Awesome service and super clean truck!
Jerome Goode
Customer Reviews for B&N Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent staff at this location. Quick to pick up the truck I rented via the Internet. Friendly attitude and very helpful.
Duane SteeleNice location
rahmon momohEasy experience
Trent Clausengreat service and real friendly
dennis higginsGreat customer service.
Ruth LaneEverything was perfect!
James RossiThe person working there is friendly and helpful but I wish the vehicle is cleaner inside. I don’t care if the vehicle is dirty outside but at least wipe or clean the interior before renting it again to another customer.
lorencito dizonEverything went well with the rental.
Arturo FigueroaReally good experience. I came in right at closing and they still helped me check in my trailer. Thank you!
Alexis McDonough Popeawesome fast professional service… no hassle!
Alma TownsendKeep doing what you’re doing
Raymond DrummerAbsolutely Awesome. Screw Custom Bunkbeds
WILLIAM WHITEBen, was a great help. Thank You
edwin johnsonOwner always very helpful ,always a great experience.
Arnulfo PerezWe returned the truck after 4 hours and they reported it stolen and charged us for 2 days of rental fees.
justin nevesI found the worker who checked me in very friendly. Took very little time to check the truck in. The location was not as inviting as the PU location but then the location was a neighborhood drop-off location and not a dedicated U-Haul store site. Nothing against this location and if I needed to rent again in this area, I'd return to B&N Automotive for a rental.
Allen StephensBen is very helpful and efficient. I rent U-Haul‘s quite often and this is my favorite location to rent from equipment is always clean and well-maintained.
Polly MurrayVery helpful and professional
ALI POOYAIt took more time than expected in the check-in process. The verification part required an additional family member to get involved. After uploading my picture and Driver's License, it seemed an unnecessary step. The rest of the process was uneventful, and I appreciated the use of the U-Haul equipment for my moving purposes.
Daniel RoldanTrailer had rain water on flooring that damaged a flat screen TV that no longer works. Submitting a claim to insurance.
KENNETH TIBBETSThe self check was a pain and took too long to get my vehicle. The phone was curt and impatient when I was asking for assistance.
Yvonne Collazo-OquendoI greatly prefer pickup and drop-off locations that are UHaul, not a site that UHaul is just a sideline to their primary business. This is specially true when there is no one at the location!
Theodore DrakeFast and friendly service. Hassle free and inexpensive. I’ve used this location 3 times now and would highly recommend using them.
Kenny EvoniukNothing everything was good all i can say is keep up the good work thanks again
ANDRE SMITHTrucks needs an alignment.
Zachary CastelluccioGreat guy
David KizerQuick in and out service… no BS… like that!
Herb SilvaJust don't change. And that would just fine With me.
STEVEN GRACEKeep up the good work
NOLITO ULIPGreat experience
Josh HawkinsChose the Mobile option, but the app threw an error when I tried to upload my driver's licence image. Thankfully the place was open and the customer service was great, but frustrated that the mobile app didn't work for me.
Melissa MeierEasy check out,friendly staff. Clean vehicle. However I was charged nearky double the quoted price. $44 for 4 hours turned into $86. For a $19.95 per day rental. Simply do not add up. After tax and insurance. Never aga8n.
Tonya BurkhalterI rented a single axle drop gate trailer for a 800lb rock saw. They trailer was heavy duty with loads of Heavy duty tie down loops. Everything went so smooth. I am not going to borrow a friends trailer again. It's a quality trailer at a fair price. My only complaint is, I didn't figure that out sooner. BOC, Best of class.
david herrHE MADE US WAIT FOR AT LEAST 30 MINS. HE WAS PLAYING AROUND WITH THE COMPUTER AND MY HUSBAND DIDN'T THINK HE KNEW WHAT HE WAS DOING. THEN HE TOLD HIM THE COMPUTER WAS DOWN AND HE COULDN'T GIVE US A RECEIPT UNTIL MUCH LATER. WE HAD TO CALL UHAUL TO GET A RECEIPT.
david WoodVery quick and professional. Didn’t even have to hook it up or disconnect trailer. I have always used this location and always will.
Brian PerriThe location on Main Street in Oakley was efficiently run. I was in and out without delay.
Donna EnglandEverything was seamless.
Darryl StingleyWas told my receipt would be emailed, didn’t happen. Although I kept rental an extra day, drove an additional 30ish miles, I was charged twice as much as original estimate……sure would be nice if I could see my receipt. Windows in truck filthy, kinda sucks when towing a $35,000 motorcycle in uhaul trailer.
JONATHAN CAREYGreat customer service
Brian BajariasThe young man in the office that helped us with the truck, was extremely helpful, and had great Customerservice! Thank you so much
barbara briscoeI want to know why my bill was so high for three days
gloria smithGas was told to be 1/2 tank and it was closer to 1/4 tank, only when I pointed it out. I felt ripped off had I not been on top of it and pointed it out
tracy junemannThe location was fine, the app to get and return the truck is HORRIBLE! Standing in the dark trying to get the key, the app says I’m at the wrong location when I wasn’t. Then it flew past the screen with the combo, wouldn’t go back. I had to call, they had to call me back. Stupid system.
Diane RamirezFor a backwater shop it's very well equipped. Easy in and out
DAVID LARSONThese guys are the best
David KizerOur key was not in the lock box so we were unable to get our U-Haul. Which caused a delay in moving.
Arturo Tellez torrezThe men working at this location were knowledgeable and helped me through my first time towing something without making me feel dumb about it. I really appreciated that. They were professional and they told me what I needed to do to be successful in my run to the dumps with a simple open back trailer on my Ford Escape. The check out process was easy and the price was actually cheaper than I thought it would be. It was really very reasonable and that surprised me! U Haul is now a new option for me to use for my home spring cleaning projects. I really liked my experience with your company. Thank You.
chris blubaughBetter as is.
Rakesh KandallaThe representative was timely and made sure everything was ok when I checked the vehicle out and returned the vehicle.
anthony danielsGreat guy
Michele Ashby