Customer Reviews for Brantford Motorcycles Etc Inc
(U-Haul Neighborhood Dealer)

1,374 reviews

643 Colborne St W   Brantford, ON N3T5L5

(519) 752-0127

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(519) 752-0127

643 Colborne St W
Brantford, ON N3T5L5

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service

Muhammad Naeem 
Rating:
5.0

Customer did not leave a comment.

Marcel Martel 
Rating:
5.0

Customer did not leave a comment.

Stephen Black 
Rating:
1.0

I was just 30 mins late they charged full next day. Iam a regular user I know they could have done better.

Muhammad Naeem 
Rating:
5.0

Customer did not leave a comment.

GRAEME FYFE 
Rating:
5.0

Great service A+++

MATTHEW CABRAL 
Rating:
4.0

Had has mishap but U-Haul was quick to correct it. Thank you for the generous service.

Kyle Gouveia 
Rating:
5.0

Customer did not leave a comment.

MIKE VEIT 
Rating:
5.0

Always easy to deal with. I actually ended up getting a flat tire on my trip. Made one call and in less than an hour somebody was there to help me fix it, and I was on my way

Geoff Golden 
Rating:
5.0

The van was dirty the windows need to be cleaned.

Kristen Gear 
Rating:
5.0

I arrived late, right at closing time, but they still took the time to help me hook up the trailer… very nice people to deal with, thank you so much for the help.

Jose Monteiro 
Rating:
5.0

No complaints at all! Great experience!

CARLA MOLINARO 
Rating:
5.0

Very clear instructions, easy process. Key drop box visible.

Kevin Ward 
Rating:
5.0

Fast, friendly service

peter stoddart 
Rating:
3.0

The trailer was covered in mud on the outside. It was caked on the front of the fenders as well. And o e of the tires was worn to the wear bars on the inside. Tthe inside had dirt and mud in it when I picked it up. They did sweep it out but the floor had a film of mud. I had to put cardboard over the entire floor as we were moving furniture.

Mike Fox 
Rating:
5.0

Absolutely trouble free transaction. Rob had the rental set up for an easy hookup and go, and made sure I knew exactly what I needed to do when I brought it back.

Robert Sharp 
Rating:
4.0

Customer did not leave a comment.

ALLAN Dymend 
Rating:
5.0

Customer did not leave a comment.

Brandon Parsons 
Rating:
3.0

Customer did not leave a comment.

Kyle Broderick 
Rating:
5.0

Супер!

Artem Purrysrarhev 
Rating:
5.0

Pick up / drop off was easy and the van was late model and in excellent condition. Even the rep I spoke to on the phone when I was a bit confused about the process was so kind and easy to talk to. (needed this rental to move personal items after a death in the family so my brain was not particularly sharp that day)

Karen Vellenga 
Rating:
5.0

Customer did not leave a comment.

Paul DeJong 
Rating:
5.0

Great service at this location!!! Rob was awesome and great to deal with . Very happy

Dennis Papp 
Rating:
5.0

excellent customer service. highly recommend

jasmine lalani 
Rating:
5.0

Nothing

Tom Jacson 
Rating:
5.0

Awesome customer service!

Irene Kicak 
Rating:
5.0

Customer did not leave a comment.

Brycce Krick 
Rating:
5.0

Customer did not leave a comment.

Chris Eddy 
Rating:
5.0

Sweep out the trucks

Cindy Cudney 
Rating:
5.0

Customer did not leave a comment.

Doug Campbell 
Rating:
5.0

Customer did not leave a comment.

Matthew Hologroski 
Rating:
5.0

Customer did not leave a comment.

Mike Deyo 
Rating:
5.0

Customer did not leave a comment.

Sean Wood 
Rating:
5.0

Excellent customer service

sadick sam 
Rating:
5.0

Customer did not leave a comment.

Craig Robinson 
Rating:
5.0

Customer did not leave a comment.

