Customer Reviews for Bell Tires
(U-Haul Neighborhood Dealer)

289 reviews

502 W Avenue O   Belton, TX 76513

(254) 613-1000

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 613-1000

502 W Avenue O
Belton, TX 76513

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I still haven't received my refund why

TYWON MARCHMAN 
Rating:
5.0

Customer did not leave a comment.

alfonso gomez 
Rating:
5.0

Customer did not leave a comment.

Rick Ecker 
Rating:
5.0

Customer did not leave a comment.

Tracy WILSON 
Rating:
5.0

Excellent service

Rolando Monsivais 
Rating:
4.0

Customer did not leave a comment.

Vickie Betz 
Rating:
5.0

The service at this location was great! Unfortunately, the U-Haul app is terrible. I had to call the guys at the location to help. The return portion of the app was a little better. U-Haul must fix this! Get someone to fix your app, the manager at the store was very helpful but it put me behind by an hour. Terrible experience with the app. When I called the 800 number I was on hold for 15 minutes and luckily the location manager called me and assisted. Moving is not fun and this started my day off on the wrong foot. Fix your app, it is 2024 U-Haul.

Josh and Lisa Adams 
Rating:
5.0

Customer did not leave a comment.

Ronnie Tucker 
Rating:
5.0

Friendly folks and very helpful. Thanks!

Paul England 
Rating:
5.0

Great customer service provided. Were friendly, informative, and made sure all was well with the vehicle rented.

James Bender 
Rating:
5.0

Customer did not leave a comment.

KEVIN STEVENSON 
Rating:
3.0

Customer did not leave a comment.

Zeana fowler 
Rating:
5.0

Would love to pick up and drop off at this location anytime. Alot room to park trucks or trailers, easy to maneuver around. Easy to get to. Personell have always been helpful and kind towards me and my family.

Brandon Robbins 
Rating:
5.0

Customer did not leave a comment.

Ronnie Tucker 
Rating:
5.0

Been a customer for years. Probably renting another truck in the next week or two.

Tammy Pool 
Rating:
5.0

All went well

RONALD SIMMONS 
Rating:
5.0

Mark a designated space for returned equipment.

Richard Wood 
Rating:
3.0

The guys at Bell Tire were great, easy to work with.

doug kelley 
Rating:
3.0

The assistant was vaping, did not check out the truck when I returned it with full gas and cleaned box. Did not ask if truck worked good for us. But at least sent me email confirmation of return. Very unprofessional.

gerald lubbers 
Rating:
5.0

Getting the truck , dolly and keys was quick and professional. The worker was polite and informative.

Azelle Armijo 
Rating:
1.0

Horrible service and experience this entire time!!! Lost so much using this company!!

Lacy Burris 
Rating:
5.0

Very friendly and customer service oriented.

Ramon Ayala 
Rating:
5.0

Customer did not leave a comment.

Robert Wiley 
Rating:
5.0

Customer did not leave a comment.

KENNETH HEALY 
Rating:
4.0

Customer did not leave a comment.

Rodney Hibner 
Rating:
5.0

Great experience

Donald Dais 
Rating:
3.0

Customer did not leave a comment.

Joe Seaton 
Rating:
3.0

Customer did not leave a comment.

Gerry Fleming 
Rating:
3.0

Customer did not leave a comment.

Monic Boddy 
Rating:
5.0

Windshield washer fluid was empty,overall great experience

TIM GUZMAN 
Rating:
5.0

Very convenient place, customer service was excellent.

PETER LIZAMA 
Rating:
5.0

Excellent Customer Service.

SHELBY REED 
Rating:
4.0

Disconcerting smell in the office.

CYNTHIA MCLEAN 
Rating:
5.0

Customer did not leave a comment.

