Customer Reviews for Blacks Wrecker Service
(U-Haul Neighborhood Dealer)

134 comentarios

2221 Temple Ave N   Fayette, AL 35555
(Across from KFC)

(205) 932-3469

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(205) 932-3469

2221 Temple Ave N
Fayette, AL 35555
(Across from KFC)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Amy D. 
Clasificación:
3.0

I was charged a $96.50 charge twice even though my receipt said no charge. I dropped off early, left it in good condition, and called to make sure all was well and was told it was but yet I was overcharged and can't get an answer as to why

Lashunder D. 
Clasificación:
5.0

They are always accommodating in the office. Super easy to work with and they explain everything and answer any questions I might have

Billy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katharine D. 
Clasificación:
1.0

Owners are rude!!

Chanda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Geoffrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deaane T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall H. 
Clasificación:
5.0

El cliente no dejó un comentario.

gREG T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
5.0

Continue to keep Excellent customer service!

Lula J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICKEY M. 
Clasificación:
5.0

Super easy to drop off and very convenient that it's 24 hours because my work hours are crazy!

ANGELA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andreew G. 
Clasificación:
5.0

It was the best experience. Friendly n fast

Heather R. 
Clasificación:
5.0

Good hometown friendly folks

Joseph M. 
Clasificación:
5.0

I had to change locations at the last minute because of truck availability. I also had to go with a smaller truck because of availability. Only issue I have is if you offer a certain truck at a certain location uhaul should try to make accommodations or don't offer the ability to make a reservation in the 1st place. When trying to schedule a move and then look around at the last minute for a truck at a different location after having made a reservation at a different location in a different town is a major inconvenience. As far as the location in Fayette, AL, Black's Wrecker Service was great to work with and very accommodating.

Thomas C. 
Clasificación:
5.0

Nothing it was flawless. Everything g went well

DAVID N. 
Clasificación:
5.0

All worked out very well. Would use again.

JOHNNIE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann E. 
Clasificación:
4.0

El cliente no dejó un comentario.

john E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristin B. 
Clasificación:
5.0

I live in Tuscaloosa AL & reserved the truck on July 12. On July 21, I received a message that I needed to pick up in Fayette AL. A 2 hour inconvenience!

MONICA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA D. 
Clasificación:
5.0

Overall exceptional service and friendly staff.

Amanda B. 
Clasificación:
5.0

Nice people and nice service. Highly recommend.

SILVIA K. 
Clasificación:
5.0

They were very helpful - and apologetic that we had to drive from Tuscaloosa to pick up the truck. Being called by national or Tuscaloosa reps an hour before our reservation to be told we didn't have a vehicle to pick up was aggravating. Blacks Wrecker Service was excellent in getting us set up.

Thomas L. 
Clasificación:
5.0

We forgot to rent hand trucks for washer and dryer and deep freeze .sure would of been handy.maybe y'all could recommend them some people just get so busy when starting to move they forget so much they need

Deborah O. 
Clasificación:
5.0

You did great!

Shelton T. 
Clasificación:
5.0

Excellent personnel and service.

Ray W. 
Clasificación:
5.0

UHaul thank you for all the help and support you offered gave us on this move that was quick and unplanned. You saved our lives with all your help on both ends.

GILLIAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaunta B. 
Clasificación:
2.0

Don't book your trucks until you actually have them. Had to go to three different locations to actually find the truck we reserved.

SHERWYN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda D. 
Clasificación:
3.0

Truck was dirty and not swept out

Judy S. 
Clasificación:
3.0

Well I didn't realize that I only had 6 hrs to have the uhaul or I would be charged more money.

Tena T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

Jimmy Black has been in operation for many years and has always provided good service. I recommend anyone to them for there services!

DANIEL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffery M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John U. 
Clasificación:
3.0

I was to pick this trailer up in Tuscaloosa you said it was there and all was ok then you called and said no you have to drive 64 miles to another location to get it , how would you like to have to do that????

william D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Suzanne L. 
Clasificación:
3.0

No one there. Called the next morning at 8am no one there. I hope you got the trailer

Carl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

shandrenma S. 
Clasificación:
2.0

I ordered the truck on Monday to pick up Wednesday. I was told online that the truck would be at Blacks Wrecker Service on Wednesday by 9 AM. I never received a call on Tuesday like the email/website said I would to keep me updated. I tried to call Blacks Wrecker Service on Tuesday around 5, since I was informed that I would be contacted by 6:30 to ask if they knew anything about the truck and was met with a very short, “no, they've all gone home for the day.” I don't know if I was supposed to receive a call from UHAUL the company or Blacks Wrecker Service, but either way, no contact was made with me regarding where to go the next day to pick up the truck. I arrived at Blacks Wrecker Service on Wednesday morning at 9 AM and told him I had ordered a truck and he had no idea what I was talking about. So I checked online and discovered that the truck was in Winfield, 30 minutes away. No one ever got in contact with me to let me know that. Please, be sure to make contact with people if you say you are going to make contact with them. Other than that, the truck worked well and did what we needed it to. Gracias.

