Truck was old, brakes soft and truck shock at about 45 miles per hour. Upon return attendant was snobbish and almost critical of me relating these items to her. actually, a very poor attitude towards me. I owned a large storage facility and was a U-Haul dealer for 9 years. This attendant would never work for me!
DAVID R
Customer Reviews for Bridgeview Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Extremely nice and helpful.
Gary KThe staff at the facility is extremely friendly and helpful and very professional in every aspect of the business and our experience with them.
John C | Overall ExperienceExcellent customer servicer from friendly staff. The facility is super clean and the temperature comfortable.
David C | Overall ExperienceI setup the rental on line and had a price listed for the rental. When I picked up the rental I was charged more.
GREGORY BNicest uhaul office I have ever been in! Staff members are all friendly and helpful. Supplies are available and in perfect working condition. Will definitely rent from here again.
ERIKA HThe entire purpose of this rental was to have a dry truck to move stuff in the rain. The back of the truck was left open in the parking lot, so the bed area was soaked with rain and covered in leaves. The door should have been closed while it was being stored in the parking lot.
BRUCE RGreat customer service and reasonable price. Would definitely use Uhaul and this location again.
PHILLIP WGreat facility, the staff were helpful and very nice.
MATTHEW S | Overall ExperienceEasy to drop off. Very friendly and helpful staff
Christopher WAwesome experience. Extremely happy with the whole process and price.
Troy EThe U-Haul itself I rented was not well maintained. It took some time to shift into gear and the AC was not very cold. I must say the it did the job though.
SHANDELL FVery friendly and professional staff! Appreciate their help and efficiency in getting us on the road. Thanks so much!
JOHN LNothing. We was well pleased
james JEasy pick up and drop off. Truck was clean and a/c worked great, it was 95 degrees. Made reservation online, pick up took less than 5 minutes! Nice, friendly customer service.
Deborah RThe staff the day I rented my van went above and beyond to help me out because I went to the wrong site and they were able to cancel my other reservation and make it for this site. I really appreciate how efficiently they made things.
cathy cExcellent customer service and the truck was very clean.j
Jasper JTrucks cruise control went out within 75mi of starting my drive. ABS light came on as well, traction control light came on too. Braking was sluggish, steering wheel was crooked and bit aligned at all.
Joshua JExcellent customer service .easy to communicate and friendly and helpful
Dana CBoth check in and check out were quick, smooth and easy. Your employees were personable and efficient. ¡Gracias!
Dean MGreat facility great rates great people
Drew T | Overall ExperienceExtraordinario servicio al cliente
Jennifer GThe two ladies were very nice and helpful.
Lorie SMy experience was flawless. They were very accommodating to my needs including extra day rental and emailing my receipt to make my return quick and efficient with no delays on getting me on my way. Great customer service and card. Outstand bridgeview storage and rentals.
Tina HReplicate this experience every time. Prompt efficient service and clean equipment.
DWIGHT MStaff were very professional.
Kevin MI was upgraded since my 15' was not available with an additional 60 miles. But they did not honor that and charged me for 25 miles. I called and was told the dispute was noted and would receive a call. But that did not happen. Other than that it was fine
Karyn LExcellent job and excellent facility…
John V | Overall ExperienceGreat facility at a great price. When we moved to Fernandina we went from a 5200sq ft home to a 2300Sq ft home and had a lot of stuff my wife did not want to part with so we looked for a storge unit. Bridgeview was perfect. Friendly staff, very helpful, easy access to the facility and a price that was lower than most places in this area. I would recommend them over any other storage facility in Nassau County
Paul C | Overall ExperienceThis uhaul rental was the worst experience of my rental-ing life!!! First no one inspected the truck with me. No one started it up and let me hear it. Nothing was done to Check the vehicle with an employee - they sent me out there to do it by myself and I didn't know to start the vehicle up??!! When I finally got the truck later-- it sounded like a damn diesel. It was so loud, but it wasn't. It was a gas truck -- just sounded horrible. I demanded that U-Haul have it inspected before I would drive it from Florida to North Carolina and y'all did have a mechanic come and look at it and it did get me to North Carolina -- but it was loud and sounded like a clunk of junk the whole way… Further, nothing on it was electric not the locks not the windows , there was no cruise control !!!!! I had to drive from Fernandina Beach Florida to Murphy North Carolina without any cruise control!!! This is the worst trip of my life thanks all to your crappy truck!!!! #unhappyuhaulcustomer
Tracy KA great experience working with the staff at Bridgeview Storage. Their staff are friendly and helpful. I would ansolutely use this facility again in the future.
