Customer Reviews for Best Of Beloit Vintage Mall
(U-Haul Neighborhood Dealer)

161 reviews

1019 Gardner St   South Beloit, IL 61080

(815) 389-2971

Office Hours

  • Mon-Sun: 10 am–5 pm

Services at this Location:

Contact Us

(815) 389-2971

1019 Gardner St
South Beloit, IL 61080

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KEVIN HINTZ 
Rating:
5.0

The truck was clean and acceptable. Ran pretty rough and transmission shifter very harsh. Very happy with the staff at this location though.

Nolan Vulgamott 
Rating:
5.0

This location was great but your corporate customer service was horrible. Corporate tried to change the pick up location and insisted they could not alter that. Only after 40 minutes of getting transferred around did they reach the conclusion that the original pick up site could be used. I wasted a good hour trying to get this done calling, re-calling, waiting in queue only to end up where I had started out It nearly caused me to cancel the whole arrangement

greg cober 
Rating:
4.0

Customer did not leave a comment.

Neil Wyatt 
Rating:
4.0

Customer did not leave a comment.

carl rasmussen 
Rating:
5.0

Keep up the great work! You guys make moving easy and take the stress out of a big job! Definitely recommend Best of Beloit Vintage Mall! Thank you!

Patti Myhre 
Rating:
5.0

Customer did not leave a comment.

VINCENT FACCHIANO 
Rating:
5.0

Britney was awesome and very professional, I was in and out once she attended me.

Heriberto Barenca 
Rating:
1.0

I put $36.00 in gas for the unit where it was at when I picked it up ..and they charged me another $29.50 for fuel..won't rent there again.

Richard Dunham 
Rating:
4.0

Be more aware of 1 way rentals

CASSANDRA CECKA 
Rating:
5.0

Customer did not leave a comment.

Douglas Enke 
Rating:
3.0

Customer did not leave a comment.

Tim Middleton 
Rating:
5.0

Everything was awesome! Keep up the great work! Thank you!

Patti Myhre 
Rating:
5.0

Nothing, just keep using the same friendly and professional services that you are using now

James Bell 
Rating:
5.0

Nothing to criticize, very good experience

CYNTHIA SWACINA 
Rating:
4.0

Customer did not leave a comment.

Sharon Jablonski 
Rating:
5.0

The online/app check in was awful! Had to refresh often and then had to call for help. Wait time was 30 minutes! Didn’t even offer to extend my time to use the truck since it took me an hour to get in it. Return back was just as bad, having issues with the app and checking back in. I ended up just giving the key to the counter person, he was nice and understanding.

Stacy Moore 
Rating:
5.0

Katie was great! Wonderful smile and extremely helpful with a few questions I had. It was a pleasure working with her.

Allen Brewer 
Rating:
4.0

There was a little confusion when I arraigned the rental, but it was quickly cleared up. The trailer had not been used for a while and had some green mold around the door seals and the prop rod for the front hatch was very crooked. Before using it I straightened the rod and power washed the trailer inside and out. It pulled like a dream and tracked very well. We took it from Illinois to Rocky Mountain National Park and Garden of the the Gods in Colorado. I would rent it again. The manager mentioned that they may discontinue the Sport Trailer. I would guess they do not get rented as often as others. Should U-Haul ever decide to sell them, I would be interested to know how much you would be asking for one. It's agreat little trailer that garnered several comments on our trip.

Clark Schoonover 
Rating:
5.0

Customer did not leave a comment.

Diane Solon 
Rating:
1.0

I do not like my experience at this particular location. I’ve rented a U-Haul multiple times and NEVER has a one way trip cost more than a round trip. I’ve moved from Janesville Wisconsin to Rockford Illinois which was a 1 way trip mind you I picked the truck up in Beloit at the Cranston road location then went to Janesville and Rockford and paid around 70$ and a 1 way from South Beloit to Rockford they tried to charge me 110$ not including insurance or anything, safe to say I WILL NOT use this location again.

LeAnka Hill 
Rating:
5.0

Customer did not leave a comment.

Kevin Sors 
Rating:
3.0

We had to drive the truck 300 miles, and the AC didn’t work right, it was very hot and the fans didn’t work

Kayleigh Vanfleet 
Rating:
5.0

Customer did not leave a comment.

Darold McDonald 
Rating:
5.0

Nothing, just keep giving the outstanding service that you currently provide

James Bell 
Rating:
5.0

Customer did not leave a comment.

