Everything was excellent to me. It was my first time using U-haul and I couldn't stop talking about how convenient it is to rent.tinna C.
Customer Reviews for Barnyard Antiques
(Distribuidor de U-Haul del vecindario)
Phenix City, AL 36867
Services at this Location:
- Lun. - sáb.: 10 a. m. - 4:30 p. m.
- Dom.: 1 p. m. - 4:30 p. m.
- 5/9/2021: cerrado
- 5/26/2021: cerrado
- 5/30/2021 - 5/31/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Was closed at drop offBonnie J.
Process went well with no problems quick and easy.Shyron L.
Customer Service was excellent. Have and will recommend this location to others. The lady that assisted us was very informative and polite.Tammy F.
El cliente no dejó un comentario.MARY Y.
El cliente no dejó un comentario.james M.
The shop keeper was quite rude. When I pulled into the parking lot there was no lines so I parked by the door. I was rudely told that I had move my car due to all of the customers that are coming. It was 9 am and there wasn't a soul there. There wasn't anyone customers at all while I was there the whole time. I could have completed my business by the time she walked out to tell me how to park.ERIC R.
El cliente no dejó un comentario.WILLIAMS G.
Let them know the plug end adaptor is needed. We had to buy one.Brad D.
El cliente no dejó un comentario.THEODORE M.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.Henry H.
El cliente no dejó un comentario.Carl J.
El cliente no dejó un comentario.keena R.
El cliente no dejó un comentario.Evert K.
El cliente no dejó un comentario.lawson P.
VERY HELPFUL AND FRIENDLY SERVICEkathy T.
Great U-Haul location for Truck Rental. Very friendly staff, easy in and out. Clean and maintained truck. I've rented from this location twice now in the last seven months and will hopefully continue to get the trucks I need from time to time. Easiest experience ever!cynthia R.
Thanks for always being There when I need a rental.Andrew T.
The receptionist said that my vehicle would be told away if I didn't move it. This is not how you treat your customers. Never again!!Anthony P.
El cliente no dejó un comentario.William K.
El cliente no dejó un comentario.Luther P.
El cliente no dejó un comentario.jack P.
Only issue was with the Ursula website.Mark C.
El cliente no dejó un comentario.caroline S.
El cliente no dejó un comentario.Sharon C.
Nothing special about the location.Ketan P.
El cliente no dejó un comentario.Carnell C.
El cliente no dejó un comentario.Amanda B.
El cliente no dejó un comentario.Erin M.
El cliente no dejó un comentario.STEPHEN S.
I am satisfied its my second experience and I am pleasedMichelle W.
El cliente no dejó un comentario.LUTHER P.
The truck was clean but it needs a alignment and the check engine light was on.Sybil B.
El cliente no dejó un comentario.Jasmine S.
This location doesn't open until 10 CST so we had to drop the trailer off prior to opening, so my daughter could report on time. The owner came out and was not particularly friendly. My daughter and I had to manually move the trailer ourselves.Lenore B.
El cliente no dejó un comentario.Angela D.
very friendly and welcoming staff.Jasmine C.
El cliente no dejó un comentario.Raymond D.
Great, great, great service I would definitely go back to this location or recommend it to anyone else. The lady that work there is phenomenal, excellent customer service!Wilconna B.
El cliente no dejó un comentario.Alleshia M.
El cliente no dejó un comentario.Bridgette V.
El cliente no dejó un comentario.Javier P.
The staff was very helpful and informative of the usage and guidelines pertaining to my rentalJames G.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.angela R.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.VANESSA D.
El cliente no dejó un comentario.Ralph W.
El cliente no dejó un comentario.Kelly M.
Woman was rude and not helpful. We arrived 30 min prior to opening and asked when could we drop off, she snapped and said when I open at 10:00 am. The entire drop off exp was cold, rude. Area was dirty, seemed more interested in selling crafts in store. Will never recommend this location. Area has plenty of locations to choose from. Besides who opens a moving company so late in the morning. People want to start early.Wendell W.
