Customer Reviews for Bluegrass Parkway U STOR IT
(U-Haul Neighborhood Dealer)

3,649 reviews

10000 Bluegrass Pkwy   Louisville, KY 40299
(Hurstbourne Ln @ I-64)

(502) 491-4717

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(502) 491-4717

10000 Bluegrass Pkwy
Louisville, KY 40299
(Hurstbourne Ln @ I-64)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I had a HORRIBLE experience with U-Haul. 4 minutes before my reservation that I had booked a week in advance, they called and said they didn’t have the size truck I needed and sent me to a different location for a 4 hour later pick-up. When I arrived at that location, the only truck they had was small enough to not even hold my couch (I had reserved a 26’ truck). I told them I needed a bigger truck, they were going to send me 30 miles away but suddenly found another truck closer. When I arrived there, the lady was extremely rude and said I was late, even though I came directly from the previous location which I arrived on-time. I still received a smaller truck. HORRIBLE experience, put a huge issue into my moving day plans and were overall extremely rude and unhelpful. I asked for a discount and they said my discount was paying for a smaller truck…….a truck size I didn’t want and only received out of desperation.

Jacey R 
Rating:
4.0

Customer did not leave a comment.

Randall D 
Rating:
4.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

Customer did not leave a comment.

DREW F 
Rating:
1.0

The staff was rude.

JON M 
Rating:
3.0

It was after hours when we returned the vehicle.

Monique B 
Rating:
5.0

Customer did not leave a comment.

Heath P 
Rating:
5.0

John was great!!

Scott D 
Rating:
3.0

The guys in the office did very little. I had to make a couple of trips inside when I feel it was his responsibility to be outside in case of questions, etc. Guess his phone was a little more important.

Stephanie W 
Rating:
5.0

Customer did not leave a comment.

George M 
Rating:
5.0

Best company to go to!

Gregg H 
Rating:
5.0

Customer did not leave a comment.

Bruce B 
Rating:
5.0

Customer did not leave a comment.

Robert I 
Rating:
2.0

Truck had check engine light on the entire trip. Everything ended up fine, but the engine was definitely running at higher RPMs need it needed to (even empty).

Vinh D 
Rating:
4.0

Customer did not leave a comment.

Cornelius B 
Rating:
5.0

Customer did not leave a comment.

Sila C 
Rating:
5.0

Customer did not leave a comment.

Charles S 
Rating:
5.0

Owner is friendly and takes care of the customer.

Troy H 
Rating:
5.0

Customer did not leave a comment.

Wally H 
Rating:
5.0

We had to clean the box of the truck from dirt and some small trash non big deal. Otherwise it did the job for us.

mario g 
Rating:
1.0

I was harassed and threatened not to be given a truck at this location, the man tried to explain to me for 30 minutes how to pack and move, and it was a horrible experience

Danielle L 
Rating:
3.0

Customer did not leave a comment.

Andrew B 
Rating:
5.0

Customer did not leave a comment.

JEREMY K 
Rating:
5.0

Everything went smoothly and without issues. Very friendly and helpful!

David H 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
2.0

Guy seemed bothered with me returningthe truck there Too busy doing nothing to check me out like I expected - resultingbin me being charged a fuel surcharge - even though I put exactly the same or more gas that I was given ( 1/4 tank)

John M 
Rating:
4.0

Drop off after hours is hard to back a trailer in a space where none is available other wise not bad

Richard L 
Rating:
1.0

I got charged 3 times and had to get a refund for two of the times. I was charged $141 dollars at first and somehow my cargo trailer was returned 13 minutes after into a location that was 2 and a half hours away. My card was reimbursed $102 dollars. The manager then redid my reservation and put a 50 dollars credit to be paid to cover my reimbursement. I then paid $121 dollars which is still 22 dollars over what I paid originally. 143+122 is 264-102 is 162 which I told him but he instituted that I got my money back. I paid and after called support which corrected my payments and reimbursed me. These are still not in my account so currently I am out of $366 dollars because they refunded $102 dollars to themselves and reimbursed the 143 dollars so I have all three charges at the moment but no reimbursements. I will be watching to see if I get my money back. The shop also smelled like weed and there were comments about “420” blazing it. I got there at 4:20. My reservation was at 4:30. I left at 5:45. Also whenever the rental said I returned it to the original store I had to resubmit a rental and the return address was made incorrectly which I noticed before we returned the vehicle. The address for returnal was 2 and a half hours away from my original rental. I had to call support this afternoon for them to change it to where I was actually moving to. Not to mention the black German shepherd in the office that attacked another customer. Hopefully I will get my refunds!

Jaden R 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE G 
Rating:
5.0

Customer did not leave a comment.

Donald S 
Rating:
5.0

Customer did not leave a comment.

Rich A 
Rating:
5.0

Customer did not leave a comment.

Terry C 
Rating:
5.0

Best size truck for in town manuvours, easy handling with very appreciated pricing.,,

Edward G 
Rating:
5.0

Customer did not leave a comment.

MILTON M 
Rating:
5.0

great service and very reliable truck

Marshal J 
Rating:
5.0

Customer did not leave a comment.

CHARLES A 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
5.0

Customer did not leave a comment.

Aaron W 
Rating:
5.0

Customer did not leave a comment.

Doy E 
Rating:
3.0

Customer did not leave a comment.

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

Judson R 
Rating:
4.0

Rented a 15 foot truck for 3 hours and it cost me $83 !!! Only went 17 miles. Gas charge was $15 for 3 gallons, so you’re telling me that truck only gets 5 miles per gallon ?!?! Plus I don’t remember asking for the “safe move” that was $15 more.