PHIL MYERS 
Rating:
2.0

Battery was weak. Had to put a charger on it over night to get it to start. Web site says opens at 8. Didn’t open til nine

Bill Hudgens DBA Bliss 
Rating:
1.0

The location wasn't the whole problem. The location was closed when I picked up the truck. The truck was not in great shape and was clearly beat up. The check engine light was on, the driver's seat was all torn up, and the steering wheel was worn to the metal. My biggest complaint is that I was not aware that the 10' truck did not come with a ramp. There was nothing in my reservation that indicated that it did not. I would never have thought to go searching the website to see if it did. I would never have rented a truck that I knew didn't have a ramp. I had a dolly that was rendered nearly useless without one. Everything was harder and took way longer to complete leading to me having to extend the rental and paying extra for an additional day. Why would you ever want a truck that has a nearly 30" clearance and not have a ramp? Who would even think that a moving truck would not come with one? Then when you call customer service all you get told is that the information is available on the website and that you should have looked up what the truck was equipped with. Absolutely ridiculous.

Keisha Murray 
Rating:
4.0

Customer did not leave a comment.

Kay Tipton 
Rating:
3.0

This location doesn't have a trailer dolly so I could not just drop the 6x12 trailer. It had to be backed in.

Alan Napier 
Rating:
5.0

Easy process for pickup and drop off.

Michael Pena 
Rating:
3.0

Customer did not leave a comment.

Jennifer Mckinnerney 
Rating:
5.0

I only needed the car dolly to move a car 5 hours away; I didn't need it for 3 days. U-haul should have a cheaper 24-hour option for people who aren't traveling far. But still keep the 3-day option for people who do need that.

Alan Thornburg 
Rating:
5.0

Thank you for the great service and reliable equipment

Joel Berryman 
Rating:
5.0

Customer did not leave a comment.

James Coyle 
Rating:
4.0

Customer did not leave a comment.

lisa crawford 
Rating:
5.0

Customer did not leave a comment.

Evans Akwaboah 
Rating:
5.0

Customer did not leave a comment.

Nancy Jones 
Rating:
5.0

Customer did not leave a comment.

Eric Wells 
Rating:
3.0

Customer did not leave a comment.

KEVIN JENKINS 
Rating:
1.0

The cabin of the 10-ft truck that I rented did not seem clean or well-maintained. When I arrived at the location to pick up the rental, the attendant at the counter was sleeping. After dropping off the van about one-and-a-half hours early, the computer system would not generate an email receipt until after the full reservation had elapsed. A physical printer was not on site to provide a hard-copy receipt. Although my first phone call placed during business hours about the receipt was received, my second two calls were not, and my voicemail was not returned.

David Isenhower 
Rating:
3.0

While the customer may clean up behind themselves, I do not believe the employees at this particular location clean the vehicles or maintain them. The truck we recieved had a ripped drivers seat and not a small rip, the padding was coming out. The floor on the passenger side had some sort of hole in it. I feel that these things could be fixed and the trucks could still get years of use.

Dominique McKinley 
Rating:
5.0

Customer did not leave a comment.

James Kilgo 
Rating:
5.0

I did not see anyone and the times I went by there to get the money back from using my debit card, no one was there.

Rebeckah Sims 
Rating:
3.0

Customer did not leave a comment.

Courtney Wong 
Rating:
4.0

Customer did not leave a comment.

Eldon Hardgrove 
Rating:
4.0

Customer did not leave a comment.

HEATHER BAKER 
Rating:
4.0

Customer did not leave a comment.

CURTIS Brittsan 
Rating:
5.0

Customer did not leave a comment.

William Kurtz 
Rating:
5.0

Customer did not leave a comment.

elain Bower 
Rating:
5.0

Customer did not leave a comment.

Jemimah Lane 
Rating:
5.0

Customer did not leave a comment.

Blaine Grenell 
Rating:
5.0

Customer did not leave a comment.

Cody Behnk 
Rating:
5.0

Customer did not leave a comment.

Nydia Stewart 
Rating:
5.0

Great service and helpful with advice

Alan Napier 
Rating:
5.0

Was in and out great people and good experience. I will highly recommend this location to my friends and family

Carlos Moore 
Rating:
5.0

Isaac was very professional and took care of my needs. He had the extra blankets and mattress covers needed for my move.

John Lehmann 
Rating:
3.0

Customer did not leave a comment.

