Customer Reviews for Blackwell Mini Storage
(U-Haul Neighborhood Dealer)

297 reviews

6745 FM 2920   Spring, TX 77379

(281) 205-4186

Office Hours

  • Mon-Tue: 9 am–4:30 pm
  • Wed: 9 am–4 pm
  • Thur-Fri: 9 am–4:30 pm
  • Sat: 8 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 205-4186

6745 FM 2920
Spring, TX 77379

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–4:30 pm
  • Wed: 9 am–4 pm
  • Thur-Fri: 9 am–4:30 pm
  • Sat: 8 am–3:30 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mirza Baig 
Rating:
5.0

Customer service was great, quick and easy!

Mist Batiste 
Rating:
5.0

Customer did not leave a comment.

ERIC RUNYON 
Rating:
5.0

Customer did not leave a comment.

Thomas Castillo 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JURRENS 
Rating:
5.0

Customer did not leave a comment.

Craig Corbett 
Rating:
5.0

Customer did not leave a comment.

Kevin Hodges 
Rating:
5.0

Customer did not leave a comment.

James Denton 
Rating:
5.0

Attendant saw me pull up with the trailer and immediately came out to help direct me backing the trailer into a tight spot. Super pleasant and helpful. Got a jack to help me unhitch so I didn't have to lift the tongue of the trailer. All in all a good experience.

James Sloan 
Rating:
5.0

This has become my new Favorite location, super friendly staff and great equipment. Easy process.

Countney Gordon 
Rating:
3.0

Customer did not leave a comment.

RICHARD LINDSEY 
Rating:
5.0

I’m so sorry that I forgot the sweet lady’s name whom helped us, we really enjoyed working with her she is great, we will definitely use this site again!

Brandon Rials 
Rating:
5.0

Velma and Susan were extremely helpful and attentive. You can tell they want the best experience for their customers.

John Shaw 
Rating:
5.0

Customer did not leave a comment.

salathel cole 
Rating:
5.0

Your app (for self-rental) to get the vehicle is awful and I would work to overhaul since it took over 30 min. to get the vehicle. The staff I messaged with was unhelpful and did not make the process easier (in reality they probably made it more difficult to get the rental). The people who work at the facility are extremely nice and helpful!

Jon FREEDMAN 
Rating:
3.0

The inside of the truck was a bit dirty. Not a big deal only just because I was transferring brand new couches. Overall the check in was super easy compared to other locations! The last pick up oh my!

Ranee Tran 
Rating:
5.0

Easy experience. Customer service at this location is the best I have experienced in all my rental experiences. This will be my go to moving forward! Well done.

Kelly Gargiulo 
Rating:
5.0

Customer did not leave a comment.

Javier Astudillo 
Rating:
5.0

Susan was amazing!! So helpful and sweet 🥰

Maria Tennyson 
Rating:
5.0

Customer did not leave a comment.

Jim Vogler 
Rating:
5.0

Manager was very helpful. Van was ready when we arrived.

Arthur Howard 
Rating:
2.0

The truck was dangerous to drive. The truck had a lot of miles on it and the suspension had a lot of wear making it difficult to control and keep it in a lane.

Brian Koop 
Rating:
5.0

Super

KEMIL DIAZ 
Rating:
5.0

Customer did not leave a comment.

Ashley Fly 
Rating:
5.0

Customer did not leave a comment.

Oscar McGee 
Rating:
5.0

Nothing. Velma was amazing and really appreciated her service and chat!

Muazan Jafry 
Rating:
5.0

Customer did not leave a comment.

Melinda Bottjer 
Rating:
5.0

Great customer service.

Chris Butler 
Rating:
5.0

Customer did not leave a comment.

JUIVYA ALEXANDER 
Rating:
1.0

There was very little room, I was asked to move trailers around so there would be room to drop off. The lady there had no help from the other people at the location. She finally got one young man to come over with a bottle jack to raise the trailer off the hitch. This hole process of returning the trailer took well over 30 minutes and I was the only one there.

Craig Campbell 
Rating:
2.0

They gave me a truck with a broken wiper, I have to go to Walmart to replace it in the middle of a heavy rain, I decided to returned to get my money back. Next day I found out they charge me another 53$ dollars so I have to call to get all the refund and still they didn’t give all the money I spent. Also they didn’t offer any compensation or discount for this experience, the office told me to call U-Haul and U-Haul told me to call the office.

Ralph Selda 
Rating:
5.0

Great job

Adrian Dufrene 
Rating:
5.0

The staff were very nice. However, the vehicle was wobbling as wheel appears to be misaligned

Samuel Fubara 
Rating:
2.0

Customer did not leave a comment.

Beth Cymbala 
Rating:
5.0

Great People and service at the location, highly recommend for you moving and storage needs.

Tom Pohlman 
Rating:
5.0

the entire process was so easy and quick!

jana davenport 
Rating:
5.0

Customer did not leave a comment.

Russell Means 
Rating:
5.0

Customer did not leave a comment.

Erik Barron 
Rating:
5.0

All is well

RICKY ALLEN 
Rating:
3.0

Customer did not leave a comment.

Arthella Perkins 
Rating:
5.0

Susan was fantastic and very professional. She was thorough and made renting easy.

Elizabeth Gurrola-Maye 
Rating:
4.0

Ac not blowing cool air. Windshield wiper fluid was empty. Customer Service was awesome though.

Mohamad Elzaim 
Rating:
5.0

Velma was awesome! She had everything ready to go and explained everything I needed to know. I would highly recommend!

Jimmy Crane 
Rating:
5.0

Customer did not leave a comment.

