Friendly helpful..BRUCE H.
Customer Reviews for Belvedere Mobil
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DANIEL F.
It was a confusion about it miscommunication, availability of the truck was not good had me drive to two locations finally got it on the third oneMADJINA S.
El cliente no dejó un comentario.GENARO S.
I got overcharged no one hasn't called me. I filed a complaint and nothing. I got charged twice on my credit card.LaTeshia C.
Long wait, truck was filthy inside.Rose S.
I had a horrible experience with this uhaul location. First when I rented the truck, the person serving me didn't explain to me that if for any reason I brought back the van 2-3 hours late that I would pay for two days. Also he never explained to me that if I decided to return the truck to any uhaul location in Port St. Lucie ( which is just about 40 miles south of this location) that I will be charged over $500 extra. I was shocked when I was told that. This is the worse part. When I got to the location to rent the truck, the guy mentioned the number of a truck and said that was the only truck he had left for rent. I accepted to take it, so after signing the contract I went into the said truck and realized it wasn't the truck he had rented to me. No one showed me my truck. So I got out of the first truck and went out to check for the right truck I had paid for. I found it and took it and left but not knowing that my wallet had fallen in the first truck I had got into. When I found out I had lost my wallet I called this location dozens of times before someone took the call, and the man who identified himself as Sam was very arrogant and very unhelpful because I explained to him my problem and actually told him I had a feeling the wallet must have fallen in that truck. In the wallet was all my I'd documentation and credit and debit cards. This Sam just told me and I quote â€œ we only have one truck left here and your wallet is not in it. â€œ I asked about the employee who was working there when I came in to get the truck and if he had maybe seen the wallet. This Sam guy said he cannot call for this employee(Oscar) as he would be sleeping and will only get back to work by 2 pm. So I decided to call a friend who worked not too far from the station and asked if he could go over there and take a look for me. At this point I was losing my mind already because I actually believed the truck I was referring to had been rented by someone else. However when my friend got to the mobile station, he took permission from the store and did a video call with me so I could see the trucks that were there. I saw the exact truck I had gone into. I told him that was the truck, he went into the truck and behold the wallet was there. He picked it up and brought to me. So I ended up actually spending $254 for that single rental. It pissed me off so bad. I will never even step near this station anymore. BEWAREBARRY A.
Find competent neighborhood dealers to operate your business.Maxim M.
Clean out the cab of the pickup!NIGEL M.
El cliente no dejó un comentario.PAUL H.
Location is great and representative is always friendly and professionalDenecia J.
Good Friendly customer relationshipsEdgburt T.
El cliente no dejó un comentario.Sam T.
Very nice and professional. Yes will use againTammy H.
On point with rentalMELBI M.
Personnel were very helpful. Location was convenient for us. Only issue is that it is a gas station that is rather small and often crowded. But nothing can be done about that.Ronald N.
Amazing customer serviceDavid F.
El cliente no dejó un comentario.LAWRENCE G.
It was goodNathaniel D.
El cliente no dejó un comentario.CARLOS D.
El cliente no dejó un comentario.Stephanie P.
El cliente no dejó un comentario.pamela G.
El cliente no dejó un comentario.Tom B.
El cliente no dejó un comentario.ZBIGNIEW M.
Great manGulermo S.
Friendly, helpful & no delays!Bruce H.
I rented a p/u truck a week in advance. When I got there no truck was available because it wasn't returned. They gave me a cargo van instead which added 3hrs to my jobNIGEL M.
The truck was clean and met our needs. I did not realize until the evening that there were no back lights/ no brake lights which could have been a safety issue if a family member wasn't driving another vehicle behind the U-haul.JACQUELINE B.
El cliente no dejó un comentario.JOSHUA M.
El cliente no dejó un comentario.ROBERT P.
I had to clean the truck people were not too friendly you guys were too expensive the tires on truck were worn out truck had no alignment I will never rent u haul againmonique B.
