Customer Reviews for Bennetts LLC
(Distribuidor de U-Haul del vecindario)

395 comentarios

329 S 1st St   Raton, NM 87740
(Behind Phil Long Ford dealership)

(575) 445-9012

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Sábado - domingo:
    Cerrado
Horario especial
  • 11/26/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(575) 445-9012

329 S 1st St
Raton, NM 87740
(Behind Phil Long Ford dealership)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Sábado - domingo:
    Cerrado
Horario especial
  • 11/26/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JLandon N. 
Clasificación:
2.0

Due to the location, I would recommend it out of convenience. The gentleman in the building was not friendly and the three of them seemed hostile towards one another. Due to picking up the trailer in the middle of the day we didn't realize that the running lights on the trailer didn't work, although we had signal and braking lights.

Lindsey W. 
Clasificación:
3.0

Dropped off after hours.

Joe J. 
Clasificación:
3.0

My preferred drop off was Trinidad, but they were overwhelmed with trailers. By drop off date they could accommodate my drop off, but southern CO uhaul said I'd pay a penalty for breach of contract, so I had to drive over the pass to Ratón to drop. Nobody was there as it was lunch hour so I had to drop the contract in the box and the trailer in the lot. Just frustrating. The people I had to talk to were helpful and efficient.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Khloe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise H. 
Clasificación:
5.0

Great Service!

Patrick P. 
Clasificación:
5.0

Nothing can be improved! Very pleased with Bennetts LLC as their customer service was excellent! ! Bennetts LLC corrected a problem that Billings Rent a wreck caused for my husband and I. Bennetts LLC is a asset to U-Haul!

Glennda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY K. 
Clasificación:
4.0

I've rented about 8 times over the last 6 years. Sept and. Dec 2020. Gilroy, Ca to La Jara, Co. and now. The trucks were great in great condition. But all 3 times, the windshields were filthy. A customer should not have to stop to clean the windows before We start our trip.

Jose M. 
Clasificación:
5.0

Good people and excellent service

Alan A. 
Clasificación:
3.0

I would only recommend this place to anyone who can and has previously towed and stored a trailer. Nobody was available to assist at this location.

Brett R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zach L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura R. 
Clasificación:
3.0

Only thing was they cannot get the computers to work I was there almost an hour before they were able to login to get my reservation

John B. 
Clasificación:
5.0

The rental was efficient and professional. Husband/wife team did a great job handling my request and I was in my rental vehicle in no time.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonny B. 
Clasificación:
5.0

Love this place

Julianna B. 
Clasificación:
5.0

I wish more pickup trucks and cargo vans were available for rent in Trinidad Colorado and Raton New Mexico.

Coralie L. 
Clasificación:
3.0

El cliente no dejó un comentario.

WALTER F. 
Clasificación:
1.0

Renting UHaul at this location (Raton NM ) was very disappointing and needs some assistance with customer service training. It's disappointing when Grown ups at the Raton location treat customers with a negative attitude and disrespect.

ted A. 
Clasificación:
1.0

He was rude.

Sheila D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
3.0

El cliente no dejó un comentario.

delia E. 
Clasificación:
3.0

There is no other choice. This is the only U-Haul in this area. My biggest issue was the fact that as we drove down the road after loading the trailer, the driver side tire was wobbling. We pulled over as soon as we saw it and 2 (two) of the lug nuts were ready to fall off. Thank heaven we had a lug wrench. We were 3 women pulling a trailer from Raton, New Mexico to Hampton, Virginia. It could have been ugly. Once we tightened them down there was no more issues. In my opinion this should have been checked at the pick up location before that trailer ever left the lot.

Marjean A. 
Clasificación:
5.0

The owners of this facility are EXTREMELY nice and helpful. However, The customer care center in Colorado/Denver is the absolute WORST customer experience I have ever had. The manager, Adam, cancelled my reservation because renting two Uhauls within two days is “suspicious.” For clarity, I needed one uhaul on Wednesday to return a couch we couldn't fit in the move. I made a reservation for a round trip trailer rental to do so, and requested another trailer to move the rest of our belongings for Thursday. Adam then called me and proceeded to tell me that 1) My activity was suspicious. 2) Because it was “suspicious,” I was not allowed to rent the enclosed 5x8 THAT I RESERVED to return my $1,000 couch. 3) Made me a new reservation to rent a 5x9 un-enclosed trailer and they forgot to take me off the “eAlert,” so upon arrival, I was forced to call THREE different phone numbers, wait 45 mins on hold, to just have someone take me off of “eAlert.” (Also nearly missed a job interview because of this) Moving is hard, and the customer care center made it a nightmare. I thought Uhaul's slogan was “ We make moving easy!” This was by far the worst customer experience I have ever had, and I hope to GOD I never have to rent another Uhaul again.

