Ensure you take a photo of mileage before and after use. I was overcharged for more than double the mileage. Tried calling to resolve the issue multiple times with no response. Very disappointed.
DONNAGAIL D.
Customer Reviews for Blue Mountain Group Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Would not recommend this place. The parking lot was a dump and full of huge pot holes which jolted my car and the trailer when moving slowly to leave. Also the trailer had a lot of small trash in it - rotten tie down straps that had not been removed, lots of loose nails, and gravel inside the trailer. Really it looked like I was at a junk yard.
Nicholas S.I dropped off the tow dolly after only using it for about 2hrs. I got there to drop it off 10 minutes before closing time and he was already gone. I had to call the number and let him know I was dropping off the tow dolly. He asked for the equipment number so he could check it in and email me my receipt. Well 9am the next morning I still had no receipt. So I called there again and no answer which was surprising as they were to open at 9am. So I called back at 950am finally the guy said he had just got there. It wasnt until then that they checked in the equipment and finally sent my receipt. Not recommended.
eric W.Put some gas in the tank ,had less than eighth tank . Clean the van once in a while. Change the oil when the oil life monitor comes on.
Dean S.very well managed, equipment was ready to go
JOSEHOMER P.This location is very run down. The road on the property to the pickup lot is dirt and badly potholed. The clerk carried on a conversation on the phone while I waited for 10 min. Then he walked me to the parking lot where two trailers sat side by side and pointed. I asked which one and he just said “Take oneâ€. He started to walk away but I noticed both were blocked by another trailer so I called him back to move it, which he did. Then I waited 10 min for someone to hook up the trailer, but no one showed up so I went back in the office and got him to come back out to hook me up. I returned after hours and almost couldn't unhook the heavy trailer. He had no trailer dolly readily available for customers like other locations. I will avoid this location if at all possible. Very poor customer service, run down office and dirt lot. Really very poorly represent the UHaul company. I've used 4 UHaul locations this year renting 7 trucks and trailers and it was hands down the worst.
Thomas F.Upon arrival the door to the office was locked. We called the number on the door which went straight to voicemail. It wasn't until another person in the yard noticed we were waiting (10 minutes) that they flagged the representative to come over to help. There was no formal check in or inspection of the van prior to us leaving. The van has less than a quarter tank of gas in it and the guy just told us to return it with the same amount. The van was also parked so close to another van that my husband needed to climb in through the passenger seat in order to drive off.
Tiana B.The dude behind the counter was nice enough but the truck was dirty, I needed to stop for gas at the first station I could, and the moving blankets were just piled up in the back. I spent 30 minutes cleaning up the back and sweeping it out before I could begin loading it.
SEAN U.Great U-Haul location. I would recommend to anyone
Geoffrey F.The truck was filthy and was not cleaned at all! There was food bags in the front cabin and the back had used blankets inside. Also, I used 20 miles and was charge for 80 miles on a local move. The checkout and checkin done add up and i've been trying to get someone to tell me what's going on!!
MICHAEL S.I was charged for coverage I declined
Russell B.Horrible customer service please check how your vendors provide service & represent your name
Jonathan R.The staff were awesome, but the facility was a bit unexpected.
JESSENOEL L.The only issue I had was that the guy who was supposed to check me in was a few minutes late so we had to wait for him. Not a big deal though and very understandable since we did schedule our pick up fairly early in the morning.
Josh` H.Truck was dirty with ashes in the ash tray and trash in the cab. There was no real paper work and no walk around conducted or evidence of prior damage provided.
Trevor H.overall i had a very good experience at this location very helpful staff
Marivania T.excellent service
RICHARDSTEVEN P.Sterling facility had deep potholes coming into the place, and the back lot was similar to a junk yard. Associate was excellent though. My main issue: I received a call 1 day into my 4 day rental from another U-haul location. They wanted me to return the trailer that day for another client, and texted me the different location for return (saying I could return after hours). I returned the trailer on day 2 to the location in my contract since I didn't see a U-haul at the address I was texted. I did some extra driving, wasted time, and returned the trailer 2 days early. I should get a break on my cost due to this outrageous incident!!! Please help.
JOHN T.This location was totally unlike the uhual location i'm used to using (Columbia Pike, Arlington Virginia). I've had no problems in the past with uhual, but my experience on Saturday, May 8, 2021. The van was dirty; a red mud that the van next to it had also. I realized that the location is near a lot of construction and may have been rented in the past by people with such equipment, but i had to move a fabric-covered couch and there was no available coverings or drop cloths i could buy or rent from this location.
Darlene R.The people were professional. The location was convenient, and the equipment was easy to rent.
JAMESMICHAEL H.The inside of the trailer had mud. There was no agent on site.
Louis B.I scheduled and drove to the pick up location 45715 Old Ox Rd, Sterling, VA 20166. There was a van on the lot and I was told the reservation was moved to 21615 Cascades Pkwy because of no van inventory. Once at 21615 Cascades Pkwy, I was met in the parking lot by the location operator, in the very van I had just seen at 45715 Old Ox Rd. I was misled and made to drive out of the way only to pick of the van I just saw on the original reservation lot. The location operator at 21615 Cascades Pkwy was excellent and took very good care of me in lieu of the circumstances. The van from 45715 Old Ox Rd was VERY dirty and looked like it hadn't been cleaned in weeks.
