Customer Reviews for Beartooth Hardware Inc
(U-Haul Neighborhood Dealer)

186 reviews

150 Southgate Dr   Aitkin, MN 56431

(218) 927-1880

Office Hours

  • Mon-Sat: 7:30 am–5:30 pm
  • Sun: 9 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(218) 927-1880

150 Southgate Dr
Aitkin, MN 56431

Services at this Location:

Office Hours

  • Mon-Sat: 7:30 am–5:30 pm
  • Sun: 9 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Luke Magness 
Rating:
5.0

Customer did not leave a comment.

Connie Wetmore 
Rating:
4.0

The instructions for drop off were not clear. The staff at the drop off location sounded angry when she called me—despite the fact that the online instructions said we should put the keys in the key box (which we did) and a staff member would call. She sounded angry that we did not come into the location to check in the vehicle, even though that’s not what the directions said and it was not at all obvious that that was what we were supposed to do. If the expectation from the staff is different than the online instructions, that should probably change on one end or the other.

Sarah Stadler 
Rating:
3.0

Customer did not leave a comment.

Janee Carr 
Rating:
5.0

Excellent staff, truck was ready and they pulled it around for us even. The check out process was handled so well - loved this place.

Bruce Wohlk 
Rating:
5.0

Customer did not leave a comment.

Hudson Van Slooten 
Rating:
5.0

This location was excellent. But setting up the contract with one 800 go U-Haul was a disaster. My bill is severely screwed up. I need to have somebody get back to me to straighten it out. Thanks.

Jeff Hanneman 
Rating:
3.0

Uhaul computer very slow

Thomas Smith 
Rating:
5.0

Customer did not leave a comment.

jesse Rose 
Rating:
4.0

Customer did not leave a comment.

Gary Coop 
Rating:
5.0

Great

Bill Byers 
Rating:
3.0

Customer did not leave a comment.

Isaac Bleser 
Rating:
1.0

They switched our drop off location mid return to a place 40 minutes farther away.

Isaac Bleser 
Rating:
5.0

Local location did great job. Only frustrated with national scheduling process. Had equipment reserved and they changed to different location 100 miles away. What other company would they that is acceptable to customers. Try that in car rental or airline industries. I had to downsize my truck to pick up at original location. Extra trips in smaller truck cost me more money for mileage.

Lyman Walters 
Rating:
5.0

Jean was extremely helpful and friendly and is customer friendly.

Chris Palmer 
Rating:
5.0

Customer did not leave a comment.

LYLE HILL 
Rating:
5.0

Customer did not leave a comment.

Pat Roberts 
Rating:
5.0

Customer did not leave a comment.

Tanja Bennett 
Rating:
3.0

The lot attendant was there within a few minutes after we called the number.

Karen Lindberg 
Rating:
3.0

It took me over two hours to pick up the truck. I got there and had to call because I never received anything from the place as far as a contract or email on how to pick up when store is closed. Once I got off the phone because the lady told me what to do, I checked my email and was following the directions just to find out the truck they told me to get was not there. Then I had to wait 40 min to talk to someone and let them know the truck they stated I should pick up was not there. The lady set up another truck and I went through the checklist of things to do and started driving away. I then noticed the cup holder had melting m&ms in there. When I got to my destination I noticed there was a crack in the windshield across the bottom. The entire time I was driving it I was worried I was going to end up being charged for it. I even ended up being charged for an extra day because according to the contract (that had the wrong truck on there) stated I needed to drop it off by 7:30pm because I picked it up at 6:30. Due to not even knowing what truck I had until after 8:30 pm I figured I would have at least half an hour more time but that was not the case. The app blacked out on me 3 times making the truck at the drop off location at 8:05 so was charged $97 more.

NATEL GREENHALGH 
Rating:
5.0

Customer did not leave a comment.

ken fogal 
Rating:
4.0

Customer did not leave a comment.