Henry Williams 
Rating:
5.0

Nothing

ZACHARY CONWAY 
Rating:
5.0

Customer did not leave a comment.

Rachel valdez 
Rating:
5.0

Customer did not leave a comment.

tom ALDERMAN 
Rating:
5.0

Customer did not leave a comment.

Dennis Davis 
Rating:
5.0

Customer did not leave a comment.

greg lankford 
Rating:
4.0

This is a very basic shop but they had everything I needed for my very basic move.

Jon Howell 
Rating:
5.0

I was charged double for my U-Haul rental because I paid with a cash app card. So they treated it like cash. And they took out the cash deposit fee. Well, I have not received the cash deposit fee back yet. And I’m getting a little aggravated.

Colten Powell 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY TIMOTHY JOSEPH BASTI 
Rating:
5.0

Customer did not leave a comment.

Joyce Simek 
Rating:
3.0

Customer did not leave a comment.

Brenda Liebo 
Rating:
3.0

Customer did not leave a comment.

Dana Lamon 
Rating:
5.0

Friendly, helpful staff!

JAMES FEATHERSTON 
Rating:
5.0

Customer did not leave a comment.

Stephanie Conner 
Rating:
5.0

Customer did not leave a comment.

Jason parsons 
Rating:
5.0

Customer did not leave a comment.

Leslie Schmitt 
Rating:
3.0

Customer did not leave a comment.

HEATHER DEAVER 
Rating:
5.0

Back was not swept out

Jerry Fuentes 
Rating:
5.0

Manager was great very efficient and friendly

Melodie WHITLEY 
Rating:
5.0

Fast and efficient.

Charles Foulks 
Rating:
3.0

No spoke English. Good people. But, you need to handle that.

Billie Owen 
Rating:
5.0

Customer service was very helpful and informative

DEBRA SANTOS 
Rating:
5.0

Customer did not leave a comment.

Dan Alcozer 
Rating:
1.0

Make sure your engine does not have a check engine light make sure doesn't sound like shit or a trip or worse make sure you have Mechanic on side so you can fix your machines quicker

Aaron Combs 
Rating:
5.0

Fast friendly service!!

Jason Morgan 
Rating:
3.0

I was not given the correct miles I was promised when I made the reservation. When I called to find out what happened the woman was extremely rude to me. She refused to even look into the matter. I needed those 400+ miles to return a trailer I had borrowed but could not return because my father’s car had broken down. You need to train your reps better before you allow them to deal with the public. She claimed she didn’t even know who I made the reservation with even though it was clearly written on the reservation. Very rude, very ignorant. I rented a uhaul to move the rest of my belongings after a house fire and because my dad’s car broke down. This is not the first time I’ve been left with a bad taste from uhaul.

Pamela Kramer 
Rating:
2.0

The location was dark with a tiny parking lot. There were no indicators of where to park the truck that would not obstruct the entrance, exit, or building, all of which were requirements in the app. The road to get to the location is also narrow and under construction.

Haylee Grimmer 
Rating:
3.0

Only one employee on site and he was fixing tires so had to wait and then no help in detaching trailer

Greg Fariss 
Rating:
3.0

No one was there..left keys in drop box.

James Corliss 
Rating:
5.0

Customer did not leave a comment.

THOMAS ELLIOTT 
Rating:
5.0

Put better tires for a 2500 mile trip and a spare tire for a long distance trip we didn’t have a flat tire but if we did it would’ve been devastating to have a flat tire in the middle of the night 50 miles from nowhere with three little kids two years old four years old and six year old and no tongue jack on the trailer in case you get it loaded at your house and you have to go somewhere before the long trip is a joke whatever policy came up with the cut cost or liability should be another way to better serve customers

crissy brown 
Rating:
5.0

Great service and help with the equipment.

Tom Wharton 
Rating:
4.0

Everything is good

Festus Ngetich 
Rating:
5.0

Customer did not leave a comment.

James Shields 
Rating:
5.0

Customer did not leave a comment.

Ben Lawler 
No reviews have been submitted for this location.

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