Customer Reviews for Batavia Parcel
(Distribuidor de U-Haul del vecindario)

443 comentarios

1911 W Wilson St   Batavia, IL 60510

(630) 454-8009

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(630) 454-8009

1911 W Wilson St
Batavia, IL 60510

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 1 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MAGGIE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

Took care of me despite being swamped with other customers. Highly recommend

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jena S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jami H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Greg M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

Great people to deal with.

FREDERICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO S. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRUCE W. 
Clasificación:
5.0

Employees were very nice and help us ... she was great

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel F. 
Clasificación:
5.0

I always have great service from Batavia Parcel. Great service, nice people.

WAYNE G. 
Clasificación:
5.0

Great people to deal with.

FREDERICK C. 
Clasificación:
1.0

El cliente no dejó un comentario.

KATHLEEN Z. 
Clasificación:
5.0

Very nice and helpful!

RANDALL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wendy H. 
Clasificación:
5.0

P/U and D/O went smoothly. No problems whatsoever

GREG K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

Make sure the staff are as good as the ones at Batavia parcel! The desk clerks always make or break the experience and they were so kind super helpful and even got me upgraded within 5 minutes for a larger truck! A+ service!

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
5.0

Lady that works there is really nice and helpful

Glen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Migdalina Merced S. 
Clasificación:
5.0

It was quick and easy. Just perfect. Too bad I'm moving, because this is one of the best locations I have ever dealt with. Clean & Professional. The station in Oaklawn should take some pointers from this location, especially on how to treat customers.

teresa S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHLEENELIZABET C. 
Clasificación:
5.0

Great personnel

ROBERT L. 
Clasificación:
2.0

Was ok, tires were bald, luckily, we didn't have far to go. The rental facility was filthy and smelled like cigarette smoke's was awful!

Mary B. 
Clasificación:
5.0

Very easy to rent.

BERNARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN N. 
Clasificación:
5.0

Shawn at Batavia Parcel is always very helpful and friendly. He's quick to hook up the uHaul when I rent and I appreciate his great service!

MICHELE B. 
Clasificación:
5.0

Easy checking in and checking out. Location was very helpful with connecting and disconnecting the trailer.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K. 
Clasificación:
4.0

A more thorough cleaning of the cargo space could have been done. With the quarter tank of gas protocol, some guidance on MPG to expect would have been nice. I put way too much gas in the tank.

ROBERT T. 
Clasificación:
5.0

Best place to rent a U-Haul in our area. ¡Gracias!

LORALEE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
1.0

I received a rude email the morning after we returned our Uhaul. We originally had a rental at a different location, and 12 hours before the rental we got an automated call saying they didn't have a truck for us and then when we called back but we kept getting hung up on. We eventually got it figured out with the online chat which resulted us going to a different location. But when the truck was picked up no one told us we needed to return it to a specific spot in the parking lot. So we dropped it off in the spot we picked it up from (which also had several uhaul trucks of similar size in that area) we backed it as far as it could go. So it was not sticking out much more than any of the other trucks. But yet we got a rude email this morning telling us how stupid it was to park it there and how much we inconvenienced them. So rest assured we will not be renting from you again.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha B. 
Clasificación:
5.0

Shawn was extremely helpful, friendly, and professional.

caren F. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK C. 
Clasificación:
5.0

U haul web site is horrible will never do on line again Store personnel made it go smooth. In person is the way to go

KURT H. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
1.0

Fix the truck, sounds like it's goin got fall apart. Also this truck can't go faster that 55 without shaking (not good for glass furniture) When checking in the lease have employee explain how rentals and charges work

David L. 
Clasificación:
5.0

Good service, very good experience i would use this location again.

PAUL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne G. 
Clasificación:
5.0

Everything was perfect !

DEREK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRIS K. 
Clasificación:
5.0

Batavia Parcel was great; the return process, however, was very difficult.