John A | Overall ExperienceWe visited a lot of places. Had 2 units for 14 months and it was always clean, easy access and great price for the quality of experience
Mark O | Overall ExperienceGreat place to keep your items. Very easy.
Dan M | Overall ExperienceMy experience was excellent! When I need storage, I will certainly use Bridgeview.
Ben S | Overall ExperienceNicholas, was helpful and friendly.
Nancy AEasy experience with the app and all parties were very helpful. First time towing , no problems!!! Gracias
Mike PI had a unit here for over ten years. In that time my payment went from $99/month to $192/month. Customer service was always fine, but I don't know how they justify a 100% increase in cost.
MICHAEL G | Overall ExperienceVery Professional, Friendly People! Melissa was Great!!!
Nancy MWe utilized a storage unit at Bridgeview Self Storage for many years. The property has always been well maintained, the staff accessible and friendly, and we have always felt safe. The location is fully fenced and gated. The hours of operation are convenient. My biggest compliment is the safety factor - never once I have felt uncomfortable or concerned about my safety. We often visit the space after dark and safety is very important to us.
LYNDA B | Overall ExperienceI always use this drop off location because I have storage here For some reason it doesn’t come up as a drop off location when I reserve a unit?
LYNNWOOD Hdid a fine job
Steve GLimo parking do to U-Haul trucks taking up all the spaces if you had more than two folks visit in the facility you had to walk a long distance
Robert K | Overall ExperienceQuick and easy.
Todd BPrices too high.
Bart C | Overall ExperienceVery nice and polite staff
CHRISTIAN BGreat Trip
Daniel ZDifficult time returning vehicle Your app didn't work and the location was unoccupied
Albert LOnline rental return link was not operational for a while. Also did not recognize that I have already paid at store thus were suggesting to pay again as I went through the steps on completing return. Other than that - it is good.
Kestutis GWent out of their way to make sure I could drop at their location to customer focus
Robert Kawesome staff !
jaime sNonchalant
Robert KYou did a great job. Very friendly in the office. Overall a great experience
NANCY MLady stood by while I backed it in and then I unhooked it.
MICHAEL LThe original place on Fernandina was where I made my reservation. Since they did not have the truck I reserved I had to drive to the other place to get a truck. The lady at the Bridgeport location was very nice.
robert zGreat customer service!
Phillip PI was inadvertently charged two days for a one-day rental. Not the fault of the vendor but arranging the refund was a little time consuming. Fortunately I reviewed the bill before leaving and caught the error.
James VIt was all so easy, thanks for making it that way!
Mike SWhy did uhaul online allow me to select Furniture dollies from this location? When I arrived to pick up my truck and moving equipment I was disappointed to find this location does NOT carry furniture dollies. This was actually a major problem because the movers I hired requested them for the type of furniture I have. Plus, No uhaul locations anywhere nearby had furniture dollies. Pretty poor
John HGreat person receiving me Convenient and clean
James CI rented a storage space at Bridgeview for eight months, and over that period of time met quite a few of their employees. Everyone there was well versed on all their policies, and they were all so nice and so pleasant to deal with. I would use them again in a heartbeat.
Hollis B | Overall ExperienceVery friendly and easy to work with. Thank you
Russell J | Overall ExperienceVery nice and efficient. Will recommend to everyone. Gracias
RENA R | Overall ExperienceClean, well lit, ample carts available,friendly staff
Daniel W | Overall ExperienceI appreciate the friendly service by the office staff. They went out of their way to assist me. I would recommend the storage facility to everyone. Large driveway between buildings, clean, and very accessible.
glen h | Overall ExperienceWe felt like our items were secure. Staff was friendly and professional.
Marsha E | Overall ExperienceVery pleased with this facility, staff and my experience.
Tanya R | Overall ExperienceAlways clean and the office staff was superb!
Carey S | Overall ExperienceI have been using Bridgeview for about a year, moving things in and out numerous times. I have also rented trucks and trailers with no issues. Nancy and Nick were always very helpful and friendly. I would definitely recommend this Storage Facility. ¡Gracias!
Marion C | Overall ExperienceVery nice and clean place. Staff was ALWAYS helpful, friendly, and very customer focused. Great place.
Timothy P | Overall ExperienceNancy made the entire transaction seamless. Good location and clean facility. Had access without interruption at all times. Gracias
Deborah D | Overall ExperienceThis is a wonderful storage facility and I highly recommend it to anyone looking for long-term or short-term storage for their belongings!
Patricia A | Overall ExperienceGreat Storage Facility but even better Staff. Extremely nice, polite, and helpful! Highly recommend
Matt F | Overall ExperienceSuper clean and secure, conveniently located for our needs as well.
