El cliente no dejó un comentario.Paul B.
Customer Reviews for Brant Fuels
(Distribuidor de U-Haul del vecindario)
Brantford, ON N3T5L6
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 7 a. m. - 7 p. m.
- Sáb.: 9 a. m. - 6 p. m.
- Dom.: 9:30 a. m. - 6 p. m.
- 7/1/2022: 10:00 a. m. - 6:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My experience at Mobil on cockshutt rd was very good, however the person who had the rental prior to me was 1hr and 30 min late. The vehicle was supposed to be returned at 4pm. It was not returned til 530. I was not happy but the Mobil employee was very kind and called the other renter 2x to find out where the rental was.ANGIE D.
El cliente no dejó un comentario.Duncan H.
Fantastic experience. No delays or abundance of questions. Super convenient during a stressful move.Dennis J.
El cliente no dejó un comentario.Gregory U.
The best in service and vehiclesJohn A.
Very goodJohn A.
El cliente no dejó un comentario.JOHN G.
Inform customers if there sre issues prior to getting to pu k up your truck. I had a red flag on my account from 4 years ago and only found out about it when I went to pickup the truck. I had 2 other conversations with people from uhaul and neither of the mentioned the flag . It was from 4 years ago when I rented a trailer for a week and dropped it off in Canmore Alberta. I dropped it off a day early and it wasn't registered that it was received until a day late. If the flag was there then I shouldn't have even been allowed to rent the truck. It was straightened out by a phone call but that also delayed me for my move. That was my only issueScott H.
El cliente no dejó un comentario.Nicholis S.
Upon arrival to pick up trailer I noticed the two tires on the trailer were completely flat. Which I was given $2 to use the air compressor to solve that. Also the trailer had no jack to help load or off load trailer to hitchâ€¦ which made it hard for my wife (7 months pregnant ) to take trailer offâ€¦ the attendant didn't know how to remove the trailer from my ball hitch and my wife had to wait 25 mins wit 3 kids under the age 6 in -10 till a random other customer who had trailer experience pulled into get gas to luckily help get the trailer off. The experience wasn't very good this time. I'm glad the tires held air long enough to use the enclosed trailer for my purpose. But those tires should be repaired. GraciasLuke C.
El cliente no dejó un comentario.Brian H.
El cliente no dejó un comentario.WAYNE H.
Very nice and easy going.Phuong D.
Had to wait 20 minsPAUL M.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Alexander G.
El cliente no dejó un comentario.Ron B.
El cliente no dejó un comentario.SEAN W.
I booked my uhaul move for 9am. At no fault of my own it was changed to another location where you guys changed the time to 515pm. UnacceptableCole S.
El cliente no dejó un comentario.Inder S.
To respect the customer and don't cancel the reservation. It's the worst company in the worldattila R.
El cliente no dejó un comentario.Sandra P.
The pickup location wasn't labeled properly and I drove right by it the first time. I had to go into the convenience store to find someone to help since I wasn't sure I was even in the right spot. The guy didn't have a mask on and told me he would help me after he finished talking to his friend on the phone. Thankfully the drop off went much smoother, but the different worker still wasn't wearing a mask. This isn't necessarily uhaul's fault, but that was not a good location or experience.Ariel D.
I ordered shipping blankets but store had none. No dollies as well.Ian M.
Poor communication. I was not informed of changes made to my reservation. My reservation was changed to a smaller vehicle and they also canceled my dolly rentals. If this was communicated to me I would have made other arrangements as this resulted in multiple trips and a overall slower process with moving items to the truck. Horrible experience would not recommend.Nicholas M.
Truck was very dirtyTyler J.
El cliente no dejó un comentario.Walter W.
El cliente no dejó un comentario.Tyler W.
El cliente no dejó un comentario.george N.
Aside from the check engine light. The staff and truck were pleasant to work with.David B.
have a time frame to prior to the customer's initial reservation date to let the costumer know that the pick up or drop of location has changed ( not three days before the move date). people plan, and letting them know that the location has changed just 3 days before the move would change all the planning, also I called the customer service to solve the problem and when I get angry (and I was angry, I admit) and frustrated I cry, the manager told me "cry as much as you want but that doesn't change anything". I don't think that is appropriate to say to costumer as well.Shiva G.
Extremely disappointed with U-Haul, not providing any form of compensation for me having to travel 132 km back and forth to pick up the trailer, not to mention my time lost 2hrs and 20 minutes and gas consumed. The attendants at both locations were excellent, but you U-Haul showed very poorly in providing a reasonable service to me and my family. Not pleased.JAMESC R.
Everything works excellent on this location.Gabriel Hywel N.
El cliente no dejó un comentario.OLIVER P.
The truck that I have rented is taking over 20 l of gas per 100 km and engine noise is so strong that you can't hear the other passengers Also for two hours driving I had to pay more than 170 cad only for the rental. Pretty steepSebastian L.
We were on a very tight time line and needed extra space for our move from Brantford to Sault Ste Marie. Worked out perfect!Fred M.
Rude behaviour told me to shut up over the phone pick was 8 am I was there 7:49 ! No one showed up till 9 am ! Got very late for my appointment ! U haul did not help atall was told to speak to the owner of the location, who was already so rude!! So I dunno what to saygary S.
The car carrier I rented required maintenance on the ratchet that hold the tires of the car in place. It took me 30 min to get the right side ratchet to undo. I greased both sides but further maintenance is needed.DWIGHT H.
El cliente no dejó un comentario.WALTERM F.
El cliente no dejó un comentario.Lewis M.
El cliente no dejó un comentario.Randy C.
