El cliente no dejó un comentario.Robin T.
Customer Reviews for Bridgeview Self Storage
(Distribuidor de U-Haul del vecindario)
Fernandina Beach, FL 32034
Servicios en esta ubicación:
Horarios de la ubicación
9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
- Martes a viernes:
9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
- Sábado - domingo:
8 a. m. - 4 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Edward D.
Showed up to drop off truck. There was no one to let me into secure area. Called Customer service was put on hold for over 35 minutes and no one ever answered phone until I was disconnected. Called another location, 463152 E State Rd 200, Yulee, FL 32097, subject I spoke to was super rude and told me to call customer service and hung up on me. Was eventually able to get into the secured area when another customer was nice enough to open gate for me. After long day of moving items very discouraging to deal with rude people and bottomless automated phone customer service. Probably will try different company next time.Michael N.
El cliente no dejó un comentario.Dick H.
Personnel was quite helpful, even asking a non-employee to offer aid in delivering the trailer.Kennard B.
Is always fast and good customer service.William T.
El cliente no dejó un comentario.Walter M. | Overall Experience
El cliente no dejó un comentario.Heather P. | Overall Experience
El cliente no dejó un comentario.JAMES G.
Very good experience. Great facility.Brian E. | Overall Experience
El cliente no dejó un comentario.LARRY P.
Very clean !!! The staff was very helpful. We would definitely use Bridgeview again.Rhonda S. | Overall Experience
El cliente no dejó un comentario.Ron B.
El cliente no dejó un comentario.Liviu G.
Customer service person was not helpful, lazy attitude and when asked questions they seemed like they didn't want to be bothered. We asked about storage unit and he handed me price sheet but that's it. Had he been more helpful and tried to sell us one we probably would have rented one. Once we were given the keys we asked how do we get inside the gate? His explanation was a hand gesture a point in that direction so we asked again. Customer service experience was terrible.Jeff R.
El cliente no dejó un comentario.Toni F.
I could complain about stuff in general, but that would not highlight my true reason for discontinuing storage with Bridgestone. The two rate increases imposed by Bridgeview in a very short period of time left me with the opinion the increases were excessive, opportunistic and motivated by greed on a grand scale.JERRY K. | Overall Experience
El cliente no dejó un comentario.Jacqueline F. | Overall Experience
El cliente no dejó un comentario.Charles S.
Very positive experience! Nancy is an outstanding employee!!! Can't say enough good things about our experience!Mary M. | Overall Experience
Price is way to highDustin S. | Overall Experience
El cliente no dejó un comentario.ZACHERY D.
El cliente no dejó un comentario.Richard R.
Fast easy drop offJOHNSON B.
El cliente no dejó un comentario.diana b. | Overall Experience
Excellent facilityStephen W. | Overall Experience
Great experience!! Thank you.Mike R. | Overall Experience
El cliente no dejó un comentario.WARREN W.
The lady working was amazing! I can't say that enough I had fought on the phone from 10am to almost 4pm to get a replacement truck because mine was damaged and missing critical parts.mitchell D.
Prompt service, easy checkin and return. Great overall service.George B.
El cliente no dejó un comentario.RONALD C. | Overall Experience
El cliente no dejó un comentario.Charles G.
El cliente no dejó un comentario.Alan B. | Overall Experience
Staff very niceDanny A. | Overall Experience
El cliente no dejó un comentario.Josh L R.
Great storage facility.Mark S. | Overall Experience
Nothing at all, everything was great!!TODD J.
The facility was clean and well climate controlled. ¡Gracias!Cynthia R. | Overall Experience
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.Gary R.
I used Bridgeview Storage for 10 years and never had any bad experiences. Highly recommend.GARY D. | Overall Experience
From the very 1st day I visited, I knew this was the place I wanted to use to store my household and personal items. Very clean and secure!Todd J. | Overall Experience
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.SUSAN F. | Overall Experience
A very nice place and will use it again if needed!!!!Jacqueline J. | Overall Experience
It was well maintained, helpful staff even when it wasn't a good answer back. Two downfalls 1)You have to put in a code to get in the door or elevator, every single time. It's quite annoying (secure but ANNOYING) 2)It is way to expensive to rent at this place. Unbelievably expensive, it is not worth the money you pay by any means. I recommend trying to find cheaper. They DO NOT pro-rate, so I had to leave 4 days earlier then I needed. They don't tell you this so be aware. It was very annoying and unhelpful. Overall not a bad place just not worth the money.Ethan S. | Overall Experience
All was good.DOUGLAS M.
