Customer Reviews for Beacon Towing and Truck Rentals
(U-Haul Neighborhood Dealer)

214 reviews

5571 NW 84th Ave   Doral, FL 33166

(786) 388-7269

Office Hours

  • Monday - Friday:
    9 am - 2 pm / 3 pm - 2 pm
  • Saturday:
    10 am–2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(786) 388-7269

5571 NW 84th Ave
Doral, FL 33166

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 2 pm / 3 pm - 2 pm
  • Saturday:
    10 am–2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ana Fernandez 
Rating:
5.0

Michelle is great, she walked me thru the whole process and made sure I got in the vehicle and everything was fine!

John Vargas 
Rating:
5.0

Best U-Haul location I’ve ever experienced. 10/10 customer service and care!

Renzo Gazzo 
Rating:
4.0

Customer did not leave a comment.

Juan Carmona 
Rating:
5.0

Customer did not leave a comment.

SERGIO MAZZOTTI 
Rating:
5.0

Nice people to work with.

KENNETH RUST 
Rating:
5.0

The constant display of “car tire pressure system is totally distracting. It is not the first time I have had this issue with my U-Haul rentals. Fix the vehicle issue. I was unable to take a photo of the mileage due to this issue! Enough!

KENNETH RUST 
Rating:
2.0

Truck was old, with 186,500 miles on it, it was dirty, but ran ok. Lady who ran the place was nice.

David Grasso 
Rating:
5.0

excellent

Castor Garcia Siverio 
Rating:
5.0

Customer did not leave a comment.

PEDRO MANUEL DE CAMPOS RUMBOS 
Rating:
5.0

Customer did not leave a comment.

JAIME GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

SERGIO MAZZOTTI 
Rating:
3.0

Customer did not leave a comment.

Carlos Pino 
Rating:
5.0

Customer did not leave a comment.

cher cabrera 
Rating:
5.0

It was a pleasure to work with Beacon. I didn't encounter any issues. They went above my expectations.

Nelly Linares 
Rating:
4.0

Customer did not leave a comment.

MIGUEL A VILLASMIL 
Rating:
5.0

Michael was exceptionally professional. Her assistance was greatly appreciated. Highly recommend this location. Thank you Michael

Tanya Ivanova 
Rating:
5.0

Customer did not leave a comment.

RAFAEL PACHECO GUTIERREZ 
Rating:
5.0

Customer did not leave a comment.