Duncan McHugh 
Rating:
4.0

Customer did not leave a comment.

Len Muscolino 
Rating:
4.0

Not sure why im being charged for 2 days? I picked up at closing time on saturday. And dropped off shortly after closing on Sunday. Please refund me for one of the days Niall Cain

Niall Cain 
Rating:
4.0

Customer did not leave a comment.

Teandra Hewitt Dunse 
Rating:
5.0

Great place to rent from

Shane Goddard 
Rating:
4.0

Customer did not leave a comment.

Michael Perrecone 
Rating:
4.0

Customer did not leave a comment.

Scott Pearson 
Rating:
5.0

The U-Haul experience from the initial phone order through the return drop off of the rental truck was awesome. 5 star service!!!!!

Douglas Clayburg 
Rating:
4.0

Leave as is great customer service. Rep went out of way to enquirer about info so I did not have to gather.

DALE DOSE 
Rating:
5.0

This is a smaller u-haul establishment, they were very helpful and efficient with my drop-off and subsequent rental. I will use them again.

DAVID BAKKE 
Rating:
4.0

Customer did not leave a comment.

Rodney Lockhart 
Rating:
5.0

The staff was super friendly and helpful! The 20’ truck drove great and I was able to get the job done on time and stress free! Thank you!

james flister 
Rating:
5.0

Customer did not leave a comment.

Scott Kolb 
Rating:
4.0

There was dirt in the front of the trailer. I forgot my hitch pin so had to go buy a new one. It would have been nice to be able to buy one there. The attendants were very nice and helpful.

REX LOWRANCE 
Rating:
4.0

Chain broke while transporting my vehicle and then in the same trip on I-65 the drivers taillight came off the trailer.. overall a bad trip. These trailers need to be checked more often!

Jason Kirichkow 
Rating:
4.0

My issue is not with the location. Issue I had was the U-Haul self pick up service not working correctly. Location did all they could to help.

Crichton Callaway 
Rating:
5.0

Customer did not leave a comment.

Kevin Day 
Rating:
5.0

Customer did not leave a comment.

richard atwater 
Rating:
1.0

I reserved the truck for 10am and didn’t leave the location with the truck until almost noon. The lady behind the counter said it was due to their computer being slow or the uhaul website was slow and that it was loading. Then I got charged $22 in fuel even though I filled it up to where it was when I got the truck. I never got any paperwork either stating how much fuel I needed either. I will not be using this location for a uhaul again. Because of that 2 hour delay I didn’t get done moving until midnight.

Brian Wack 
Rating:
5.0

Great friendly staff. Fast check in and out.

Tina-Marie Lorden 
Rating:
4.0

Acct rep had issues getting contract finished even though unit was preregistered to go. It took 30-40 minutes to get going. Otherwise the unit was in clean shape and ready, allowing us to get our move completed. Thank You!

Donald Grassl 
Rating:
3.0

Our U-Haul leaked and our stuff got destroyed and got told oh well

Alex Squires 
Rating:
5.0

Customer did not leave a comment.

John Harvey 
Rating:
5.0

Customer did not leave a comment.

Darold McDonald 
Rating:
5.0

Customer did not leave a comment.

Jose Vazquez 
Rating:
5.0

Everyone was very friendly and helpful on our pickup and drop-off

Bobbi Bainbridge 
Rating:
5.0

Great staff at the Best of Beloit location - made the rental smooth and easy!

CARL BREHM 
Rating:
4.0

The tie down ratchets were horrible rusty spent over an hour getting them to work. Had to go buy some wd-40 and work them to get to work at all. Other then that the place was great. Service was great.

Don Schroyer 
Rating:
5.0

Customer did not leave a comment.

Angela Pulido 
Rating:
4.0

Customer did not leave a comment.

Moises Casique 
Rating:
5.0

Customer did not leave a comment.

Craig Coots 
Rating:
5.0

Customer did not leave a comment.

Mark Harling 
Rating:
3.0

Customer did not leave a comment.

Josh Heim 
Rating:
1.0

Worker didn't know how to rent a trailer had to call another location and have them do the paperwork. The kid couldn't get me a receipt, contract to sign, or even the total amount I was going to be charged. Took over an hour for them to figure out how to rent it.

DERRICK SCHUPBACH 
Rating:
4.0

I had to call Uhaul during my check-in process, they were very helpful.

