Customer Reviews for Basic Needs Food Mart
(U-Haul Neighborhood Dealer)

1,438 comentarios

308 S Primrose Dr   Orlando, FL 32803

(407) 896-9557

Horario

  • Mon–Fri
    6:30 a. m. - 9:30 p. m.
  • Sat–Sun
    7:30 a. m. - 9:30 p. m.

Servicios en esta ubicación:

Contáctanos

(407) 896-9557

308 S Primrose Dr
Orlando, FL 32803

Servicios en esta ubicación:

Horario

  • Mon–Fri
    6:30 a. m. - 9:30 p. m.
  • Sat–Sun
    7:30 a. m. - 9:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The location is centrally located and easy to get in and out of. It also has gas pumps that are reasonably priced to refuel the truck without getting gouged. The employees are helpful and appreciative of your business.

John N. 
Clasificación:
5.0

Manager was the best

tom W. 
Clasificación:
5.0

Extraordinario servicio al cliente

CESAR S. 
Clasificación:
3.0

Computer system was not working properly. It took an hour to get it rented

Marcos A. 
Clasificación:
1.0

I was charged 54$ and it jumped to 130$ the guy lied and reported over mileage and also reported less gas than was returned . I am highly upset and will never use uhual again

jeffry G. 
Clasificación:
4.0

I got overcharged by U-Haul. I sent an email and no response yet.

Milivoje D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine N. 
Clasificación:
4.0

He was very nice and helpful!!

Wayne T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

I appreciate the fact this location is open late. The owner's attention is divided between uhaul customers and his convenience store business, but that's understandable. Very friendly, and easy to deal with. Equipment did well and was in good condition.

David H. 
Clasificación:
1.0

I got charged more than what I was supposed to. I got charged for 3 days and only had it for 1 day

Michael D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jon V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose L. 
Clasificación:
1.0

I was charged $10, $5 each tor “renting” a dolly and furnisher clothes, that I didn't rent nor have in the truck. They said they would “fix it” but nothing has been refunded. After the Hurricane, may gas stations I stopped at were out of gas. And although the store was able to call me and I missed the call, I tried calling back to ask if they had gas (didn't want to be charged) ended up being 15 late getting back which is the time It took to stop at multiple gas stations. I just want me $10 back

Cassandra V. 
Clasificación:
5.0

The staff was very fast and very helpful when the site was giving me issues. The truck was cleaner and ran better than any uhaul I ever rented. I was impressed by the vehicle. Left my car at the site came back with no problems felt safe.

Brittany F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett H. 
Clasificación:
2.0

Someone threw up in the vehicle and it wasn't cleaned well.So we had to smell and look at old throw up the entire trip.Juan at the store was great but the vehicle was disgusting

Raquel E. 
Clasificación:
5.0

You guys are the best Ty

Glorimar L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giuseppe L. 
Clasificación:
3.0

This location needs more trucks

Hassan F. 
Clasificación:
3.0

The drop off location we reserved was not accepting vehicles anymore. (Curry Ford Rd). This inconvenienced us as we had to call for a different drop off point. Thankfully, where they said to go wasn't very far away. Uhaul needs to make sure listed drop off locations are functioning and available before a reservation is made.

john K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHAUNA I. 
Clasificación:
1.0

Rude customer service and told me to not waste time and return the equipment sooner even though they were going to charge me a full extra day. If I'm paying for a full day then I should be able to use the truck a full extra day and return it the time applicable

David N. 
Clasificación:
5.0

The attendant at this location is very attentive and very professional. Knowledge of everything you need to know and provides his assistance and instructions from beginning to end. What an example of great customer service and support. Loved the great attitude he has. Thank you for all your help.

Jesus R. M. 
Clasificación:
2.0

El cliente no dejó un comentario.

egbert S. 
Clasificación:
2.0

Yes it was clean but the trucks muffler was very loud and the sputtered.

Shirley L. 
Clasificación:
5.0

Ruby was very friendly and nice. Easy location and easy to find and park.

Christina M. 
Clasificación:
5.0

They were so helpful and friendly and professional. This is the 2nd time I have rented a U haul from them and I plan to do so again. I highly recommend them.

Barbara T. 
Clasificación:
5.0

The rental agent was personable and actually had a sense of humor. This outlet has its stuff together.

Randy M. 
Clasificación:
3.0

The owner was supposed to remove hand truck charge, all he kept saying was I didn't charge you for it! Duh! Very poor communication

Nancy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricle O. 
Clasificación:
5.0

Sanitize the steering wheel and other touched areas. Perform a walk around with customer. Go over what to do if there is an accident or breakdown.

david S. 
Clasificación:
5.0

getting the keys were simple and easy, everything went smoothly!

David L. 
Clasificación:
1.0

Manager/owner is a rude person. Don't know how to treat customers. Poor customer service.

Israel P. 
Clasificación:
5.0

Pleasant, friendly and professional

NELSON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis D. 
Clasificación:
5.0

My experience was a great one, the owner was very nice and so kind and professional. He explained the process and I left really happy. I just love when I have great conversations with people that have the best personality for the job!

susana H. 
Clasificación:
3.0

Got charged extra; liars!!

Jesus G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Akbar was amazing and always a true friend and very kind and quick for service! This man is a man of GOD and business!

