Comentarios del cliente para BHA Resale Store

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de BHA Resale Store

Grado total:

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Sourav B. en

Grado:

El cliente no dejó un comentario.

Kenneth J. en

Grado:

The BHA Resale Store was very helpful. However, I had an issue with the overall U-Haul experience before I got there. I had reserved a trailer and hitch online to be picked up at 9am at a location near my furniture pick-up. The reservation was accepted and I made arrangements with others (e.g., movers, etc.) based on this location. The pickup location was then later moved to a location several miles away due to the lack of one-way trailers at the original location (I was surprised by this, as the location was accepted for my one-way reservation online). I then proceeded to the new location and found that it did not open until 10am, so not only did I need to drive an additional 15 minutes farther each way, I needed to wait around for an hour, hoping that someone would show up. The BHA Resale Store was very helpful, but did not have information about me needing a hitch. They don't sell those there. So after my additional driving around and then waiting an hour for the place to open, I still didn't have what I needed from the U-Haul reservation I made online. I finally got a hitch and then the trailer from BHA Resale, although it was an two hours later than it should have been This had a domino effect as we had several people in different locations waiting around for me to show up with the trailer. BHA was great during this experience. My issue is with U-Haul overall and the non-integrated website. Ridiculous for a national company.

Luiz Felipe F. en

Grado:

El cliente no dejó un comentario.

Jason F. en

Grado:

El cliente no dejó un comentario.

Paul W. en

Grado:

Gentleman was rude when he called to confirm my reservation. He did his best to talk me into finding another location because he didn’t want to rent me a trailer. The trailer itself had issues with its lights on pickup. I would not recommend this location.

Amy G. en

Grado:

El cliente no dejó un comentario.

cathy w. en

Grado:

The lady working at this location is just wonderful,!!!

Eric F. en

Grado:

Have the original location and time I "reserved" available. The owner of the business at the pickup location was 15 minutes late, yet we were charged with the original pickup time. He also didn't seem to know what he was doing and was not helpful in letting us know where our drop off location was. He told me I had to look it up myself and didn't tell us it had to be within 24hrs. We were told anytime the next day. When your website and emails state multiple times that there is a reservation but it isn't really that is misleading at best.

LAURA W. en

Grado:

Really liked personal friendly experience. Great to talk to real person and not an App. The truck had a broken dome light and wasn't very clean inside, but didn't expect much.

Nicholas Z. en

Grado:

El cliente no dejó un comentario.

cathryn j. en

Grado:

This location is a junk resale store that is cluttered and filthy. The office where you sign in and check out is in the back, secluded, cluttered, filthy and creepy. The guy was nice, but the place is awful. Also, my hitch did not come with a ball ( I didn't know I had to purchase it separately, no one told me that). This location had no balls. I called customer service and ended up being connected with some woman in Arizona. She was extremely rude when I told her I needed a ball brought to me. She said "Well, that's not gonna happen! You can leave a msg with the manager of another store". Arrrggghhh. Horrible predicament.

Jeff S. en

Grado:

Easy, efficient pick up and return.

Tom D. en

Grado:

El cliente no dejó un comentario.

T Nathan B. en

Grado:

El cliente no dejó un comentario.

Christopher F. en

Grado:

We made a reservation for a 20' truck and selected a pick up time of 9:00 AM at a U-Haul location one block from our home. When purchasing moving boxes at said location, we spoke with a customer service representative who informed us that they did not have lot space for 20' truck. When we finally did get our confirmation, we were told to pick up our truck at a location on the complete other side of town. Furthermore, the location that we were confirmed to pick up did not open until 10:00 AM, so they were not able to accommodate our original reservation. When we went to pick it up, the employee was 10 minutes late, so we ended up leaving the lot with our truck at 10:45 AM, which is an hour and 45 minutes later than the time we had desired.

Daniel J. en

Grado:

El cliente no dejó un comentario.

Jeffrey O. en

Grado:

El cliente no dejó un comentario.

Lindsey K. en

Grado:

El cliente no dejó un comentario.

Braden Q. en

Grado:

El cliente no dejó un comentario.

Molly G. en

Grado:

El cliente no dejó un comentario.

Haider A. en

Grado:

El cliente no dejó un comentario.

Thomas L. en

Grado:

After picking up the truck when we got back to our house to start packing we realized that the previous customer had left a lock on the truck so we could not access the back at all. This was not a small lock. We had to ask a neighboring construction crew to borrow their grinder to get through the lock. If they had not had one then we would have been waiting for up to 2 hours for roadside assistance to cut off the lock so we could begin moving. That was not ideal. I feel like that should have certainly been caught when the vehicle was inspected upon its return prior to us getting it. How else could they have checked to make sure it was clean etc.?

William S. en

Grado:

The original drop off location was Chet's in Madison. It was changed to BHA resale shop........no explanation why. I had a 26' truck so I suggest making a dry run with your car to find a gas station and the drop off site. BHA was further than Chet's and further than a u-haul warehouse that was even closer to my house. I don't understand why u-haul lets one pick the locations when they change them anyway.

Matthew R. en

Grado:

The store was a little hard to find (it's in a resale shop), but the employee checked us in and got us going pretty quickly. I would recommend this one over the other locations I've used in Madison.

Jeffrey C. en

Grado:

El cliente no dejó un comentario.

Corelia P. en

Grado:

This location needs a better sign to identify it as a U-haul location. I only found it because there was another U-haul trailer parked in front of the building.

Colleen C. en

Grado:

The trailer was so old and rusted that I refused to rent it and drive it off the lot. I asked to get my money back. When Irma tried to credit my account for the entire amount of $96.85, the system only allowed her to credit my account for $72.64. UHaul still owes me a credit for $24.21. Please credit my account for the $24.21. I am requesting a follow up email to this request. Thank you.

Michael B. en

Grado:

Had to unhook trailer by myself. Took a very bad fall, limped back into office, bleeding, they called 911. Head injury.

Bailey K. en

Grado:

We dropped it off later in the evening, and there was no room to park it because people left their cars and other drop-off items in the parking lot. It would've been a lot easier if we got the 10 foot truck we requested but never received.

CHRISTINE K. en

Grado:

The person who checked me out was very rude. She said she didn’t want to hear about my corporate account again when I told her I didn’t need to show her a credit card. She told me I was lucky she was still there because I was 10 minutes late. They are listed as being open till 6. I arrived at 12:10. My scheduled pickup was 12:00. She said here’s the key I don’t have time to go over the truck. When I got to the truck the gas cap was off and there was only 1/4 tank of gas when the paperwork said 1/2. She was very rude and kept cutting me off whenever I tried to speak.

LAURA B. en

Grado:

El cliente no dejó un comentario.