Bill was so kind and helpful. The rental experience was a breeze!MARC R.
Customer Reviews for Boca Box Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.michael B.
I used the self return as well. When I couldn't locate the key drop I went inside for assistance. Staff was very friendly and helpful.Doreen C.
Customer did not leave a comment.Anthony D.
Bill was a great person to work with! He made the process so easy and stress free; when I move down the road I will use his location again.Rafael T.
Customer did not leave a comment.Dharshan K.
car was dirty. they cheat with returned miles. First time check receipt. it's your goal have more money just stolen from clients? Now interesting how many times you did beforeAleksei S.
Customer did not leave a comment.Henry P.
Signing up and doing the check-in was useless. The clerk at the Boca Box had to do all the steps again.William R.
Customer did not leave a comment.JILL I.
Customer did not leave a comment.Christopher S.
The lock box was ridiculously hard to open, and the online process to pick up the truck and return it was a hassle. It took nearly an hr both on the pickup and return because initially my location couldn't be determined and then the pictures I took of the truck kept getting rejected for whatever reason. This could have been a simple process.Charde B.
Customer did not leave a comment.OTACILIO R.
Customer did not leave a comment.OTACILIO R.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.NOAH R.
Nothing. The fellow that runs the location is outstanding,Robert R.
Everything you'd expect from a friendly local U-Haul. Great service and easy to deal with.Laurence K.
Customer did not leave a comment.CHRISTINE K.
Parking was difficult and the store was dingy. We purchased a box from this location and they did not tell us that it could only be returned to this store.Gabriella P.
Upon arrival I was questioned why I didn't arrive on time including accusations regarding someone in our company not providing the right phone number in U-Haul reservation. Also being charged for 1 gallon of fuel when our consent made sure to fuel before return Sincerely very disrespectful, asked more than needed, and not professional. Thank youGerman R.
Great personal service & quality products!SUSAN R.
Customer did not leave a comment.JOHN T.
Customer did not leave a comment.LISSETTE H.
I reserved a 10 foot truck with a furniture dolly and an upright dolly. Upon arrival, they did not have the upright dolly I had requested. If I had know this, I would have used another location. The clerk doing the registration was unfriendly. I reserved the truck for 24 hours and the morning of the return, I was getting a phone call to not be late that they had back to back rentals. I had no intention of being late, but I also paid to have the vehicle up until the end of contract. Do not bother me to be on time when busy moving. Also, the truck did not have the amount of gas that was stated on the contract sheet. It was lower than noted. They had one truck on the lot and he couldn't get the gas documented correctly?? I will use another rental company in the future. Not impressed at all with my experience.Jeanne W.
Rep was very helpful and set up the trailer for us. Trailer was dirty but usableCelia K.
Just stay the same!John R.
Customer did not leave a comment.Judit P.
Great customer serviceLuciano V.
Customer did not leave a comment.Alicia S.
The workers were rude and not cooperative to my situation. I reserved a truck at a different location, but was relocated to this one, when I explained that this was an inconvenience to me, they didn't care all they would say was take an Uber. This location was out of my way. I called twice to change locations and both times the worker was rude.Mark P.
Was greatALEXANDRE N.
Customer did not leave a comment.Love Serving A.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.KEVIN M S.
Customer did not leave a comment.Julie L.
way too many emails and texts. You should be able to trim this down so we don't get so many.Kyle W.
Fast and super friendly serviceSven G.
Customer did not leave a comment.Michael R.
Van did not shift properly. Whined. Gas mileage was horrific.richard D.
So professional serviceJose D.
Customer did not leave a comment.Jose david G.
Customer did not leave a comment.Michael S.
Because the address is complicated. The name is Boca Box and I search for U- haul name . But the service is good.Milagros G.
Easy process.Perryn S.
Loved the touch point with a knowledgeable person manning the helm. Greatly appreciate the support!Wanda N.