The gentleman behind the counter was very polite and helpful.jeremiah P.
Great Company to rent from Great Group of Guystobias B.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Lawrence F.
Great group of Guystobias B.
Don't bother with the UHaul location on Okeechobee Blvd. People there are no help what-so-ever. Go to Belvedere Mobil.JEFFREY R.
Location was right off the street, part of a gas station so you can top up the tank before leaving. The staff behind the counter were very helpful, completing the finale paper work was a breeze. They notified my the night before that the trailer would not be available the following day at this address but gave me an alternate address 8 minutes away where it would be ready for pickup. All in all very easy quick pickup and go.Philip W.
great guys to work with, my go to truck rental!JOHN B.
the location itself was fine but trying to get help on the phone was a nightmare. uhaul customer service gets a thumbs down.SUZANNE D.
The uhaul felt like it needed maintenance, the brakes were hard to press and it struggled to go. I did turn the trailer off, which helped a little but could still hear the transmission trying its hardest to go. The inner door liner fell off on passenger door when I opened the door. The mirror on the passenger side was so hard to adjust. I thought it was broken or glued so I was about to ask for a different truck, since I wouldn't be able to see behind me, but my brother came and turned it as hard as he could and was able to adjust it enough for me to see. The people on the inside made it a quick transaction which was good for me. However, when I got outside they told me I couldn't park at the location, I had to park across the street at Taco bell or the bank. So I had to walk back. Thankfully it didn't rain because it was about to. That gas station is too small to have those uhauls tightly parked and no space for the customer to park their own vehicle. Once I dropped the uhaul off, I asked how much will be taken from my card and they said they'll email it to me. My past uhaul experiences they did it on the spot so I know how much is adjusted. Just my preference. I have had better experiences at other locations and will not be returning to this one.VANESSA G.
They charged me 3 times for one van 1640.00 I'm very upset about it.BETTY R.
El cliente no dejó un comentario.Tannesha W.
El cliente no dejó un comentario.RAOUL A.
El cliente no dejó un comentario.Perry S.
El cliente no dejó un comentario.Raul M.
El cliente no dejó un comentario.SHEILA A.
Is a very pleasurable experience and thank you I will rent again next timeRosa G.
The app didn't allow me to check out the vehicle also location was not attentativeOMAR E.
El cliente no dejó un comentario.Kevin P.
Simple and Fast serviceDAVIDF P.
friendly staff. both driver and passenger door rubber moldings were unglued. Trucks were close together, and mirrors tangled, could be an issue for someone not paying attention. Truck served its purpose and would use again. GraciasIvan J.
El cliente no dejó un comentario.Stevey H.
Only one thing get the A/C fix. On the other hand I'm satisfied With the Customer service.And the truck is well maintained the price and rate is good. I will be renting again.KENNETH L.
El cliente no dejó un comentario.MICHAEL D.
This is the place to rent from! Extremely helpful and a very pleasant experience. Highly recommend using this location. Truck was ready and clean!!Lisa H.
The person who did the paperwork doesn't know what the contract says about the gasoline. He had a bad attitude with the clientsMariana L.
Convenient that it is a gas station as well.James M.
El cliente no dejó un comentario.Pat C.
Nothing really. Good set up. No complaints at allTina L.
Good job. The vehicle I selected was there as promised. They were fast, easy, and helpful with the borrow and return process.DAVID P.
I had a reservation at a prior location which I made 4 days before renting and when I showed up at the original location they were all out of truck rentals. The owner said they were all rented out two days prior. So my rental was canceled and I was never notified. Instead, I was rerouted to another location 15 miles out of my way. Not only 15 miles out of my way but I was on the phone with Uhaul waiting for someone to answer for 35 min. before someone answered and then dropped my call. So I was back on the phone for another 25 min. No, I do not recommend Uhaul - More like Uwatedmytime.Michael L.