Nestor Velez 
Rating:
1.0

Estuve realizando un PickUP (viernes 19 de mayo, 8:30am) en la localidad 5571 NW 84th Ave y mi experiencia fue horrible. Al intentar hacer PickUp en mi aplicación de Uhaul me dió problemas con subir mi licencia. Cuando abrieron la localidad le pedí ayuda a Michelle y su actitud fue de lo peor. Michelle no me aceptó mi licencia emitida por el Gobierno de Puerto Rico. Le expliqué en múltiples ocasiones que mi licencia era válida en todo EU porque PR es parte de EU e hizo todo lo posible por no alquilar el UHAUL. Su respuesta fue "la licencia de mi pais y la tuya hasta donde yo se es la misma" haciendo referencia a EU (Michelle tenía acento cubano, desconozco su nacionalidad). Llamé a servicio al cliente y después de 1 hora me dijeron que si, que podía volver para recoger mi alquiler. Una vez llegó Michelle llamó a servicio al cliente y le dijo todo lo contrario a la realidad. Le dijo que tenía mi licencia expirada, en papel y un sin numero de mentiras, por lo que servicio al cliente me denegó el alquiler. Michelle literalmente me echó de sus facilidades y estuve 2 horas afuera llorando porque sentí que ella me discriminó por tener una licencia de PR (que es válida) y por esta situación me atrasaría en el asunto que tenia que resolver con la guagua alquilada. Yo necesitaba el alquiler no tenia otra opción. Luego de las dos horas que estuve llorando en las afueras ( ya eran las 12 aprox) borré la aplicación de UHAUL e intenté hacer el pickup nuevamente y SI ME LO ACEPTARON. Osea, Michelle hizo todo lo que estuvo a su alcance para no aceptar mi licencia de PR y UHAUL SI ME LO ACEPTO. La humillación de Michelle estuvo muy mal. Cuando regresé a entregar el UHAUL Michelle fue a verificar que todo estuviera bien y comenzó a tirar las puertas de la guagua. Consecuencias de la actitud de Michelle: Yo llegue de mi país PR ese día a las 7:30am y me regresaba a las 5:00pm. Yo alquilé el UHAUL para recogerlo a las 8am porque tendria que llevar una mercancia de mi negocio al puerto para traslado por mar. La mercancia la tenia que entregar antes de la 1pm. Debido a esta situacion con Michelle pude irme con la guagua a las 12pm aprox. Es decir, no llegué a tiempo al puerto para entregar la mercancía, por lo que no tuve mas opción de enviar la mercancia por correo postal (aereo). El puerto me costaría $125 mientras que por correo postal me costó $1,119. Es decir, por la situación con Michelle tuve que pagar $994 dolares adicionales a lo que tenía contemplado. Tengo todos los recibos y la evidencia de lo que estoy escribiendo aqui. Yo soy una persona que tengo negocios y viajo constantemente a realizar este tipo de tarea que tenía que realizar este día. Y nunca me había sentido tan humillada por parte de una persona. Mi experiencia fue tan pesima que me quede paralizada por dos horas llorando en las afueras de la localidad. Y no tan solo eso, cuando regreso a entregar la guagua que ya había tenido que pagar $994 adicional y Michelle empieza a tirar las puertas de la guagua? No, esto no es aceptable. Ni yo, ni nungún cliente tiene porque pasar por esta experiencia tan horrible. Definitivamente no vuelvo a hacer ninguna reservación con UHAUL. Todo lo expuesto anteriormente pueden confirmarlo con las cámaras de seguridad de la localidad. En cuanto al dinero que tuve que pagar demas tengo evidencia de la cita que tenía en el puerto para entregar la mercancia y el recibo de lo que me costó enviar la mercancia por correo postal. I was doing a PickUP (Friday, May 19, 8:30am) at 5571 NW 84th Ave and my experience was horrible. When trying to do PickUp in my Uhaul application, it gave me problems uploading my license. When they opened the town I asked Michelle for help and her attitude was the worst. Michelle did not accept my license issued by the Government of Puerto Rico. I explained to him multiple times that my license was valid throughout the US because PR is part of the US and he did his best not to rent the UHAUL. His answer was "my country's license and yours as far as I know is the same" referring to the US (Michelle had a Cuban accent, I don't know her nationality). I called customer service and after 1 hour they told me that yes, I could come back to pick up my rental. Once Michelle arrived, she called customer service and told her the opposite of reality. He told him that I had my license expired, on paper and a number of lies, for which customer service denied me the rental. Michelle literally threw me out of her facilities and I was outside crying for 2 hours because I felt that she discriminated against me for having a PR license (which is valid) and because of this situation I would be behind in the matter that I had to resolve with the rented bus. I needed the rent, I had no other option. After the two hours that I was crying on the outskirts (it was already around 12) I deleted the UHAUL application and tried to do the pickup again and IT WAS ACCEPTED. I mean, Michelle did everything in her power not to accept my PR license and UHAUL IF I ACCEPT IT. Michelle's humiliation was very wrong. When I returned to deliver the UHAUL, Michelle went to verify that everything was okay and began to slam the doors of the bus. Consequences of Michelle's attitude: I arrived from my country PR that day at 7:30 am and returned at 5:00 pm. I rented the UHAUL to pick it up at 8am because I would have to take merchandise from my business to the port for transfer by sea. The merchandise had to be delivered before 1pm. Due to this situation with Michelle I was able to leave with the bus at approx 12pm. In other words, I did not arrive at the port on time to deliver the merchandise, so I had no other option to send the merchandise by postal mail (air). The port would cost me $125 while by mail it cost me $1,119. That is to say, because of the situation with Michelle I had to pay an additional $994 dollars to what I had contemplated. I have all the receipts and the evidence of what I am writing here. I am a person who has business and I travel constantly to carry out this type of task that I had to carry out today. And I have never felt so humiliated by a person. My experience was so terrible that I was paralyzed for two hours crying on the outskirts of the town. And not only that, when I return to deliver the bus that I had already had to pay an additional $994 and Michelle starts to slam the doors of the bus? No, this is not acceptable. Neither I nor any client have to go through this horrible experience. I am definitely not making any reservations with UHAUL again. All of the above can be confirmed with the local security cameras. As for the money that I had to pay, I have evidence of the appointment I had at the port to deliver the merchandise and the receipt of what it cost me to send the merchandise by postal mail.

