The attendant at this location was not clear on the process of the rental agreement. I inquired on the process of returning the vehicle to another location and he expressed that it was totally fine only to return it to a uhale location and get hit with. $200.00 charge.
LYNNEL S
Customer Reviews for Basic Needs Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Super polite and professional.
MARK HLied on the contract and said half a tank of gas but was less than a quarter. Quote for truck was 171 for three days. Dropped off truck same day and was charged over 200.
STEVEN MThe attendant told me that fuel gauge was at 3/4. When I checked, it was slightly above 5/8. I took a picture, told and showed him. He said ok. When I returned the truck(with the same slightly above 5/8), I got charged for five gallons and the receipt shows less than 5/8. The attendant should have looked at the truck with me.
IVAN BThe service was friendly. My only complaint is the cab was filthy. There was a used straw on the floor, a bottle cap in the cup holder and there was dirt and grime all over the dashboard and food.
ESTEBAN SOwner was friendly and very helpful!
DOUGLAS MTruck had check engine light come on during the trip and eventually the transmission gave out on me in the middle of the highway. Had to wait 2 hours to get the uhaul towed and had to pay movers an additional 2 hours since we arrived late. Reached out to UHaul about a reimburstment or refund since I used their movers service and they were not willing to help. 0/10. Terrible customer service.
DENIS UThis location was close and convenient. It had easy access in and out and the staff was friendly. I didn't know this place was here. I found it on the website. I will definitely go here again when I need a truck to haul some things.
ROBERT JExcellent staff to deal with - went above and beyond.
Kristen WThe Movers were great ! Zaki Movers. Highly recommend
GUILLERMO RThere seems to be less and less personalized customer service. Although working it through the app can work for many things. But a rental and making sure you get the right rate and everything that you need I think should be done face to face
Ernesto JGreat!
Jordan BFor where it is they did pretty good they were nice and helpful
TRACY FVery unorganized took over 1/2 hour to complete process. After the complete nightmare. I reserved the truck for my daughter to move. We only had 1 day to move due to her work schedule and everyone else's as well. When I went to pick up the truck the attendant said he could not because he doesn't know the codes and the manager is not there today. I was under extreme stress after recent discharge from the hospital. I did not need these. The attendant suggested I go to a local uhaul location, so we did. Guess what. It was closed at 5. It's now 630pm. Now what the hell do I do. I called uhaul lady was very nice and gave me a third location where I finally got a truck.
CARMEN RFaltó atención al cliente para enseñarle a recoger y entregar el carro
Carlos LThe Chevron gas station attendant didn't help with trailer hook up; I was unfamiliar & hooked up emer brake chain incorrectly; feeling uneasy, I swung by this U-Haul location 11815 E Colonial Dr, Orlando, FL 32826, to make sure the hook up was done properly. Orlando, who works there took the time to demonstrate a proper & safe hook up. Thank u, Orlando; you've saved me from a potential disaster with the inadvertent activation of the emergency brake during my long drive.
Danny HThere was nobody there and there was no lock for the rear door of the truck.
Christian ZAbsolutely the WORST experience in 30+ years of renting uHaul equipment. Clerk / Owner couldn't speak or understand conversational English. He was also the ONLY person working. It's a convenience store, so every time someone wanted a Gatorade or crack pipe, he would tend to them.... while simultaneously Facetiming his friends on his Android Phone. This place is a dive and if you want to get some Meth with your uHaul, while taking an hour to do rental agreements that should take 5 mins, this is the place for you. I live 5 mins away and I will travel five times that distance to never experience this poor experience again. In closing, I'd liike to add that I was offered pot/marijuana when I parked and cocaine while I unhitched the trailer. I'd say I was shocked, but in today's world where companies don't care about their image, I'm not shocked at all. I should have taken the coke and pissed in the weeds behind the place like all the homeless people hanging there do.
Christopher TVery pleasant experience. The owner of the food mart was very helpful throughout the process, even backing our truck back into a tight spot when we returned the truck.
Michael GConvenient neighborhood location with great staff! Easy access to the 408 and downtown with room to maneuver even though it's a gas station. I had a pretty typical U-Haul experience in that you shouldn't solely rely on staff to be safe, but if you tow you should know the basics like properly connecting safety chains, testing the lights, etc. They had above-average helpfulness and attended to me without a wait. Overall very happy A+++ and I will go here whenever they have the size of trailer I need in stock.