Adam Arsenault 
Rating:
5.0

Thank you!

Tanya Tostik 
Rating:
5.0

Customer did not leave a comment.

Brantford Motorcycles 
Rating:
2.0

I was over-charged. Estimated mileage was more than actual mileage and was billed at estimated mileage. Never received an answer when I asked for clarification as to why I was billed more than what was on my receipt. Not to eager to use this service again.

Sandra Arndt 
Rating:
3.0

Driver window handle fell off while trying to unroll window, kilometre/mileage gauge did not display kilometres but read tires need servicing, and tire pressure indicator light on. Cover cracked on instrument panel. Truck engine turned off while stopped at intersection, while in drive.

Jennifer van der Velden 
Rating:
5.0

Customer did not leave a comment.

Ayshea Swan 
Rating:
5.0

The Staff was very professional, efficient, and courteous.

Duane Joslyn 
Rating:
5.0

Customer did not leave a comment.

Ian Pickles 
Rating:
5.0

Very good customer service. Very nice people

CAROL JAGESSAR 
Rating:
3.0

Customer did not leave a comment.

Mark Freeman 
Rating:
3.0

Experience was satisfactory. Given that the van that I reserved two months ago was not available on the morning, I was going to pick it up. They did accommodate me by sending me 35 km away to pick up a van and also drop it off there when I was done. Adding at least an extra 70 km to my bill. They did say they will reimburse me $50 because my guaranteed reservation wasn't there. All in all I would rate this experience as two stars.

steven gilchirst 
Rating:
5.0

Great Service, Thank you!

Andrew Sutherland 
Rating:
5.0

Customer did not leave a comment.

Lori Johnson 
Rating:
5.0

Customer did not leave a comment.

Jean McMahon 
Rating:
5.0

Customer did not leave a comment.

W Kennedy 
Rating:
5.0

Customer did not leave a comment.

Moeen Zachariah 
Rating:
5.0

Great customer experience. Equipment was in great shape and did the job perfectly !

Scott Green 
Rating:
5.0

The use of the UHaul trailer made our move very cost effective. The staff at this location was amazing. Very friendly and helpful. We will definitely be back.

JOHN OTTEWELL 
Rating:
3.0

My reservation was initially for 183 Colborne St W. When I arrived there the vendor told me my reservation number was of no use to him and he had no record of me or my reservation.... I was to go to 'some other location' and get a truck from there. He could not give me an address and he clearly stated that I was not capable of using the address anyway. (?!) I was literally directed, 'over the hill, turn right, then keep looking some where down that road'. Not too professional or competent. The folks at Brantford Motorcycle were great though. Unfortunately the vehicle was full of dried/dusty mud. Not safe to drive with and not good for the furniture we had to move. So far I am 2 and 0 with UHaul. Good by.

C Schaaff 
Rating:
3.0

Customer did not leave a comment.

Shakil Kapadia 
Rating:
5.0

Customer did not leave a comment.

Sheldon Mirco 
Rating:
5.0

Customer did not leave a comment.

Rita lahey 
Rating:
3.0

Drop off after hours so no communication or contact.

Dan Culbert 
Rating:
5.0

Great customer service.

Bruce Broomfield 
Rating:
5.0

Customer did not leave a comment.

Perer Stoddart 
Rating:
5.0

Customer did not leave a comment.

Joanne Davis 
Rating:
5.0

We dropped off at the wrong location. The staff was so accommodating and friendly. They took care of all the necessary return paperwork. Easy and quick. Thank you 🙏

lynne ronholm 
Rating:
5.0

No issue’s picking up or dropping off.

John Burns 
Rating:
5.0

Customer did not leave a comment.

Jessica Fex 
Rating:
5.0

Customer did not leave a comment.

Angela Gibbons 
Rating:
4.0

Customer did not leave a comment.

