Customer Reviews for Boca Box Co
(U-Haul Neighborhood Dealer)

1,324 reviews

908 N Dixie Hwy   Boca Raton, FL 33432
(On Dixie Hwy Just South Of Glades Rd)

(561) 362-7783

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(561) 362-7783

908 N Dixie Hwy
Boca Raton, FL 33432
(On Dixie Hwy Just South Of Glades Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

burnis hayes 
Rating:
5.0

Customer did not leave a comment.

James Weber 
Rating:
4.0

Customer did not leave a comment.

Avi Greene 
Rating:
4.0

Easy drop off procedure.

Joseph Nagle 
Rating:
5.0

Second time we rented from here perfect easy experience.

Julius Costanza 
Rating:
5.0

Excellent experience all around.

Marc Weiss 
Rating:
5.0

Customer did not leave a comment.

WILLIAM COLEMAN 
Rating:
5.0

Super clean, easy to check in and pick up truck. Owner was extremely helpful!

Jennifer Hannifan 
Rating:
5.0

Bill was so kind and helpful. The rental experience was a breeze!

MARC ROSEN 
Rating:
5.0

Customer did not leave a comment.

michael bleecker 
Rating:
5.0

I used the self return as well. When I couldn’t locate the key drop I went inside for assistance. Staff was very friendly and helpful.

Doreen Caccetta 
Rating:
5.0

Customer did not leave a comment.

Anthony Dua 
Rating:
5.0

Bill was a great person to work with! He made the process so easy and stress free; when I move down the road I will use his location again.

Rafael Tardi 
Rating:
1.0

Customer did not leave a comment.

Dharshan Kotambage 
Rating:
5.0

car was dirty. they cheat with returned miles. First time check receipt. it's your goal have more money just stolen from clients? Now interesting how many times you did before

Aleksei Saraev 
Rating:
3.0

Customer did not leave a comment.

Henry Paul 
Rating:
3.0

Signing up and doing the check-in was useless. The clerk at the Boca Box had to do all the steps again.

William Ramsey 
Rating:
5.0

Customer did not leave a comment.

JILL ISCHE 
Rating:
5.0

Customer did not leave a comment.

Christopher Spindler 
Rating:
3.0

The lock box was ridiculously hard to open, and the online process to pick up the truck and return it was a hassle. It took nearly an hr both on the pickup and return because initially my location couldn’t be determined and then the pictures I took of the truck kept getting rejected for whatever reason. This could have been a simple process.

Charde Berry 
Rating:
5.0

Customer did not leave a comment.

OTACILIO ROCHA 
Rating:
5.0

Customer did not leave a comment.

OTACILIO ROCHA 
Rating:
5.0

Customer did not leave a comment.

Anthony Carfagno 
Rating:
5.0

Customer did not leave a comment.

NOAH ROBERSON 
Rating:
5.0

Nothing. The fellow that runs the location is outstanding,

Robert Rossman 
Rating:
5.0

Everything you'd expect from a friendly local U-Haul. Great service and easy to deal with.

Laurence Kreger 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE KAFIE HAROUN 
Rating:
3.0

Parking was difficult and the store was dingy. We purchased a box from this location and they did not tell us that it could only be returned to this store.

Gabriella Pessah 
Rating:
1.0

Upon arrival I was questioned why I didn’t arrive on time including accusations regarding someone in our company not providing the right phone number in U-Haul reservation. Also being charged for 1 gallon of fuel when our consent made sure to fuel before return Sincerely very disrespectful, asked more than needed, and not professional. Thank you

German Ramirez 
Rating:
5.0

Great personal service & quality products!

SUSAN Romagnoli 
Rating:
4.0

Customer did not leave a comment.

JOHN TWEEDIE 
Rating:
4.0

Customer did not leave a comment.