Ronald L.It's was a great experience ðŸ‘ðŸ½
MICHAEL A.Sketchy at best. Dirty and no signs. Jumped the curb because turn in and driveway not aligned.
Brian B.I had also rented a furniture dolly and a dozen blankets. When I arrived to get the trailer and these other items, I was told I would have to drive to a different location to get the dolly and blankets (15 minutes away). That is not customer service.
Wayne T.We were overcharged for miles as well as gas. The equipment we rented was not at the shop so we had to drive out of our way to get the additional equipment and we received no creditfor the additional miles
WILLIAM K.We received a truck with almost no fuel. Our receipt was fraudulent. I was charged for SafeMove Coverage which I didn't select in my reservation process, the odometer reading is a complete lie and the mileage is higher than we used. My contract wasn't closed out until 2 days later and the representative thought it was acceptable to call me before 7a to close out said contract. I've submitted a written request to have these charges corrected and have yet to even receive acknowledgment of receipt.
Robert A.I returned my uhaul more than 24 hours early but was still charged the full amount. Bummer
Roger S.They had me pick up the car trailer at a different location, never did any paperwork. Drove to other location and they had no ideal what I was there for . Just a horrible experience
Ricky B.Truck was dirty. I had to take a tool bag out, there were used face masks. Fuel tank was not full, I returned it as It was, but I got charged extra $70 because I didn't fill it ? Ok.
Alex B.They add extra payment. I returned the truck the same day but they charged me a $20 late fee. They put a wrong starting mileage to get more more money out of you. The equipment that I reserved were there.
Jeffrey A.People i got pictures you overcharged miles i just use the truck for 9 miles and U-haul charge me for 29 . Anyway thank You
Pablo G.Make sure there aren't any holes in the roof that will ruin peoples stuff, thanks a lot
Shelby S.Needed the electrical hookup plug but did not have. This should be available? Employee said sorry I don't sell?
DOUGLASWILLIAM B.you guys need to have more equipment on site
Marivania T.best location best service
Janet A.Everything was great actually!! First time I've used that particular location. I forget the guys name, but, he was actually a super cool dude. Basically, moving sucks! He actually made it a better day for me! Thanks again Dan
Daniel S.The lockbox for keys was opened, the parking lot was miserable.
Jonathan D.Cleaning the vans out would be nice, yes its a uhaul but it smelled terrible and needed some cleaning.
Brynn A.Equipment rented had very sticky stirring wheels makes me doubt your company statement that equipments had been intensively sanitized. I would suggest placing a seal of guarantee (like in hotels and restaurants) that equipment had been sanitized. Staff seems unengaged felt somewhat unwelcomed. Was not provided a receipt (was told it will be emailed, when asked) (no email received). Better training. Your staff will only be as good as you train them. Basic customer service will be much appreciated.
Angelo G.The furniture Dolly I ordered the week before was not available The pickup location was in a junk yard
Kylette D.The whole experience was great. The rental fee was less than the one down the street from me. I made a very late reservation (10:30 for an 11:30 pick up). When I arrived to pick up the trailer, it was ready and waiting for me. Also, the gentleman actually came out to me while I was doing the online check in. He then put the trailer on the hitch for me. I was in and out the quickest I've ever been. When I brought it back, again, I was in and out in no time. I believe it is a family owned business and it shows. Both attendants were very nice and helpful. I never felt pressure to rent unnecessary items or question my ability to handle the trailer being an older woman. I would definitely recommend using their services!
Jodi W.This is a great place, to rent a truck Nouman is the man!
Zeyad E.Nothing, was a perfect and seamless renal experience.
Philip Z.This is a GREAT place for a truck rental. The gentlemen who helped me were kind, courteous and very helpful about my truck rental. I would definitely rent here again.
Pamela M.Excellent customer service!!
Ahmed A.Air wasn't coming out of correct vent, left mirror was mildly cracked causing the bottom part to come out of place during the trip and having me in fear that it would fall off and hit someone else
CARLOSFERNANDO C.I was overcharged by $40!!! Attendant did not go over anything at pick up or dropoff, he just told me he'll email me the receipt. That's when I realized he charged me extra 8 miles plus another $29.95 for who knows. I'm trying to reach them for a refund to no availability.
VIKTORIA B.It was raining and the truck was leaking water onto our boxes. The truck was also not clean when we got it.
CHRISTOPHERG H.location was very easy to find and clean and easy drop off
GHASSANSHAMEL M.N/C
Karla P.I need to speak with someone regarding the overall experience. 561.400.3969.
Micah B.Did their best to satisfy my need for a 26 foot truck after having one reserved for weeks. Settled for a 20 foot truck.
HOWARDJOSEPH C.The only challenge was the type of dolley I reserved wasnt available, however was given another type without a charge. Overall experience was good. Would use again if needed.
DAVIDA B.service was great, location is nice
John W.the gentleman at the desk made the drop off process very easy
HELENAA H.The U-Haul office supposed to be open at 8, and the guys did not show until 8:30. The office runs like small mom and pop shop. Not impressed!
FARHANG A.The two right tires needed air and the vehicle needed an oil change. Other than that, the vehicle worked well.
Robert P.the guy at the desk noman made the rental process very easy, like this location
KOFI O.great service
Reinaldo G.