Was charged for furniture dolly even tho the rep who ordered it from a different location for us said we wouldn't be. The dollynwas not on the dirty truck when picked up. Had to sweep it out before loading. Guy at the location said there were some blankets jn the truck. They were wet and dirty. Good thing he was just giving them to us. Pretty sure he just didn't want to take them out of the truck. Our move went well and the truck got us there. Wouldn't recommend this location, but, would recommend UHaul to others.Christopher T.
El cliente no dejó un comentario.Michael G.
Make sure when I reserve a truck for 8 AM that I'm able to get it at 8AM not 2 hours later (10am) also of there isn't any equipment available do your job and contact the customer who is paying 160 dollars for a truck. Also the truck had poor poor steering ability the alignment wsaas Waaaay off this has been the most dangerous and time wasting service I have ever used. And you guys didn't take off taxes when I put my tax exempt card in. Overall experience was HORRIBLE I would NEVER recommend this place.RYANJAMES K.
El cliente no dejó un comentario.Fletcher C.
My overal experience was average. The booking dept changed my preference location twice. The clerk at 259 Cockshut road was friendly and courteous. The vehicle was average in cleanliness but the low mileage 15ft truck was very practical and drove pretty steady.Pamale H.
The transaction itself was fine. Ways to improve? Hold customers reservations. My reservation was changed last minute to a smaller truck with a different time frame than what i needed. Was very much NOT happy with that.Christien E.
El cliente no dejó un comentario.Noel W.
El cliente no dejó un comentario.Jodhvir S.
Everything was goodLinda S.
get your shit togetherDon T.
El cliente no dejó un comentario.Jaiden W.
El cliente no dejó un comentario.Brian P.
El cliente no dejó un comentario.Robert W.
Was given a different trailer than what was on the contract which led to complications returning it in a different city, and having to wait in a long line of customers to sort out the paperwork.Todd T.
The gentleman who helped me out was great. Very helpfulmackenzie L.
El cliente no dejó un comentario.Douglas D.
El cliente no dejó un comentario.Bradley D.
Car Carrier availablestephen H.
El cliente no dejó un comentario.John I.
El cliente no dejó un comentario.PAUL H.
Did not have the appliance dolly that I ordered; had to pick up from Renton U-Haul.CONNOR G.
El cliente no dejó un comentario.Kevin A.
El cliente no dejó un comentario.Jim R.
I had to fix the wiring harness as one of the prongs was gone on the hook up to my truck.Charles M.
El cliente no dejó un comentario.Dan L.
I would suggest that pick-ups be closer to where I live. I had to go over 15 kms to pick up my vehicle. The irony is that right next door to my home was a parking lot of numerous vehicles waiting to be usedrichard S.
Location did not report that the trailer had been returned resulting in emails being sent to me from the uhaul recovery department.Brian L.
It was fast to drop off the truck I was taken care of right away Thank youKim J.
They said it was fine to be late not that I would be charged for it. I was never given a return time only next dayJoseph R.
El cliente no dejó un comentario.Frank V.
All was fine, met expectationsEleanor J.
El cliente no dejó un comentario.paula P.
No time to check trailer out before I took it. Rear lights did not workCLAYTON L.
We live in Burlington, Ontario, Canada and was assured that we would pick up in Burlington. Obviously that didn't happen. The person at this location was not organized. It was what I call a â€œgong showâ€. If I didn't need it I would have walked away.Ayala W.
El cliente no dejó un comentario.Troy G.
El cliente no dejó un comentario.Dave H.
Just a drop off lot. Nothing much to sayMichelle S.
El cliente no dejó un comentario.R. Edward B.
El cliente no dejó un comentario.Cirstie H.
We used a toll route (407ETR). We were invoiced by Uhaul in American dollars. This is completely unfair, as we rented a Canadian piece of equipment and traveled throughout Canada. It's unfair to be charged foreign exchange. Uhaul's help line was completely unhelpful. I would not recommend them again.Jason M.
El cliente no dejó un comentario.SADIYQ M.
Engine light was on and being a â€œcarâ€ guy I was concerned.BOB M.
My last rental experience was the worst experience I have every had. I had to pickup my truck 20 minutes from the location I requested, I even drove by another dealers that had the truck I was using (not open on Sunday). The fuel amount on check out was wrong, I brought to the attention of all 3 reps during my move. The Brant Fuels rep changed my paper and initialed it. I had to drive back to the original requested location to get moving pad. The pads were damp and smelled the same. Lastly I got charged for extra mileage and fuel. As a result of all this, I will only be renting from U-Haul if i have no other options. Rob ThorntonRobert T.
El cliente no dejó un comentario.steve K.
El cliente no dejó un comentario.Deb H.
El cliente no dejó un comentario.Stacey W.
El cliente no dejó un comentario.Wilma N.
El cliente no dejó un comentario.Mark T.
El cliente no dejó un comentario.Alice S.
El cliente no dejó un comentario.Terry F.
The store wasn't open and didn't get there until almost 2 hours. The owner of the store said he slept in because he was drinking until 2.Jeremy D.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.John T.
Absolutely horrible customer service. The associate had no idea what to do, and essentially handed my husband the keys to the truck without completing any paperwork, no indication about where to drop truck off. When I had called a few days prior about pickup time, someone was supposed to call me back but never did. Just absolutely horrible location.patricia T.
Didn't get the truck we reserved. Gave us a location far away from our original pick up and drop off request which led to over mileage.Jonathan G.
El cliente no dejó un comentario.allen R.
Scheduled for 7:30 am pick up, but facility did not open until 8 am. This was not communicated, nobody answered the phone when called. 1-800 U-haul number was at least 10 mins on hold each time called. Miserable customer service. Never again.Simon B.