Ben J | Overall ExperienceEverything went very well. We appreciated your help and cooperation.
Ingeborg J | Overall ExperienceVery handy and secure…in 8 months, never had a single problem
Jim B | Overall ExperienceVery good experience. Great facility.
Brian E | Overall ExperienceVery clean !!! The staff was very helpful. We would definitely use Bridgeview again.
Rhonda S | Overall ExperienceI could complain about stuff in general, but that would not highlight my true reason for discontinuing storage with Bridgestone. The two rate increases imposed by Bridgeview in a very short period of time left me with the opinion the increases were excessive, opportunistic and motivated by greed on a grand scale.
JERRY K | Overall ExperienceVery positive experience! Nancy is an outstanding employee!!! Can't say enough good things about our experience!
Mary M | Overall ExperiencePrice is way to high
Dustin S | Overall ExperienceExcellent facility
Stephen W | Overall ExperienceGreat experience!! Thank you.
Mike R | Overall ExperienceStaff very nice
Danny A | Overall ExperienceGreat storage facility.
Mark S | Overall ExperienceThe facility was clean and well climate controlled. ¡Gracias!
Cynthia R | Overall ExperienceI used Bridgeview Storage for 10 years and never had any bad experiences. Highly recommend.
GARY D | Overall ExperienceFrom the very 1st day I visited, I knew this was the place I wanted to use to store my household and personal items. Very clean and secure!
Todd J | Overall ExperienceA very nice place and will use it again if needed!!!!
Jacqueline J | Overall ExperienceIt was well maintained, helpful staff even when it wasn't a good answer back. Two downfalls 1)You have to put in a code to get in the door or elevator, every single time. It's quite annoying (secure but ANNOYING) 2)It is way to expensive to rent at this place. Unbelievably expensive, it is not worth the money you pay by any means. I recommend trying to find cheaper. They DO NOT pro-rate, so I had to leave 4 days earlier then I needed. They don't tell you this so be aware. It was very annoying and unhelpful. Overall not a bad place just not worth the money.
Ethan S | Overall ExperienceUpon returning to Florida to retrieve my items from my storage unit, I found that the rusted metal pipe running along the ceiling of my unit (I'm assuming was in case of fire) had leaked rusty water and residue on all of my belongings. I had to throw nearly everything in my unit away. After paying for this storage unit for three years, this is more than disappointing and unacceptable. Also, the high cost compared to other storage facilities, I would expect there to be some sort of pest control, however there were mice, roaches, lizards, and many other bugs infesting all my boxes, sealed storage bins, and furniture. Such a shame.
KAYLEY S | Overall ExperienceDid not move out I rented the unit for a good long time just a couple times late, no big deal was paid before late fee's kicked in Now Ive come onto hard times can't make payments and would not let me move my stuff out because of contracts Probably be cheaper and better off building a shed for a family member or friend and keeping it there no matter the outcome your still out that money at least you're gonna get your stuff back when it time
Robert D | Overall ExperienceVery pleased with my Bridgeview Storage experience. Pleasant personnel. Would recommend Bridgeview to all. Charles
Charles M | Overall ExperienceNancy & Team we’re totally awesome and very helpful and friendly and I thank them for everything they did for me to make my transition
Joe L | Overall ExperienceNancy makes the whole thing more than awesome, and it already is a great place. She is so helpful and friendly as well knowledgeable - I would highly recommend Bridgeview Storage to anyone!
Christy W | Overall ExperienceThe facility was easy to access and had plenty of parking.
Billie J | Overall ExperienceMy experience started with a brief visit to Bridgeview Self-storage where I met Nancy. She was very professional, kind and courteous. We quickly developed a relationship and henceforth meeting Jenny, George, Nicholas, and the rest of their awesome staff members. They all made it possible to retrieve my belongings when I relocated far out of the city. I requested for a moving company and they provided me with few enabling me to choose S & S Moving Company, which was perfect. I even tapped S & S Moving Staff Members individually. I would highly recommend Bridgeview Self Storage Center, located at Fernandina Beach, FL 32034.
DIMANCHE T | Overall ExperienceIncrease in rates after only 3 months was very disappointing
James T | Overall ExperienceGreat place to storage everything you don’t need around your house for the moment!
LUIS S | Overall ExperienceNancy is outstanding. Great place!
John M | Overall ExperienceFriendly staff. Clean, well lit and climate controlled units. Secure access to exterior and then doors to interior of building. No issues. Good value. Movers can get in and out with large truck. Recommend.
William G | Overall ExperienceNice staff.
Melissa B | Overall Experience100% satisfied. Great friendly staff. Super clean facility. One of the best storage facilities I've ever used.