El cliente no dejó un comentario.Catorsha W.
El cliente no dejó un comentario.Sherri J.
El cliente no dejó un comentario.RANDY W.
El cliente no dejó un comentario.Delia T.
El cliente no dejó un comentario.William E.
El cliente no dejó un comentario.Richard J.
No worries, I dropped off the truck and put the key in the mail box.judy R.
The representative was professional and pleasant.Edna B.
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.JAMES M.
I was especially pleased with the level of customer service they offered. I had not rented a truck through the 24 hour service and I was having a hard time. The young lady saw me and offered to help even though the store wasn't open yet. She really made me at ease with the process especially because I thought the 26 footer was mine and I thought Lord, how will I drive this big truck. The staff was kind, understanding and supportive. What more can you ask for?Bridgette C.
I was told I could check in early (before the location opened) and pick up the key from the drop box. After checking in online no code to the drop box was ever sent to me. People were in the store and had access to the key and refused to give it to me. Uhaul 800 number took 2 hours to resolve the issue before I ever got the code. I had hired movers who were waiting for over 2 hours and had to pay them for the time they were sitting there waiting on the truck. Awful experience all around!kim P.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Wolsung J.
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.Chris F.
We had a great experience! She was wonderful. We ran 30 mins past time and when we called to tell her and that we'd pay for the extra time she said not to worry about it. We'll be using U-haul at barnyard antiques again! Plus you can shop at the wonderful store when you return your U-Haul!stanford C.
ALS was easy peasy, even helped with the wrong trailer number I had on my original contract... appreciated their help.Benjamin R.
El cliente no dejó un comentario.Jonathan P.
El cliente no dejó un comentario.WILLIE J.
Wish pick up was a little earlier cant pick up until 10 amKristina G.
The business owner required my husband to park the vehicle and the trailer at two different locations both of which required him to be across a multi lane road. She was not quick nor efficient. There are a lot of return places in the area and I will recommend folks NOT choose this sight!!!Desiree H.
El cliente no dejó un comentario.JUN C.
El cliente no dejó un comentario.Harold G.
El cliente no dejó un comentario.Patrick S.
When I returned the Uhaul the place was closed. Put the keys in the drop box but I don't know how to tell them I returned it in time.amanda N.
El cliente no dejó un comentario.Tierany B.
El cliente no dejó un comentario.ANGELIA C.
El cliente no dejó un comentario.diane G.
Everything was great except for the truck leaked some type of oil on my driveway..Casey P.
This move has been very hectic and stressful and Leslie at Barnyard Antiques and U-Haul was very helpful. We Definitely recommend this site!eric S.
El cliente no dejó un comentario.Kimberly S.
El cliente no dejó un comentario.james J.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.CECI J.
When I ordered the truck on line, I ordered and paid for a queen mattress cover. When I picked up the truck, they only had twin mattress covers. How do I get my money back?Mark S.
El cliente no dejó un comentario.Philip C.
Location was changed x2 and reserved a dollie which was not available at the location I picked up at.Theresa R.
Leslie is awesome!Sheila I.
System software very slow. Customer service did best they could.Ricardo V.
El cliente no dejó un comentario.Kevin J.
El cliente no dejó un comentario.Kyle B.
Have ur Express check-in working?joshua R.
Friendly and helpful staff!! Overall excellentLeon P.
it was an extremely enjoyable experience and will recommend this location in the future. RSPlessScott P.
Provide a truck that at least has decent wiper blades. The truck had wiper blades so old there was metal scratching the windshield. If it had rained during my trip I would have been even more pissed to rent a truck as expensive as that and not be able to see the road. Power steering assist was intermittent during low speeds. Check engine light came on right before I returned the truck also. Truck was very poorly maintained as far as I could tell. I may consider renting from another truck company in the future.Alexander K.