I previously read the reviews and to be honest a little scared. I had a great experience at this location. Fast and honest. Couldn't ask for a better experience with this location. GraciasSean F.
Customer Reviews for Belvedere Mobil
(U-Haul Neighborhood Dealer)
West Palm Beach, FL 33405
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 8 a. m. - 10 p. m.
- 8/17/2022 - 8/31/2022: 8:00 a. m. - 9:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Gladys P.
Location was very hard to get into. Very small area for U- hauls!Michelle T.
El cliente no dejó un comentario.Bilma S.
When the truck was picked up, it only has 50 miles on it and definitely less than 1/4 tank. I took a picture and uploaded it to the link provided to me. After I dropped off the truck, the clerk said the tank is less than 1/4. However the miles left are at 52. They said I need to bring the tank level to where it was when I picked up the truck and that's exactly what I did. I should not fill in more gas than when I picked up the truck.Siyan C.
Truck was filthy - papers from previous renter - clearly hadn't been touched. Steering was extremely loose, likely outer tie rods worn out Driver window inoperableGary P.
The customer service at this location was bad.Ariel V.
El cliente no dejó un comentario.Philip S.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.Brian W.
El cliente no dejó un comentario.Nesley F.
The console was sticky, there was no gas cap, NONE of my dollies were there. The man who was the uhaul representative there, was VERY RUDE and VERY unhelfpful. He did not care that my equipment was not there.Luanne H.
El cliente no dejó un comentario.Megan S.
The location is in a gas station that sells all kinds of smoking pot bongs etc.Kerri B.
Don't allow people to buy food and eat at the gas pumps. It's impossible to put gas in the truck or get the truck out of the lot. We waited over 30 minutes.Tyler G.
Would not provide any paperwork as proof of truck return when truck was returned on 7/17/22 at 1020pmTasha U.
Very rudeYohan F.
Smells like cigarette smokeâ€¦ This van only has 2151 miles on itâ€¦ Outside of the van was very dirtyâ€¦MICHAEL D.
El cliente no dejó un comentario.Carol O.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Eliot M.
El cliente no dejó un comentario.JOLANDA S.
El cliente no dejó un comentario.olin H.
El cliente no dejó un comentario.Jacqueline L.
Friendly, clean vehicles and efficient!LARRY S.
I post to get charge $28 but they charge my card $67KEVINESHA D.
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.Dale T.
When I got to the location to pick up my U-Haul, I was informed that they did not have all my add-on equipment and then I had to drive about a mile and a half down the road to pick up the U-Haul at a dead end Street where it was parked. Then when I went to pay the total was higher than what was quoted to me on my reservation even after he removed add on items. I tried to show him the discount that I received when I set up my reservation online he said the difference was the tax but when I went back and reviewed my receipt after I got on the road because I did not have time to sit there and argue with the guy they charged me full price for the U-Haul truck I never received my discount that was given to me when I reserved the vehicle. The guy knew what he was doing and flat out in ny opinion ripped me off. Will never use againBrian W.
El cliente no dejó un comentario.Cristian M.
The van could use a good interior cleaning and had a very loud and annoying rattleJerrold R.
El cliente no dejó un comentario.Ronald W.
Extremely helpful & honest associates. Will recommend this location in the future!Dominic D.
El cliente no dejó un comentario.Salvador P.
They didn't have the truck I reserved.Austin P.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Gustavo L.
I wasn't able to confirm gas level prior to contract signature. The gas level was lower than what was on the paper contract. I was also pre charged for the trip. I brought the truck back 2 days early and did not receive any refund for the days not used.Dale S.
Good service 👍jorge I.
Customer services was alright but the app was awful. Kept crashing, took forever. Wouldn't allow me to quickly get a truck and go. The return was even worse.Kevin G.
El cliente no dejó un comentario.timothy S.
Everything went very smoothly. There was great service provided. The man that helped me provided with so much help.Chante M.
El cliente no dejó un comentario.PEDRO B.
El cliente no dejó un comentario.Mary Rose S.
I drove 6 miles and returned it within 13 hours. How was I charged more then 100$. It should me 6$ + 19.99Redge J.
El cliente no dejó un comentario.Marlene K.
El cliente no dejó un comentario.ANA F.
El cliente no dejó un comentario.SHAUKAT Z.
Truck was dirty in of box truck had to sweep out ! I did not want to pick up truck there I wanted another location but Uhaul had me going to different places for equipment ! Not happy also the auto transport was in another location to pick up and when I got to my house to load up the auto transport was broken strap ! Not happy MICHAEL C.
When we picked up the trailer it still had items in it from the previous renter. (a dest, a cabinet, trash) When I went in to tell the associates about it they informed me to just dump it somewhere, just not there. It was a huge innocence to have to due that especially since they probably charged the previous renter a cleaning fee. I didn't get to charge them a cleaning fee to do their work for them. I DO NOT recommend this location.Derek W.
Had an 8:00 appointment to pick up my truck. The guy who takes care of the rentals did not show up until 8:40. No apology. Did not care that he caused me a delay in my move. Got charged $40 because we returned the truck about 4 hours late. Because of the issue with the pick up, I would appreciate that $40 being refunded.Alexander H.
Great valueTracy P.
Very professional and quick to make sure everything was goodShawn A.
El cliente no dejó un comentario.Taki K.
Crowded lot in a busy gas station. No clear place to parkLawrence K.
El cliente no dejó un comentario.Edgar M.
El cliente no dejó un comentario.Cassie M.
