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CLAYTON B
Customer Reviews for Bell Fork Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle was clean and the service was amazing. The only complaint I have regarding my entire experience with this company is that the truck sounds like it needs to be maintenance soon.
ALYSSA MThe truck was not clean at time of rental. It was clean when I returned it tho. It only had 1/4 tank of gas at time of rental. I returned it with almost 1/2 tank.
Jacob BAfter one location gave up my truck the rep at this spot stayed after closing to help me check out the only available truck that matched my reservation in the area. Top notch service.
GRANTTHOMAS PKaren is very knowledgeable and I can tell she likes her job and is excellent at customer service. U-Haul has a wonderful employee representing the company. She understands the stress of moving and makes it easy with her kind demeanor and good advice.
JANET DPut my refund money back on my card or give us cash it shouldn’t take days to get our money back
Marquis CThe day prior to picking up my rental uhaul I was called and told my location changed for pick up because the play I picked didn’t work that early even when I was doing an online pickup. Once I picked up my rental uhaul I was told they didn’t have the dozen blankets and appliance dolly that I requested but they were real quick to charge me for it. Then I didn’t even have the dolly in the truck so I had to wait for the employee to get the dolly for me and she told me she put it in the back and me trusting her I got home and realized she gave me the wrong dolly.
Irania MI wouldn't change anything. Thank you
Windymay GThanks. Great service!
JESUS MWas not able to do my 24/7 pick up. Had to wait until store opened. Very inconvenient. Staff at location is very friendly. However customer service via the 1800 number has been terrible with every call.
Anna SThe location was closing when I dropped of the truck. The woman there told me to drop the keys in the return box and she would check it in on Monday (two days later). I did have an extra charge of $60 some that was never explained to me.
Loyce BThe person that helped me was great!!
George YVery friendly and helpful! No need to improve!!!
Diane PStaff was very friendly. easy to find and easy to get around.
matthew sKaren was great!
Carmen RNothing staff was very friendly was in and out best uhaul experience to date
Dottie MKeep up the good work!
Adam CThe lady that took care of us at Belfork storage was so nice and took great care of us.
Lynne SFast service checking the truck in
David V24/7 experience wasn't the greatest. It malfunctioned and i had to wait for the location to open
Necole JNot a thing I can suggest.
Francis CThe return process was very good. I got the trailer inspected and turned in very quickly. Thank you!
John WI spent 4 hours on the phone with customer service e trying to find out why my app doesn’t allow me to pick up my truck it took from 8:55pm to 12am to finally pick up my truck. After words I get charged 114$ because it was scheduled for a one way EVEN THOUGH I LIVE IN TOWN AND I ONLY USED 18 MILES WHICH IS ON RECORD. I had no control on choosing if I could have it as in town pick up or one way. So because who ever it was that had me put it down as a one way screwed me over when I specifically said all I’m doing is picking up a couch and moving it up the street. So I have half a mind to see this company prying for my money.
giovanni dThe lady at the front desk was super friendly and extremely helpful. Had no issues hooking up and returning the trailer. Will definitely rent again from this location
Jennifer BI absolutely love these folks at Ace! They all go above and beyond to help the customer. Definitely will be my first choice when I need to rent again.
Kimberly RAwesome manager, no improvements needed!!!
Terrell DYou can have the things I ordered like the 20 moving quilts. I had to go spend $100 in buying the ones I wanted to rent. Now I have $100 worth of moving quilts sitting around that I did t want.
Troy PKaren from the store reached out to me during my trip to make sure i had the drop off location info and was there to meet me when i returned the trailer. Very attentive employee, which is crucial. Very pleasant and warm person, which is awesome.
MALCOM BTook my trailer back when the original location was closed and assured me it would be no problem.
DANIEL Mvery professional
rick hKaren is great. I'm glad I went to the store to make my reservation because Karen made sure I measured the trailer door opening so I rented the right trailer for my need. UHaul has a variety of trailer models for the same size. The older trailers have smaller door openings.
Zachary SThe staff was very helpful and informative and nice. Great service
SHAWNA MPost or makehours of operation more convenient
Robert NThere's nothing that you can do to improve my experience I always use the Bell Fork office when I needed U Haul
Cheryl EEvery rep I spoke with gave me a different answer on pricing, mileage etc.
chloe hNc
James LThe people there were very helpful and got me checked in quickly. Vary professional did a nice job.
Timothy Snothing at this time
Lisa B