No improvement needed.Timothy S.
Customer Reviews for Brentwood Spirits
(U-Haul Neighborhood Dealer)
Cincinnati, OH 45231
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 10 a. m. - 7 p. m.
- Vie. - sáb.: 10 a. m. - 8 p. m.
- Dom.: 11 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Keith M.
The man who waited on me was knowledgeable and helped me process quickly. The return went as wellVicki W.
Extremely friendly. Quick service. No surprise charges. Will definitely return here again fir a truck rental.NICHOL G.
El cliente no dejó un comentario.Katie V.
El cliente no dejó un comentario.Monique I.
I didn't have the dolly in the van as expected. I called and they said they would take it off my charge. The rep was extremely responsive. I had a great experience.Marlo T.
El cliente no dejó un comentario.Cynthia W.
trucks gas gage was broke and tire low on airAshauna B.
It was very clean and all in all together no complaints thank you for everythingJanette L.
El cliente no dejó un comentario.Ross S.
El cliente no dejó un comentario.Joan R.
The rental agreement was for $20 a day I rented for 48 hours when I received the final bill it was $100 I'm irate! The mileage driven with less than 30 miles. What a scam!Joan R.
price was waaaay higher then I expected. Price on side of truck said 19,99 one day. I was charged 89.Why?Andrew S.
They charged me for using the dolly which I did not - they credited my credit card for the $7 charge within 10 mins of me calling them.Nicholas B.
El cliente no dejó un comentario.Patricia C.
And when it's time to return it I don't allow you to use your location to return it to the inside light will not come off like it when I was on my way to drop the U-Haul off we had to drive with the inside light on and I couldn't figure out no type of way to turn it off but other than that it was convenient and you know I would rent from them againRonea G.
El cliente no dejó un comentario.Lavone H.
My experience here has been awful. First I would recommend having someone check the truck out correctly. I was told that I never return the truck. I brought the truck in 2 hrs before it was due. I handed the keys to the man behind the counter.I had trouble checking in and out on the online app.Second I would also recommend to have someone put down the accurate mileage used. They told me I used 99 miles on the truck. Which was a complete lie. I only used 22 miles.I will not use this uhaul location again. I lost my trust with this company.It's a good thing I had proof. I recommend the customer to take a before and after picture.Peta-Gaye R.
El cliente no dejó un comentario.Jon O.
Tried to use the app to get the car, my two friend who were verifying me said the people that called just hung up as soon as they picked up which annoyed them. Then the app timed out or something because it kicked me out of the process. Went to log back in and said I wasn't close enough even though I was literally in their parking lot. Went into the store, they were great, got me set up right away. Will go back there, signing up via app was a frustrating waste of time.Scott H.
El cliente no dejó un comentario.JARED E.
The back was dirty I had to clean it before putting my stuff in there but everything else was great and the store clerk was friendly and helpfulDiAnna P.
We used the truck for 3 hours and only moved one couch within 20 miles of where we rented the truck. They charged us a cleaning fee! To clean what? We also put almost 30$ in the tank before we dropped it off and they charged us almost $50 for fuel. Will never use this location again.CHRISTOPHER R.
The gas gauge on truck was not working so I went to put gas in when I was returning it and gas filled all over everything it was reading that it was a quarter tank low and I put $6 in in it and gas was spilling out all over the place so the gauge was off and then when I got in the truck again after putting the gas in it's still red a quarter tank low also there's a check engine light onPATIENCE B.
El cliente no dejó un comentario.LaShonda S.
El cliente no dejó un comentario.RYAN T.
The service was excellent.KIMBERLY W.
El cliente no dejó un comentario.SANFERNETTA B.
El cliente no dejó un comentario.REBECCA B.
El cliente no dejó un comentario.CANDICE L.
El cliente no dejó un comentario.JOYCE K.
It was a little hard to get the key from the lockbox. Other than that, the staff there was awesome.Marlo T.
When I got there, I had to wait for the entire liquor store to be served before I could be addressed because only one person was working. When I told him I needed to pick up my UHaul, he said he didn't believe he had any trucks and stated that he didn't realize one had even been checked in. Without going out to look at the truck or review anything, or without stating that my receipt would be emailed to me - without any instruction whatsoever, he gave me the keys once he'd found my reservation. After looking the truck over briefly (because I was running behind from having to wait for the whole store to be served) - I left for my destination. Upon arrival - the truck was parked differently and I found it to have a flat tire. The inside of the truck was muddy. Otherwise, the truck itself was well maintained. However, I was told I'd have to wait one hour for a maintenance man to change the tire and waited for three hours. Overall, the experience was incredibly poor and lacking. It left much to be desired and I would not recommend this location nor UHaul to anyone.Courtney M.
