Customer Reviews for Branson Ace Hardware
(U-Haul Neighborhood Dealer)

322 reviews

190 Cross Creek Blvd   Branson, MO 65616

(417) 336-4050

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(417) 336-4050

190 Cross Creek Blvd
Branson, MO 65616

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 10 am–4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Julia Eckardt 
Rating:
5.0

Customer did not leave a comment.

Jane Moldovan 
Rating:
5.0

Customer did not leave a comment.

BOBBY LUNDY 
Rating:
1.0

Customer did not leave a comment.

James Mullinix 
Rating:
5.0

The workers were helpful and super nice!

SHAY DOLLARD 
Rating:
3.0

Pricey!

Krystal Martin 
Rating:
5.0

Customer did not leave a comment.

Aaron Sherman 
Rating:
2.0

I had no other choice but to use U-Haul I had to move and I did not have a truck I am a widow in my sixties and moved myself the truck I received was much too big for what I had requested at least a month prior to moving the truck that I had ordered and was given and Confirmation it would be available was not available I ended up having to drive the bigger truck paying more money than I should have had to I'm extremely disappointed in U-Haul and if I ever have to move again I'd rather burn everything I own then go through U-Haul and have them steal money from me oh excuse me it's not Steel because they say it's a value which is a bunch of crap

Julie Walkup 
Rating:
3.0

Customer did not leave a comment.

KATIE O'MALLEY 
Rating:
3.0

Customer did not leave a comment.

BRIAN FLOWERS 
Rating:
5.0

Customer did not leave a comment.

Edward Sogge 
Rating:
5.0

Customer did not leave a comment.

Rhonda Franklin 
Rating:
5.0

Customer did not leave a comment.

DANIEL MOAK 
Rating:
4.0

Customer did not leave a comment.

Trisha Cronbaugh 
Rating:
5.0

Customer did not leave a comment.

Justin Harris 
Rating:
5.0

Customer did not leave a comment.

Todd Dreesman 
Rating:
5.0

Customer did not leave a comment.

Fred Schindler 
Rating:
5.0

Very helpful staff.

Edward Sogge 
Rating:
4.0

Jacob was very nice and answered all my questions .He even hookup thy trailer to that truck. merry cchristmas!

lesa riley 
Rating:
5.0

Always a pleasure

Donald Friend 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Lavelle 
Rating:
5.0

Customer did not leave a comment.

ANTHONY ROLLER 
Rating:
5.0

Customer did not leave a comment.

Brian Wurst 
Rating:
3.0

Customer service skills need improved. The proper checking of a drivers license, address, phone number and email should be required everytime which didn't happen during this transaction.

Ashley Kethcart 
Rating:
5.0

Customer did not leave a comment.

Gary Morgan 
Rating:
4.0

Customer did not leave a comment.

Clay Scott 
Rating:
3.0

Customer did not leave a comment.

jerry rush jr 
Rating:
5.0

You made everything easy! Thank you!

shelly evans 
Rating:
5.0

You did great and we will be back again GREAT JOB!!!!!!

Tommy Majors 
Rating:
5.0

Excellent service great people.

Jeff Caniff 
Rating:
5.0

It was pleasure to use this location, the service was very good. Very nice people at this location.

Christopher Fearn 
Rating:
5.0

They very friendly and helpful. I will definitely use them again

Debbie Lee 
Rating:
5.0

very good Friendly's service Thank you

jadwiga kruczek 
Rating:
1.0

Poor customer service

dianne pringle 
Rating:
5.0

The truck did not run well but it got me the 18 miles I needed. The truck was clean it just seemed that the engine was not running correctly. I don't think it was the fault of the people at Ace Hardware. I am a vehicle sales professional and very sensitive to the way a vehicle operates.

Doug Bagenstos 
Rating:
5.0

Always a friendly experience with home town flair and experience!

JEFF MULLINS 
Rating:
5.0

Female employee at the UHaul register, an asset to Ace Hardware. Personable & Efficient. Knows her stuff. Excellent employee. My apologies, didn't view a name tag.

JESS REYNOLDS 
Rating:
5.0

Very friendly and helpful in a pinch.

JEREMY STORMENT 
Rating:
5.0

Customer did not leave a comment.

Glenn Wilson 
Rating:
5.0

Very convenient next to my storage. Had to move furniture.

Shiloe Doane 
Rating:
5.0

Customer did not leave a comment.

Christopher Conner 
Rating:
5.0

Customer did not leave a comment.

Robert Paulson 
Rating:
5.0

Customer did not leave a comment.

Chad Huck 
Rating:
5.0

Excellent facility. Always helpful!

Jeffrey Caniff 
Rating:
5.0

Perfect job. No improvements needed.

JAMES GRAVES 
Rating:
5.0

Customer did not leave a comment.

KATHY KOLTER 
Rating:
5.0

The online option needed more clear awareness of what it involved and didn't. I still had to get addition equipment and keys inside and it would have been easier and faster gone inside to begin with

John Kutyba 
Rating:
5.0

Customer did not leave a comment.

Eric Grau 
Rating:
5.0

Internet reservation, pickup and return were dealth with in a satisfactory and friendly manner.

terence ratcliffe 
Rating:
2.0

The person checking us in was able to help us get some things corrected, but I would consider him to have been rude. But, it worked out in the end.

SHARON LINDSAY 
Rating:
5.0

Customer did not leave a comment.

Peter Simpson 
Rating:
5.0

Customer did not leave a comment.

Damian Oldmixon 
Rating:
5.0

Great customer service!

BOBBY KENNEDY 
Rating:
5.0

Customer did not leave a comment.

kimberly griffin 
Rating:
4.0

Truck was definitely beat up. But functioned properly.