The service was horrible from that location and the truck was dirty with equipment still in back as well as the truck wasn't ready and had no gas in it. I also was charged for bringing it back the way I received it.MESHOEL B.
The attendant Roberio is very helpful.Patricia C.
The truck was not clean it had food under and around the seatsMonique M.
El cliente no dejó un comentario.Donald M.
El cliente no dejó un comentario.Conrad G.
El cliente no dejó un comentario.Abdul R.
El cliente no dejó un comentario.Richard D.
Excellent service! We need new trucks thereSalomon L.
The customer service at this location is amazing.Paul S.
El cliente no dejó un comentario.Steven C.
Customer service was terrible. Clerk called me a derogatory name in Spanish to other employee. I speak Spanish. No parking for your own vehicle. Has to be parked across the street which still isn't secure.Edgar R.
Sam was very helpful. We had a last minute emergency with our moving plan and we're lucky to get a truck at this location.teresa K.
El cliente no dejó un comentario.Dawn M.
Tried to call the Belvedere site 3 time to announce that I needed to pick up the truck later than planned. Once I got there; it took too long with the paperwork. I wasn't able to scan front and back of license; seemed that this was a stall tactic since the store was very busy and manager was a able to process everything without the scan. I wasn't able to use my credit card outside at the pump to fill up the truck b/c customers were re-directed to pay inside. After telling the manager to take $10 off my card, he only took off $5 then told me I was short. My son was late for his meeting because of these Shenanigans. For a quality customer exprience, I feel that better communication is need at this location.Marylynn K.
El cliente no dejó un comentario.Calix P.
The tire pressure was not saftey inspected and I had to take care of that myself prior to leaving the pickup location with no assistance from plenty of staff available to assist. I was alone, it was dark, and it would have been helpful to actually have some assistance from plenty of men standing around.Amanda S.
This place is scandalous. Take pics of everything including the gas. They tried to get me for $30 in fuel and $37.50 service fee. Now, had I not taken pics of the fuel gauge I would have been stuck with this extra charge. Uhaul needs to look into this location. I see a gas station making money off of uhaul customers. So sad!Holly L.
When I arrived the employees were talking. I asked for help and was told just a minute. The guy had to go clean the truck out. I did not see anyone inspect for damages. I took pictures of what I seen. They said the gas tank was halfway full and it wasn't. It was a fourth of the way full, the light for pulling a trailer was on as well. Again no one inspected it. I took pictures again. And when I went back inside to tell them I was told to go to the site they sent me and dispute it. Which I did.BONITA H.
El cliente no dejó un comentario.Brenda D B.
El cliente no dejó un comentario.pervaiz R.
El cliente no dejó un comentario.JORGE P.
El cliente no dejó un comentario.CAMERON M.
El cliente no dejó un comentario.Sumintra M.
Better cleaning of vehicle where passengers sit. Uhaul person must be on time for customer and when there, wait on customer before busying self with other store tasks while customer continues to wait longer for service.CYNTHIA G.
I hate getting a truck with a 1/4 tank of hayâ€¦ I use to get the truck full and return it fullâ€¦. Why did that change? Now I have to guess how much gas to put back in..MICHAEL D.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.rolando B.
El cliente no dejó un comentario.Nathan H.
Tok business for in store customers pertaining to u haul.Rodney A.
The associate I talked to when I dropped my U-Haul off was very rude, dismissive, and was not listening/answering when I asked where I needed to park the truck in order to not block traffic and other cars.Abigail D.
They are very inefficient but non- communicative because they have to take care of store and gas customers as wellJoi K.
It's very busy in the afternoon, no real pickup/drop offMuzi W.
El cliente no dejó un comentario.KENNETH K.
My reservation was at 6:30 via truck share , turns out they didn't set the truck up so I had to wait until they opened at 8. The truck was having so many issues , check engine light , had to jump start whenever we shut it off, had a trackle problem the engine kept racing . It was just a terrible experience oh and don't get me started on how out of alignment it was, when you rent these to people atleast ensure it's in good working order. I'd rate a -10 if it were a possible option.Henry L.
The gentleman that helped me hook up and deliver the trailer was very nice and most helpful. Thank you!! The kind of employee that is rare these days.PATRICIA C.
Always friendlyWILLIAM B.
Poorly managed parking area. The layout of the return location did not maximize the use of the space available. Parked trucks were not parked correctly and one took up two spaces. The only available space to us to park, was too narrow for our 15' truck rental, even though we were directed by the person on duty to use it. Person on duty was busy managing both the convenience store, the gas pumps, lottery sales, and my UHAUL return. Even though he was polite, he could not provide adequate direction for the RETURN. He never sent me a receipt like he said he was going to do (I will follow up on that receipt myself)JANE T.
El cliente no dejó un comentario.Israel R.
The Van didn't have a full tank of gas, and the mileage on the last rental must have been wrong, or someone used the truck without telling you. I drove a total of 26 mils, but was charged for 50 miles becasue of this unreported use. I have all the docuemntation. Secondly, the van had low tire pressure in both the left and right tire, which I paid $3.00 to fill up. Thirdly, it didn't have a full tank of gas, again because of the unreported use, and I threw $20 in it. Lastly, The uhaul app wouldn't let me upload the picture of the dash with mileage and fuel tank, so I had to stand around there for 30 minutes waiting for a call back from Uhaul. The experience was terrible and I will not be using U-Haul again....Rick N.
El cliente no dejó un comentario.Fabio E.
Extremely attentive customer serviceRICKY R.