped me un-hitch the trailer. Very nice people and other than things out of their control a great experience.

james W. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
3.0

Customer did not leave a comment.

Nikki E. 
Rating:
3.0

Friendly service.

Connie M. 
Rating:
5.0

Excellent service and great location. We've rented from this location before & will do so again when needed.

Dwight J. 
Rating:
5.0

Keep it about people. Sure a pias or city mind would balk. Rather here than drive to the dangers of unprotected Madison.

Peter N. 
Rating:
1.0

The Establishment was a complete dump I had to step over garbage to get to the so-called office there was garbage on the ground there was washers in the lot with junk on top of them the place was a pig hole and the car dolly could have used some maintenance on the ratchet straps it did not crank well or easily I understand it's out in the climate but it should be sprayed with graphite or something to make it easy to crank and unlock

James B. 
Rating:
1.0

I asked for a truck with my mileage to save money and I was deliberately given a truck at a location that costs more money. When contacted I was basically told If I did I not like it to not rent from UHaul.

Kimberly F. 
Rating:
1.0

They have no parking to return the vehicle and the location is just about as close to a junk yard as you can get. They say they are a car dealership but the place is literally random car parts all over the yard and inside.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Alexander S. 
Rating:
2.0

Tire light was on and flashing. It was clear someone smoked in the truck. When I went to pick the truck up there was so many men sitting and chatting and i felt very uncomfortable.

Duygu O. 
Rating:
3.0

The inside of the truck the floor is all covered in mud there was garbage underneath the seats the back of the truck was not swept out and they look like there was something spilled on the floor like ice cream or something that was dried on it so I took it upon myself to deep clean the hole inside of the cab and to sweep out and mop the back of the truck I returned it Sunday at 5:30ish and I'm wondering where my deposit is thank you

david K. 
Rating:
3.0

Pick up experience was smooth and went fast. It helped that I completed the online check in.

Jameson R. 
Rating:
5.0

Customer did not leave a comment.

Wonda S. 
Rating:
5.0

Friendly service!! Thanks again!

Stephanie V. 
Rating:
5.0

Great experience! Easy pickup and easy drop off. Courteous and professional people. Made the rental experience a breeze, will rent a trailer from these folks again! Thank you :-)

D S. 
Rating:
5.0

Customer did not leave a comment.

chase Y. 
Rating:
4.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Customer did not leave a comment.

Margaret V. 
Rating:
3.0

Customer did not leave a comment.

Chris K. 
Rating:
2.0

Customer did not leave a comment.

katie L. 
Rating:
3.0

Charge the next customer for only the number of days they rent the vehicle. I rented the truck for one(1) day, Monday, October 30, 2023. I picked it up Monday morning. I dropped it off at the same location that night, Monday, October 30, 2023 with more gas in it than when I picked it up that morning. The rental location was 10 miles out of the city, in the middle of nowhere. Get a rental location in the city of Sun Prairie, WI. I would not have complained about this if your company had not charged me for two(2) days of rental when I in fact had your truck for less than one day. 16 hours, at the most.

jon P. 
Rating:
3.0

Bristol Motors was very dirty and uninviting. Once we found the right person to check our truck in, it did go OK. I would not recommend this place.

Glenn B. 
Rating:
5.0

Nothing, it was great, I'm happy he had a truck 🚚 for me..

Thomas K. 
Rating:
4.0

Had low air in front tire, but it was minor inconvenience. Pick up and return as well handled quick efficient. we recommend to anyone at this location.

Scott F. 
Rating:
5.0

The young man and his father were extremely helpful and kind. I had trouble trying to get my phone to take the dl picture and they stepped up and got it done. The rental fee was very reasonable.

Marcia K. 
Rating:
3.0

Staff is always friendly and accommodating. Office could be a bit cleaner but it's not a big deal as you aren't there long. I have rented many times from Them and will continue to do so.

Pamela J. 
Rating:
5.0

He was very friendly, helpful and straightforward in providing a rental for me. I have no hesitation in recommending him and will use his service in the future.

Wonda S. 
Rating:
5.0

Great customer service. Easy & fast pick up and drop off.

Becky S. 
Rating:
5.0

Customer did not leave a comment.

Jim N. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

avalin R. 
Rating:
5.0

Liked electronic reservation and receipt. Had narrow parking lot at busy intersection (at 5:00 pm). Tough to back trailer in when dropping off. Nice guys at the shop.

Mark D. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
1.0

They did not reimburse for gas. The tank was 3/4 of the way full when we dropped it off. The tank was below a quarter of a tank when we picked it up.

Betty H. 
Rating:
4.0

They were very helpful and accommodating with my needs. They had what I needed and helped me with the process. I would rent from them again.

tracey M. 
Rating:
5.0

Great job!

John M. 
Rating:
5.0

Customer did not leave a comment.

Seamus P. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Very people !!

Wonda S. 
Rating:
5.0

Thanks

Dan F. 
Rating:
5.0

The gentleman, I believe he was the owner, was the only kind person in the whole process of the rental. You guys should have him train your employees about customer service.

