Customer Reviews for Branson Ace Hardware
(Distribuidor de U-Haul del vecindario)

129 comentarios

190 Cross Creek Blvd   Branson, MO 65616

(417) 336-4050

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(417) 336-4050

190 Cross Creek Blvd
Branson, MO 65616

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE M. 
Clasificación:
5.0

Workers at this establishment are friendly knowledgeable and hard working they stress the safety rules implemented by uhaul to provide the safest experience possible

IAN M. 
Clasificación:
5.0

Everyone was great.

BUDDY C. 
Clasificación:
5.0

Excellent service and attention to detail. All personnel were knowledgeable and friendly. I would definitely recommend their services to any of my friends. Thanks for a job well done.

HOWARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
5.0

Great friendly service and solid well-functioning equipment. All went well.

JAMES M. 
Clasificación:
5.0

They were so helpful! Cannot recommend them enough

MOLLY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
1.0

I waited in line behind only one other person for 45 minutes. The manager here decided to train a new lady and show her every little step while in the middle of a rush. When I was driving the truck down a hill at the white oak station right down the road the truck broke down. The oil light came on, the engine went out, and I began rolling down the hill until I slammed my breaks. When I returned my keys the young man was very disrespectful, didn't make eye contact once, and when I said thank you he just walked away. I use uhaul regularly and this is BY FAR my worst experience.

Jaydun S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Awesome service and friendly staff

SHARON D. 
Clasificación:
5.0

I only had 1 problem with my rental. There was leakage from either the roof or side panels. It was a downpours game rainstorm we drove through. Most of what we were transporting were pictures and photo albums which were mostly in plastic tubs. Some cardboard boxes were damp. Minimal damage to photos so no big deal. Staff was great.

MICHAEL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDY L. 
Clasificación:
5.0

A very kind lady associated with the location saw me returning the uhaul after dark by myself and made sure I was able to go through the process quickly. ¡Gracias!

Teri A. 
Clasificación:
5.0

Great customer service.

MICHELLE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

The Ace team was great! Helped us get the size and coverage we needed for things to go so smoothly

DANIELLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven J. 
Clasificación:
5.0

Can't think of a thing. Everything went very well.

Faith Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles O. 
Clasificación:
1.0

I've filed a complaint with your company. Very rude young guy that rented this truck to me messed up my reservation and gave me a dirty and very messed up truck, and I feel this was on purpose because he didn't like that my reservation was already set up and he wanted me to redo the entire trip with him when your VERY friendly CSR Linda already spoke with me and had every detail ironed out and ready and he wanted me to repack drop offs and destinations etc.

Gary M. 
Clasificación:
1.0

Well first and foremost I will never go back there to this location so nor would I ever recommend a friend or family to this location

BRYAN B. 
Clasificación:
5.0

The customer service was excellent! They were professional and knowledgeable, and made my moving experience avoid one. We will definitely rent from them again!

BARBARA M. 
Clasificación:
5.0

Great people to deal with.

JON MERLIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER R. 
Clasificación:
5.0

Very friendly and helpful staff. I will continue to do business with them.

Merle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica H. 
Clasificación:
3.0

Nobody knew what they were suppose to do.

MaTthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry A. 
Clasificación:
1.0

So I get there to do a lockbox pick up this morning and the truck was blocked by another truck and I could not get it out or anything so I go inside at 7 AM mind you it's 18° freezing cold ice on the windows outside this morning to let them know that I'm there to pick up my truck remotely and it's blocked and I can't get it out or get to it so they gave me another truck and he tells me to go outside and start the truck and pull it to the front so it can warm up mind you at this point I'm already frustrated because for one I was supposed to just be able to do this remotely with my phone and it's freezing cold outside so here I am waiting for him to get all this paperwork switched over get ready he hands me the key after he gets the paperwork switched over I go out to get the truck and I'll be darned if it's not blocked by another truck so I have to walk back inside and let him know that it is blocked and then I have to go and start the truck and bring it up front to warm up but the windshield was frozen with ice so I had to sit there in a cold truck and wait for it to warm up and then it's just not the greatest experience at all I am not pleased the inside on the seat and the armrest were sticky like something had been spilled on it and it just was not the best it doesn't look like it's been cleaned in quite some time there was actually a dirt film all over the steering well I'm not one bit happy at all

BRYAN B. 
Clasificación:
5.0

No everything was good

Terry D. 
Clasificación:
5.0

Great job

Michael R. 
Clasificación:
5.0

We had an excellent experience and the person who helped us was quick and super helpful and he took care of all the details of getting our trailer hooked up - even in the pouring rain!

CHRISTOPHER J. 
Clasificación:
2.0

The truck was way in the back and could have been pulled out to a more convenient spot plus I paid for a dolly but there was no dolly in the truck which made a two person move much more difficult.