SCOTT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY W. 
Clasificación:
5.0

I have rented uHauls from Shawn at Batavia Parcel on several occasions and he is always extremely friendly and helpful. I really appreciate his service and would highly recommend his store.

MICHELE B. 
Clasificación:
5.0

Thank you very much - last minute move - was able to find me a trailer very last minute. Thanks for great service

Micheal W. 
Clasificación:
5.0

The location was great...however, I attempted to check in via the website, and it was an awful experience. I was able to get the photo of the driver and the license, but the "second person verification" was ridiculous. My husband was the driver and they wouldn't let me verify because I made the reservation. I put our son down, but the call didn't go through on his phone. The agent registered it a failure and wouldn't try again. There was no one else I could get, and I didn't have a copy of our lease/mortgage (who carries that!) on me. We scrapped it and went inside to register. Thankfully they were still there. It was one of the most frustrating online experiences I have had.

Michael H. 
Clasificación:
4.0

Your system should describe the drop off point as BEHIND the building at the BEGINNING of the drop off process instead of at the end.

Michael M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

They were very professional and great to work with!

CAMERON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
3.0

El cliente no dejó un comentario.

FRANK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW D. 
Clasificación:
5.0

These questions don't get to my experience. The person at this location was very helpful and the truck was fine, but everything else was a mess. I was rescheduled the day before my move. My original reservation was for a truck in Bolingbrook, 3 minutes from my apartment. My new house is 5 minutes from my apartment. It was all very convenient and low mileage. Their truck broke and my reservation got changed to having to go out to Batavia, 30 miles away. That ended up being about 1.5 hours more of driving and $85 more in mileage/gas/tolls. I received a $50 credit, but as you can tell, that didn't cover the entire difference. I also waited on hold for over an hour to reschedule after I was notified that the truck broke

JONATHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davio C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEOFFREY S. 
Clasificación:
5.0

Friendly and helpful

JUSTIN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

No changes. Kelly did a great job welcoming us and helping us.

EDWARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael U. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD F. 
Clasificación:
5.0

Very helpful and friendly!

Troy C. 
Clasificación:
1.0

walking into a place that was making vulgar signs that were anti abortion was quite disgusting. I realize that the job may not reflect the politics and the values of the owner, it was quite repulsive and no effort was made to conceal the objections material from anyone walking in. The people were nice but the space was filthy.

CHARLENE V. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARGARITA M. 
Clasificación:
4.0

Was not happy when trying to contact the 1800 number. Extremely long wait time. Never got service. Found it hard to navigate the website to change drop-off site.

LLEWELLYN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrill O. 
Clasificación:
1.0

Truck was already dirty when I picked it up. I returned it at same gas level and I was charged $24 for gas and $25 for cleaning that is not fair this location seems to be a scam I have never had a problem at other locations.

Joel S. 
Clasificación:
5.0

Just continue to. E nice and helpful! It is always a welcome attribute with me! Thank you!! Debra

DEBRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORINNE P. 
Clasificación:
5.0

We have rented a U-Haul from this location several times now and will rent again. The person who manages this location is easy to work with and maintains the vehicles well.

LORALEE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA C. 
Clasificación:
3.0

I put 2 gallons of gas back into the truck and didn't even have anything heavy so definitely didn't use that much. Don't know why I was charged an extra 6.60 for fuel when I refueled right before drop off.

Lindsay O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA P. 
Clasificación:
5.0

U-Haul is a NATIONAL brand, but U-Haul does NOT make it easy for the customer in allowing them to drop off an empty trailer at another location around the U.S for an affordable price. You should be able to go one way and drop off at any U-Haul location for an affordable price - but that is not allowed. This should be treated like rental cars!!

MARK F. 
Clasificación:
5.0

David was very helpful and took care of checking our rental in. I understand from talking to people in Batavia that many others are also happy with their helpfulness. I am sure I will be returning here in the future.

Howard K. 
No se han enviado comentarios para esta ubicación.

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