PAUL M 
Rating:
5.0

Customer did not leave a comment.

Taeshan D 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Customer did not leave a comment.

william h 
Rating:
1.0

My trip was delayed two days due to equipment need maintenance.My life was on the line due to representative mud properly assisting with negligence.Haf to have someone come come to Addison led me to stay in hotel overnight

Donnella T 
Rating:
4.0

Customer did not leave a comment.

Richard F 
Rating:
5.0

Customer did not leave a comment.

andrew f 
Rating:
4.0

Customer did not leave a comment.

Mariano J 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
4.0

Customer did not leave a comment.

SHANNAN G 
Rating:
5.0

Great customer service. Disappointed that there was a shortage of blankets as I could not rent any this time.

stanley w 
Rating:
2.0

Truck was filthy and brakes were bad leak in roof of truck got our items wet. Over charged for mileage and said the take wasn't full and we filled it up before we dropped it off.

Jaime B 
Rating:
5.0

Very helpful! Hooked the trailer up to my vehicle and showed me what he was doing.

Laurie L 
Rating:
4.0

Took a very long time to rent the trailer, but that was due to a customer ahead of me needing a lot of help. Switch to an online option!

Ryan B 
Rating:
5.0

Customer did not leave a comment.

Madhusmita m 
Rating:
4.0

Customer did not leave a comment.

LeAnn W 
Rating:
5.0

Nothing, John was awesome, great customer service skills. He was pleasant. It was a great experience overall.

Janette C 
Rating:
5.0

Customer did not leave a comment.

CHARLES B 
Rating:
5.0

Customer did not leave a comment.

Ricky H 
Rating:
5.0

Customer did not leave a comment.

Drew S 
Rating:
1.0

The guy who checked us in was rude and didn’t know where any of the trucks were. Even though I had done all the paperwork before hand it still took us 45 mins to get checked in to the truck.

Kayla B 
Rating:
4.0

Customer did not leave a comment.

Jay D 
Rating:
5.0

Just keep doing what you "re doing. Thanks 😊

michael t 
Rating:
5.0

Owner was very helpful and explained everything well.

Phil G 
Rating:
4.0

Customer did not leave a comment.

Tracy S 
Rating:
4.0

Good service. There was damage on right front door when received. May want to consider quick before and after walk through before renting so no discharges with renters.

David E 
Rating:
5.0

Helped hooking up trailer. Some sites do not.

Scott C 
Rating:
5.0

They were very helpful and accommodating. Excellent Service

stanley w 
Rating:
5.0

Great experience, in and out quickly.

WILLIAM Z 
Rating:
4.0

Your consumer rep. Calk to tell me I had additional money owed and made it sound like I wasn't going to pay. Give her script. Thank you for allowing me to rant. 😃

frank l 
Rating:
3.0

The cargo space was dirty when I picked up the truck. Subway cups, papers, dust and dirt

Nicolas M 
Rating:
4.0

Customer did not leave a comment.

danny g 
Rating:
5.0

Smooth and great experience

Sayan M 
Rating:
4.0

Customer did not leave a comment.

jamelle j 
Rating:
5.0

Everything worked out well.

MICHEAL J 
Rating:
5.0

This UHaul experience was so pleasant. Ease of scheduling, pickup was flawless. John (53235) at the Bluegrass Pkway, Louisville was professional, knowledgeable, courteous, explained in detail the contract and had the truck ready for me to take. I appreciate John. THANK YOU

DEBBIE M 
Rating:
2.0

Customer did not leave a comment.

STEPHEN B 
Rating:
5.0

The 2 guys running those location are GREAT! would rent from here every time just to get to work with those guys!

Chadwick Y 
Rating:
5.0

Excelente trato y personal ,muy agradable..

Nubia g 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Customer did not leave a comment.

Kyle A 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B 
Rating:
5.0

I was very pleased with this location. I can't think of anything to improve on. John was very polite, professional and my transaction was speedy and with out any snags what so ever. The office was neat and clean as was the equipment. Thanks Bluegrass Parkway U Store it and U Haul!

Dwight M 
Rating:
5.0

Customer did not leave a comment.

Mike H 
Rating:
5.0

Spoke with John when dropping the truck off - explained there was a leak and some of our furniture got wet - he recommended contacting you regarding this issue.

Shannon C 
Rating:
5.0

Everybody knows how stressful moving can be, but as soon as I walked in the door I was greeted with a hello and how can I help you from the gentleman behind the counter. He made my move stress free and went far beyond that to see I had the right truck for the job. I would definitely recommend 10000 Bluegrass for my future moves.

DB C 
Rating:
5.0

Customer did not leave a comment.

Chase B 
Rating:
5.0

Best Uhaul Service I’ve had! Love this place!

Weston N 
Rating:
5.0

John was very helpful in getting me in and out quickly with a nice easy smooth Equipment Rental - Thank You!

Chris H 
Rating:
5.0

Customer did not leave a comment.

Dustin B 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Very customer friendly and helpful.

Ali B 
Rating:
5.0

Customer did not leave a comment.

Vivienne V 
Rating:
5.0

Customer did not leave a comment.

DONALD W 
Rating:
5.0

Great customer service

Jeffrey B 
Rating:
1.0

See note above about the drop off issue.

David E 
Rating:
5.0

Customer did not leave a comment.

Marissa J 
Rating:
4.0

Provide "mule" for hitching trailers. It isn't good for employee or customer to halve to lift heavy tonque weight of trailers to hitch them up.

Timothy P 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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