Kathy S. 
Clasificación:
5.0

Only problem I had was with U-Haul not the locations. I arrived with more gas than needed in tank which would of been 7.00 worth of gas. No refund. But turned the unit in 1 day yearly no refund. But went 5 miles over and was charged don't understand don't really know if I'll use U-Haul again.

Debby D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce G. 
Clasificación:
5.0

Everything was great

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Alan was very helpful, his team met me in the parking lot and got me checked out super quick

ZAK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon G. 
Clasificación:
1.0

You can train all employees how to use the uhaul system, I waited over 45 minutes just for them to get our information in the system and get us a truck!!!!

Justice W. 
Clasificación:
4.0

Have tried to get a refund on the furniture dolly and moving pads that were not with my truck, but I was charged for. Have talked with U-Haul customer service. Customer service said I had to process the refund when I turned the truck in. Personnel at drop off said I had to contact Customer service - no resolution from either party - just tell me I have to get my refund from the other party.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jimmy M. 
Clasificación:
2.0

Took waaaaaay to long to pick up the equipment.

OWEN S. 
Clasificación:
3.0

Make sure enough blankets are available.

Greg B. 
Clasificación:
5.0

Had a great experience renting from Ace Hardware in Branson.

RANDALL W. 
Clasificación:
5.0

This is a great location/dealer.

Pat R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luke B. 
Clasificación:
3.0

cannot think of anything

HAROLD V. 
Clasificación:
5.0

The group at Ace Hardware is great - courteous, professional and easy to work with. I'll definitely go back next time I need a U-Haul.

Jim S. 
Clasificación:
5.0

Very nice people !!

Traci P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maritrini N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN H. 
Clasificación:
5.0

The management and employees are very friendly and great to work with. They know their stuff and asked all the right questions to ensure we had the equipment we needed. It was a pleasure doing business with them.

Eric H. 
Clasificación:
5.0

The staff was excellent and very through during my pick-up.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary O. 
Clasificación:
5.0

The gentlemen that helped me at Ace were very friendly and very helpful. If I need U-Haul services again I will rent from this Ace location for sure!

Sean M. 
Clasificación:
5.0

Friendly, prompt, courteous

James S. 
Clasificación:
5.0

Check-in was smooth and Alan was very friendly and thorough. The young man who hooked up the trailer and talked us through any trouble-shooting we might need to know was funny and efficient and very personable. (I'm sorry that his name escapes me.)

MIKE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary O. 
Clasificación:
5.0

Alan was extremely helpful and suggested the most economical rental solution regarding our needs.

fred R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy W. 
Clasificación:
5.0

Very helpful and knowledgeable staff.

STEVE K. 
Clasificación:
5.0

Great service

Roger P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl C. 
Clasificación:
5.0

I called ahead to ensure a truck was available, upon picking up my truck it took 40 min to do the paperwork, it wasn't until Kevin ( asleep in the back room) came to the front was able to get my truck and the computers figured out I suggest you not accept an agreement by phone to rest out one of your truck if the staff left in the store ( untrained) upon a scheduled pick is the only one left on duty

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander H. 
Clasificación:
4.0

The truck was dirty on the outside and the driver windshield wiper needed a new blade. The mirror on the side of the truck only moved to two positions, neither of which aided the driver. However, the service was friendly and swift.

Michelle P. 
Clasificación:
5.0

These guys are the best and the service is excellent

Carl C. 
Clasificación:
5.0

Very nice and helpful

kevin B. 
Clasificación:
5.0

Nice truck great people.

DENNIS F. 
Clasificación:
5.0

Everything was perfect. Especially the Ave Hardware Customer Service set up!

STACY C. 
Clasificación:
5.0

Friendly staff. The rental went smoothly!

LOUIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANETTE R. 
Clasificación:
5.0

I cannot imagine what could have been a better customer experience...maybe loading and unloading the trailer?

Sara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
4.0

Ok

Dan K. 
Clasificación:
1.0

Drop off location entered fuel level wrong and did not adjust charged mileage to reflect actual miles driven, did not give credit for extra fuel left in truck as compared with low level at pickup. I even contacted Branson area field manager, Victor Mileurn, who refused to provide any resolution to mileage overage charge nor credit for extra fuel truck returned with.

Douglas T. 
Clasificación:
2.0

The gentleman that answered the phone was very rude and called us a pain in the ass person to the owner of the store. The owner was nice but as someone in a bind with no other option we stayed with that location. Had there been another store open we would have went elsewhere.

Cherokee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl L. 
Clasificación:
5.0

Ace Hardware right down the street from my new home in MO - AWESOME!! love these guys and thankful I have another good UHaul store near me. YOu guys need to train other companies how to handle customer service, both the Council Bluffs and Branson stores clearly lead the way in quick, polite, and experienced customer service.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tawanda P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry K. 
Clasificación:
5.0

Great people inside. For the Branson area this is the only location I want to use.

CHRIS M. 
No se han enviado comentarios para esta ubicación.

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