Donald A | Overall ExperienceEveryone and everything was fabulous I would definitely come back if needed. It is a very nice facility. Gracias
Cheryl L | Overall ExperienceI have used this company twice and they come highly recommended! Pest control is excellent, climate control excellent and units are well maintained.
Glennis E | Overall ExperienceVery impressed with this facility. Clean, carts available for moving your items from vehicle to storage unit, an elevator and bathroom. The staff was knowledgeable, friendly and helpful. Highly recommend this storage unit facility.
Liz H | Overall ExperienceEd works the weekends and he was just amazing. I hated moving out because I'll miss seeing Ed. You are lucky to have him. My only recommendation would be to have a few more carts for movers.
stacey m | Overall ExperienceThis place was great. Extremely clean and the staff was most accommodating. Nancy was always helpful and ready to help in any possible way.
STEVEN A | Overall ExperienceLoved experience with Bridgeview. This is the second time we've used Bridgeview and both times the experience couldn't have gone better. Climate control, clean, and very secure. Easy in and out.
Daniel C | Overall ExperienceFacility is kept very clean and staff is very friendly and helpful.
Jeffrey E | Overall ExperienceVery good experience. Staff has always been very helpful and responsive.
Greg B | Overall ExperienceWonderful people to work with. Thank you so much.
Johnnie T | Overall ExperienceNancy was VERY helpful and welcoming!
Janette A | ReservationWe moved in today and it was super easy!!!!
Susan M | ReservationThe lady that helped me yesterday at about 11:00 am very helpful and kind. The facility was extremely clean and felt like a safe place to leave my things.
michele S | ReservationThis facility and the staff that runs it are excellent!!! If I could give them more than 5 stars, I would!!
SCOTT R | Overall ExperienceGreat customer service clean faculty and i feel like my belongings are completely safe.........move in priceswas simple and easy and faculty was very helpful
William O | ReservationGracias
ALAN H | Overall ExperienceUnit was clean and it was easy to access.
Greg B | ReservationPerfect!
BARBRA I | Overall ExperienceBest storage I have ever used 5 stars +
LARRY L | Overall ExperienceVery satisfied! Dealing with Nancy and her staff was a pleasure. Gracias.
CONRAD O | Overall ExperienceI didn’t move into a storage unit
Chris S | ReservationNot very satisfied with this storage facility. Moving in was great, but when we moved out we noticed lots of mice droppings on top of our dressers and all on the corners of our inside storage unit!!
DANIELLE L | Overall ExperienceGreat facilities
SUSAN R | Overall ExperienceGreat staff very professional and friendly
JAMES B | Overall ExperienceThis was one of the best customer service experience I have ever had. I would highly recommend this facility!
JOSEPH D | First ImpressionsFriendly folks! Clean facility
RALPH P | First ImpressionsService was excellent, Quick tour, Clean storage unit, easy access to park and get to elevator with plenty of moving carts to assist with moving belongings. Also took care of truck rental return.
JEFFREY E | First ImpressionsEverything is clean, staff was very nice, professional, and accommodating!
KARI E | First ImpressionsPoor parking availability outside gate. Clean storage unit, friendly customer service
Privacy R | First ImpressionsThe staff is wonderful the storage is clean definitely climate controlled. And the prices are reasonable.
Privacy R | First ImpressionsVery easy to set up. Friendly service.
LEAH S | First ImpressionsEmployee was very courteous and helpful.
Privacy R | First ImpressionsStorage location is very nice, the staff is knowledgeable and friendly. Equipment is clean and very easy to use.
Privacy R | First ImpressionsI have not yet checked in
Privacy R | First ImpressionsAwesome! Thank you from a stressed mom who is no longer because of their exemplary customer service. Will recommend to everyone. A++
Privacy R | First ImpressionsNancy was very helpful.
Privacy R | First ImpressionsThey are very friendly and helpful. Facility is clean, cool and in great shape. I could not have asked for a better experience!
Privacy R | First ImpressionsStaff was very knowledgeable and very pleasant. Facility was Clean and well organized.
Privacy R | First ImpressionsVery clean facility with easy access.
Privacy R | First ImpressionsI stopped by the day after I reserved this and let them know I would not be using the unit. I decided to use the U-Haul storage on 8th Street in Fernandina. Brenda Jackson
Privacy R | First ImpressionsExtremely clean facility. Great customer service.
Privacy R | First Impressionsnice place...hello Bob!
JOHN W | First ImpressionsUnits are clean and brightly lit. Easy use with elevators. Nancy is a friendly, helpful clerk. Location is perfect. UHaul drop off was a plus.
THOMAS L | First Impressions