Customer Reviews for Bay Storage
(U-Haul Neighborhood Dealer)

408 reviews

22529 Parsons Cir   Cape Charles, VA 23310

(757) 331-1202

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 331-1202

22529 Parsons Cir
Cape Charles, VA 23310

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not one thing

Olivia Rippon 
Rating:
4.0

My issue is related to the Uhaul customer service i received. When i called, prior to my reservation/truck rental, i asked if a transponder was included within the vehicle for tolls. I was told this was included and there would be no reason to bring my own. When i got to the toll, nothing happened and i was required to use my credit card to make payment. This caused an extra toll of $23 out of my pocket.

Joshua Fullam 
Rating:
5.0

The staff at Bay Storage, Etta and Coco are top notch!! always a great experience here!

Stephen Handy 
Rating:
5.0

Customer did not leave a comment.

Terrence Tierney 
Rating:
3.0

Customer did not leave a comment.

Kimberly Beers 
Rating:
4.0

Customer did not leave a comment.

Richard Peoples 
Rating:
4.0

Convenient location in Cape Charles.

Marie hammer 
Rating:
2.0

The whole reservation was a challenge

Erin Sayo 
Rating:
4.0

Customer did not leave a comment.

james titlow 
Rating:
5.0

Customer did not leave a comment.

Terri Tatem 
Rating:
5.0

Customer did not leave a comment.

Victor Marco 
Rating:
5.0

Bay Storage is always so convenient and helpful. Employees are so friendly.

Neil CARNS 
Rating:
5.0

Customer did not leave a comment.

Jeanne Masterson 
Rating:
5.0

The location equipment and personnel were outstanding. However the personnel from U-Haul who contacted me put me on hold for an extended period while getting help. When I asked a question they stated they were new and did not know, I didn't want to be put on hold again so I said goodbye and ended the call. Then I began receiving emails about 24/7 share, how to pick up after hours but no idea how to get the code or equipment. The amount of emails was disrupting to me. Thank goodness I went to the location and they were able to help me and provided great service. U-Haul online needs work, not customer freindly

DENNISMICHAEL LIBBY 
Rating:
5.0

Customer did not leave a comment.

Lee Masterson 
Rating:
5.0

Team was awesome. Quick and easy service. Professional staff made it fun.

Randy Lucas 
Rating:
5.0

amanda was WONDERFUL!!!

Nancy Cardonie 
Rating:
5.0

Customer did not leave a comment.

paul savaria 
Rating:
5.0

Customer did not leave a comment.

Gregory Richard 
Rating:
4.0

Overall service was ok, you put the wrong drop off location on my rental and I ended up with a woman who was an absolute nightmare who threatened to charge me a huge sum of money for dropping of at my location. I told her I would not put up with the threat and would sue if I was charged. I was eventually assisted by another representative and was able to drop at that location. I would not refer Uhaul to anyone.

Dominic Duffman 
Rating:
5.0

Courteous service, fast and easy return. Great place for storage, also!

JAMES FLIAKAS 
Rating:
4.0

Customer did not leave a comment.

Bernard Rogan 
Rating:
4.0

Customer did not leave a comment.

william weber 
Rating:
5.0

Customer did not leave a comment.

Matt Foley 
Rating:
5.0

Cocoa was very friendly and helpful. Only suggestion is to improve the check in process. Seems odd we have to upload front and back of drivers license instead of you entering and saving the info. In addition, why is the onus on the customer to take pics and upload to inspect? Should that not be Uhaul's job? Long time customer, service was great and priced reasonably, only complaint is the process.

JOSEPH STAUB 
Rating:
4.0

Customer did not leave a comment.

James Buntyn 
Rating:
5.0

Would have liked to have been able to pick up U-Haul before 12:30pm.

Helene VanBuren 
Rating:
5.0

Bay Storage is a great place for rentals and storage. The staff is exceptionally friendly and helpful. Cocoa went the extra mile by calling me back with the answer to one of my questions and was super helpful from first to last.