Tammy Smith 
Rating:
5.0

The owner and his Team are very professional and helpful.

Todd Appel 
Rating:
5.0

Customer did not leave a comment.

Phil Cacek 
Rating:
5.0

Customer did not leave a comment.

Lisa Cox 
Rating:
5.0

Customer did not leave a comment.

Jeremy Tallum 
Rating:
5.0

Everything was great! Even needed it for another day and they could accommodate,. Everyone was friendly and addressed me when I came to return, easy return fast receipt. I would not change a thing, thank you so much beartooth hardwear!! ...and uhaul!

jamie boyer 
Rating:
5.0

Customer did not leave a comment.

Daniel Mcraith 
Rating:
5.0

This location was sympathetic to my situation,. They were very courteous to me, and they did take the trailer in even though I spent about $20 more in gas going to this location.

Patrick Olson 
Rating:
5.0

Customer did not leave a comment.

Todd Masser 
Rating:
5.0

Customer did not leave a comment.

Greg Smith 
Rating:
5.0

Nothing these people are great to work with.

COLE BUNDY 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Tipcke 
Rating:
5.0

Great service and quick in and out!

Daryl Slegh 
Rating:
5.0

Everything went very well.

Dianna Weidenaar 
Rating:
5.0

Great Customer service

KOLA SLAVIN 
Rating:
4.0

Make the website for the supplier to get into.

leroy steinhoff 
Rating:
5.0

Absolutely NOTHING

TOM SLADEK 
Rating:
5.0

Customer did not leave a comment.

RAYMOND WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

colleen Bremner 
Rating:
5.0

Customer did not leave a comment.

Rae Reinhardt 
Rating:
5.0

Customer did not leave a comment.

Adam Anderson 
Rating:
5.0

Customer did not leave a comment.

Vern Holm 
Rating:
5.0

Very friendly, helpful and thorough. The dog was an additional plus :)

Kayla Lough 
Rating:
5.0

Customer did not leave a comment.

Scott Kromarek 
Rating:
5.0

Workers at Beartooth were very good. The U-haul app on the tablet was slow,

PAUL ANDERSON 
Rating:
4.0

Customer did not leave a comment.

Shawn Maxey 
Rating:
5.0

There was a snag with the online reservation system however, Brian made a few phone calls and worked it out and I was on my way.

Jeff Tidholm 
Rating:
5.0

Customer did not leave a comment.

JERALD HOLM 
Rating:
5.0

Customer did not leave a comment.

tim Johnson 
Rating:
5.0

Customer did not leave a comment.

Melissa Widboom Greer 
Rating:
5.0

Nothing

Vernon Karasch 
Rating:
5.0

The people and equipment were absolutely excellent. Keep up the good work. Will recommend to everyone.

mike lynn 
Rating:
5.0

Customer did not leave a comment.

HARLOW STRIKE 
Rating:
5.0

Customer did not leave a comment.

Gene Richards 
Rating:
5.0

Customer did not leave a comment.

Scott Justin 
Rating:
5.0

Customer did not leave a comment.

Nicholas Tichy 
Rating:
5.0

Customer did not leave a comment.

GARY LAINE 
Rating:
5.0

Customer did not leave a comment.

Anthony Schuldt 
Rating:
5.0

I highly recommend this location. Everything was handled efficiently and easily.

Griffith Coffman 
Rating:
5.0

Customer did not leave a comment.

THOMAS DWYER 
Rating:
5.0

Very nice place and the people were friendly

THOMAS DWYER 
Rating:
5.0

Nothing

wALLACE FORCIER 
Rating:
5.0

Trailer was returned after hours so no interaction was had with customer service

Dan Altermatt 
Rating:
5.0

Customer did not leave a comment.

Patrick Corcoran 
Rating:
5.0

Customer did not leave a comment.

JOHN GOETZ 
Rating:
5.0

Customer did not leave a comment.