Katheryn Farnum 
Rating:
5.0

Velma was wonderful!

Tureko Watson 
Rating:
5.0

Very kind lady. It was a pleasure to rent from her. This is my third time tenting from her. I highly recommend this location.

EILEEN ACOSTA ALMEYDA 
Rating:
5.0

Customer did not leave a comment.

Kim Bray 
Rating:
5.0

Service was efficient and friendly. Equipment was well-kept and clean.

Ron Bergez 
Rating:
3.0

Customer did not leave a comment.

Reginold Richard 
Rating:
5.0

Good

Ahsan Abdullah 
Rating:
4.0

Customer did not leave a comment.

James Virgadamo 
Rating:
5.0

Customer did not leave a comment.

Kim Jelks 
Rating:
5.0

None amazing customer service. She’s super awesome

Jordy Salazar 
Rating:
5.0

Amazing customer service at this location and clean uhuals! The representative is very nice and goes above and beyond to assist with rentals.

Stanika Cushenberry 
Rating:
5.0

Customer did not leave a comment.

Samuel Jumper 
Rating:
5.0

Customer did not leave a comment.

Suzette Thompson 
Rating:
5.0

Customer did not leave a comment.

Santos Garcia 
Rating:
5.0

I believe it would benefit the driver as well as people who don’t know you exist at that location if there where better street signs to show visibility. Overall very well experience and great customer service.

Charlie Hobartsch 
Rating:
5.0

Customer did not leave a comment.

Santos Garcia 
Rating:
5.0

Susan and Velma are knowledgeable, professional, extremely courteous, thorough, and keep a very clean and organized facility & equipment. They are awesome and very much about customer service. That was the best U-haul experience ever, and I am no spring chicken. I will only go there and have referred a lot of folks already. Keep up the great work Susan & Velma. You are greatly appreciated!!!

MICHELINA ARROWOOD 
Rating:
5.0

Nothing, totally satisfied

LINDA LABARBA 
Rating:
5.0

No comment. Everything was great!

Warren Lang 
Rating:
5.0

Customer did not leave a comment.

Owen Wright 
Rating:
5.0

Customer did not leave a comment.

Frank Martino 
Rating:
5.0

Velma was great, so easy to work with and extremely helpful. We will definitely recommend this location!

Fernando Prince 
Rating:
4.0

Customer did not leave a comment.

MICHAEL BALDWIN 
Rating:
5.0

Super easy rental. Excellent customer service!

james middleton 
Rating:
5.0

Customer did not leave a comment.

Joaquim Costeira 
Rating:
4.0

Delivered truck after hours. Text message on how I needed to back up the truck to it's parking spot was helpful.

David Flores 
Rating:
3.0

Service the truck as stated in my return

Dominic Biondolillo 
Rating:
5.0

Customer did not leave a comment.

David Prentice 
Rating:
5.0

The staff was very helpful with the pick up and return of the trailer.

DANIEL FISHER 
Rating:
5.0

Great customer service. This will be the location that I will continue to use when renting a Uhual.

Junelle Berry 
Rating:
5.0

Love the staff and location! However, the most current uhual van rental leaked a large oil spot onto my driveway that I’ll have to pay to get removed.

Stanika Cushenberry 
Rating:
3.0

Customer did not leave a comment.

Dale Parr 
Rating:
3.0

Put up some signs to explain the dropoff process. This location is a ways back off the main road and there is no clear place to drop off trailers.

MICHAEL DIPPEL 
Rating:
4.0

Velma was super sweet!

Robert Furman 
Rating:
5.0

Customer did not leave a comment.

Meredith Watmough 
Rating:
5.0

Customer did not leave a comment.

Paa Kofi Paintsil 
Rating:
1.0

Over charged for gas.

Maranda Trevino 
Rating:
5.0

Customer did not leave a comment.

William Portillo 
Rating:
5.0

very helpful give me the information I need it

Norma Osorio 
Rating:
5.0

Thank you!

John Manno 
Rating:
5.0

Great customer service and will find what you need if they don't have it.

Jarvis Curry 
Rating:
5.0

Customer did not leave a comment.

jose r de paz 
Rating:
5.0

Customer did not leave a comment.

Meghan Parker 
Rating:
5.0

Customer did not leave a comment.

Robert Jezierski 
Rating:
5.0

Wonderful customer service- friendly staff - excellent experience!

Deborah Breuer 
Rating:
5.0

Customer did not leave a comment.

Christopher Vu 
Rating:
5.0

Customer did not leave a comment.

Liana Solomon 
Rating:
5.0

I ABSOLUTELY LOVED THE LADY AT THIS LOCATION!!! She is super sweet, and very nice! It felt like talking with family!

Ruby Zumaya 
Rating:
5.0

The best experience: Friendly staff, clean and operating equipment.

Harold Mosquera 
Rating:
4.0

Velma and Susan were great and very helpful. Pleasure to do business with.

John Franks 
Rating:
5.0

I read some back reviews in Google about this place but i have a placement experience the lady have excellent customer services I really recommend this location. Thanks

LEIMAN mairena 
Rating:
5.0

Clean and serviceable.

Donald Kosek 
Rating:
5.0

Everything went smooth, only issue I had was being forced to full the truck to 1/4 tank level when it was less than 1/8 when I received it. I was compensated approximately $11 but do not feel that was sufficient to todays fuel prices.

osvaldo ruiz 
Rating:
5.0

Customer did not leave a comment.

muhammad ali 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SCOTT 
Rating:
1.0

Customer did not leave a comment.

Omar Cartagena  
Rating:
5.0

Customer did not leave a comment.

Caroline Ellisor 
No reviews have been submitted for this location.

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