Vilmarie Ortiz Vega 
Rating:
5.0

Customer did not leave a comment.

Ariel Solis 
Rating:
5.0

Reliable, clean. Quick & easy process. Exceptional customer service. Knowledgeable, professional and friendly guidance. I will be recommending this location to all family and friends. Thank you.

Mayla Elena Plasencia 
Rating:
5.0

Customer did not leave a comment.

Tracey Hayden 
Rating:
3.0

The van looked like it had not been cleaned for several weeks. Really dirty.

Rodrigo Conroy Ganoza 
Rating:
5.0

Customer did not leave a comment.

Guillermo Navarro 
Rating:
5.0

Customer did not leave a comment.

Annette Iglesias 
Rating:
5.0

Great location

BRYAN COMERON 
Rating:
1.0

Customer did not leave a comment.

JUAN MILLAN 
Rating:
5.0

Customer did not leave a comment.

Cesar Cano 
Rating:
5.0

Customer did not leave a comment.

Erick Herrera 
Rating:
5.0

Very good

Claudia Escobar 
Rating:
5.0

Customer did not leave a comment.

Juan Liuzzi 
Rating:
5.0

Excellent attention and predisposition to solve any inconvenience that may exist, to achieve the provision of service and customer satisfaction.

Antonio Rao Ferrari 
Rating:
5.0

Customer did not leave a comment.

sahyey Tamayo Guerrero 
Rating:
5.0

Customer did not leave a comment.

Mauricio Fernandez 
Rating:
3.0

Picking up was fine when dropping off the truck the guy that was there was rude and it was not a welcoming I want to return experience

Nina Rabelo 
Rating:
4.0

Customer did not leave a comment.

Irene Barger 
Rating:
5.0

Customer did not leave a comment.

Haemleta Sewlani 
Rating:
5.0

Excelente

Tommaso Ventresca 
Rating:
5.0

The lady there was very helpful and knowledgeable. She was on top of things reminding me of my pick up time and gave detail instructions for the pickup and drop off procedures. Excellent!! I will rent again if need be, strongly recommend

Frank Hernandez 
Rating:
5.0

Customer did not leave a comment.

Dina Decan 
Rating:
5.0

best customer service ever, very nice truck, wonderful service. 100% recommended

Luis Gonzalez 
Rating:
5.0

Excellent customer service

Angelica martinez 
Rating:
5.0

Excellent attention thank you

Nelio Angel 
Rating:
5.0

The whole service it’s perfect, if I have to add anything will be Coffee.

Jose Quinones 
Rating:
1.0

Lady was rude at arrival and drop off.

Christopher Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Luis Hernandez Garcia 
Rating:
5.0

Customer did not leave a comment.

Jessica Jimenez 
Rating:
5.0

Customer did not leave a comment.

Claudio Rodriguez 
Rating:
5.0

It was my first rent from any truck company. The instructions on the pick up and rest of the process was just perfect. The truck was clean and well maintained. I recommend that location everyone.

Gorkem Ulucinar 
Rating:
5.0

Great location and service!

David Arce 
Rating:
5.0

The return the car feature was not working correctly on the web page

Santiago Escobar 
Rating:
5.0

Customer did not leave a comment.

JUAN SOSA 
Rating:
5.0

Excelent !!!

Albenis Silveira Barreto 
Rating:
5.0

Customer did not leave a comment.

Cesar Ramirez 
Rating:
5.0

Customer did not leave a comment.

Edgar Ruiz 
Rating:
5.0

Customer did not leave a comment.

PABLO TOVAR ROMERO 
Rating:
2.0

Truck had oil change light on. Breaks need maintence.

