Excellent service great people.
Jeff C.
Customer Reviews for Branson Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was pleasure to use this location, the service was very good. Very nice people at this location.
Christopher F.They very friendly and helpful. I will definitely use them again
Debbie L.very good Friendly's service Thank you
jadwiga K.Poor customer service
dianne P.The truck did not run well but it got me the 18 miles I needed. The truck was clean it just seemed that the engine was not running correctly. I don't think it was the fault of the people at Ace Hardware. I am a vehicle sales professional and very sensitive to the way a vehicle operates.
Doug B.Always a friendly experience with home town flair and experience!
JEFF M.Female employee at the UHaul register, an asset to Ace Hardware. Personable & Efficient. Knows her stuff. Excellent employee. My apologies, didn't view a name tag.
JESS R.Very friendly and helpful in a pinch.
JEREMY S.Very convenient next to my storage. Had to move furniture.
Shiloe D.Excellent facility. Always helpful!
Jeffrey C.Perfect job. No improvements needed.
JAMES G.The online option needed more clear awareness of what it involved and didn't. I still had to get addition equipment and keys inside and it would have been easier and faster gone inside to begin with
John K.Internet reservation, pickup and return were dealth with in a satisfactory and friendly manner.
terence R.The person checking us in was able to help us get some things corrected, but I would consider him to have been rude. But, it worked out in the end.
SHARON L.Great customer service!
BOBBY K.Truck was definitely beat up. But functioned properly.
Tim T.The drop off at Ace Hardware was awesome. The personnel were nice and very helpful. Return truck check in no hassles at all.
Dave H.The guy that helped me did a really good job. Very sounds advice because this was my first time towing.
Joshua H.The young male person in charge of the rental was rude as if I was asking to borrow the truck. Poor customer service.
david H.Ace Hardware employees were very pleasant and extremely helpful. Truck was in great shape so we had no problems with our move. Thank you!
Michael K.The rental process was quite simple to be honest and the people at this location were very friendly and helpful.
Brandon A.It was determined by a kid I was slightly under on my gas which I was not and charged 7 USD for actually being over by 3 cents of gas than what I received. I will never use it again because of this blatant scam and bullshit charge.
AARON B.I think there should be a lower mileage rate for those not leaving the state. .79 a mile should be changed to 0 and truck rental should be 50$ a day. Diesel trucks would be better as well
ADAM O.They parked the trailer for me which was enormously helpful. I really appreciate that. They also took the time to listen to me. You don't usually see that in young men. Great customer service.
Christopher H.Oil your equipment. Make sure trailers are oriented hitch out toward to access ally so that backing out is not an issue. It is always preferable to pull out of a parking area nose out with a trailer rather than backing around a blind corner. At least the backup was not into traffic and the roads themselves are not busy at the location at all. The manager did the best she could to help me with the exit after some guy pulled the trailer in and dropped it backwards in the parking area. I would love to see her again. She was very pleasant.
Christopher H.Did just fine twice with me. Friendly and made sure everything was good are working properly before leaving the lot. Thanks.
STEPHEN H.The owners were VERY nice, helpful and knowledgeable. It was a pleasure to deal with both of them.
Cary A.Everything was just fine and the people there was very helpful.
Wayne M.They hooked up the trailer, checked out the lights. They told me how to load the trailer and to follow rules of the road.
GEORGE F.0
brandon S.Great customer service
kandy C.They were wonderful and worked well with our time frame. Thank you again
BRIAN W.I was very happy with the service you provided and the equipment
GEORGE F.The owner and all his help are GREAT, they are so helpful and knowledgeable of the U-haul system. I rented trailers from them in the past they are great to work with I'll use them again for all my moving needs.
MIKE L.I am aware that it is impossible to have the location check all details of each vehicle The rear door was almost impossible to open I did alert them to this and a work order was made for repairs
KELLY T.Personnel were nice and friendly. However, large truck I rented only had a little over a quarter of a tank of gas. Big hassle to have to start with a trip to gas station and then try to "guesstimate" how much gas I was going to use. Ended up needing second trip to gas station.
Ginger W.I really like these people. The manager who checked me in was very friendly and helpful... he recommended extending my time another 2 hours. He was right- we needed the time! The young man and young lady who took me to the truck were also friendly and thorough. In fact, she came in for her shift as I was checking in. A customer was waiting behind me, and she walked right to the register (with her stuff still in her arms) and cashed him out! I told her upon returning the truck how impressive that was. I've always liked Ace Hardware for their service- this one especially! Thank you!
Charles H.Very friendly, answered all questions and wished me well in my move.
Karen L.Friendly staff, easy access for pick-up. 👍🏻
Jeff D.The folks at Branson Ace Hardware are always a pleasure to work with.
George S.I've used this location multiple times now and have always had a good experience
Kayla C.Stop ripping people off
Kimberly G.The staff at Ace Hardware were friendly and polite. Was quick at checking the rental back in. Thank You.
John M.I had to return to the rental place to get them to remove the damage charge for bird droppings! All we had to do was rub on it with our thumb and the so-called “damages“ disappeared. I was thankful they reversed the damage charges, but I should not have to drive out of my way and go back to prove that I did nothing to the vehicle.
Brad D.These guys are 👍 great
Chuck H.Great experience! Alan made the check-in/check-out easy. I've used the Ace Hardware location before. Nobody does it better!!!
TED B.Best service!
Daniel S.The 2 gentleman was great and professional Thanks
David W.The 2 gentleman were great and very professional. Thanks
David W.The man was very nice and went out of his way to help me.
SHANNON D.reserved tow dollie from location in Kiberling, when hubby got there, NO ONE was on sight. He ended up going to the Ace Hardware location and ended up getting a trailer instead. Very frustrating as he wasted at least an hour trying to get the item reserved. He had driven 5 hours to get our broken vehicle and still had a 5 hour drive to get the impaired vehicle home. Ace hardware location was helpful.
Kimberly M.Nothing , everything was great. Store clerks were very accordingly perfesional.
CAROL P.They were great!! Mickie is a rockstar! I will definitely use them again. I have 3 other I haul locations where I live. I drove 30 minutes to this location and they went above and beyond! Fantastic customer service!!!
Rachel C.Adding a sign or more clear instructions regarding of process. It took me some time to figure out that cashiers in ace hardware are the ones who do check-in.
Daniil G.