Customer Reviews for Barnyard Antiques
(U-Haul Neighborhood Dealer)

197 reviews

1713 Opelika Rd   Phenix City, AL 36867

(334) 408-1577

Office Hours

  • Mon: Closed
  • Tue-Sat: 10 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 408-1577

1713 Opelika Rd
Phenix City, AL 36867

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 10 am–4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eric Daivs 
Rating:
1.0

Customer did not leave a comment.

Sharon Wood 
Rating:
3.0

The only issue I had with this location is that they did not have the dollies I had rented available and the transmission in that truck is going out.

Jenise Jolliff 
Rating:
5.0

Nothing they we awesome

Daniel Harmony 
Rating:
5.0

Customer did not leave a comment.

Munda Allen 
Rating:
5.0

Customer did not leave a comment.

Alicia Douglas 
Rating:
5.0

Customer did not leave a comment.

Amanda Holloway 
Rating:
4.0

Customer did not leave a comment.

Angela Parker 
Rating:
5.0

Customer did not leave a comment.

Tori Moffett 
Rating:
5.0

Nothing to improve, this will now be my go-to U-haul location!

Kevin Stewart 
Rating:
5.0

Customer did not leave a comment.

Lura Reed 
Rating:
3.0

The U Haul and location was fine. What I’m more upset with is the service. I scheduled a week in advance for a 10’ truck in my hometown five minutes away. On the scheduled pick up date I received a confirmation that everything was ready. Went to pick up at 4:00pm as scheduled and they had no truck. He had to call and get them to arrange another one. I had to drive forty minutes away to pick it up and come back to my hometown. Mind you this is .99 a mile that I wasn’t expecting. After attempting several times to speak to a manager about offering some type of deal I was then informed I got a discount in the means of getting a bigger truck. I didn’t order a bigger truck. I didn’t need a bigger truck. They then gave me a discount of a whole .20 cent off per mile but this was still unfair as I shouldn’t have had to drive 40 minutes there and back when I scheduled in advance to avoid the extra mileage. My total mileage was 90 miles for what would have been a 30 mile trip had the U haul been where it was supposed to be. When I picked up the automatically charged me a 50 mile charge costing me 72 from the jump then charged me another 72 after returning because the gas was not all the way on half a tank plus the extra 40 miles. We literally had the truck from 5:02pm til 9:00am. I just don’t agree with the customer service and this will never happen again. Being a woman trying to make moving a little easier for myself in turn bit me in the butt and cost me 145 for 16 hours of use but an hour and a half if that was traveling to and from to pick up and drop off. When asking about dropping off at a closer Location to save mileage they quoted me a 450 dollar fee for that too. Just never again!

Susan Helton 
Rating:
5.0

Customer did not leave a comment.

Lathelia Armstrong 
Rating:
4.0

Inside the truck and the trailer had heavy cigarette smoke smell …. Was very strong had to air out and spray down to try to help with the smell

KANTESSA SMITH 
Rating:
5.0

Customer did not leave a comment.

Taylor Holland 
Rating:
4.0

Customer did not leave a comment.

brandon okereke 
Rating:
3.0

Customer did not leave a comment.

Aliyah Johnson 
Rating:
3.0

Customer did not leave a comment.

Tommy Thornton 
Rating:
5.0

Customer did not leave a comment.

Spencer Brooks 
Rating:
1.0

No one there. Had an issue with the equipment. Representatives put in my records the problems we had with the truck and for them to call me. I reached out to them and did not get an answer and was charged fees that was out of my control.

Cynthia Rice 
Rating:
5.0

Customer did not leave a comment.

Jasmine Hollis 
Rating:
5.0

Customer did not leave a comment.

Telexis Dixon 
Rating:
4.0

Have parking available for customers

Clark Gillenwaters 
Rating:
5.0

Customer did not leave a comment.

Linda Pierre 
Rating:
3.0

I booked my reservation 4 miles from my location, but at the last day I received a text that my pickup would be 30 miles away. Uhaul ask if I would pull a 6 by 12 enclosed trailer for them to my destination for $25.00 and I said no. Then I was reloaded to a 30 mile location away from my home. Didn’t set too well.