Upon returning to Florida to retrieve my items from my storage unit, I found that the rusted metal pipe running along the ceiling of my unit (I'm assuming was in case of fire) had leaked rusty water and residue on all of my belongings. I had to throw nearly everything in my unit away. After paying for this storage unit for three years, this is more than disappointing and unacceptable. Also, the high cost compared to other storage facilities, I would expect there to be some sort of pest control, however there were mice, roaches, lizards, and many other bugs infesting all my boxes, sealed storage bins, and furniture. Such a shame.KAYLEY S. | Overall Experience
El cliente no dejó un comentario.RICHARD S.
Did not move out I rented the unit for a good long time just a couple times late, no big deal was paid before late fee's kicked in Now Ive come onto hard times can't make payments and would not let me move my stuff out because of contracts Probably be cheaper and better off building a shed for a family member or friend and keeping it there no matter the outcome your still out that money at least you're gonna get your stuff back when it timeRobert D. | Overall Experience
El cliente no dejó un comentario.JOHN R.
The gas was left on empty and the employee was not friendly or helpful.Sarah M.
El cliente no dejó un comentario.Roberta F. | Overall Experience
El cliente no dejó un comentario.Dan L.
El cliente no dejó un comentario.SUSAN C.
Very pleased with my Bridgeview Storage experience. Pleasant personnel. Would recommend Bridgeview to all. CharlesCharles M. | Overall Experience
Nancy & Team we’re totally awesome and very helpful and friendly and I thank them for everything they did for me to make my transitionJoe L. | Overall Experience
El cliente no dejó un comentario.Richard E C. | Overall Experience
Dropping it off he took key and did not check that we filled it up with more gas than given out that we did not damage it. What if someone else came in that very small parking lot and hit it. And he has not checked it off. He also gave me not record of turning it in our paid bill.Steve P.
The online rental online epaper work is to long. You have to go to the rental site to pick what whatever you are renting so photo of driver licensee which is required could refine the online process. This is an example of what I am saying. The employee working this site was excellent . A question you didn't ask in this survey.BARRY L.
Great help on site-friendly staff. Reserved from another location that changed due to changed availability. New location was less convenient, and would have appreciated equipment being relocated to accommodate my reservation.Chris P.
El cliente no dejó un comentario.Jose M. | Overall Experience
El cliente no dejó un comentario.Bill R.
El cliente no dejó un comentario.Kevin H.
El cliente no dejó un comentario.Mark Y.
El cliente no dejó un comentario.Judy S.
El cliente no dejó un comentario.GWEN M. | Overall Experience
Nancy makes the whole thing more than awesome, and it already is a great place. She is so helpful and friendly as well knowledgeable - I would highly recommend Bridgeview Storage to anyone!Christy W. | Overall Experience
El cliente no dejó un comentario.SANDRA M.
El cliente no dejó un comentario.PATRICK L.
El cliente no dejó un comentario.JACK Z.
El cliente no dejó un comentario.JEAN PAUL B.
We called another uhaul store to CHECK rates. Unknown to us THEY MADE A RESERVATION AND CHARGED us!! This was reserv # 82982137. HOW ILLEGAL!! They also said no one else had a truck. Then we called the main uhaul number who was able to find us a can CLOSE TO our HOME!!! The rep at the 1st location needs to be fired for charging us illegally AND lying that there were no more trucks! Also your web checkin is NOT working as I could not checkin w pics your system was frozen ! This needs to be changed to do all that without pic that your system won't take!! On a good note we LOVE the rental location we used w # 82983768 !! Fast efficient, always has something!! They know what they are doing!!David J.
El cliente no dejó un comentario.LIAM L.
Quick service and friendly staffJOSEPH L.
El cliente no dejó un comentario.LAWRENCE M.
El cliente no dejó un comentario.William A. | Overall Experience
El cliente no dejó un comentario.BRIAN H.
El cliente no dejó un comentario.WILLIAM L.
Everything went perfectly! Staff was very helpful and friendly!Ronald M.
El cliente no dejó un comentario.Debra K. | Overall Experience
The facility was easy to access and had plenty of parking.Billie Jo S. | Overall Experience
El cliente no dejó un comentario.Michael M. | Overall Experience
Perfect serviceMark S.
El cliente no dejó un comentario.PAUL D.
El cliente no dejó un comentario.MIKE G. | Overall Experience
The cab of the truck had a strong smell of pet urine. Had to drive 5 hours to destination and clothes were saturated with this stench. Dropped truck off on time but it was a weekend and the facility was closed. I didn't know what to do with the keys. I returned them the next morning and got charged $50+ dollars for a late fee. I will not use U-Haul again.DENNIS R.