LISSETTE HINEMAN 
Rating:
2.0

I reserved a 10 foot truck with a furniture dolly and an upright dolly. Upon arrival, they did not have the upright dolly I had requested. If I had know this, I would have used another location. The clerk doing the registration was unfriendly. I reserved the truck for 24 hours and the morning of the return, I was getting a phone call to not be late that they had back to back rentals. I had no intention of being late, but I also paid to have the vehicle up until the end of contract. Do not bother me to be on time when busy moving. Also, the truck did not have the amount of gas that was stated on the contract sheet. It was lower than noted. They had one truck on the lot and he couldn’t get the gas documented correctly?? I will use another rental company in the future. Not impressed at all with my experience.

Jeanne Wickwire 
Rating:
4.0

Rep was very helpful and set up the trailer for us. Trailer was dirty but usable

Celia Kaufman 
Rating:
5.0

Just stay the same!

John Runhaar 
Rating:
5.0

Customer did not leave a comment.

Judit Potter 
Rating:
5.0

Great customer service

Luciano Vieira 
Rating:
3.0

Customer did not leave a comment.

Alicia Sable-Hunt 
Rating:
3.0

The workers were rude and not cooperative to my situation. I reserved a truck at a different location, but was relocated to this one, when I explained that this was an inconvenience to me, they didn't care all they would say was take an Uber. This location was out of my way. I called twice to change locations and both times the worker was rude.

Mark Pennachio 
Rating:
5.0

Was great

ALEXANDRE NEGRI 
Rating:
5.0

Customer did not leave a comment.

Love Serving Autism 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MILLER 
Rating:
5.0

Customer did not leave a comment.

KEVIN M STARR 
Rating:
5.0

Customer did not leave a comment.

Julie Livshits 
Rating:
4.0

way too many emails and texts. You should be able to trim this down so we don't get so many.

Kyle Willer 
Rating:
5.0

Fast and super friendly service

Sven Graben 
Rating:
4.0

Customer did not leave a comment.

Michael Ryall 
Rating:
3.0

Van did not shift properly. Whined. Gas mileage was horrific.

richard diamond 
Rating:
5.0

So professional service

Jose david 
Rating:
5.0

Customer did not leave a comment.

Jose david Guerra 
Rating:
5.0

Customer did not leave a comment.

Michael Syrok 
Rating:
2.0

Because the address is complicated. The name is Boca Box and I search for U- haul name . But the service is good.

Milagros Gutierrez de Herrera 
Rating:
5.0

Easy process.

Perryn Stewart 
Rating:
5.0

Loved the touch point with a knowledgeable person manning the helm. Greatly appreciate the support!

Wanda Nee 
Rating:
3.0

I feel sorry for the only person working there as he has many jobs to do and customers to serve. The phone is ringing and no one to answer it leads me to believe you don't care about customers requests/questions. The online ordering is very confusing and should not be the only way to reserve a truck. I reserved a truck for a 48 hour hold and when I went to book it I had to move to a bigger truck and the 800 u haul person was great to talk to on the phone but he checked 24 locations near where I needed and could not find a 15' truck. That's hard to believe. The inside of the truck was ok. The doors were creaking and no power window or power locks. That is hard to believe in this day and age you cannot provide a powered window and locks truck. You guys should not up sale all the extras like dolly's and blankets and get better trucks and roll the entire price into one cost that includes these options.

Rick Krivda 
Rating:
5.0

Customer did not leave a comment.

John Hunt IV 
Rating:
5.0

Kind great service great experience

JAMES PARCESEPE 
Rating:
5.0

Customer did not leave a comment.

oleg klovatskiy 
Rating:
4.0

I say thank you for your ki.dne I don't have any

jean St Hubert 
Rating:
5.0

I would only rent from this location. Best customer service !!!! I’m happy I found it.

Kirk Kubach 
Rating:
5.0

Customer did not leave a comment.

RENATO RIVERA 
Rating:
5.0

For me renting this truck everything was excellent for me

TYRONE MCFARLEY 
Rating:
5.0

Rep at store was very helpful!!