BRIAN SANDBERG 
Rating:
5.0

Customer did not leave a comment.

DIANE CRAWFORD 
Rating:
5.0

Customer did not leave a comment.

Amber Drotts 
Rating:
5.0

Customer did not leave a comment.

Dave Nelson 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KLEIN 
Rating:
5.0

Customer did not leave a comment.

Ruth Hook 
Rating:
5.0

Customer did not leave a comment.

Patrick McCarthy 
Rating:
3.0

Customer did not leave a comment.

clifford nemitz 
Rating:
5.0

I talked to staff several times setting up renting a trailer ahead of time..... each time~ all staff was very helpful and very nice! Great to work with!

Konnie Swanson 
Rating:
5.0

Customer did not leave a comment.

Adam Midthun 
Rating:
5.0

Customer did not leave a comment.

Richard Bredsten 
Rating:
1.0

We had to go to 2 locations 45 miles apart to pick up our order we were notified of this one day before pickup by email. Our truck was on it's last leg. No air-conditioning. Electrical system in the truck failed. We were unable to see gears, fuel gage and temperature gages. Very unsafe. In addition the roof leaked and it damaged our furniture. Big fail!!! The truck should have never been on the road in that condition. We were lucky to make it in our 1,000 mile move safely.

JON HERGOTT 
Rating:
3.0

It's hard for a women to get in and out of cab.

Roxanne Valerius 
Rating:
5.0

Return went seamlessly.

William Klava 
Rating:
5.0

Maybe a little more information about how to turn the equipment back in. I was told to call the place I was returning and it was closed that day so I was unsure what to do. Everything worked out though.

Kerri Atkinson 
Rating:
1.0

Customer service was unfamiliar with process, took a long time, second guessing what the steps meant, etc, and even stopped helping me to cut 3 keys for a customer in their store, making me wait even longer. This was after she saw that 2 cars were outside waiting for me to complete the drop off. I am extremely unhappy with this service and that the drop off was changed without my knowledge, causing additional fees. With the location change without proper notification and the additional charge for gas, at this point, I would not recommend Uhaul for moving services. I had even put in more than the required gas to leave it on the tank fullness I received it in. I have never had a problem with uhaul on previous moves, but this whole process makes me leery of using uhaul again, as it was not anything I would want to repeat.

JONI THOMAS 
Rating:
5.0

Great personalized service.

Brad Ennis 
Rating:
3.0

This was the second truck I rented from U-Haul that leaked.

John Hoagland 
Rating:
5.0

Customer did not leave a comment.

Jerry Hemann 
Rating:
5.0

Customer did not leave a comment.

marian wendorff 
Rating:
5.0

Customer did not leave a comment.

Brad Ennis 
Rating:
3.0

Customer did not leave a comment.

Keith Geolat 
Rating:
5.0

Nothing they are great

SANDRA SMITH 
Rating:
5.0

Great customer servise

Jerry Millard 
Rating:
5.0

Customer did not leave a comment.

Kimberly Keniston 
Rating:
5.0

I had to drive 60 miles round trip to get trailer and was big than I wanted

Gary Landem 
Rating:
3.0

They over charged me i went 100 miles 360 and had it back that night tryed to go to the return and it said i had no rental. Would like to know what the extra charge was for

Terry Kemper 
Rating:
4.0

The lady that was training the lady that checked us out should not be working with the public. Very rude!!

Myia Paradis 
Rating:
5.0

Customer did not leave a comment.

JoLynn Kullhem 
Rating:
3.0

Customer did not leave a comment.

KATHRYN STIEMERT 
Rating:
5.0

Great service!!

Barbara Byler 
Rating:
5.0

A very good group of associates, with a great customer service attitude! They need more mobiles.

Donald Dzuba 
Rating:
4.0

Customer did not leave a comment.

Adam varney 
Rating:
4.0

Customer did not leave a comment.

Hubert Windorski 
No reviews have been submitted for this location.

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