Excellent service!KAREN R.
El cliente no dejó un comentario.Gregory B.
El cliente no dejó un comentario.Gregory H.
Owner is very friendly and helpfulROBERT H.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.TRACIE N.
The lady worker was nice but hard to understand over the speaker phone. I was charged for piece of equipment that I didn't get. They forgot to remove it from the bill but said they would.MARRISSA J.
Very friendly and helpful.Tim S.
The location was perfect and I felt safe in this area however there needs to be more information given while using the mobile app check in/out or I missed the directions. It took me 45 minutes to figure out how to get into the truck of course that cut down on my rental by one hour. At check in it says make sure your location service is turned on however the directions need to say clearly make sure your location service is turned on for your U-Haul app. Also the directions need to state clearly where to pick up and drop off your key. Those were the things that I didn't like. Now I did like the fact that once asked to view your vehicle and compare to the picture shown on the app that you could up load a picture. There was some damage done to my truck and I had to up load a picture of that. I also did like the fact that I could pick up the U-Haul at 8 and nit have to wait until 10 when most uhaul buildings open. If I was asked to rate my experience with the app I'd have to give it D only because of my experience of how long it took me to get into the truck and not knowing exactly where to pick up the keys. If you are going to use the APP I'd advice you to get to the pick up area at least 20 minutes early to start the check in process, make sure your location is turned on for your U-Haul app, and start the check in process. Good LuckLynda M.
Very nice n friendlyArthur S.
Nothing, just stay consistent!👍🏿RONALD F.
This location was also significantly out of my way. Despite having a drop location a half mile from my house I had to drop off at a location that was 10 miles from my house and in a shady part of town. Because of the delay in getting the truck in the beginning, I also ended up having to drop off later than I wanted; venturing into a shady area of town late at night. This rental was a terrible experience.JENNIFER C.
Better signage to show location.Billy D.
The engine light was on. I was glad I had a short distance to drive it. I think it's unprofessional to rent out a vehicle when clearly something was going on Engine lights come on for a reason.SHIRLEY C.
El cliente no dejó un comentario.Renita D.
El cliente no dejó un comentario.Shawndale T.
El cliente no dejó un comentario.Matthew G.
I did not like that there wasn't a specific sign stating to get the key from the liquor store. I walked back and forth countless times before figuring it out. Better signs needed.Aries C.
Service was quick and very nice. Transaction was very profiessional. GraciasHENRY R.
First time I rented from this location it was so bad I was refunded. This time, April 6th, I needed a truck for about 5 hours. I requested it for 6 hours, just to be sure. I picked it up at 10:00am and returned it at 2:37, same day! They are so busy selling alcohol that the guy just took the key and said I would get an email. Sure enough I get the receipt today in an email and charged for 2 days! It does not say much for this company when any business can be a U-Haul pick up!BEVERLY S.
I was completely satisfied. The employee was very professional.HENRIETTA B.
El cliente no dejó un comentario.BRIAN B.
El cliente no dejó un comentario.DARLENE B.
Make sure has is checked in a flat surface, we were charged for not filling up the tank. We only drove 14 miles. Are your trucks that old that they burn 1/8 tank for 14 miles. And yes we replaced the gas. Never again.MARK E.
El cliente no dejó un comentario.ADAM S.
El cliente no dejó un comentario.CARRIE A.
El cliente no dejó un comentario.ANDREA B.
Update the maintenance of your trucks. Put correct information about customers into your system.DANIEL K.
El cliente no dejó un comentario.KAREN W.
El cliente no dejó un comentario.Clauzell R.
Very goodDanilo R.
Make sure the Uhaul website has the correct hours for the location. We made a reservation to pick up a truck at 11am, but when we got there, the sign said they would be open at 12 noon. Waiting around for an hour was really annoying.Nadine B.
Truck was extremely dirty, poor customer service and most of all the truck seems to have transmission issues and no power at all barely driveable. Terrible experienceNICHOLAS G.