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Taylor M. 
Clasificación:
1.0

You need to find somebody else in the area to run you whole there the man was very rude charged me things that he should not have that I refused to do. Then I called in and asked if it would be okay if I turn around and bring it back I was going to Las Vegas New Mexico from Raton New Mexico sorry I said would it be okay if I returned it back to her tone nobody said a word to me that it was going to be more expensive than how expensive it was going to be so overall I have been overcharged majorly and there's not one thing that I can do I called to speak to somebody in customer service and they're just like good luck and goodbye and that was it I will never use and anytime that I talk to anybody I will tell them to never use U-Haul again.

isabella P. 
Clasificación:
3.0

It wasn't necessarily the location, but pick up process through the app was almost impossible and a big inconvenience.

Adrian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul J. 
Clasificación:
3.0

We received uhaul with less than 3/4 tank of gas, didn't get a discount for a full fill.

Jeffery A. 
Clasificación:
4.0

I was very pleased with this uhaul location! The lady who helped me was very kind and thoughtful! She inspected the trailer with me and I was very pleased they had the size I needed!

Jacob T. 
Clasificación:
5.0

Mr Bennett was very kind and professional!

Gilbert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet P. 
Clasificación:
5.0

Wonderful and quick service.

Robert N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KANDY N. 
Clasificación:
3.0

Arrived to drop off my equipment. Personnel pointed where to drop it off. I waited nearby the trailer for checkout and was told I could go. I asked for a receipt to confirm I dropped everything off and was told “it would be awhile.” There were no other customers but he was clearly too busy to checkout the customer. I received the receipt electronically (unsigned) later via email. Thankfully there were no charges to contest.

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL S. 
Clasificación:
4.0

Hard to get ahold of

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

The in person experience was great. We had to fix some issues caused by the online process, but it all worked out.

Laurie B. 
Clasificación:
3.0

The woman at Bennetts was very nice and helpful! The man must have been having a hard day. He was grumpy and acted like we were bothering him by picking up the trailer.

stacy G. 
Clasificación:
3.0

El cliente no dejó un comentario.

david W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

I had to borrow a friends SUV because you won't tent to Ford Explorers. It's been 20 years, get over it.

Geoffrey G. 
Clasificación:
5.0

No improvement needed. The lady at the Raton location was wonderful.

Frances V. 
Clasificación:
5.0

Friendly and very easy to get along with the people.

BRADLEY C. 
Clasificación:
5.0

Excelente

Laurie M. 
Clasificación:
3.0

Wrong Mileage was inputted which made acceptance and return hard on app. Long wait times on customer service. 2 disputes

Andrew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

Location was closed for holiday so nothing to report on that. The parking lot had ample space and overall appearance was great. Drop box was visible and signage was clear.

ROBERT P. 
Clasificación:
3.0

The elderly couple could not be bothered to assist me in hooking up the trailer or hook up lights

AMANDA M. 
Clasificación:
5.0

The guy working there had a bit of an attitude, but I was also the first person of the day, so he may just not be a morning person. Otherwise, one of the best groups of people I've had the pleasure of renting from.

christopher G. 
Clasificación:
3.0

I could not shift the truck from park to drive at least three or four times the shifter was Stuck in park I had to sit there and fight with it to get into drive. The truck was clean

john B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kari J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyndi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

david B. 
Clasificación:
1.0

The uhaul representative was very angry and rude He was verbally assaultive towards me during the rental and hook up process. If there was another uhaul in the area, I would avoid this vendor at all costs. Also, he checked the signal and brake lights but the running light on the rear passenger side was inoperable.

Amanda M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peyton A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
4.0

Wasn't sure the preferred place to park the return vehicle since I came after hours. It would be nice to have a sign, also I didn't see any available trash cans on the lot so luckily I was able to bag my trash when I cleaned out the truck to take somewhere else.

jimmy M. 
Clasificación:
3.0

Customer service was nice. Maybe lots can be mowed down, trailers are parked in over grown weeds

Jerald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
1.0

Parking lot dirty and weeds everywhere, office dirty, no room to move. man working there very rude and disrespectful. have used this place many times due to being small town and only one here. you need to fix his attitude here.

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

Marlene is wonderful to work with in securing the right size truck for your move. She made the process very easy. I would highly recommend using Bennett's LLC in Raton, NM for any of your U Haul needs.

Tammy S. 
Clasificación:
5.0

Marlene was amazing and extremely helpful. We had some challenges with other locations and she went above and beyond to ensure we were all set with the equipment and supplies we needed to complete our move!

Jacob G. 
Clasificación:
5.0

The experience of their service was pleasant

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol V. 
Clasificación:
1.0

The man is rude and this location never has what we need or order.

Louis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leigh H. 
Clasificación:
1.0

I was directed to drop off in Trinidad Colorado. Even showed on gps. But when got there no such uhaul there. Had to drive to Raton. Terrible service for dropoff.

David E. 
Clasificación:
5.0

Perfact

Steve P. 
Clasificación:
5.0

Ray was very helpful. He stayed after they closed to take care of me. Great job

RICK M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pollyette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

darcie C. 
Clasificación:
4.0

Because of Shut down due to covid19??? No consideration for feed back

Ludwig M. 
Clasificación:
3.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Toni R. 
Clasificación:
5.0

They are friendly and helpful.

Tina F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron R. 
Clasificación:
3.0

Using after hours drop off was very convenient. Because of dropping off after hours we can't say how the personnel was.

Shane W. 
No se han enviado comentarios para esta ubicación.

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