FREDERICK B. 
Clasificación:
1.0

They kept trying to charge me for insurance I did not want and didn't even bother to help me hook up my trailer or check the lights

Jason A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN F. 
Clasificación:
5.0

Nothing great experience, smooth

Steven D. 
Clasificación:
2.0

They charger me an extra day without telling me we're very unprofessional

Johan R. 
Clasificación:
2.0

where to start: 1. the location is in a very bad part of town and at a gas station, i never heard of such a thing. 2. they took my license, and never gave it back 3. the vehicle was in terrible shape- slams into gear, terrible drivetrain noises at any speed, steering has a lot of play in wheel and brakes dont work well. 4. when i returned it, in the rain, there was many cars on their small lot and the kids that work there harassed me about parking it backwards over the curb, i told them i dont feel comfortable doing this. They bothered me with this and chased me outside while i waited for my uber complaining to me about it! How unprofessional. 5. Honestly, i wouldnt have given a 2 star and just walked away quietly if their employees didnt harass me when i returned the truck. I was shocked at how unprofessional they were on something that is apart of their job.

Josh O. 
Clasificación:
4.0

The employee was polite, knowledgeable and helpful! Gracias

Terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarek P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalisa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey T. 
Clasificación:
4.0

Overall unit was clean, but there was trash, coat hangers, old service agreement, and drink stains inside the cab.

Lewis C. 
Clasificación:
5.0

Awesome experience as usual.

Pedro G. 
Clasificación:
5.0

Great customer service all around

Misel F. 
Clasificación:
4.0

My only quibble is receiving two rentals last week with less than a full tank of gas. Definitely not the AVIS of truck rentals...

Matthew L. 
Clasificación:
4.0

Rent the tucks with a full tank of gas (like Avis does with cars) instead of a random fraction.

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

5 stars for akbar

Ronald H. 
Clasificación:
1.0

If people request an extension don't come steal their things when it's still inside the truck. Instead of calling and saying that you will pick up the truck you send a bullshit email saying you tried to get in touch when the fact is you didn't. Then when I called after they committed grand larceny to see where the truck was they told me they didn't know because they didn't send someone to get the truck and to report it stolen. After doing so the next day we called and find out they did in fact send someone to steal the truck with all of my personal belongings inside instead of calling me. Beyond unprofessional and should never be used.

Dione B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek F. 
Clasificación:
5.0

Very friendly service and clean vehicle. Will absolutely rent from this location from now on

Colin C. 
Clasificación:
1.0

We used the vehicle for about 40 miles. We filled up the tank more than needed at his gas station when we got back. After we did this we got a bill for over $50 for a fuel service fee and fuel actual charge. Now we are jumping through hoops and on the phone and emails trying to get that back. I would rent somewhere else than this place. He might have just "made a mistake" but it is a pain.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hctor A. 
Clasificación:
1.0

Disgusting smell and stains in the car. It was unbearable to drive and had to keep the windows down.

Matthew G. 
Clasificación:
1.0

First the guy in store won't not check out my truck told me not after 8 so I had to do it online and than I wanted a 10 foot truck! And they only had 15 it said it was substitute for the 10 foot and I got charge for the 15 talk to Dustin the AFM and he wouldn't do nothing was rude and nasty he don't even deserve to have the job…. Better costumer service don't care if it's only 10 dollars! U-Haul needs better workers and need to train on customer service

Jacquelyn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffery M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reiner D. 
Clasificación:
5.0

Great

bob H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar C. 
Clasificación:
5.0

The customer service at this location is by far the best I've seen. The employees are knowledgeable and friendly. They made this experience pain free and actually fun. Keep doing what you're doing!

Tina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis V. 
Clasificación:
5.0

Amazing service

KENDAL M. 
Clasificación:
1.0

The truck was not on site when I was supposed to pick it up. I waited for 3 hours and 45 minutes until it arrived and I only found out that it arrived because I called to ask about it. The truck was filthy and the seats were covered in broken glass which cut me even though I tried to clean it off. The low fuel light was engaged because it only had 1/8 tank when I got it and the gauge read “34 miles to empty”. I turned it in yesterday with 1/8 tank of gas and the warning said “38 miles to empty” which means that there was slightly more gas in it when I returned it. My receipt shows a fuel charge and claims that I returned it with only 1/16 tank. I went over these details with the attendant and he knew that the fuel was accurate so I'm hoping that this was an honest error and not an attempt to steal from me. I have already filed a complaint about this and have not received any response. If I don't receive a response tomorrow then I will dispute the charge with my credit card company. Your company can do better than this.

Brandon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene W. 
Clasificación:
5.0

Quick , easy , and efficient!!

Greg T. 
Clasificación:
5.0

We've dropped to this location often. We forgot to sweep the inside of the truck and the attendant let us borrow the broom. Very friendly!

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

pren R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanner J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly D. 
Clasificación:
4.0

Lady was nice man the next day not very

Cassandra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

efficient and personable.

EURIS B. 
Clasificación:
5.0

This location was very knowledgeable and helpful, keep up the good work.

DANIEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEHOMAR P. 
Clasificación:
5.0

Very helpfull and service oriented!!!

ROY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
3.0

This is a gas station that has Uhaul trailers. If you are by yourself or not very strong I would not recommend hitching a trailer b/c you may not have help. You need help, the trailer is heavy. Fortunately, the shop person was very nice & helped us when we picked up (in between running the whole store by himself). When we dropped the trailer off, a different shop person was going to help but he was busy. Not knowing how long he would be... my elderly Father & I took it off the hitch and parked it but it was again heavy to pick up and rolling it backward in the parking spot was not easy with the velocity of the weight bumping the parking lot stopper. We could have gotten hurt but luckily did not. No offense to the workers at this location, they do offer to help but they are also busy running the store. Prepare to do it on your own - hope you're strong.

Lara C. 
Clasificación:
5.0

Nothing service was excellent at this location

DANNY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
1.0

Coustomer service not the best. Very inoersonal and nor commited to U Haul coustomers.

JORGE T. 
No se han enviado comentarios para esta ubicación.

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