El cliente no dejó un comentario.Tammy C.
Customer Reviews for Batavia Parcel
(U-Haul Neighborhood Dealer)
Batavia, IL 60510
(Next to Ace Hardware)
Servicios en esta ubicación:
- Mon–Fri8 a. m. - 5:30 p. m.
- Sábado8 a. m. - 4 p. m.
- Domingo10 a. m. - 1 p. m.
- 6/11/2023: 9:00 a. m. - 12:30 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.David A.
Batavia Parcel was horrible. Was charged $20 for insurance when I requested no insurance. Wanted truck for 2 days and paid for 2 days but stalked me to bring truck back earlier so they could put the truck back on the street.Jim S.
El cliente no dejó un comentario.Raymond K.
We got charged an extra $16.50 for gas when we filled the tank back to where it was when we got it. The office claims it was off. It was not. I have pictures of it. We will NOT ever use this office again and I will make sure to tell friends and family to avoid this location.Nikki T.
El cliente no dejó un comentario.Stan K.
El cliente no dejó un comentario.Nikhilkumar P.
Good service.Melvin D.
I think it qas all good, keep up the good jobJan S.
El cliente no dejó un comentario.Claire D.
El cliente no dejó un comentario.Simone C.
El cliente no dejó un comentario.Kevin H.
El cliente no dejó un comentario.Russell E.
El cliente no dejó un comentario.Laura N.
El cliente no dejó un comentario.Jill W.
The truck had a leak in the roof and all my stuff got wet.Kathy W.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Marsha N.
Quick, Friendly we will Go back thereMorne D.
El cliente no dejó un comentario.Robert B.
I would not recommend as they are part of UHAULDavid L.
El cliente no dejó un comentario.Steven W.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.scott K.
El cliente no dejó un comentario.Lorna C.
El cliente no dejó un comentario.Greg P.
El cliente no dejó un comentario.Rick K.
El cliente no dejó un comentario.Christopher C.
Excellent service-Shawn was top notchrick S.
Install a light in the cargo area. I did not see one.Melvin D.
Well let's see, the owner called me an asshole, told me to fuck off! Let's just say I didn't respond in a nice way. I will never, never, never rent from them again. If this is the people you allow to rent to people then you you need to rethink how you allow to rent and represent your company. It is now a mission of mine to post every comment on your website and theirs to make sure that nobody has to to go through the hell I went through to rent a truck for my moms move. I have used Uhaul for the last 30 years and I have never been treated like this by, ummmm let's see, any company in my life! You should be ashamed to let these guys rent your properties. I'm going to the BBB and every online outlet I can find to blast Batavia Postal.Mitchell P.
El cliente no dejó un comentario.Steve H.
The staff was very kind and there were no issues having a truck ready when we came to pick up. Everything was seamless and an overall great experience.Tyler N.
El cliente no dejó un comentario.Ronda P.
the truck was a piece of garbage. The latch was messed up came undone, door came open as I turned a corner and hit a bump. Lost $1200 on a juke box I had purchase fell off truck into road totally destroyed. U haul claimed it was my fault and not the truck, I even took out there insurance from Repwest totally waste of money. Big scam.Ron L.
Fast and easy checkout, and fast return. Excellent.Kimandre U.
Have used these guys for trailer rental a few times and the transaction is always smooth.Ricky C.
El cliente no dejó un comentario.Spencer S.
El cliente no dejó un comentario.Dave W.
El cliente no dejó un comentario.James L.
This location had everything I needed and then some. Bob was great explaining the trailer hook up and answering all my questions.Paul C.
Uhaul was great to work with. I had challenges with my move and had to extend my rental an additional day. I then had to extend it a 3rd day. They were very easy to work with. JohnJohn C.
El cliente no dejó un comentario.Ashley H.
Staff was very helpful and courteous.Robin M.
The employee who helped me was very friendly and professional. He made the process effortless and enjoyable.MARY JEAN C.
Trailer door was very difficult to open and closeFred C.
El cliente no dejó un comentario.Silva P.
El cliente no dejó un comentario.Bobby E.
Helpful and friendly.Charles B.
Great friendly serviceJOSHUA P.
El cliente no dejó un comentario.David P.
Great people to take care of you.James A.
Great experience, in and out quick, no bs.Brian B.
El cliente no dejó un comentario.RICHARD V.
The people at Batavia Parcel were very friendly and helpful. It was a great value as well! I would definitely recommend them. Much easier than renting from Home Depot! Thank you!randy R.
El cliente no dejó un comentario.Randy A.
El cliente no dejó un comentario.Thomas M.
The mileageKibengu K.
LOCATION IS GREAT! EXCELLENT CUSTOMER SERVICE BY THE OWNER OF THE STORE WHO STAYED AFTER HOURS TO LET US PICK UP THE TRUCK!JAMES F.