Scott Schmitz 
Rating:
4.0

Customer did not leave a comment.

David Phifer 
Rating:
2.0

We were charged for Insurance after declining online and in person

Kelly Szymanski 
Rating:
5.0

Customer did not leave a comment.

Christopher Sutter 
Rating:
5.0

all good

Melodie Hueber 
Rating:
5.0

Customer did not leave a comment.

Kim Rorabeck 
Rating:
5.0

Very helpful and friendly. Quick return process.

Marc Pink 
Rating:
4.0

We only had the truck for one night & made a quick 4 hour trip & a bunch of our stuff got wet. Very unfortunate & would hate to see that continue to be an issue moving forward.

Aaron Hubert 
Rating:
5.0

Customer did not leave a comment.

Laura Palmer 
Rating:
5.0

Customer did not leave a comment.

Michael Lindstrom 
Rating:
5.0

Have more than a 1/4 tank of gas in the truck. Shouldn't have to start the trip with a visit to the nearest gas station.

Charlie AEGERTER 
Rating:
3.0

Customer did not leave a comment.

Aaron Myers 
Rating:
5.0

Customer did not leave a comment.

David Neuville 
Rating:
5.0

Customer did not leave a comment.

richard britknocker 
Rating:
5.0

Customer did not leave a comment.

Rebecca Rosen 
Rating:
5.0

This location was the craziest experience I’ve had but in a good way, I love the people at this location, love the professionalism, very good communication and they were very helpful in every way!

Rodney Miller 
Rating:
5.0

Customer did not leave a comment.

Sean Anderson 
Rating:
5.0

The location was great answered all the questions I had gave really good service. However if you’re using the online pick up allow yourself extra time the verification process takes a while to complete. Had I known that I would’ve just waited till the location open to pick up my vehicle. It would be nice if you could do the verification ahead of time and then just have to check out the vehicle when you pick it up.

William Whiteside 
Rating:
3.0

Get the app to work. You tell people to use the app the it doesn't work. Cost me 2 hrs labor for 4 guys because my truck wasn't ready. And then it's a POS that has 185000 miles on it and barley accelerates . Will never recommend

jerimiah Mcglaughlin 
Rating:
5.0

Customer did not leave a comment.

Chad Scott 
Rating:
5.0

Customer did not leave a comment.

Steven Jahr 
Rating:
5.0

Customer did not leave a comment.

gail shumowsky 
Rating:
5.0

Customer did not leave a comment.

gail shumowsky 
Rating:
5.0

Customer did not leave a comment.

Raymond shumowsky 
Rating:
5.0

Customer did not leave a comment.

Bruce Shapiro 
Rating:
5.0

Customer did not leave a comment.

gail shumowsky 
Rating:
5.0

Great staff

Kevin McGovern 
Rating:
5.0

Keep up the great work.

Terri Hatchett 
Rating:
5.0

Customer did not leave a comment.

Kelli Killion 
Rating:
5.0

Customer did not leave a comment.

Michael Ahrens 
Rating:
5.0

Cannot think of anything. Amanda was very good at her job and the whole crew was excellent.thanks

Chuck Lanzendorf 
Rating:
5.0

Customer did not leave a comment.

Greg Gill 
Rating:
5.0

Customer did not leave a comment.

Nolan Vulgamott 
Rating:
5.0

Customer did not leave a comment.

Danny Taylor 
Rating:
1.0

No-contact is a joke. The app didn't work. Took 2 hrs to pick up the truck, and the customer service flat out told me they couldn't help me. NO ONE CARRIES A PASSPORT TO PICK UP A RENTAL. I will never rent from UHaul again

Howard Tyler 
Rating:
3.0

Customer did not leave a comment.

SAMANTHA KERSTEN 
Rating:
4.0

Not charge me twice.

CASANDRA MCCAIG 
Rating:
5.0

Very easy. Helpful people and clean like new equipment.

WILLIAM RANARD 
Rating:
5.0

Customer did not leave a comment.

Jason Latham 
Rating:
5.0

Like new truck. Very clean. Nice people

WILLIAM RANARD 
Rating:
3.0

I paid for a truck and got a storage unit. While driving the truck I heard adds where I get the first month of my storage unit free. Which was never mentioned during booking either. I had to book the truck from a different location cause the place I booked the storage unit did not rent trucks. But I rented the truck abs storage unit both from Uhaul.

Aaron Barber 
No reviews have been submitted for this location.

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