Philip Fabrizio 
Rating:
5.0

Customer did not leave a comment.

Craig Smith 
Rating:
5.0

Customer did not leave a comment.

JESUS ADRIANZA 
Rating:
5.0

Excelente

ALFREDO HERNANDEZ GRATEROL 
Rating:
5.0

Customer did not leave a comment.

RAYMOND NAVASARTIAN 
Rating:
5.0

Excellent

Victor Romero 
Rating:
5.0

Keep working with sane excellent customer services ...

WALTER GUDEL ALVAREZ 
Rating:
5.0

Very good service

Yunior Sanz 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FRANCO 
Rating:
4.0

Customer did not leave a comment.

WALTER GUDEL ALVAREZ 
Rating:
5.0

Excelent service

MIGUEL MENDOZA 
Rating:
5.0

Excelente

CASTOR GARCIA SIVERIO 
Rating:
5.0

Awesome experience throughout

david Andres Arce Penaranda 
Rating:
5.0

Customer did not leave a comment.

SALVADOR BONURA 
Rating:
5.0

Customer did not leave a comment.

Walt Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Jose Alvarez 
Rating:
5.0

Customer did not leave a comment.

ANTONIO AZEVEDO 
Rating:
5.0

Customer did not leave a comment.

CARLOS PINEDA 
Rating:
5.0

Customer did not leave a comment.

jose camacho 
Rating:
5.0

Todo excelente

Jorge Alexander Guzman Sarabia 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER BERTOLI PEREZ 
Rating:
5.0

Customer did not leave a comment.

JOAQUIN ESQUIVIA 
Rating:
5.0

Abdel and his wife where great ,very friendly and explained everything very well would highly recommend

evelio perez 
Rating:
5.0

Customer did not leave a comment.

LUIS ALCALA 
Rating:
5.0

Customer did not leave a comment.

ROMMEL UZCATEGUI 
Rating:
5.0

Michelle and the other gentleman were extremely helpful. They assisted me in a pinch when I needed a truck pretty last minute. Will rent from again!

KRISELLE RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Jorge Montesino 
Rating:
3.0

Customer did not leave a comment.

Thomas Anderson 
Rating:
5.0

Excelente atencion

JUAN SEMIDEY FERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

MARILYNE GALLI 
Rating:
5.0

Very good service !

MARILYNE GALLI 
Rating:
5.0

Customer did not leave a comment.

Valerie A urra 
Rating:
5.0

Customer did not leave a comment.

FERNANDO Antonio GUEVARA 
Rating:
1.0

I rent a furnisher dolly at 12:45Pm on Saturday and I had to return it the same day at 5pm just because this business closes at that time. It suppose that the rental is for 24 hours. Obviously I didn’t finish my moving at that time so they charged me 2 days because they don’t open on Sundays!

Sandra Sampayo 
Rating:
4.0

You guys need to check the alarm lights before giving the car .

Mauricio Camacho 
Rating:
5.0

Customer did not leave a comment.

Abdel de Armas 
Rating:
5.0

Customer did not leave a comment.

ERIC eduardo BRACHO ROMAY 
Rating:
5.0

Customer did not leave a comment.

Miguel Angel Jimenez 
Rating:
4.0

Customer did not leave a comment.

Luis Vivas 
Rating:
4.0

Mi única observación con respecto al servicio es que no ENTENDÍ , fue regresar la unidad al doral , no me parece , teniendo a pocas millas de mi destino una agencia.

FABRIZZIO GRISOLIA 
Rating:
2.0

Vehicle was very dangerous to drive, specially on the busy highway. The steering had very bad play in it that kept sending me to the edge of my lane and had to constantly move the very loose steering to compensate. There was no one at the facility to talk to so we had no choice but to use the vehicle. It is in need a major repair. And feel like a credit should be issues for this vehicle being to dangerous to drive.

DANIEL PAULA 
Rating:
5.0

Good services

Nicolas Piscoya 
Rating:
3.0

Process to pick up and return was quick and easy - cabin was clean but back was not and did not match the image on the app. It was swept out though which was good. I will rent again.

Jennifer Mann 
No reviews have been submitted for this location.

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