DUYGU O. 
Rating:
5.0

Customer did not leave a comment.

Tina Y. 
Rating:
5.0

We're VERY accommodating and a pleasure to work with!!

Marilyn W. 
Rating:
3.0

Don't over book reservations.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Yulia S. 
Rating:
4.0

the truck drove very rough yes, it's a truck but the shocks or something was terrible and back still had things from last renter.

SHAWN G. 
Rating:
5.0

Customer did not leave a comment.

Jinmei L. 
Rating:
3.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

TuVayra T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
1.0

Tires where not really satisfactory, I ordered a uhaul motorcycle hauler and got it home and had to air the tires up after loading my motorcycle up. I found the tread to be not very good. The unit worked but I do have a mechanic s background. The shop its self is a complete mess and disarray . I will not use them again. I don't care if there close to my hometown. I had set this up months prior and was basically in a time crunch bye then so I really had no choice at the time or I would of went somewhere else. Lonnie A Ebneter

Lonnie E. 
Rating:
4.0

Customer did not leave a comment.

mike F. 
Rating:
2.0

the whole location was a total mess

Maureen R. 
Rating:
1.0

Charged me way more then quoted, I returned clean and at the same amount of gas and I don't know why I was charged double what I was supposed to be

Courtney T. 
Rating:
5.0

Customer did not leave a comment.

Phyllis F. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
3.0

took super long complete the rental.

Darshankumar P. 
Rating:
5.0

Very helpful at the desk during check-out

michael S. 
Rating:
5.0

Customer did not leave a comment.

Tammy W. 
Rating:
5.0

Great people. Hard workers!

NICK S. 
Rating:
5.0

Could not have been more accommodating and helpful

Jason W. 
Rating:
3.0

Customer did not leave a comment.

Sandra W. 
Rating:
4.0

Customer did not leave a comment.

Crystal L. 
Rating:
5.0

Nothing that I can think of

Scott M. 
Rating:
5.0

My family has used them many times just over the last few years & always been satisfied. We have recommended this location (family) to others in our area. I think because they are family they work well together & it shows to customers. Also, they help me with the link “needs” when I can't seem to get them to work.

Kimberly F. 
Rating:
3.0

Customer did not leave a comment.

Melissa F. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
5.0

Nothing. Everyone at the rental site was great. Our second time using this location and we will use. It again and recommend them to anyone we know needing a truck rental for whatever reason.

Michael D. 
Rating:
5.0

Guys did a great job, really fast service!!

Thomas S. 
Rating:
3.0

People were very friendly and helpful but area was messy.

David W. 
Rating:
2.0

Customer did not leave a comment.

Kurt S. 
Rating:
5.0

Customer did not leave a comment.

Cherri W. 
Rating:
3.0

Went a little further to get a truck on short notice during busy season. Kind of a salvage yard.. I was worried when I arrived. But very nice rep. Van was gassed up and ready. Quick in and out. Really appreciated their help.

Carolyn K. 
Rating:
5.0

N/A

Chris L. 
Rating:
1.0

The equipment had trash in it. The truck came with 1/8 of a tank of gas. The truck was so loud it literally hurt your ears. The check engine light was on. The headlights on bright did not work at all. The headlights on low had one light working. They charged a service fee for using a credit card.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

Mark O. 
Rating:
3.0

Very messy place of business but were friendly and accomodating. More concerned about condition of aged U-Haul trailer. Close inspection of wheel rim rust and paint blistering made me wonder if equipment was actually safe to use. U-Haul should have this trailer refurbished or retired as decals are discolored and peeling off.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
4.0

Customer did not leave a comment.

JULIO F. 
Rating:
2.0

Customer did not leave a comment.

Deanna A. 
Rating:
5.0

Nothing. Jerry was great.

Lisa T. 
Rating:
3.0

Customer did not leave a comment.

Brock F. 
Rating:
2.0

Customer did not leave a comment.

Kurtis B. 
Rating:
5.0

Quick and easy

Sue L. 
Rating:
5.0

Customer did not leave a comment.

Tara Z. 
Rating:
5.0

Customer did not leave a comment.

Cesar Z. 
Rating:
5.0

Very helpful and everything was ready to go when I got tor the office

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
1.0

Truck was dirty and had issues. Then I made a one way reservation and it was not honored so I was charged $300 for wrong drop off location! The manager of the site I made the reservation at refused to call me back. Terrible service and experience all around!

Kristin F. 
Rating:
5.0

Customer did not leave a comment.

vurtis W. 
Rating:
5.0

Customer did not leave a comment.

RYAN R. 
Rating:
1.0

Charged me for 1 mile over. What the shit. Lol!

ADAM R. 
Rating:
1.0

I had to change all of my moving plans to drive an hour out of my way to pick up a truck that was basically empty in gas and didn't contain any of the equipment I ordered.

Abby S. 
No reviews have been submitted for this location.

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