I feel sorry for the only person working there as he has many jobs to do and customers to serve. The phone is ringing and no one to answer it leads me to believe you don't care about customers requests/questions. The online ordering is very confusing and should not be the only way to reserve a truck. I reserved a truck for a 48 hour hold and when I went to book it I had to move to a bigger truck and the 800 u haul person was great to talk to on the phone but he checked 24 locations near where I needed and could not find a 15' truck. That's hard to believe. The inside of the truck was ok. The doors were creaking and no power window or power locks. That is hard to believe in this day and age you cannot provide a powered window and locks truck. You guys should not up sale all the extras like dolly's and blankets and get better trucks and roll the entire price into one cost that includes these options.Rick K.
Customer did not leave a comment.John H.
Kind great service great experienceJAMES P.
Customer did not leave a comment.oleg K.
I say thank you for your ki.dne I don't have anyjean S.
I would only rent from this location. Best customer service !!!! I'm happy I found it.Kirk K.
Customer did not leave a comment.RENATO R.
For me renting this truck everything was excellent for meTYRONE M.
Rep at store was very helpful!!Alex T.
Customer did not leave a comment.HENRY R.
Customer did not leave a comment.HENRY R.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Jeffery P.
Very good customer service.Antonia G.
Bill was excellent and did a great job! I would not improve a thing. I'd definitely recommend the location to friends and family. Thank youEric Q.
Customer did not leave a comment.Ernesto Z.
Customer did not leave a comment.JULIUS C.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.STEVE P.
Great customer service!Michael D.
The van has used trash remaining in both the cab and the back bed. I didn't see any U-Haul sign anywhere on the property. It's just some back lot. Wasn't sure I was in the right place until I pulled around back and saw two u-haul vehicles sitting there.Darren C.
Customer did not leave a comment.WINSTON N.
There was one person working in a Saturday. Line was out the door. He had to check people in and go back to rental and help renters with their equipment as well. There need to be another person working, otherwise location would be fine to rent again. The latch on the door of my trailer got stuck when door was up. Latch/locking mechanism on trailer needs attention.Erica H.
Customer did not leave a comment.Yevhenii V.
Bill the owner is great to work with. Very competent and professional . Speaks clearly to the customers which is something I had a problem with at a previous UHaul rental location.Paul M.
Brought filthy dirty truck sticky steering wheel slider door not working then charged me $10 for 2 gallons of fuel rude person bill at counterJAMES P.
Thanks all workerBektas B.
Customer did not leave a comment.Travis J.
Customer did not leave a comment.CHRISTOPHER M.
Gas gauge was broken. Upon pick-up, gauge said full. But when I filled tank before dropping it off the needle went 1/8-1/4 beyond full mark, resulting it my having to purchase more fuel than necessary.Russell G.
Bill is a nice man!Warren K.
Bill and Dunkin were awesome. So nice and so helpful !Jeanine N.
Service was excellent. Bill is great and very customer oriented.Howard H.
Bill was great!Kenneth B.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.NICOLAS N.
Bill over there was of a great help and awesome hospitality. Much appreciatedYahia S.
Customer did not leave a comment.William R.
Bill the owner was very helpful and friendly. He did a great job of explaining everything to meMark S.
Customer did not leave a comment.Alex C.
Customer did not leave a comment.fernando G.
Customer did not leave a comment.alan L.
Customer did not leave a comment.Richard M.
It was a seamless clean experience, got on the road very quickly. The rep was very helpful in hooking up the trailer to my car.masis P.
Nothing. If it ain't broke don't try to fix it.R. JENNINGS M.
service was greatOTIS S.
Customer did not leave a comment.JULIANNE B.
Customer did not leave a comment.BRUCE B.
Customer Service was outstandingTINA L.
Bill was great, very friendly and helpful. Would highly recommend this location over any other in the area !.Mark G.
Uhaul change my reservation hours before my move from a place that was less than 2 miles from my house to one that is 9 miles from home. I was charge for those additional miles even though it was U-gaulteria problem ( not enough trucks). Really disappointed and consider this a bad business practice.Hector R.
I had the easiest pickup and return of a moving truck. The owner was friendly and is a dog person which was a bonus!Jon D.