Kevin De Reske 
Rating:
2.0

The roof of the truck had a lot of snow which later blew off on the highway. The back door was very difficult to raise and lower. I was charged more per kilometer than expected as the vehicle was a US vehicle and recorded in miles. The vehicle had about 83000 miles and was not suitable in my opinion for rental. The staff at the actual location were great. It is my second time renting from this company. The first time was a good experience.

Randall Browne 
Rating:
5.0

Customer did not leave a comment.

MARC WALKER 
Rating:
5.0

It was an awesome experience

Dennis Papp 
Rating:
5.0

It was seamless and nothing to improve

Tara Conway 
Rating:
5.0

Smooth process and fantastic customer service

OLIVIA KWIATKOWSKI 
Rating:
5.0

Good service and good price, thanks guys.

Aleksander Dolezal 
Rating:
5.0

Really friendly, very efficient staff...processing time for me to arrive, get the paperwork done , hooked up and on the road.. less than 10 minutes!!! THANKS ROB!!!! :-)

Scott Clare 
Rating:
3.0

Trailer was clean however trailer light wiring needs work. I made it work for my trip however I don't get paid to fix the trailer lights.

Easton Davis 
Rating:
5.0

Customer did not leave a comment.

Terry Collins 
Rating:
5.0

Customer did not leave a comment.

Cynthia Chamberlin 
Rating:
5.0

Customer did not leave a comment.

Katelynn Foreman 
Rating:
5.0

Customer did not leave a comment.

TERESA ARMSTRONG 
Rating:
5.0

Customer did not leave a comment.

Steven Rolson 
Rating:
5.0

Customer did not leave a comment.

Precious Murambiwa 
Rating:
5.0

Customer did not leave a comment.

Thomas Croswell 
Rating:
5.0

Very efficient and helpful. No improvement necessary

LEE MCCARTHY 
Rating:
4.0

Although it says no smoking, the truck obviously had been smoked in. Otherwise the entire process was easy.

Carole Lavoie 
Rating:
5.0

Customer did not leave a comment.

Steve hemming 
Rating:
5.0

Friendly service and easy pick up and return

Michael Banuelos 
Rating:
5.0

Customer did not leave a comment.

Russell Moore 
Rating:
5.0

Check engine light on, vehicle was misfiring and did not run well. Gas cost more money due to the vehicle not running correctly

Justin Gamble 
Rating:
3.0

No window washer fluid in the van when picked up.

John Connell 
Rating:
4.0

You should be specific with the prices listed in your website, it only says 19 point something and I even got a quote with a total of 34, I even said I’ll rent it for 2 hrs but ended up returning it not even an hour but I still got charged $50. It’s ridiculous

MariaTana Miranda 
Rating:
5.0

Great overall. Easy to book. Easy to return. Friendly. Cheap. Well maintained vehicle

reynaldo koch 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS HART 
Rating:
5.0

When another location could not fulfill my confirmed reservation, this place stepped up and had what I needed on very short notice.

Rick Robinson 
Rating:
5.0

Customer did not leave a comment.

John Damaren 
Rating:
3.0

My order was switched to three different addresses forcing me to drive further than anticipated and subsequently paying for more mileage than intended. The online check in was not working for me and I had to call customer service twice to figure out what was wrong. When getting into the truck there was coffee stains all over and an empty coffee cup on the ground beside the drivers seat. I will not be using your services again after this bad experience.

Sarah Podobnik 
Rating:
5.0

Reinstate one way rentalbfor 26 foot trucks.

Keith Sikkema 
Rating:
5.0

Customer did not leave a comment.

Robert Laird 
Rating:
5.0

Great guys to deal with.

Gary McDonald 
Rating:
5.0

Customer did not leave a comment.

Charlie Mansour 
Rating:
5.0

I like the service, fast and easy

Hoang Luu 
Rating:
5.0

Staff was kind and efficient, assisted in hookup. When dropping off no issues. Would rent again.

Spencer Mehlenbacher 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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