JAMES FLIAKAS 
Rating:
5.0

Customer did not leave a comment.

Charles Steinmayer 
Rating:
2.0

Sunday's Cape Charles, VA was closed. I had problems dropping the truck off using the link I was sent. I spent 45 minutes on the phone with a disrespectful rep trying to get me to have the link work which was NOT working for me. Then finally at the end she check the truck out for me after finally believing my situation on Sept. 25 at 2 pm

William Pavlak 
Rating:
5.0

Customer did not leave a comment.

Jordan Long 
Rating:
5.0

Easy return, super quick.

Jonathan Butz 
Rating:
4.0

Customer did not leave a comment.

Keith Stone 
Rating:
5.0

Customer did not leave a comment.

Nichellette Brisco 
Rating:
5.0

No issues with the drop off. Cocoa is very nice behind the counter!

Joseph Staub 
Rating:
4.0

Not much

David Jackson 
Rating:
5.0

Customer did not leave a comment.

frank pegram 
Rating:
5.0

Customer did not leave a comment.

Ashley Hayward 
Rating:
5.0

Tony’s great

JON ROTH 
Rating:
5.0

Staff was great & truck was clean!

Alan Bartlett 
Rating:
4.0

Be careful they add Safe Tow although you declined it for $8.00 on my contract.

Marvin Milton 
Rating:
5.0

Cocoa was so nice and helpful. The drop off was moved to Exmore which is a 30 minute drive, the Cape Charles location was minutes away. She happily accepted the drop off and called UHaul and coordinated the paperwork. Excellent customer service!

JOSEPH STAUB 
Rating:
5.0

.?

Rodney Smith 
Rating:
5.0

Customer did not leave a comment.

MelissaJ Armstrong 
Rating:
5.0

Customer did not leave a comment.

Paula Henry 
Rating:
5.0

The staff at Bay Storage are exceptional, friendly and helpful.

Robert Mcclaugherty 
Rating:
5.0

Having to record/photograph pics and list truck damage is time consuming and not easy for someone like me who is not tech savvy.

DAVIDGUY YOUNT 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCCLAUGHERTY 
Rating:
5.0

Customer did not leave a comment.

Neely Silbey 
Rating:
5.0

Very clean and organized location

Robert Mcclaugherty 
Rating:
5.0

Customer did not leave a comment.

Matt Preston 
Rating:
4.0

Nothing

MARILYN THOMAS 
Rating:
4.0

ensure that mobile pickup is available as stated on the website. Manager was nice enough to come and rent the uhaul in person

SUCORALAFAYE OWENS 
Rating:
5.0

The location was fine. The reservation system was poor.

JAMES FRAIN 
Rating:
5.0

Customer did not leave a comment.

Josefa Grabulis 
Rating:
5.0

Customer did not leave a comment.

peter simpson 
Rating:
3.0

Customer did not leave a comment.

Tyra Fair 
Rating:
5.0

Have help available to lift the trailer onto the hitch. Could easily throw my back out. They are heavy. Also have someone there to ensure it’s hooked up correctly and everything is working properly. I was left on my own to hook it up. No one checked to see it was properly hooked up.

Daniel Gardecki 
Rating:
5.0

Customer did not leave a comment.

Alora Wogsland 
Rating:
5.0

Customer did not leave a comment.

James Champion 
Rating:
5.0

Customer did not leave a comment.

NASARMAHMOOD CHATTHA 
Rating:
5.0

Customer did not leave a comment.

JOHANNES GABLER 
Rating:
5.0

Dropped trailer during off hours. However the property had an almost upscale luxury look and vibe.

Max Solano 
Rating:
5.0

Customer did not leave a comment.

David Hubbard 
Rating:
5.0

Customer did not leave a comment.

Michael Conte 
Rating:
3.0

Customer did not leave a comment.

kathy robinson 
Rating:
5.0

The staff are always pleasant and their office is clean and tidy.

Elizabeth Wright 
Rating:
5.0

Bay Storage is the best!