Woodrow Williams 
Rating:
4.0

Customer did not leave a comment.

Renee Moody 
Rating:
4.0

Look into your phone system. When calling during busy times, you offer the option to have a call back instead of waiting for the next available agent. When they do call back the prompts don’t work. Tried pressing 1 or 2 or 3 but didn’t work. Received call back several times and it never worked. Otherwise , everything went smoothly and very satisfied.

John Kotsonis 
Rating:
5.0

Pick up our U-Haul at this location was awesome. The employee turned a horrible experience into a pleasant one. U-Haul is very luck to have this location as part of there company. It is nice to know that U-Haul does have people who actually care about their customers.

Jonathan Helms 
Rating:
5.0

The representative from this location was very helpful and friendly. Could not ask for better service.

Dennis Layman 
Rating:
3.0

Uhaul changed my location 3 times. Then had me drive an hour out to get my uhaul only for me to find out my tow dolly was cancel. I had to call uhaul to figure out what was happening. I had to pay for a tow dolly twice and wait for my refund to refund to my account 3-5 business later. I don’t blame this location but I am blaming uhaul.

Shaparis Rawls 
Rating:
5.0

Customer did not leave a comment.

Linda Winston 
Rating:
3.0

Did not have the furniture pads I needed, and kept removing them from my reservation without telling me. This left me running around to get pads before I could load the truck.

Richard Angiel 
Rating:
5.0

Customer did not leave a comment.

comola roberts 
Rating:
5.0

I was given a credit due to the truck being completely empty. However, with gas prices as high as they are, it wasn't an even trade. I paid more than my original price.

Veola Dowdell 
Rating:
3.0

Customer did not leave a comment.

TALENA PAGAN 
Rating:
5.0

Customer did not leave a comment.

DARIUS CARTER 
Rating:
4.0

Customer did not leave a comment.

David Gravel 
Rating:
5.0

Customer did not leave a comment.

LAURA LUBIN 
Rating:
5.0

Customer did not leave a comment.

JESSE SMITH 
Rating:
5.0

Customer did not leave a comment.

Robert Weitzman 
Rating:
4.0

Excellent customer service, just didn't have furniture dolly. Wasn't made aware business would be closed at time of return. Otherwise great location.

Elton Dawson 
Rating:
4.0

Customer did not leave a comment.

Michael Johnson 
Rating:
5.0

Customer did not leave a comment.

scarlett gaston 
Rating:
5.0

Super nice and accommodating even though U-Haul still messed up my equipment reservation and had me turning everything in on the wrong day

Scarlett Gaston 
Rating:
5.0

Very nice, pleasant & friendly as well very efficient! Everything was ready when we got there to pick up the truck and check back in was quick & easy! :)

Michael Norman 
Rating:
5.0

Customer did not leave a comment.

James Maxwell 
Rating:
3.0

Customer did not leave a comment.

SARAH JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Tiashunda Mann 
Rating:
5.0

Customer did not leave a comment.

Javier Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Wayne Lounsbury 
Rating:
5.0

Customer did not leave a comment.

Gregory Robertson 
Rating:
4.0

Customer did not leave a comment.

Kimmerly Milner 
Rating:
5.0

Customer did not leave a comment.

Jessie Mariaca 
Rating:
4.0

Customer did not leave a comment.

Connie Allen 
Rating:
5.0

Customer did not leave a comment.

dakota eldridge 
Rating:
5.0

Nothing. The lady there was very nice and helpful.

MICHAEL DUNN 
Rating:
5.0

Customer did not leave a comment.

Karisa Steagall 
Rating:
5.0

Friendly and quick

AUDY SNODGRASS 
Rating:
4.0

I did not get a receipt from the sales person. She said it would be emailed to me, she could not get to the computer at this time.

DAVIEMARIE DENNIS 
Rating:
5.0

Customer did not leave a comment.

