Customer Reviews for Blue Collar Automotive
(U-Haul Neighborhood Dealer)

44 reviews

3439 Sewells Point Rd   Norfolk, VA 23513

(757) 858-6956

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 858-6956

3439 Sewells Point Rd
Norfolk, VA 23513

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Satisfied Customer!! Thanks!!

ebony burnham 
Rating:
5.0

Customer did not leave a comment.

Thomas Carter 
Rating:
1.0

I was called 5 hours before the appointment I had scheduled 21 days prior, and I was told that I had to go to another location to pick up tue truck. This location was not only 40 minutes out of my way, but they didn't have a single blanket/dolly/furniture cart that I had ordered. The place that I picked the truck up wasn't even informed that the truck was going to be rented, despite uhaul calling me 3 hours prior and telling me that I had that specific truck rented. Had somebody else reserved it directly from their location, I would have not had a truck. The location that I rented the truck from did what they could, and I don't blame them for any of the issues. I am very displeased with uhaul as a company though. There was ample time to ensure my truck was ready for pickup, with all of the equipment I requested, or find another location with a truck and all of the equipment. Because of this lack of communication/planning, a 6 hour job turned into an almost 20 hour evolution and broken household goods.

Jason Mauro 
Rating:
1.0

Well for starters I rented a 10” uhaul and the damn lights in the back of the truck were out. No break, hazard, turning signals, or reverse lights worked and I could’ve gotten into an accident from y’all negligence. I want my rental payment discounted or back!

TANEASHAMICHELLE ROSS 
Rating:
2.0

Did not receive truck at 5pm. Had to ask someone to pull the truck around as it was behind a locked gate. Steering was off in truck making it hard to drive.

Timothy Brown 
Rating:
3.0

Make sure to test drive the truck before you take it.

Ashley Bodin 
Rating:
5.0

Customer did not leave a comment.

JACQUELINELYNICE MALLORY 
Rating:
1.0

My wife kaylynn Davis only used 15 miles Wednesday y'all still charged her 84$ and we never received our retainer fee back . And the people at blue collar automotive in Norfolk Virginia made my wife very uncomfortable.

Kaylynn Davis 
Rating:
5.0

excellent all around - I would out phone holders in your Trucks - many people will be using GPSs and it would be much safer for the people and the trucks if there were places they could put their phones.

Elijah Dean 
Rating:
3.0

Customer did not leave a comment.

Jaquan Witcher 
Rating:
4.0

Location was ok. Inspection on app was already filled out when I opened it and I was unable to note some minor damage.

Eli Capponcelli 
Rating:
1.0

The owner of the location added safe coverage to the account without my permission. Yet alone he double charged me for it. Not recommended.

Maxwell Ampadu 
Rating:
1.0

Customer did not leave a comment.

Susan Crowder 
Rating:
5.0

👍

Raymond Elliot 
Rating:
1.0

Did not have all equipment at the scheduled location. I had to go to 2 different pickup locations.

jarrod Haschert 
Rating:
5.0

Friendly staff

tamika slade 
Rating:
4.0

Customer did not leave a comment.

Julie Miller 
Rating:
4.0

Rep working shop and also U-Haul. Did a great job and let me sit inside while waiting for my ride. Really liked the shop dog. :)

Tina Greene 
Rating:
3.0

Clean the windshield.

Lauren Harcourt 
Rating:
4.0

Customer did not leave a comment.

TAKESHANICOLE MIKEAL-MCNAIR 
Rating:
5.0

Very good service. Thanks

GARNETTBRYANT POOLE 
Rating:
3.0

The only problem we had was trying to return truck through the website. The process took long and the links from uhaul expire or say they expire way to quickly. The process did not flow smoothly through the website.

shanelle whitaker 
Rating:
5.0

Can not think of anything

ABDUL-KADIR MOHAMED 
Rating:
5.0

Customer did not leave a comment.

TURON FULLER SR 
Rating:
1.0

Owner wasn’t there to give me the key even though I talked to him that morning and had an appointment. Took 45 minutes to get the keys. Truck was dirty when we finally got the keys.

Ava Hockey 
Rating:
4.0

Customer did not leave a comment.

TRAVIS BELL 
Rating:
3.0

They charge me for being 17 minute late I’ll try budget next time

ARTHUR HAMMOND JR 
Rating:
4.0

Customer did not leave a comment.

TARN KRUMM 
Rating:
4.0

Customer did not leave a comment.

SHAWN WARD 
Rating:
5.0

Customer did not leave a comment.

KIRTINALETITIA ROBERTS 
Rating:
1.0

Dropped off yesterday and got charged for an extra day. This Sucks will have to fight to get my money back and the lines are 1 hour to speak with someone. .The online does not allow me to rest my password. The whole experience SUCKS. Never again UHAUL

Ademir Carneiro 
Rating:
5.0

Customer did not leave a comment.

FERMINCRUZ GUINTO JR 
Rating:
5.0

Customer did not leave a comment.

SCOTTANDREW BINDER 
Rating:
5.0

Customer did not leave a comment.

PARKER GRACE 
Rating:
5.0

Customer did not leave a comment.

Renee Cunningham 
Rating:
4.0

Customer did not leave a comment.

BOBBY GOODMAN 
Rating:
3.0

We tried to find information regarding our contract and it said we didn't have one when returning the keys?

Timothy Wardner 
Rating:
3.0

Customer did not leave a comment.

Michael Milbradt 
Rating:
1.0

I am getting my money back. I was lied to and over charged. The worse!!!!

DeVona Poteat 
Rating:
5.0

Customer did not leave a comment.

FIRMINNGANDU BEYA 
Rating:
5.0

Customer did not leave a comment.

WILLIAMRODOLFO SPENCER PINEDA 
Rating:
4.0

Customer did not leave a comment.

Cindy Beck 
Rating:
2.0

I added moving equipment and it wasn't any in the truck. I didn't receive a refund and when I called to let them know the person I spoke with said someone would call me. I haven't spoke with anyone.

ZACHARYWILLIAM MCBETH 
Rating:
4.0

Customer did not leave a comment.

TIFFANYROXANNE LAVIGNE-RHODES 
No reviews have been submitted for this location.

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