NEIL SCHUEHLE 
Rating:
5.0

Thanks for being right here in cape Charles!

JANET COGGINS 
Rating:
5.0

I've been using U-Haul for well over 10 years and never had a issue with their equipment.

ERIC MARTIN 
Rating:
5.0

Customer did not leave a comment.

BRUCE GITTINGER 
Rating:
5.0

Not for certain about that... though I do believe Heather is one of your greatest assets w/ in that location, she is extremely personable & yet so professional, she had the business running so smoothly we were quite impressed she was VERY refreshing during our big, tiresome move we were making !

Karen Jones 
Rating:
4.0

Customer did not leave a comment.

AARON LANGDON 
Rating:
5.0

Customer did not leave a comment.

MICHAELRYAN ORR 
Rating:
5.0

Very friendly staff, super knowledgeable and it was an actual pleasure working with this location!

ANNE CURLAND 
Rating:
5.0

Customer did not leave a comment.

Donald Marette 
Rating:
5.0

Courtney was absolutely awesome She went over and above her requirement and was there in my time of need KUDOS to this you lady!!

Tim Day 
Rating:
5.0

Customer did not leave a comment.

John Robinson 
Rating:
5.0

Customer did not leave a comment.

David LaBonte 
Rating:
5.0

Customer did not leave a comment.

GLENDORAVANESSA DOUGLAS 
Rating:
5.0

The lady was nice and caring. After I left she found some medication l left and email me. Thank you.

JAMES CARNEGIE JR 
Rating:
4.0

U haul admit when you over charged someone and give them there money back .

Kimberly Heath 
Rating:
5.0

Customer did not leave a comment.

Elliott Carroll 
Rating:
5.0

Customer did not leave a comment.

Nicholas Colangelo 
Rating:
5.0

Customer did not leave a comment.

JEREMYJAMES BARRINGTON 
Rating:
5.0

Very friendly staff and extremely helpful.

Jeremy Barrington 
Rating:
5.0

Customer did not leave a comment.

LOTTIE MINNIE BANISTER 
Rating:
5.0

Kourtney was very pleasant and professional. Give her a raise.

joan Rollins 
Rating:
5.0

Courtney was great. Perfect experience. Thank you.

Scott Stonestreet 
Rating:
5.0

Customer did not leave a comment.

James Champion 
Rating:
5.0

Customer did not leave a comment.

aaron langton 
Rating:
5.0

Customer did not leave a comment.

CULLEN RUSSEL DOUGHERTY 
Rating:
5.0

Woman at Bay storage was excellent as well

Joseph Stachura 
Rating:
3.0

My whole uhual experience was a disaster! I reserved a 26 foot truck and arrived at the location to pick it up and it wasn't available. Uhaul said they could offer me a 15 ft. truck with a trailer which was less space but I didn't have any other options. I also had to drive over an hour away and spent $70 in tolls to pick up the truck. After loading all my things I had to put some things in storage and throw things away because the truck/trailer was too small. When I started driving on the interstate the trailer came unhitched from the truck and was swaying all over the interstate...thank goodness I was able to pull over without an accident and a good samaritian with a jack helped me put the trailer back on the truck. When I finally returned the truck, they allowed 2 shorter days for the trailer than they did for the truck so I was charged 2 extra days for the trailer than I was for the truck. It has been one of the worst Uhual experiences ever!

MISTY MARIE BLOOM 
Rating:
3.0

The Cape Charles location was excellent. But the service here in New Jersey had a major disconnect. The communication between uhaul locations were not clear.

ELAINEANN BEALL 
Rating:
5.0

Great

Warren Freeman 
Rating:
5.0

Staff helpful & polite, easy pick up.

Jeff Paige 
Rating:
5.0

Customer did not leave a comment.

DENIS PATRICK MARONEY 
Rating:
4.0

Customer did not leave a comment.

SHEMEKIA,ANITA AMES 
Rating:
3.0

This was a drop off. The office was closed.

Malinda Marrow 
No reviews have been submitted for this location.

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