Plenty of parking. Easy access to trucks. The staff was friendly and helpful.David P.
I returned the truck with a full tank and still was charged for gasRoberto S.
The return process was very cumbersome as the website was incredibly slow.Justin L.
This is a great location to rent from, the staff was very friendly and helpful throughout my moving experience.Patrice T.
Batavia parcel was so easy to work with for our local move. Sean was helpful in making sure we had enough time for the rental, and checked us in after business hours so we could finish the job. The truck was in pristine shape, prices were very affordable. So glad we rented through Batavia Parcel!Ryan W.
El cliente no dejó un comentario.WILLIAM H.
Great customer service!!!Paul S.
After starting, the caution, tire inflation monitoring system, or something very similar came on and would not go out. I verbally notified location and they did not think it was too concerning, so that's not so goodLawrence M.
Friendly, accommodating staff and a hassle-free remting experience was a huge help during an otherwise stressful weekend. ¡Gracias!James H.
The truck we received had a defective valve stem on the front left tire. After about 5 minutes of driving I noticed the tire pressure warning on the dash was on, so I stopped and added air. After A tire rated at 80psi had gone down to 24psi after 20 min. This was to dangerous to drive. I called for roadside assistance to replace the valve stem which took 3 hours. This situation could have been avoided with proper maintenance and inspection procedures prior to customers picking up a UHaul.Steve B.
El cliente no dejó un comentario.Peter W.
While filling gas into the rental truck before returning it, I watched the gas gauge so that I wouldn't overfill it past 1/2 full mark, which is what it was when I got the truck. I had used a 1/4 tank of gas. The key was in the ignition and turned so I could read the progress of the gas but the needle didn't move. I quickly went back and turned off the gas and when I looked at the gauge again it was at 3/4. They would not give me a refund of $32 for the unwanted extra gas due to their faulty gas gauge.jeff E.
The rental was extremely easy and the support staff was exceptional.John M.
El cliente no dejó un comentario.Clifton B.
The gentleman called me on Saturday to let me know the 26Foot truck wasn't available- I gladly accepted the 20 foot truckâ€¦ I also asked about Monday check in because it was a holidayâ€¦ the man assured me it's easier to come in and check in, and that he'd be there til about 1:30pm. Came in at noon for a pick up and the shop was closedâ€¦. I was able to self check in but it was a little frustrating given our call a few days prior.Paige B.
Batavia was great! U-Haul phone reservations were HORRIBLE!SHARON S.
The only complaint I have was the location that was selected for the return was over 20 miles away from my destination. We called and were able to return to a location only 3 miles away- much better! Other than that I'd have to say my experience was seamless!Michelle W.
El cliente no dejó un comentario.JEFFREY Y.
Very friendly customer service. They made the pickup very pleasant.Emmanuel U.
El cliente no dejó un comentario.Sandy D.
All is good. Professional and courteous assistance during the entire process.GAETANO P.
El cliente no dejó un comentario.Bea H.
El cliente no dejó un comentario.Shaun M.
This is the best location to rent a U-Haul from in our area. We have rented a U-Haul from this location many times and everything has worked out fine. The manager Shawn is the best!LORALEE K.
Nothing really, pickup and return was super easy. So enjoyed that it was close to us for pick up and will definitely use them again.Jerry S.
El cliente no dejó un comentario.Edward F.
Staff handled all our questions well and was very friendly and helpful.Bruce O.
El cliente no dejó un comentario.Ethan W.
Shawn at Batavia Parcel is always very helpful and accommodating. I've rented many Uhaul's in the past and I always prefer to use his store because he really cares about his customers.MICHELE B.
El cliente no dejó un comentario.William M.
Equipment was in ill repair. Trailer had bald tires. And the roll up door had would jam almost on every opening (the spring was too strong and would pull the door against the ceiling). This equipment should be recalled. Gracias.Ed R.
The tread on the tires was low and the they needed to be replaced. The store owner was not overly happy about helping us and complained about not having enough help. Said he was happy that we rented for two days so he could make some money in rental. When completing hookups said that electrical was not working when in reality it was working fine. He seemed very rushed and just wanted to get back to his primary businessBill W.
Seamless process to rent and return.Jane S.
The check engine light was on when I received the vehicle. The owner of the location was disorganized and it took a while to obtain the truck. Drop off instructions were unclear.Carly F.
El cliente no dejó un comentario.Patrick S.
El cliente no dejó un comentario.Donna L.
Mirrors on the truck were difficult/impossible to get properly adjusted. Easy pickup and drop off procedure.Eric P.
Super nice service so friendly made it nice when dealing with the stress of moving.Andrew D.
El cliente no dejó un comentario.TIMOTHY N.
El cliente no dejó un comentario.Louis S.
Excellent service! Thank youHelio M.
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