WAYNE DELL 
Rating:
5.0

Customer did not leave a comment.

STEPHEN LUDWIG 
Rating:
5.0

Customer did not leave a comment.

TERESA WINSLETT 
Rating:
5.0

Great location with friendly staff who took care of us immediately

JAMES PEPOON 
Rating:
5.0

Excellent. No problem.

Robert Armstrong 
Rating:
5.0

Customer did not leave a comment.

RANDALL REDMON 
Rating:
3.0

Customer did not leave a comment.

cynthia saines 
Rating:
5.0

Everything was excellent to me. It was my first time using U-haul and I couldn't stop talking about how convenient it is to rent.

tinna cochran 
Rating:
4.0

Was closed at drop off

Bonnie Johnson 
Rating:
5.0

Process went well with no problems quick and easy.

Shyron Lafayette 
Rating:
5.0

Customer Service was excellent. Have and will recommend this location to others. The lady that assisted us was very informative and polite.

Tammy Fowler 
Rating:
5.0

Customer did not leave a comment.

MARY YOUNG 
Rating:
5.0

Customer did not leave a comment.

james muldoon 
Rating:
2.0

The shop keeper was quite rude. When I pulled into the parking lot there was no lines so I parked by the door. I was rudely told that I had move my car due to all of the customers that are coming. It was 9 am and there wasn't a soul there. There wasn't anyone customers at all while I was there the whole time. I could have completed my business by the time she walked out to tell me how to park.

ERIC ROSA 
Rating:
5.0

Customer did not leave a comment.

WILLIAMS GUZMAN 
Rating:
5.0

Let them know the plug end adaptor is needed. We had to buy one.

Brad Donnay 
Rating:
5.0

Customer did not leave a comment.

THEODORE MCGEE 
Rating:
5.0

Customer did not leave a comment.

Charles Stutsman 
Rating:
3.0

Customer did not leave a comment.

Henry Hendricks 
Rating:
5.0

Customer did not leave a comment.

Carl Jackson 
Rating:
5.0

Customer did not leave a comment.

keena Ricks 
Rating:
5.0

Customer did not leave a comment.

Evert Krutrok 
Rating:
4.0

Customer did not leave a comment.

lawson plafcan 
Rating:
5.0

VERY HELPFUL AND FRIENDLY SERVICE

kathy tyson 
Rating:
5.0

Great U-Haul location for Truck Rental. Very friendly staff, easy in and out. Clean and maintained truck. I've rented from this location twice now in the last seven months and will hopefully continue to get the trucks I need from time to time. Easiest experience ever!

cynthia Robidoux 
Rating:
5.0

Thanks for always being There when I need a rental.

Andrew Tate 
Rating:
2.0

The receptionist said that my vehicle would be told away if I didn’t move it. This is not how you treat your customers. Never again!!

Anthony Pharrams 
Rating:
3.0

Customer did not leave a comment.

William Koch 
Rating:
3.0

Customer did not leave a comment.

Luther Ponder 
Rating:
5.0

Customer did not leave a comment.

jack polo 
Rating:
5.0

Only issue was with the Ursula website.

Mark Capps 
Rating:
5.0

Customer did not leave a comment.

caroline smith 
Rating:
4.0

Customer did not leave a comment.

Sharon Cannon 
Rating:
3.0

Nothing special about the location.

Ketan Patel 
Rating:
3.0

Customer did not leave a comment.

Carnell Coyle 
Rating:
5.0

Customer did not leave a comment.

Amanda Brooks 
Rating:
3.0

Customer did not leave a comment.

Erin Mauldin 
Rating:
3.0

Customer did not leave a comment.

STEPHEN SISCHO 
Rating:
5.0

I am satisfied its my second experience and I am pleased

Michelle Williams 
Rating:
3.0

Customer did not leave a comment.

LUTHER PONDER 
Rating:
4.0

The truck was clean but it needs a alignment and the check engine light was on.

Sybil Bethay 
No reviews have been submitted for this location.

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