Alex Texidor 
Rating:
5.0

Customer did not leave a comment.

HENRY RAMOS 
Rating:
5.0

Customer did not leave a comment.

HENRY RAMOS 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Silver 
Rating:
5.0

Customer did not leave a comment.

Jeffery Pfaff 
Rating:
5.0

Very good customer service.

Antonia Gresbrink 
Rating:
5.0

Bill was excellent and did a great job! I would not improve a thing. I’d definitely recommend the location to friends and family. Thank you

Eric Quent 
Rating:
4.0

Customer did not leave a comment.

Ernesto Zota 
Rating:
5.0

Customer did not leave a comment.

JULIUS Costanza 
Rating:
5.0

Customer did not leave a comment.

Michael Kubinec 
Rating:
5.0

Customer did not leave a comment.

STEVE PESSO 
Rating:
5.0

Great customer service!

Michael DeGiorgio 
Rating:
2.0

The van has used trash remaining in both the cab and the back bed. I didn’t see any U-Haul sign anywhere on the property. It’s just some back lot. Wasn’t sure I was in the right place until I pulled around back and saw two u-haul vehicles sitting there.

Darren Christian 
Rating:
4.0

Customer did not leave a comment.

WINSTON NELSON 
Rating:
5.0

N/A

KEITH LEVERETTE 
Rating:
3.0

There was one person working in a Saturday. Line was out the door. He had to check people in and go back to rental and help renters with their equipment as well. There need to be another person working, otherwise location would be fine to rent again. The latch on the door of my trailer got stuck when door was up. Latch/locking mechanism on trailer needs attention.

Erica Hechler 
Rating:
5.0

Customer did not leave a comment.

Yevhenii Vlasenko 
Rating:
4.0

Bill the owner is great to work with. Very competent and professional . Speaks clearly to the customers which is something I had a problem with at a previous UHaul rental location.

Paul Marko 
Rating:
1.0

Brought filthy dirty truck sticky steering wheel slider door not working then charged me $10 for 2 gallons of fuel rude person bill at counter

JAMES PARCESEPE 
Rating:
5.0

Thanks all worker

Bektas Balim 
Rating:
5.0

Customer did not leave a comment.

Travis Jeune 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MALFITANO 
Rating:
3.0

Gas gauge was broken. Upon pick-up, gauge said full. But when I filled tank before dropping it off the needle went 1/8-1/4 beyond full mark, resulting it my having to purchase more fuel than necessary.

Russell Graham 
Rating:
5.0

Bill is a nice man!

Warren Kaufman 
Rating:
5.0

Bill and Dunkin were awesome. So nice and so helpful !

Jeanine Nashawaty 
Rating:
5.0

Service was excellent. Bill is great and very customer oriented.

Howard Hamilton 
Rating:
5.0

Bill was great!

Kenneth Black 
Rating:
5.0

Customer did not leave a comment.

Joseph Lopez 
Rating:
5.0

Customer did not leave a comment.

NICOLAS NINO 
Rating:
5.0

Bill over there was of a great help and awesome hospitality. Much appreciated

Yahia Sewellam 
Rating:
4.0

Customer did not leave a comment.

William Rappaport 
Rating:
5.0

Bill the owner was very helpful and friendly. He did a great job of explaining everything to me

Mark Sturman 
Rating:
5.0

Customer did not leave a comment.

Alex Cohen 
Rating:
5.0

Customer did not leave a comment.

fernando gandon 
Rating:
5.0

Customer did not leave a comment.

alan levy 
Rating:
5.0

Customer did not leave a comment.

Richard Muchin 
Rating:
5.0

It was a seamless clean experience, got on the road very quickly. The rep was very helpful in hooking up the trailer to my car.

masis prigian 
Rating:
5.0

Nothing. If it ain’t broke don’t try to fix it.

R. JENNINGS MACCONNELL JR 
No reviews have been submitted for this location.

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