Joel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

Give the young man a raise. He was very nice and polite !

Allen N. 
Clasificación:
1.0

Was supposed to get truck at 9 am didnot leave the lot till 1030am and was aked to clean coffee spilled on passenger floor before drop off.

Kevin P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mitchell D. 
Clasificación:
3.0

Allow the locations accept cash. Don't charge $100 just because a customer has a prepaid debit card (your system read as gift card) because someone is less fortunate to have a checking account. Also if you I Insist release the difference as soon as possible.

Jeffrey G. 
Clasificación:
5.0

When I tried to pay with my credit card the Uhaul system wouldn't take it. I checked with my credit card company and there were no issues. Whoever the lady at Black's was speaking to acknowledged the system was having issues with credit cards and referred her to some area rep instead of trying to expedite the process. After 2 hours I had to call customer service and do the order over the phone .What should have been a 15 minute process ended up taking over 2.5 hours.

Charles S. 
Clasificación:
5.0

Pads, dolly and tie downs.

Robert M. 
Clasificación:
4.0

Ms. Linda Black did a great job!!!

Larry H. 
Clasificación:
5.0

Excellent, friendly and very helpful

David W. 
Clasificación:
5.0

Always there when we need them

Kelvin J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM V. 
Clasificación:
3.0

I called U-Haul and it was only 5:30 pm, and no one was there except someone watching the phone, so he had to get someone else to unhook the trailer, I tried to help, but I am 100% disabled Veteran, and the helper has such a hard time doing it. When I called about dropping it off somewhere else that was closer for me, was told if I did that they would charge me. So from the beginning I asked to drop off in Tuscaloosa because it was closer to my storage area here, but they took the address on my drivers license instead, and told me I had to drop it off where they wanted.

James P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter C. 
Clasificación:
5.0

Got what I expected and have usually received from U-Haul. Standard service, nice, friendly and accommodating. Also professional, accurate and fast.

Joel H. 
Clasificación:
1.0

This location was not the issue. They were great. The issue is your incompetent customer service people. They screwed up my order, and I had to drive a two hour round trip out of the way to pick up. Whoever the hell Randy is, he's an asshole. This is quite honestly the worst experience I have EVER had with a company EVER!!! I'll gladly pay extra for penske, so avoid the royal disaster that is uhaul.

Rebecca P. 
Clasificación:
4.0

Have equipment at location you rented it at.

Kevin T. 
Clasificación:
2.0

Truck wasn't clean, wasn't easy to pick up truck.

Tyler A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
3.0

The U Haul was not at where it was arranged to be picked up at, which was easily resolved when the owners were contacted. We were very displeased with the fact that the U Haul had not been swept out or cleaned by the previous person who had it.

Christina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler A. 
Clasificación:
5.0

The people there were very nice and treated me with respect. I really appreciated their professionalism

Sean J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
3.0

Had to wait for about 15 min for mrs. black to finish a phone call. I understand being tied up but others in the office May have been able to help.

Antonio G. 
Clasificación:
5.0

The latch was rusty and did not operate smoothly.

Tony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy P. 
Clasificación:
5.0

They were great, will definitly recomend.

Amy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

art S. 
Clasificación:
2.0

Dropped off trailer on a Friday night. As of Monday a lunch the trailer was still showing in my possession. Called UHaul who contacted location and confirmed trailer had been dropped off and that I would not be charged for extra days. Contract did not get closed until Thursday.

Brandon N. 
Clasificación:
1.0

The people in the office where rude they charged me something totally different than what they quoted me when I reserved a U-Haul They Charged me for an extra day I rented the truck on Friday tried to return it Saturday no one was there so I had to return it Sunday morning My overall experience was horrible

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela G. 
Clasificación:
3.0

Needs to have electronic pick-up. I had to wait until they open to pick up the truck. My help had to leave by 6 PM. I was hoping to have the truck by 8 AM, but they didn't open until 9 AM then by the time I got the paperwork done and on the road it was after 9:30 AM. That cut into the packing time, by the time I drove to my final location and started unpack, I had lost some of my help. If my Sister hadn't came in from work, I would have been left to finish by myself.

Sarah E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie B. 
Clasificación:
5.0

Location was great and friendly I would have liked to have a location for pickup closer to the requested.

TONY T. 
Clasificación:
2.0

I was told by your representative when I reserved the trailer it would be available at 9AM. I arrived at 8:55AM ready to go but the clerk at the business was not there. Her office was closed. Nobody at Black's Wrecker Service had a clue as to what was going on. One of the mechanics said she doesn't usually arrive to work until 9:15-9:30AM. I was on a Very tight schedule. I waited. At 9:10AM a man, who I assumed was the owner told me just to go ahead and hookup to the trailer I rented. I did so and went on my way. I returned the trailer at about 1PM. A mechanic came up front as the clerk still wasn't apparently there. He told me he didn't no anything about trailer rentals. Absolutely ridiculous.

PRESTON I. 
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