You can provide service that doesn't do any of these things: I reserved a trailer about three ago and was called at 4:00 the day before pick-up to be told they didn't have it. The suggested a site two hours out of my way but eventually located the trailer I wanted at Batavia Automotive. I called separately to confirm it was there and they said it was. When I wen to pick it up, it was not on the lot. Tbhey gave me a 12' trailer instead telling me that I'd be charged the same as the 8 one and that I could just return it Mon day morning. Neither were true - they charged me for the 12'AND I got charged $29 for a late return! On top of it, when I opened the back to load it, it had all kinds of crap in it includeing food, blankets and (literally) dirty undergarments in there!Allen T.
Customer Reviews for Batavia Automotive Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a fairly new dealer located right in the middle of our city, which is a very convenient location for me. There are now three in very close proximity to each other. The other two are on the west side of town. This location should do well to serve the east end.James S.
Great service, Caseycasey V.
Customer did not leave a comment.Craige B.
Customer did not leave a comment.Beth M.
Customer did not leave a comment.dawn S.
Nothing! Everything went very smoothlyLINDA H.
Customer did not leave a comment.Bernadette P.
Customer did not leave a comment.Suzanne K.
I I would NEVER recommend or EVER use uhaul again, not because of the individual location but because of the horrible customer service I received. But I guess when you're such a large company you can just do whatever you want and screw your customers and it really doesn't matter. 0 stars from me. Uhaul is by far the worst business I've ever dealt with, has cost me an extra $1000 that I will be giving to a competitor, and I will be sure to tell everyone I know how it's better to spend your money with a more expensive truck rental company rather than run the risk of having to deal with the uhaul corporate officeAshley D.
The woman taking care of us at this location didn't appear to be familiar with the process. She charged me for 96 (yes, ninety-six) blankets (I had requested maybe 10) - nonetheless the truck had none of the equipment or supplies I was charged for. None of the blankets or dollies were in there. When I asked her to see if the truck had everything I had been charged for, she told us â€œno, there's nothing in thereâ€ and proceeded to continue to complete the paperwork for us (charging for 96 blankets). It turned out there was another truck there that had the equipment and supplies in it. WE had to transfer everything to our truck. When I asked her about the 96 blankets, she said that it was probably an error. I asked her to correct it. Then she randomly charged me for 12 blankets. When I asked how she came up with 12, she said because â€œshe knew it was more than 10â€. It turned out there were 14 blankets in the truck, so I asked her to charge me precisely for 14. She did changed the number to 14 but she didn't adjust the amount that my credit card was charged for. When I asked her about this, she told me that I'll need to call UHAUL to request the adjustment. Also she told us that we can drop off the truck at any location, and we can drop it off at the nearest one to our house. This again turned out to be incorrect information. I wish I had a different experience, but based on what happened and how we felt when we left this location, I do not recommend anyone to do business with UHAUL at the 50 LIBERTY STREET,BATAVIA NY location.Maria B.
I reserved a larger truck for 2 days before my move, and was called a few days later to find it wasn't available. I had arranged for the truck when I did so that I could have friends able to help me. Getting the truck on a Monday was very stressful and inconvenient.Crystal D.
Customer did not leave a comment.Lawrence F.
Customer did not leave a comment.Marquis S.
We filled out our rental request online for a 10' truck and a set of packing blankets. When we got to the pickup location, I had to go through the whole process again. When asked were we wanted to drop it off (we had already specified online the Canal St. location) we were not given our original request but locations further away from us. The truck did not have the packing blankets. When we called Uhaul about the blankets, the representative said this hadn't happened before and didn't seem interested that a mistake was made! The people at Batavia Automotive were good and I don't think the blanket issue was anything they did wrong. It was the rental request process that was a problem and trying to resolve the problems on the phone.Kurt D.
Customer did not leave a comment.todd S.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.Christina M.
Customer did not leave a comment.Brian P.
I was advised to pick up my key in the lock box an hour before the facility opened and they neglected to put the key in the box. I was forced to wait an extra hour for the shop owner to give me the key. I was also transferred to this location the day before my trip after booking my truck WEEKS in advance. Not to mention the new location added an additional hour and a half drive on top of my already very long car trip. Needless to say I am very disappointed in my experience and hope I never need to rent a uhual ever again.Natalie H.
Vehicle should have been clean and sanitized as required. Site was more concerned with running his garage than properly addressing his U-Haul section. Informed me vehicle was dirty, he offered to sweep out the cab with a broom. I was already behind schedule and realized he could really care less. Not how this should work.Steven P.