My experience started with a brief visit to Bridgeview Self-storage where I met Nancy. She was very professional, kind and courteous. We quickly developed a relationship and henceforth meeting Jenny, George, Nicholas, and the rest of their awesome staff members. They all made it possible to retrieve my belongings when I relocated far out of the city. I requested for a moving company and they provided me with few enabling me to choose S & S Moving Company, which was perfect. I even tapped S & S Moving Staff Members individually. I would highly recommend Bridgeview Self Storage Center, located at Fernandina Beach, FL 32034.DIMANCHE T. | Overall Experience
NO IMPROVEMENTS. EXCELLENT SERVICE AND FOLLOW UP.LIAM L.
Passenger side door leaked when driving in the rain. Electronic locks didn't always work right. Had to manually lock the doors several times.WILLIAM M.
Increase in rates after only 3 months was very disappointingJames Thomas B. | Overall Experience
Great place to storage everything you don’t need around your house for the moment!LUIS S. | Overall Experience
Great JobJohn V.
Nancy is outstanding. Great place!John M P. | Overall Experience
Continue the great serviceELMERGERALD L.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.joshua E.
Friendly staff. Clean, well lit and climate controlled units. Secure access to exterior and then doors to interior of building. No issues. Good value. Movers can get in and out with large truck. Recommend.William G. | Overall Experience
El cliente no dejó un comentario.LAWRENCE S.
El cliente no dejó un comentario.Adam T. | Overall Experience
Prompt, courteous service at a reasonable rate!!Jim H.
El cliente no dejó un comentario.Sherralynn M.
El cliente no dejó un comentario.DANA I.
El cliente no dejó un comentario.CASSAUNDRA M.
El cliente no dejó un comentario.Cassaundra M. | Overall Experience
all was great thanksArt G.
Nice staff.Melissa B. | Overall Experience
El cliente no dejó un comentario.Tiffany H.
Very accommodating and friendly staff/owners. Easy to get rental unit and drop off equipment. Highly recommend.Dru B.
100% satisfied. Great friendly staff. Super clean facility. One of the best storage facilities I've ever used.Donald A. | Overall Experience
El cliente no dejó un comentario.Cassaundra M.
No improvement at the place i used the lady was friendly and nice.David P.
No improvement needed! I was very happy with the service they provided.WALKER D.
Staff is always helpful and courteous. When I need a another rental, I'll be back.JAMES H.
El cliente no dejó un comentario.VINSONBRETT M.
El cliente no dejó un comentario.RALPH T.
Passenger side mirror was froze up. Also the provided and attached pad lock was frozen up too. Having a mechanical background I was able to get both issues taken care of. This would have been a problem for most other people. Other than this the customer service was excellent and the process was very smooth.Mark C.
El cliente no dejó un comentario.THOMAS M.
The manager was extremely nice, helpful and had a great personality. We enjoyed the experience and would recommend this UHaul dealer to anyone who wants a no hassle day.WARREN P.
Everyone and everything was fabulous I would definitely come back if needed. It is a very nice facility. GraciasCheryl Lynn H. | Overall Experience
Nothing > Everything Excellent & Pleasant EnvironmentRONALD C.
Great experienceJames C.
I. Love this location it very convenient my houseCalmon M.
El cliente no dejó un comentario.Mary D.
Nancy could not have been any more helpful; renting the truck was a pleasure! The ramp was too short, making it very steep. I don't think it belonged in that truck, but who would know unless someone said something. It may have been for a smaller, shorter truck. Probably want to check it before someone slips and falls. Other than that, a great truck.CHARLES D.
I have used this company twice and they come highly recommended! Pest control is excellent, climate control excellent and units are well maintained.Glennis Ella V. | Overall Experience
El cliente no dejó un comentario.CRAIG P.
Very impressed with this facility. Clean, carts available for moving your items from vehicle to storage unit, an elevator and bathroom. The staff was knowledgeable, friendly and helpful. Highly recommend this storage unit facility.Liz H. | Overall Experience
Ed works the weekends and he was just amazing. I hated moving out because I'll miss seeing Ed. You are lucky to have him. My only recommendation would be to have a few more carts for movers.stacey m. | Overall Experience
The gentleman who took care of me was great. Very friendly, very professional and courteous.Rexford G.
El cliente no dejó un comentario.Jennifer R.
El cliente no dejó un comentario.ASHLEY B.