El cliente no dejó un comentario.Vivian W.
Associates at the location exceeded my expectation. They we very welcoming friendly and professional. The use of technology for check in and check out made renting very easy.KEITH D.
this location was great...they were very helpful friendly and got me in and out quick...when I returned the trailer the people were again unbelievably friendly and got me in and out quick...they truly made me feel like they appreciated my business and showed they wanted me to come back again...refreshing to see !Charles C.
Bad location/ sketchy. Personnel not welcoming. They didn't submit my return until almost a week after I returned it. I rented and returned same day (July 10th). Had to call customer service to see what was happening. Called the place I returned it to with no answer whatsoever. I doubt I will use U-Haul in a future.Sophia B.
First of the pictures wouldn't even take but the inside was dirty, it was a little below half a tank.Gabriel S.
El cliente no dejó un comentario.Ronald F.
El cliente no dejó un comentario.Adriana M.
Great svc, no waiting.JESUS R.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.RUTH G.
Faster service very long wait time.Yakeisha M.
The gas tank was below half tank when it should be at 3/4 tank. Otherwise fineSEAN L.
El cliente no dejó un comentario.Andre E.
Everyone was extremely nice and professional. My only issue was that I made a reservation And the truck was not ready, no one checked the truck 1st and said it was 1/4 tank of gas and it was on E. These things are important.Shalonda M.
Very poor service I was charged unexpected amount of money for no reason the guy was very rude overall I would not use uhaul again worst experience ever.Sheba J.
This is the worst location to pick up a U-Haul. It is on the corner and in a mobile gas station. The aisles are very narrow and there's one person in charge of the moving services, the other one is at the counter for the gas station. I had to wait 20 minutes while the U-Haul guy was on his phone call and paid his bills during working hours. Very unprofessional. The parking lot is hard to get into and to leave, there is minimal space for a 17 foot truck to get in and out. The neighborhood is poor, very poor with many homeless around. I was directed to 3 different U-Haul locations before being sent to this one. This location was incredibly seedy and frankly, gross. If you can avoid going here, please do.HATHOR R.
They are pleasantLARRY S.
all was perfect5! the best in town. nice tooLARRY S.
El cliente no dejó un comentario.MARGARET G.
My trip was 350 miles not 800 miles.Kathryn M.
This was my third move in three months, helping family members, the other two I used a different location, but this was far and away better. Clean, equipment, fast service easy return. Too notch!VINCENT L.
El cliente no dejó un comentario.Craig N.
Everything was ok except that there's no parking there for the carsKristina Z.
El cliente no dejó un comentario.Stacey M.
El cliente no dejó un comentario.Tyler G.
El cliente no dejó un comentario.CAROL J.
El cliente no dejó un comentario.Stephen J.
This place was great but I had made my reservation at the lantana and I-95 location but the switched me to the Belvedere location then they canceled my reservation without me knowing but sent me a message saying that I canceled it which was not true I'm very upset that they did thatHamilton L.
I reserved a trailer at a location near me for the day before a big event. I received a text message 2 hours before my reservation to go to another location... then as I'm on my way receive another one to go to another location further away. By the time I got there it was closed... call center was closed... this gas station was the only place willing to help me! My event was almost ruined by uhauls in-effectiveness and poor planning but this gas station saved the day (after an hour driving around searching for trailers)stephan P.
El cliente no dejó un comentario.DANIEL P.
Y'all are awesome!Denise P.
Gentleman at Citgo amazing help unconditionally Thanks lotsADESHKUMAR P.
I like this locationMAIKEL L.
No one to answer my app didn't work got charged for gas that I didn't consume truck wasn't full at the moment pick upFelix Edgardo S.
Owner gave us Key to truck not on lot After 10 minutes Of trying to prove there was no such truck # on his lot he finally gave us a new truck which we had to pick up at another location 1 milw awayBarry S.
El cliente no dejó un comentario.CHERYL M.