Only dropped off after hoursPaul M.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Debra L.
Customer did not leave a comment.MICHAEL F.
Customer did not leave a comment.Randy H.
Customer did not leave a comment.James F.
Customer did not leave a comment.Elizabeth F.
Customer did not leave a comment.Brandon C.
Customer did not leave a comment.Tammy D.
Customer did not leave a comment.Phillip W.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.sandra E.
Customer did not leave a comment.JARED C.
Great courteous staff!Michael H.
Customer did not leave a comment.Agnes B.
Unfortunately, it took several phone calls to get the details right. After each call, I received a text or email giving different details (pickup location, date and time, etc.) from what I'd discussed on the phone. Then after using the truck and returning it, an additional charge was added to my credit card bill. This was credited back to me after I complained about it.mike W.
It was a good experience, friendly staff, equipment in good conditionAshley S.
Customer did not leave a comment.leivh R.
Remove charges that were not supposed to be, I was charged for a dolley that they said they did not have when I picked up the truck but said they did when I made the reservation.tim M.
Customer did not leave a comment.Gary R.
The experience was a quick and easy rentalstanley B.
The lockbox system to retrieve the keys was a problem. I never received the code so had to call several different people at uhaul to do several different things in order to get the code. It took an hour just to get the code! There is too much going on on the uhaul website to figure out what thing to click on to get things to work. Instructions were not clear but that is a separate issue from the poor setup of the code retrieval system.JUSTIN Y.
Excellent and fast service.He knew exactly what to do and quickly answered any of the questions I asked.Very friendly and easy with no problemspasqualino D.
Very friendly and quick process both for pick up and return. Would definitely recommend Batavia Automotive.Ronald E.
Customer did not leave a comment.Derek S.
Customer did not leave a comment.Kyle F.
Customer did not leave a comment.Eugene V.
Nothing they were greatMirsada R.
Customer did not leave a comment.Corrine B.
The mobile pickup process was so convenient. Definitely will use again.Kevin S.
It was so easy to do was nervous but very easy to do dropping off parking lot was full could have been more spaces. But all in all was very easy to do would recommend to anyoneCynthia M.
The problem with my UHaul experience was not with the dealership where I was to pick up the equipment I needed. I was due to pick up the trailer on a Monday and I was notified of the change on Saturday. As you know it is hard to do anything to correct the problem on a Sunday. The problem I had was with the fact that my pick up point for the trailer had been changed by you; not me. The point was 30+ miles from my home. That would have meant I would have to put over 60 miles on my vehicle to pick up the trailer which would have made an extra 2-4 hours delay in our loading . Also the call center which I was told to call after we dropped off the 6'x12" trailer was a problem too. I gave them the address where I was located after unloading and they gave me the wrong address for the drop off point. I was heading back tnorth, but they directed me to an address that was over 14 miles SE which was totally inconvenient for me. I called back and got a gentleman who was excellent. He directed us to a drop off location that was a little over 2 miles from where we unloaded. Needless to say I was completely dumbfounded that I was told the original info. I had a couple of guys who were loading/unloading the trailer and I had my phone on speaker so they heard the lady tell me the wrong info. They were more agitated than I was. I had no problem with the van, but I went over the pro-rated mileage when I was given the wrong info. The van was the only vehicle I had to follow the trailer. We did have a problem at the "real" drop off point in that the sign for returning equipment was turned inward so we didn't see it from the street. I got yelled at for not going in the right driveway. The lady that worked there was nice, but the guy left me more agitated than the wrong info. I hate it when a man gives a woman a hard time, but when Dave (one of my helpers) came up, this man at UHaul treated him cordially. He really shouldn't be in the position he is in if he treats customers with such arrogance. Based on my experience with the return of the trailer and the attitude(s) of your employees, I need to explore my options for equipment due to my move not being completed yet. There are a lot of issues with the people you hire to represent your company. Maybe they need to go through some remedial training on customer service. I don't like spending my money ($1100.00) to get crappy service.Kara B.
Customer did not leave a comment.Joanne M J.
Customer did not leave a comment.karen O.
Customer did not leave a comment.Lynn B.
Nice guy did everything for me!brian S.
1) The hand truck I requested was not available. 2) I feel the stations should have the option to give customers hard copy receipts upon request and your company should not rely simply on customers printing them off of their home computers which some people do not have.Edward H.
Helpful customer service.Robert T.
Customer did not leave a comment.MARTIN W.
Customer did not leave a comment.Kally F.
Set up delivery of truck nearer to homedonna S.