Andrew SI was having issues with the App at first and the man behind the counter was able to sort it all out for me with ease. ¡Excelente ubicación!
Justin PCustomer service was easy and pleasant.
Ivette MThe two employees were very helpful.
Joe MThe guy who rented the truck to make e went above and beyond to make sure my reservation was there for me to rent. Great staff great service at basic needs primrose
Dean LThe truck I rented needs attention from a qualified service provider. The air conditioner is not working, and sometimes the vehicle seemed to lose acceleration. But the attention from the representative was excellent.
Jose JGreat customer service!
Melissa DNice and easy
Sergio MAkbar was awesome! 10/10 customer service! Anyone would be lucky to rent a u-haul from such a nice man!
Gina TTruck was clean and staff at location were very friendly and helpful. The problem was that the truck had very poor tires on driver side dual wheels in rear. Zero tread...smooth. Ultimately, the tires blew out on highway, nearly causing an accident. This is border line negligence.
Craig BQuick n easy
Diamond AGreat people, friendly and helpful
Skip ANext time I rent a truck I will use ONLY this location and avoid your regular U-Haul centers This experience was flawless. Had the truck I rented, had the equipment I rented, were courteous and efficient. Return was same. The last place I rented was a U-Haul center and it didn't even have the truck I rented. I had to go to another service center and when I returned the truck the guy insisted I pay for 5 gallons of gas for my total of 18 mile trip. This last experience saved your reputation. I will still not recommend your regular service centers.
William BVery good experience. Will use them again when I need a truck
christina LVery good customer service. Whole transaction was straight forward and efficient. Would use them again!
KIM DAbsolutely horrible. They lost the appliance dolly and charged us for THEIR mistake. We will be calling until we get a refund!
Kalvin KThe owners of this store are very attentive and helpful in the renting process.
Matthew DDrop off many miles
Daniel LThe advertising of 19 dolars is not good or totally true, I spent 170,00 for 6 h of the 10 '. Never more will see a penny of mine
Jose GQuick and easy.
David BRequested appliance dolly and it was not available
Vickie DNothing more can be done, very friendly staff. Happy to rent from them again!
caleb aI have no improvement ideas I was very satisfied
Christina MGas tank was nearly empty. Check-in was a massive pain with all the extra verification it was asking for. It would not let me use my phone number for my pick up so I had to use someone else's number. The location barely had enough room for the 6 trucks so I had to pull it into an extremely tight spot. The attendant at the location was good though.
Erick TFacility was great. Smooth transaction to get my truck. Would recommend 10/10
Rachel LJuan was very thorough and made everything a breeze. Will rent again . Thank you..
Frank THave an agent that’s it high on weed
James MAkbar & Nick were beyond helpful with our rental experience! I can't thank them enough for their assistance...it made a big moving day for us so much easier overall. We appreciate y'all! - Brian
Brian KGreat Service
mathis mThere the best in the 407!!
jimmy tThe person who was working did a fantastic job getting things set up - highly recommend him!
Anthony RNeed to Deodorize driver area
christina mMr. Nick was phenomenal with providing us with excellent customer service. He went above and beyond the expectations for our reservation. This employee's work ethics are deserving of recognition. It is a great reflection upon UHAUL, the Chevron gas station, and himself. I highly recommend him for any type of award. It is no wonder why this location is Number 1 in Orlando, FL. Respectfully submitted, William Schultz Mo' Bro's Outdoor Services, LLC
William SGreat customer service for all your basic, and U-Haul, needs
John CNever Open on time the guy shows up when he wants to and they never know how to rent the truck out and get you out of there any orderly fashion
ESCO DDeodorant for the cabins, there was a weird smell in the car .
pawel dI made the truck reservation online and didn’t select the Safe Move coverage and after I picked up the truck, I got an email with the receipt reflecting the addition of this coverage which was added WITHOUT my consent; this is NOT right and not the way to do business!! Also, when the cashier was serving me, he stopped multiple times to serve other customers in parallel; this also NOT right!!
Nagi GBueno
Luis R