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Janelle R
Customer Reviews for Batavia Parcel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice, apologetic about pickup experience
Michael SMore staffing.
Daniel LThe Driver’s seat was NOT adjustable (would NOT slide forward or back) when I got in the truck. It would have been nice had it worked. I forgot to mention it when returning the truck.
BRADLEY MEasy pickup/drop off process. Staff was helpful, truck was clean and ran well. Thanks
william wStaff very helpful and insightful.
Rick VEfficient process to check in and out process. Friendly staff. Equipment in good condition.
Christina ABest U-Haul vendor that I’ve worked with
Bobby DThis location was closed on Sunday which I knew about beforehand. Neither Uhaul or the location did not tell me that I'd either need to bring my passport, have someone from my work be available to take a call or TWO contact be available to verify me. That info should be presented beforehand. I was picking up a truck on Sunday, was scrambling to get two contacts together as my work is closed on Sunday and I didn't have my passport w/ me. Besides that the truck was fine.
James EWeb and mobile app didn't work when I was returning the vehicle. Got charged a "cleaning fee". The interior of the cab was noticeably dirty when I picked up the vehicle, with a coffee stain on the seat and the floor needing a vaccum. Interior of box truck was clean. I loaded and strapped in one item, drove less than 10 miles, returned the vehicle 2 hours later with more gas than it started with, and did not add any dirt to the interior or exterior of the vehicle and still got charged the fee. Typical poor service from U-haul but there's not too many other options.
Robert VThis was the second location I went to. The first location, the truck was out of service, and he sent me to the next town a few miles away. So I had to pay for a few extra miles
Ronald GNo improvement recommended. Pickup and drop off was easy. Service was friendly, and item was checked to make sure it was ready for use. Thank you.
Chet ZOuse this location all the time and I only have good things to say about them. They gives excellence service!!
Shuki MI just put no for not being clean as the back was not swept out. Had to sweep as didn’t want “stuff” in there all over the things I put into the back.
Cheryl DGreat staff. Very helpful and understanding.
Robert SNothing, they are fantastic!!
BERNARD RPhone check-in was great. I tried to check in with the app., but there were nothing but problems.
Tate HAlways friendly.
Jo LGreat UHAUL location in Batavia. I have used them probably 7 or more times, twice this week. Always clean and trucks are always ready for quick pick-up. Friendly staff. Highly recommend!
mark sForgot to refill the gas tank.. They had a 35 dollar charge which I totally agree with, Sorry I forgot.
mark sFriendly, good communication and fast.
Jon BGood experience. Great service.
Jim PThe UHaul representative was friendly and professional. Thank you.
jim bI explained the situation with gas tank.. he was great and took care of everything
Cecilia VI highly recommend this location. Will definitely recommend.
Rebecca FNeed to make the rearview mirror adjustable. Couldn't see anything in them
Terrence MWhen I picked up the truck the interior was clean but it was making a loud noise. I went back and asked the attendant if it was ok and he said it’s been making that noise for a few months but hasn’t been fixed but I should be ok. The biggest issue is my horrible experience with the owner (Shawn Viland) of the Batavia Parcel Service on Randall Road in Batavia, in regard to their U-Haul services. I rented the 10-foot truck on Sunday to move my daughter and returned it with a full tank of gas by the time I was supposed to. This morning I got an extra charge for 2 gallons of gas (at a ridiculous price) because the owner said it was not full. I went there this morning to ask about it and when I arrived he said he already sent in the reading to their corporate office (where they do the billing) on the gas tank and it wasn't full. I told him I drove to the Walmart in Batavia to get gas last night - filled it up and drove a few blocks to his parking lot and dropped off the truck - with a full tank! Since he started arguing with me, I asked if I could see the truck to check it for myself. He reluctantly gave me the keys before he said it was taken out again this morning. Well, I went to the truck and took a picture of the mileage and the gas tank was full! No one had taken it out, the mileage was the same as when I dropped it off. So, when I went in to tell him that he was wrong and that he made a mistake, he would not look at the picture and started to rant about him having 3-4 customers a month that claim they had a similar gas issue, and that he has high blood pressure. Well, he refused to make it right - was yelling and told me to take it up with UHaul - which I did and they refunded my money once I sent them a picture of the full tank with the exact same mileage. This guy is very deceitful and if I had a problem I'm sure others have too. If he had apologized or done something to help, this would be different, but he just yelled, raised his hand at me and walked away yelling. It's a bummer because they are in my town where I've lived for over 40 years.
Tamara SAlways great and friendly
Morne DThe lady who rented me this uhaul at this location was excellent. She explained everything in detail to me. She went above and beyond to ensure that my rental experience was the best.
Jesus ABest u-haul experience by far!
TOM WGood people at this shop.
JESS DNot a thing. Customer Service was awesome!
Debbie LNothing. Everything was as should be.
LAWRENCE MSuper nice and professional
Craig MWell done, smooth, helpful and friendly!
kathy cThe app was mildly frustrating to use during the rental process. It didn't fail completely, but there was a lot of pop ups during the photo upload process indicating something went wrong and I had to do that part again. Otherwise I was pleasantly surprised by how smoothly it all went and I will do it again if needed.
Matthew Bjust keep up the good service
Ulysses DGreat service!
Renee CTook forever to get a receipt.
VICTOR CI'd like half day charges for rentals instead of having to pay full day when only 2 hrs were used
WILLIAM TFriendly customer service and quick check in and out. Clean and organized facility. I would not change a thing!
Thomas ESomething was wrong with the vehicle when braking and hitting gas. Pedal. I let the representative know when I returned it. Otherwise service was awesome
Catherine LGreat customer service. Worked well with me to make changes to my reservation.
Fred CEverything was perfect
Louis V