El cliente no dejó un comentario.Liberio P.
El cliente no dejó un comentario.LUKE G.
This place was great. Extremely clean and the staff was most accommodating. Nancy was always helpful and ready to help in any possible way.STEVEN A. | Overall Experience
El cliente no dejó un comentario.Mark K.
Loved experience with Bridgeview. This is the second time we've used Bridgeview and both times the experience couldn't have gone better. Climate control, clean, and very secure. Easy in and out.Daniel C. | Overall Experience
Everything at this location was great . Both employees that I had a interaction with were incredibly helpful and friendly .Michael S.
El cliente no dejó un comentario.Peter F.
El cliente no dejó un comentario.Gerald M. | Overall Experience
Facility is kept very clean and staff is very friendly and helpful.Jeffrey E. | Overall Experience
Very good experience. Staff has always been very helpful and responsive.Greg B. | Overall Experience
Wonderful people to work with. Thank you so much.Johnnie T e. | Overall Experience
El cliente no dejó un comentario.Robert B.
Excellent facility and staff.GLENN M.
El cliente no dejó un comentario.Joseph W.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Heidi P.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Stuart R.
El cliente no dejó un comentario.Stuart R.
El cliente no dejó un comentario.WILLIAM L.
Nancy was VERY helpful and welcoming!Janette A. | Reservación
We moved in today and it was super easy!!!!Susan M. | Reservación
The lady that helped me yesterday at about 11:00 am very helpful and kind. The facility was extremely clean and felt like a safe place to leave my things.michele S. | Reservación
This facility and the staff that runs it are excellent!!! If I could give them more than 5 stars, I would!!SCOTT R G. | Overall Experience
Great customer service clean faculty and i feel like my belongings are completely safe.........move in priceswas simple and easy and faculty was very helpfulWilliam O. | Reservación
GraciasALAN H. | Overall Experience
Unit was clean and it was easy to access.Greg B. | Reservación
Perfect!BARBRA I. | Overall Experience
Best storage I have ever used 5 stars +LARRY L M. | Overall Experience
Very satisfied! Dealing with Nancy and her staff was a pleasure. Gracias.CONRAD O. | Overall Experience
I didn’t move into a storage unitChris S. | Reservación
Not very satisfied with this storage facility. Moving in was great, but when we moved out we noticed lots of mice droppings on top of our dressers and all on the corners of our inside storage unit!!DANIELLE L. | Overall Experience
Great facilitiesSUSAN R. W. | Overall Experience
Great staff very professional and friendlyJAMES B. | Overall Experience
This was one of the best customer service experience I have ever had. I would highly recommend this facility!JOSEPH D. | First Impressions
Friendly folks! Clean facilityRALPH P. | First Impressions
Service was excellent, Quick tour, Clean storage unit, easy access to park and get to elevator with plenty of moving carts to assist with moving belongings. Also took care of truck rental return.JEFFREY E R. | First Impressions
Everything is clean, staff was very nice, professional, and accommodating!KARI E N. | First Impressions
Poor parking availability outside gate. Clean storage unit, friendly customer servicePrivacy R. | First Impressions
The staff is wonderful the storage is clean definitely climate controlled. And the prices are reasonable.Privacy R. | First Impressions
Very easy to set up. Friendly service.LEAH S. | First Impressions
Employee was very courteous and helpful.Privacy R. | First Impressions
Storage location is very nice, the staff is knowledgeable and friendly. Equipment is clean and very easy to use.Privacy R. | First Impressions
I have not yet checked inPrivacy R. | First Impressions
Awesome! Thank you from a stressed mom who is no longer because of their exemplary customer service. Will recommend to everyone. A++Privacy R. | First Impressions
Nancy was very helpful.Privacy R. | First Impressions
They are very friendly and helpful. Facility is clean, cool and in great shape. I could not have asked for a better experience!Privacy R. | First Impressions
Staff was very knowledgeable and very pleasant. Facility was Clean and well organized.Privacy R. | First Impressions
Very clean facility with easy access.Privacy R. | First Impressions
I stopped by the day after I reserved this and let them know I would not be using the unit. I decided to use the U-Haul storage on 8th Street in Fernandina. Brenda JacksonPrivacy R. | First Impressions
Extremely clean facility. Great customer service.Privacy R. | First Impressions
nice place...hello Bob!JOHN W. | First Impressions
Units are clean and brightly lit. Easy use with elevators. Nancy is a friendly, helpful clerk. Location is perfect. UHaul drop off was a plus.THOMAS L. | First Impressions