Tim Toney 
Rating:
5.0

The drop off at Ace Hardware was awesome. The personnel were nice and very helpful. Return truck check in no hassles at all.

Dave Hritz 
Rating:
5.0

Customer did not leave a comment.

Cliff Timmons 
Rating:
5.0

The guy that helped me did a really good job. Very sounds advice because this was my first time towing.

Joshua Houchins 
Rating:
1.0

The young male person in charge of the rental was rude as if I was asking to borrow the truck. Poor customer service.

david hurbines 
Rating:
4.0

Customer did not leave a comment.

DARCY MYERS 
Rating:
5.0

Customer did not leave a comment.

Tim Roberts 
Rating:
5.0

Ace Hardware employees were very pleasant and extremely helpful. Truck was in great shape so we had no problems with our move. Thank you!

Michael Knight 
Rating:
5.0

Customer did not leave a comment.

GINA LEHNERT 
Rating:
5.0

Customer did not leave a comment.

Billy Harper 
Rating:
5.0

Customer did not leave a comment.

Nicole Forristal 
Rating:
5.0

The rental process was quite simple to be honest and the people at this location were very friendly and helpful.

Brandon Ashlock 
Rating:
5.0

It was determined by a kid I was slightly under on my gas which I was not and charged 7 USD for actually being over by 3 cents of gas than what I received. I will never use it again because of this blatant scam and bullshit charge.

AARON BENSON 
Rating:
5.0

I think there should be a lower mileage rate for those not leaving the state. .79 a mile should be changed to 0 and truck rental should be 50$ a day. Diesel trucks would be better as well

ADAM OSBORN 
Rating:
5.0

Customer did not leave a comment.

chris Ott 
Rating:
5.0

They parked the trailer for me which was enormously helpful. I really appreciate that. They also took the time to listen to me. You don't usually see that in young men. Great customer service.

Christopher Holland 
Rating:
3.0

Oil your equipment. Make sure trailers are oriented hitch out toward to access ally so that backing out is not an issue. It is always preferable to pull out of a parking area nose out with a trailer rather than backing around a blind corner. At least the backup was not into traffic and the roads themselves are not busy at the location at all. The manager did the best she could to help me with the exit after some guy pulled the trailer in and dropped it backwards in the parking area. I would love to see her again. She was very pleasant.

Christopher Holland 
Rating:
5.0

Customer did not leave a comment.

LISA richardson 
Rating:
5.0

Customer did not leave a comment.

Ciprian A Tamas 
Rating:
5.0

Did just fine twice with me. Friendly and made sure everything was good are working properly before leaving the lot. Thanks.

STEPHEN HILL 
Rating:
5.0

The owners were VERY nice, helpful and knowledgeable. It was a pleasure to deal with both of them.

Cary Allen 
Rating:
5.0

Everything was just fine and the people there was very helpful.

Wayne Massengale 
Rating:
5.0

They hooked up the trailer, checked out the lights. They told me how to load the trailer and to follow rules of the road.

GEORGE FLEMING 
Rating:
5.0

0

brandon steever 
Rating:
5.0

Customer did not leave a comment.

VICKI BERNDT-ODENS 
Rating:
5.0

Customer did not leave a comment.

Jason Pruiett 
Rating:
5.0

Customer did not leave a comment.

Jason Pruiett 
Rating:
4.0

Customer did not leave a comment.

Lonnie Collins 
Rating:
5.0

Great customer service

kandy cross 
Rating:
5.0

They were wonderful and worked well with our time frame. Thank you again

BRIAN WURST 
Rating:
5.0

I was very happy with the service you provided and the equipment

GEORGE FLEMING 
Rating:
5.0

The owner and all his help are GREAT, they are so helpful and knowledgeable of the U-haul system. I rented trailers from them in the past they are great to work with I'll use them again for all my moving needs.

MIKE LANGE 
Rating:
3.0

Customer did not leave a comment.

Kayla Elliott 
Rating:
3.0

Customer did not leave a comment.

Brian LeClare 
Rating:
5.0

Customer did not leave a comment.

Mike Lange 
Rating:
5.0

I am aware that it is impossible to have the location check all details of each vehicle The rear door was almost impossible to open I did alert them to this and a work order was made for repairs

KELLY TIEDE 
Rating:
4.0

Personnel were nice and friendly. However, large truck I rented only had a little over a quarter of a tank of gas. Big hassle to have to start with a trip to gas station and then try to "guesstimate" how much gas I was going to use. Ended up needing second trip to gas station.

Ginger Witty 
Rating:
5.0

Customer did not leave a comment.

Randall Metzger 
Rating:
5.0

I really like these people. The manager who checked me in was very friendly and helpful... he recommended extending my time another 2 hours. He was right- we needed the time! The young man and young lady who took me to the truck were also friendly and thorough. In fact, she came in for her shift as I was checking in. A customer was waiting behind me, and she walked right to the register (with her stuff still in her arms) and cashed him out! I told her upon returning the truck how impressive that was. I've always liked Ace Hardware for their service- this one especially! Thank you!

Charles Henry 
Rating:
4.0

Customer did not leave a comment.

JACQUI PARKHILL 
Rating:
5.0

Very friendly, answered all questions and wished me well in my move.

Karen Larson 
Rating:
5.0

Customer did not leave a comment.

Dawn Van Winsen 
Rating:
5.0

Friendly staff, easy access for pick-up. 👍🏻

Jeff Denning 
Rating:
5.0

The folks at Branson Ace Hardware are always a pleasure to work with.

George Sfair 
Rating:
5.0

I've used this location multiple times now and have always had a good experience

Kayla Coursey 
Rating:
3.0

Stop ripping people off

Kimberly Ghan 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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